Chapter 7

15. Workarounds are: a. Not supported by a vendor who supplied the software b. Designed by the vendor c. Created to interface two software packages that are compatible with each other d. Enterprise Wide Software Packages that are designed for satellite use e. None of the above

A

22. Outsourcing firms called _____________ supply software applications and/or software related services through the Internet. a. Application Service Providers (ASPs) b. Enterprise Resource Providers (ERPs) c. System Development Life Cycle Companies (SDLCs) d. Information Technology Developers (ITDs) e. None of the above

A

23. A time and arrangements deal is considered: a. Very flexible b. Very rigid c. Cheaper than any other option d. Useless when considering a systems design e. Always the best option for any project

A

26. Custom development is used when: a. The business need is unique b. The business need is not core to the business c. The project has a project manager who can coordinate vendor efforts d. The time frame is short e. The skills are not strategic

A

3. In the initial stage of design, what are business requirements converted into? a. System Requirements b. Work Order Summary c. Computer Qualifications Checklist d. Vanilla System e. Hardware Blueprint

A

42. The letter "D" in CRUD matrix stands for: a. Delete b. Deny use c. Deliver d. Document e. Denormalize

A

44. Which is NOT a part of the System Specification document? a. Use Cases b. Physical Data Model c. Updated CRUD matrix d. Architecture Design e. System Acquisition Weighted alternative Matrix

A

46. If (a) the business need is unique, (b) there is a desire to build in-house skills; (c) the time frame is flexible, it might be best to: a. Do in-house / custom development b. Buy an ERP system c. Outsource to India d. Purchase a software package e. Hire a consultant

A

16. Systems Integration refers to: a. The process of synching all computers to the mainframe b. The delivery of systems to the final destination office c. Combining packaged software, the legacy system and new software d. Adding the original hard drives to a newer system e. Creating a new software to monitor power consumption

C

19. Which might NOT be a good package software solution? a. Payroll at Cloverfarms dairy b. Accounts receivable at Staples c. Rocket control software for NASA d. Course management system at the University of Nebraska e. Scanning software for Kroger grocery stores

C

Which of the following is NOT a system acquisition strategy as presented in the book? a. Custom development b. Outsourcing to a regional consultant (like IBM) c. Use a JAD session to acquire the system d. Using the company's programming staff to write the code (aka 'in-house development') e. Buying a pre-written software package

C

101. What is an alternative matrix? What does it do?

An alternative matrix is a chart that compares the pros and cons of a project's attributes based on a grading scheme across the multitude of acquisition methods. The purpose of the chart is to help the IT acquisition team in determining the best alternative for their specific need. Without performing this analysis, it is difficult to determine the ultimate implementation plan based on an objective comparison system.

99. At the end of the design phase, there is a document named the system specification that describes the different design documents and their uses. What is the consolidated purpose of this deliverable and why is it important?

Ans: The system specifications document contains the: physical process models, physical data model, architecture design, hardware and software specification, interface design and program design. These elements represent the blueprint for the physical system layout inclusive of server configurations, cable connectivity and any ancillary devices that will be a part of the overall system. Additionally, the documents contain software, hardware and technical specifications that will enable programmers and service personnel to operate the machinery as well as to prescribe the proper workaround, patches, fixes and software additions and upgrades to the physical system. This is an important consolidation of documents because it provides the creator, end user and maintenance engineers with a written model of the system they are about to implement which will minimize errors as well as allow for timely and effective corrective measures.

11. How many ways does the text suggest one can approach the creation of a new system? a. 1 b. 2 c. 3 d. 4 e. 7

C

51. Which is NOT true of outsourcing? a. It can be done offshore b. It can be done by an ASP c. There can be a low cost of entry d. It requires a large in-house staff e. It can reduce internal IT costs

D

56. In terms of project management, which option might require excellent project management skills and a proven methodology? a. Outsourcing to Nebraska b. Outsourcing to India c. Buying a packaged solution d. Doing custom development e. Buying an ERP system

D

6. The system inputs and outputs will be designed along with a plan or__________ of the way the system's features will be navigated. a. Blueprint b. Compass c. Instructional Guide d. Roadmap e. FAQ

D

60. A table that can be used to look at various design options is a(n): a. RFP b. CRUD c. Gantt Chart d. Alternative Matrix e. SQL query

D

5. Where are the decisions stored that are made regarding the hardware and software that will be purchased to support the new system? a. Order Manifest b. Hardware Sales Receipt c. Suppliers' Computer System d. President's Office e. Hardware and Software Specification

E

55. What percentage of companies on the InformationWeek 500 list of business technology innovators say they engage in offshore IT outsourcing? a. 0 to 10% b. 10% to 25% c. 25% to 40% d. 40% to 60% e. Over 60%

E

58. Which of the following will probably NOT be part of a Request for Proposal (RFP)? a. Certain key facts that the vendor requires b. Special technical needs c. Procedures to follow d. Project timetable e. Use case diagrams

E

64. Business requirements are communicated through a collection of design documents and physical processes and data models.

