Chapter 7 Management

Goals serve 4 important purposes. Which of the 4 functions of management is not specifically addressed by one of the purposes served by goals?

Organizing

A single-use plan for a large set of activities is called a...?

Program

A.....was developed when Chicago made a bid for the 2016 summer Olympics.

Program

A single-use plan that has a more narrow scope than a program is a..?

Project

A New York Journalist was taken hostage by the Taliban. Special Forces created a ____ plan and rescued the journalist. A. Contingency B. Standing C. Action D. Reaction E. Functional

Reaction

Home depot's marketing department could set a __ to create an Internet advertisement for a sale within the next two weeks.

Operational Goal

Goals set for short-term issues are called?

Operational Goals

A__ for Choice Waste Management could be to put a flyer with bills that explains dos and dont's. It would develop naturally out of a tactical goal "to develop a recycling campaign for rural communities."

Operational Plan

When Starbucks expands internationally it considers its market size, environment, and level. This is considered in the ___ plan.

Long-Term Strategic

Which of the following Statements BEST reflects the proper approach to goal setting? A. Goals should be set starting from the bottom of the organization. B. Managers should set goals for their own level in their own organization. C. Middle managers set goals for all managers lower than them. D. Top executives set goals for everyone in the organization.

Managers should set goals for their own level in the organization.

In what order should these be developed? Operational Tactical Mission Strategic

Mission Strategic Tactical Operational

The ____ for Catholic Charities is " To provide service to people in need, to advocate for justice in social structures, and to call the entire church and other people of good will to do the same."

Mission Statement

The _____ of the National Park Service is " To promote and regulate the use of national parks which purpose is to conserve the scenery".

Mission Statement

Which of the following is NOT a necessary task while engaged in contingency planning? A. Monitor the Competition B. Consider contingency events while planning C. specify indicators for contingency events D. Formally identify contingency events

Monitor the competition

Comcast launched TV one, a station geared to africans age 24-54. It doesnt offer much hip hop. This is apart of what plan? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Operational

Starbucks store managers decide how to customize the snacks to the local market. They make the __plan. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Operational

The tactical plan was to increase sales in King bread mixes through the use of sales promotions. The __plan done by a marketing manager low in the management field included a 50 cent off coupon. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Operational

An objective is a what?

Operational Goal

What directly follows from the organization's mission?

Strategic Goals

Spanx started an apparel company. She wrote a Business plan to get financing for expansion. This business plan is what?

Strategic Plan

What would most likely cause employees to ignore intermediate and long term planning?

Strong emphasis on short-term goals such as quarterly profits

Disney has a smartphone app... It helps increase guest enjoyment in the park. This app is part of the __plan for disney. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Tactical

Middle Managers are most closely associated with organizational plans at the ___ level. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Tactical

Plans that have an intermediate time horizon and are concerned with getting things done are called __ plans? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Tactical

Starbucks middle managers responsible for joint venture agreements with bookstores hotels and airports work from a __plan. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Tactical

Black TV targets 18-34 year olds because advertisers spend more money on younger consumers. High ratings with those viewers is a....

Tactical Goal

Goals set for a new product launch are..?

Tactical Goals

A___ for Choice Waste Management could be "to develop a recycling campaign for rural communities of less than 100 customers." It would develop naturally out of a strategic goal "to increase recycling by 10% everywhere."

Tactical Plan

Are an organized sequence of steps designed to execute strategic plans.

Tactical Plans

Operational Plans flow directly from what?

Tactical Plans

The mission statement includes all Except what?

Tactics

ETS runs a math science and technology competition each year for highschoolers. ETS uses a ___ if plagiarism is suspected. A. A project B. A policy C. a standard operating procedure D. Rules and regulations E. agenda

policy

Goals can do what 4 things?

1. Provide guidance 2. Improve Plans 3. Motivate Employees 4. Provide measure and control

You have decided to go into business for yourself. on your loan application, you state that you intend to open a flower shop. What does this statement on your loan application represent?

A Mission Statement

The 5.8 earthquake centered in VA surprised people in the East. The plans to evacuate buldings in DC were_____, used for multiple purposes A. A project B. A standing plan C. a standard operating procedure D. Rules and regulations E. agenda

A standard operating procedure

A year before the census, the federal government hired tens of thousands of temporary workers to prepare for the count. This is an example _____ plan. A. Contingency B. Standing C. Action D. Reaction E. Functional

Action

Hurricane Irene was forecast to hit the mid-atlantic/northeast about a week before it arrived. The plan to evacuate was a_____plan. A. Contingency B. Standing C. Action D. Reaction E. Functional

Action

Who is responsible for identifying, analyzing, and recommending program alternatives, developing budgets, and putting them into action?

