Chapter 7: Communicating In Social And Professional Relationships

Which of the following statements describes the unique challenge for friendships between superiors and subordinates?

There is an unequal distribution of power that can lead to conflict.

Which of the following are characteristics of friendships?

They are typically between peers. They are voluntary. They are governed by rules.

Which of the following statements are true about social relationships in the workplace?

They can be more challenging to control than regular friendships. Friendship roles and work roles may conflict. Friendships at work can make the workday more pleasant.

According to research, which of the following statements tend to be true in comparing men's and women's same-sex friendships?

Women's same-sex friendships emphasize emotional expressiveness. Women's same-sex friendships tend to be more conversational. Men's same-sex friendships tend to revolve around shared activities.

The relationship maintenance behavior openness describes

a person's willingness to discuss his or her relationship with a friend or relational partner

Your comparison level for ______ measures how much better or worse your current relationship is than your other options.

alternatives

Social relationships with clients

are discouraged in some professions. can result in a conflict of interest.

One important characteristic of friendships is that they are usually between people who

are peers

Which of the following are key benefits of self-disclosure?

assistance to others emotional release enhancement of relationships and trust reciprocity

Which of the following is the relational maintenance behavior through which people stress their faithfulness and commitment to each other?

assurance

According to social penetration theory, the range of topics one discloses with people is known as

breadth

In what two ways do self-disclosures usually vary?

breadth and depth

network opportunists

casual friends who engage in sexual activity if neither finds a more desirable partner

When we are with ______ we might disclose a little about several areas of your life, but not provide intimate details about any of them.

casual work friends

Which of the following is NOT one of the rules of friendship?

demanding help

The ______ dimension of social penetration theory measures how personal or intimate our disclosures are.

depth

The extent to which one's self-disclosures are personal or intimate is known as

depth

The benefit of ______ involves sharing appropriate self-disclosure in close relationships which helps us maintain those relationships

enhancement of relationships and trust

successful transition pairs

friends with benefits who eventually form a romantic relationship with each other

The concept of relational maintenance behaviors explains

how certain behaviors function to reinforce social bonds

Self-disclosure is the act of

intentionally giving others information about oneself.

Many businesses recognize that the feeling of loyalty and favor we have for friends can ______ the professional relationship.

interfere with

When it comes to self-disclosure, reciprocity means

mutual self-disclosure

Based on research findings, what are some of the important rules of friendship?

offering help keeping your friend's secrets mutual trust respecting privacy

Which of the following is the primary relationship maintenance behavior that includes emotional disclosure?

openness

A one-sided friendship with someone who isn't aware of your existence is called a(n) _____ relationship.

parasocial

Someone who is similar to us in power or status is a _____.

peer

In social exchange theory, depth measures how ______ our disclosures are.

personal

A relationship that is nonromantic and nonsexual is a ____relationship.

platonic

Although there are exceptions to the rule, self-disclosure is usually

reciprocal

Mutual self-disclosure in involved in the benefit of

reciprocity

Which of the following are potential risks of self-disclosure?

rejection obligating others violating others' privacy hurting others

Enhancement of relationships and trust, reciprocity, and emotional release are all benefits of

self-disclosure

Rejection, obligations in others, hurt to others, and violation of other people's privacy are all risks of

self-disclosure

Which of the following describes the act of intentionally giving others information about ourselves that we believe to be true but which we think they don't already have?

self-disclosure

A very chatty coworker has invited you out for drinks. You'd like to have more friends in the office, but you fear that becoming friends with this coworker might entail long conversations that could negatively affect your attitude at work. By weighing the pros and cons you are applying ______ theory to decide on the future of the relationship

social exchange (considering whether the benefits outweigh the costs)

All the friendships and family relationships you have are the relational maintenance behavior of

social networks

Breadth and depth are both dimensions of

social penetration theory

Friendship roles and work roles

sometimes conflict

When a supervisor and an employee become friends or romantic partners, the power difference between them introduces a _____ dimension that can complicate their communication.

task

Assurances are relational maintenance behaviors

that people use to stress their faithfulness and commitment to others

According to social exchange theory, people prefer to maintain relationships in which

the benefits of the relationship outweigh the costs

With which of the following people would we not expect reciprocity after we disclose information?

therapist and physician

When looking at sex differences with behavior it is important to remember

they are just averages.

true friends

those who consider themselves to be close friends who share sexual relationships

just sex partners

those who interact almost exclusively for sexual interaction

Enhancement of relationships and ______ is a key benefit of self-disclosure.

trust

A defining characteristic of friendship is that it is

voluntary

A typical friendship is

voluntary

If information is accidentally revealed instead of intentionally revealed, it is referred to as verbal

"leakage"

Arrange the three phases of workplace friendships with the beginning starting at the top.

1. acquaintance to friend 2. friend to close friend 3. close friend to "almost best" friend

Which of the following are communicative strategies coworkers use to maintain close friendships with each other?

Avoiding messages that would embarrass or offend each other. Helping each other. Asking about each other's lives.

Which of the following are reasons why people engage in friendships with coworkers?

Coworkers are peers. Coworkers spend a good deal of time together. Coworkers have shared experiences.

Which of the following is NOT a reason why people engage in friendships with coworkers?

Coworkers live nearby.

Which of the following are characteristics of self-disclosure?

It should be intentional and truthful

Which of the following is true about self-disclosure?

It varies among relationships.