False

66. There is no need to determine the reliability or performance of a new system due to the inherent dangers all technologies pose.

False

68. Prototyping is the interface design step that often uncovers additional information that is needed in the system, leading to a revision of the physical DFDs or ERPs.

False

69. There is absolutely no need for designing a custom system since there are already so many pre-packaged systems available to any company regardless of its size.

False

71. Highly skilled IS Professionals are easy to hire and retain.

False

72. In a custom software case, all parts of the system need to be completely customized and scripted to the company's specifications including ancillary software to the current system.

False

75. The key challenge in systems integration is avoiding a system wide crash upon installation of legacy software.

False

80. If the business need is core to the business then it is best to outsource the system development.

False

82. Custom development that can be achieved by the in-house team and core business practices are both examples of times when outsourcing is not an option.

False

83. The only skills that are applied during systems projects are technical.

False

84. The only skills that are applied during systems projects are functional.

False

86. An IT department has just received its newest onslaught of system maintenance requests from the finance, marketing and accounting divisions and has added them to the growing list of fixes needed. Tomorrow, there will be a request placed by the CTO that there is to be a new processing system put into place that will take the place of the current MS Word system. The best alternative is to utilize a custom program that will replace the original program.

False

88. The Design phase of the SDLC uses the requirements that were gathered during analysis to actually build (and code if necessary) the final system.

False

92. During the design phase, physical aspects of the system (like physical DFDs and physical ERDs) are converted and rebuilt into logical aspects.

False

95. One systems development option is to let users build their own system using tools like Excel and Access, with support from the Microsoft help desk.

False

96. CRUD stands for Create, Redesign, Update and Deploy - and is a matrix of table functions in databases.

False

98. In the analysis phase, architecture decisions are made and written up in the 'hardware and software specifications'.

False

63. System requirements are communicated through a collection of design documents and physical processes and data models.

True

65. The decision to make, to buy, or to outsource influences the design tasks that are performed throughout the rest of the design phase.

True

67. CASE repository entries are updated to reflect specific technology decisions as they are made.

True

70. Building a system in-house builds technical skills and functional knowledge that one may not want to allow to walk out of the door.

True

73. Letting technology drive a business can be dangerous.

True

74. A workaround is a custom-built add-on program that interfaces with packaged applications to handle specific needs.

True

76. Outsourcing requires the least in-house resources.

True

77. Outsourcing firms called Application Software Providers (ASPs) supply software applications and/or software related services through the Internet.

True

78. Application Software Providers (ASPs) should be utilized when considering non-core programming and/custom needs.

True

79. Time and arrangements deals are potentially more expensive if the service provider requires unforeseen resources to complete the project on time.

True

81. A common need to the business should be satisfied by contracting with an Application Service Provider (ASP).

True

85. The score column in the Alternative Matrix represents how easily specific criteria are met by the alternative.

True

87. A department head is apprehensive as to what implementation system he should employ. The best method of ensuring a successful and efficient installation of the new systems would be to utilize an alternative matrix.

True

89. The Design phase of the SDLC builds on the logical designs from the analysis phase (like logical ERDs and logical DFDs)

True

90. The design phase decides how the new system will operate.

True

91. During the initial part of design, the project team converts the business requirements for the system into system requirements.

True

93. One systems development option is to build a system from scratch.

True

94. One systems development option is to have a system developed by using an outsourcing strategy.

True

97. During the design phase, the project team carefully considers the nonfunctional business requirements (such as performance, cultural and political aspects).

True

50. An advantage of custom development might be: a. You get a system that is tailored to the current business and meets specific needs b. The rapid development of custom systems c. The low cost (as compared to buying a package) d. The low risk factor e. The ability for in-house developers to work on systems that are in new programming languages and in technologies that are unknown to them prior to the development

A

54. Which is NOT a factor in choosing a development option? a. Data base normalization b. In-house experience c. Time frame d. Project skills e. Project management

A

59. A Request for Proposal (RFP) will result in a: a. Vendor proposal that is a binding offer to accomplish the tasks described in the RFP b. Gentleman's agreement on the offer c. Substantially more expensive project d. Custom development e. Reduction in in-house programming effort

A

8. Which of the following lists indicates the correct ordering of deliverables in a system specification document? a. System Acquisition Weighted Alternative Matrix, Interface Design, Physical Data Model Data Storage Design b. Data Storage Design, Interface Design, Architecture Design, Updated Crud Matrix c. Hardware and Software Specifications, Interface Design, Data Storage Design, Architecture Design d. Program Design Specifications, Physical Data Model, Data Storage Design, Architecture Design e. Update CASE Repository Entries, Update CRUD Matrix, Interface Design, Architecture Design

A

40. CRUD matrix can be used in the design phase to work with tables and possible user interaction with those tables. The letter "C" in CRUD stands for: a. Computer b. Create c. Communicate d. Complete e. Constant

B

1. In what SDLC stage do we determine the business needs for an information systems project? a. The design phase b. The analysis phase c. The dissection stage d. The installation stage e. The big bang stage

B

13. For efficiency purposes, it is wise to___________ when there is a basic software need to be satisfied. a. Implement a company-wide project team to handle a custom software scripting b. Purchase a packaged system c. Design a blueprint and contract an outside vendor to develop a program d. Make do with the current software package e. Utilize a professional consultant to develop a system of servers

B

18. Another name for custom development might be: a. Offshore outsourcing b. In-house development c. Vendor supplied in-house consulting d. CASE tools e. Package software

B

24. Fixed-price contracts are considered: a. Very flexible b. Very rigid c. Always cheaper than any other option d. Useless when considering a systems design e. Always the best option for any project

B

36. The following document is utilized with possible vendors on projects with smaller budgets, instead of sending a lengthy document to all possible vendors: a. Request for Proposal (RFP) b. Request for Information (RFI) c. Request for Quote (RFQ) d. Request for Efficient Information Distribution (REID) e. More Optimal Desires (MOD)

B

49. One problem with using packages software systems is: a. It takes a very long time to get the system and get it installed b. The company has to accept the functionality that is provided with the system c. Many common software packages have been written and tested and are readily available d. There are many good software packages that are reasonable in price e. Most software packages allow for some customization

B

57. RFP is an acronym for: a. Reason for Programming b. Request for Proposal c. Rational Forensics Platform d. Relationship with Foreign Providers e. Real Forecast Project

B

62. An outsourcing arrangement where you pay no more than what was expected is known as a(n): a. Time and arrangements contract b. Fixed-price contract c. Value-added contract d. Distance and time contract e. Billing operational contract

B

2. System design is the determination of the overall system architecture-consisting of a set of physical processing components, _______________, and the communication among them-that will satisfy the system's essential requirements. a. Workmanship b. Order entry methods, HR feedback c. Hardware, Software, People d. Engineering data plans, fiber optic specifications e. None of the above

C

32. Requests for Proposals (RFPs) serve what purpose? a. Integrate systems with one another b. Create synergy amongst staff members c. Solicit information from providers d. Engage mobile computers with mainframe technology e. Develop morale amongst managers

C

35. When only a price is needed from a vendor, the following will likely be requested from the possible vendors: a. Request for Proposal (RFP) b. Request for Information (RFI) c. Request for Quote (RFQ) d. Request for Efficient Information Distribution (REID) e. More Optimal Desires (MOD)

C

37. A Request for Information (RFI) is used with vendors when there is a need for ________? a. Pricing b. Data Analysis c. Information d. Network Associate Password Help e. None of the above

C

38. The score column in the Alternative Matrix represents what? a. How expensive the install will be b. How easy the install will be c. How well the criteria are met by the alternative d. How long the coded page will be e. A and D

C

4. During the design stage, the team must create a(n) _________ by specifying access restrictions and by identifying the need for ________, authentication and virus control. a. System, integration b. Security breach, emergency access c. Secure system, encryption d. Automated program, constant testing e. Pecking order, governmental access

C

43. Which of the following is normally NOT done in the design phase of the SDLC? a. Decisions for hardware and software purchases are made b. User interactions are planned out (inputs, outputs, user interfaces) c. Cost / Benefits of the new system are carefully calculated d. Logical DFDs and ERDs are converted into physical DFDs and ERDs e. The physical data model is created

C

48. If (a) the business need is not core to the business; (b) the project has a highly skilled project manager; (c) in-house functional or technical experience does not exist; it might be best to: a. Use in-house / custom development b. Buy an ERP system c. Outsource to a company specializing in that technology d. Purchase a software package e. Hire a consultant

C

52. Which is NOT one of the primary contract types made with outsourcing? a. Time and arrangements b. Fixed-price contract c. Distance and confluence contract d. Value-added contract e. Paying for the expenses and time to get the job done

C

53. Which is NOT a recommended guideline for managing outsourcing? a. Define and stabilize requirements before signing a contract b. Don't outsource what you don't understand c. Emphasize rigid expectations and short-term relationships d. Select the vendor, developer or service provider carefully e. Keep the lines of communication open between you and your outsourcer

C

61. When using an alternative matrix, frequently analysts will assign ____________ to certain factors to signify the importance of the factor in the decision. a. Probabilities b. Reluctance factors c. Weights d. Project sponsors e. Data stores

C

7. _______ repository entries are updated to reflect specific technology decisions as they are made. a. DFD b. Sequential c. CASE d. Hardware e. None of the above

C

9. If on a limited time budget, the best way to be sure you remain efficient and effective in designing a system is to utilize the ____________. a. Porters 5 Forces Model b. Outsourcing Model c. RAD and Timeboxing Techniques d. Hire/Fire Motivational Theory e. Not Attempt the Project

C

Becky is preparing a document that has detailed description of needs, special technical factors, evaluation criteria, timetable and more. She is probably working on a(n): a. CRUD matrix b. Alternative Matrix c. RFP d. ERP e. DFD

C

102. What are the three acquisition strategies? Describe them.

Custom development, packaged software and outsourcing are the three acquisition strategies. Custom development utilizes the project team's skills in creating a ground-up software solution. This is often the most time consuming and demanding on in-house resources. This is a great alternative if the nature of the project is conducive to the skills already present in-house and the need is core to the business itself. Packaged software is by far the fastest of the implementation strategies. This option is when the acquisition team installs a pre-written packaged software solution into its current IT configuration. Often times workarounds are required to intertwine the systems; however, this takes the bulk of the programming out of the equation and doesn't completely remove the programmers from their everyday tasks for as long as a custom development strategy. Outsourcing utilizes external programmers and engineers. This is often expensive if the terms of the contract are not laid out clearly and accurately in the beginning. In an ideal situation, external programmers can be brought in-house so they may educate the current team for future projects. If this is not an alternative and time is of the essence, exporting the responsibilities to an external vendor can expedite the process of programming. A significant downside to outsourcing is that your system is exposed to the outside vendor's staff, which can be a security concern if the system data and/or processes are mission-critical or of a sensitive nature.

14. Enterprise Resource Planning (ERP) Systems are: a. All-encompassing systems b. Difficult to install and can result in serious problems for a company c. Cheaper since they are created by a third party d. A and B e. B and C

D

17. What makes systems integration so difficult? a. Finding the original data to install on the new server b. Creating a ghost drive to house the old information c. Installing new software packages on older machines d. Bringing legacy system data and new data together e. None of the above

D

20. Which is probably true about packaged software a. In most cases, the software is a perfect fit for the companies need b. Packaged software works best where the company has a unique need c. The time frame is flexible to long d. The business need is common e. The project has a highly skills project manager who has been with the company for many years and has an excellent relationship with both business users and the IT development staff

D

25. Value-added projects are: a. When the outsourcer earns a percentage of the completed systems benefits b. Not a feasible option for any project at any time c. Gaining popularity d. A and C e. None of the above

D

27. Packaged systems are used when: a. The business need is not core to the business b. There is a desire to build in-house skills c. The time frame is flexible d. The project has a project manager who can coordinate vendor efforts e. The decision to outsource is strategic

D

28. Application service providers might be best associated with: a. In-house development b. Packaged software c. Unique and strategic systems d. Outsourcing e. Internet Service Providers

D

30. Outsourcing is used when: a. The project has a project manager who can coordinate vendor efforts b. There is a desire to build in-house skills c. In-house functional and technical skills exist d. The business need is not core to the business e. None of the above

D

41. The letter 'R' in CRUD matrix (for tables and user involvement) stands for: a. Replace b. Replicate c. Relationship d. Read e. Read-only

D

47. If (a) the business need is common; (b) the skills needed are not strategic; (c) the time frame is short; it might be best to: a. Use in-house / custom development b. Hire a vendor to write the code for you c. Outsource to India d. Purchase a software package e. Hire a consultant

D

10. The system specification contains what? a. Design documents, hardware and software specification b. Physical process models, interface design c. Physical data model d. Architecture design e. All of the above

E

12. What skills are necessary when undertaking a custom software design? a. Technical b. Functional c. Project Management d. A and C e. A, B, and C

E

21. Outsourcing can include: a. Hiring an external vendor b. Hiring an external developer c. Hiring an external service provider d. A and C e. A, B and C

E

29. Matt is an analyst for the Pauxtis Media Company. He is in his office at 5:00 a.m. every Tuesday morning for a project update videoconference. He is probably involved in: a. In-house development b. Working with vendors on an RFP c. Customizing a package to fit Pauxtis d. Working with his regional Ernst and Young consulting team e. Offshore outsourcing

E

31. What can push a project off track? a. Funding b. Staffing c. Business users d. A and B e. A, B and C

E

34. Requests for Proposals (RFPs) should contain a. Detailed description of needs b. Special technical needs c. Evaluation criteria d. A and B e. A, B and C

E

39. The design phase of the SDLC: a. Produces a user's manual, does users training and creates online documentation for the new system b. Involves writing of code (generally in an object oriented language) c. Uses the output of JAD sessions to create logical use cases and DFDs d. Involves interviewing of users to determine requirements e. Uses the requirements that were gathered during analysis to create a blueprint for the future system

E

105. NewTechSystems has contracted with a well-known regional consulting company (RCC). In the original contract, the agreement was for time-and-arrangements, but lately it seems like there are excessive time amounts and excessive arrangements. Sometimes what seems minor to NewTechSystems with an estimated time of under 2 hours takes RCC 20 hours. What discussions need to take place?

It would seem like RCC either has (a) slow, inept people handling this account; (b) found errors that escaped NewTechSystems view; (c) is 'milking' NewTechSystems for more money and being unethical. NewTechSystems needs to fully review the arrangement with RCC and review the work that is billed. Is the work needed and legitimate? A high-level meeting with NewTechSystems and Regional Consulting Company is needed now.

104. Jeff is an analyst. The human resources department is very unhappy with their payroll package. They want the information systems department to write them a new package as they think they have unique needs that can't be meet with a packaged solution. What should Jeff do?

Payroll is a very common application and there are many good payroll programs on the market. Jeff really needs to understand what the problems with the current package are. Is it old (i.e. only runs on a mainframe system)? What functions does HR want to do that the package does not support? In that payroll information must be reported to state and federal officials for tax reasons, it probably don't not make sense to write a complete package but to find one that meets HR needs. After a detailed investigation, it may be best to create either an RPI or RPQ to get additional information and bids from potential vendors.

103. There are three request systems utilized by system acquisition teams. What are they and what are their differences?

The three request systems utilized by IT acquisition teams are commonly known as RFP, RFI, and RFQ. RFP is a request for proposal that is submitted to a vendor when the in-house team needs the specifications, time-frame, system description and how the system proposed will fit their needs. RFI is a request for information that is submitted by the acquisition team to a vendor for general information; it is usually targeted to a wider vendor audience to gather basic information about possible solutions. Its use is often followed with a targeted RFP to the most possible vendors. RFQ is a request for quote. This is the final step after the list of equipment needed is determined and complete. All that is required is a vendor's price to complete the job.

100. What types of influences are there on determining the type of installation to pursue with relation to resources and the acquisition of a new system?

When considering a new system, there are five different items to consider. First, one must consider the business need. Is it unique? Is it able to be solved with simple packaged software? Is the need core to our system? This will influence the project strategy as a whole and determine the overall expense of the project. Second, in-house experience will determine whether or not there is enough skill located within the current set of employees to manufacture the desired outcome. Third, project skills: do we have the ability to learn this with our programmers or will we need to outsource programmers to assist us? Fourth, project management, can we complete the task with our current management team or will we need consultants to assist us in completing the task? Fifth, how much time do we have? Will we be able to complete the project quickly or are we on a tight time budget? Will we need additional manpower to push the project through?

106. NewTechSystems has contracted some subsystem development to Indian Technology Group from Bangalore India. Paul is managing the account for NewTechSystems. When he asks for a status report, he seems to get a vague answer. When he calls to talk to the manager who was in charge when the contract was negotiated, that person is 'always' out of the office or unavailable and never returns phone calls. The subsystem is needed next month for incorporation into the updated system. What should Paul do?

will vary) It seems like maybe there is a communication problem. Paul needs to find another manager to talk to - or to find out an exact time to call the original manager. It might be that all is going fine, but it might also be that there are problems.