Line Managers

__ set tactical goals

Line Managers

One problem with qualitative goals is that they: A. are easily measured, so managers tend to overuse. B. reward inappropriate goal setting C. are difficult to measure and not good indicators D. usually involve unattainable performance standards.

Are difficult to measure and not good indicators of success or failure

Goals are classified according to their ___ when quality, productivity and innovation are applied to them.

Area

Who has the formal authority and responsibility for an organization's management?

Line managers

Which of the following is NOT necessary for a MBO program to be effective. A. a formal goal setting process B. employees understanding why MBO was adopted C. An implementation consistent with goals D. clear goals assigned to employees by management.

Clear goals assigned to employees by management

Tactical planning success depends on execution. Proper implementation requires all EXCEPT which of the following? A. the ability to evaluate each course in light of the goal it is intended to reach. B.Vertical and horizontal communication C. The ability to monitor ongoing activities D. clear-cut operational plans E. The appropriate information and resources in the hands of decision makers.

Clear-Cut operational plans

What is the essence of formal goal setting?

Collaborative goal setting

European wine producers from regions such as chablis, chainti, and bordeaux set a goal of increasing sales. they ran into ___ because their win name was already registered in some countries

Constraints

Managers may have to make a ___plan in anticipation of changes in technology, the economy, the competition and the labor market.

Contingency

Which of the following statements most correctly reflects the relationship between Goal setting and planning? A. Planning facilitates goal setting. B. Goal Setting enhances planning. C. Each process enhances the other D. The two processes are the same. E. The two processes are independent.

Each Process enhances the other

Vic clark is a sales manager. every december he require his salespeople to set their goals for the following year or they cant come to sales meeting in jamaica. Clarks actions reflect what barrier? A. Reluctance to change B. Inappropriate goals C. Improper reward system D. Reluctance to establish goals E. Dynamic and Complex environment

Improper reward system

The owners of the pizza place set a goal of expanding into five new markets over the next three years. What kind of goal is this? A. Short-Range B. Level C. Intermediate-Range D. Area E. Long-Range

Intermediate-Range

We identify Strategic, Tactical and Operational goals, we are classifying them by...

Level

Which of the following is an example of an intermediate-range plan? A. Sponsor a community wellness day next month. B. Reduce employee absenteeism by 20% within the next 2 yrs. C. Conduct a Fourth of july sale D. Develop an alcohol-powered small engine.

Reduce employee absenteeism by 20% within the next two years

Dorothy Thompson heads the research and development lab. at a small company. Because shes not a chemist she feels uneasy about settle the goals. Thompsons area suffers from which of the following? A. Reluctance to change B. Inappropriate goals C. Improper reward system D. Reluctance to establish goals E. Dynamic and Complex environment

Reluctance to establish goals

When a new diversity initiative was implemented by the HR department, many managers were confused about the goals, so they continued with the original system. this is an example of . A.Reluctance to change B. Inappropriate goals C. Improper reward system D. Reluctance to establish goals E. Dynamic and Complex environment

Reluctance to establish goals

CVS has more than 600 pharmacies with minute clinics in them. They are staffed with physician assistants. The plan to create a clinic is a ____plan. It takes less than a year to carve the space out of existing floor plans.

Short Range

In a manufacturing company, you will most likely find more: A. Longterm than short term operational goals B Short term than long term Strategic Goals C Short term than long term functional goals D. Longterm than short term tactical goals

Short Term than Long Term Functional Goals

Canine companies for independence trains dogs. the dog training requires ____ as the dogs practice the commands. A. A project B. A standing plan C. a standard operating procedure D. Rules and regulations E. agenda

Standard Operating Procedures

The two most common types of operational plans are?

Standing and Single-use

American Airlines planned to spin off American Eagle. This is an example of what plan? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Strategic

Executives at LULU have just written a plan for new product. What kind of plan is this? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Strategic

Google set a __ goal to purchase Motorola.

Strategic

Google wanted to buy motorola. This is an example of what plan? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Strategic

____ plans are the broad plans developed by top managers and BOD to guide the general direction of the organization. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Strategic

____ plans are the organizational plans that are broadcast in focus and have the longest time frame. A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Strategic

A ____ of Choice Waste Management could be to expand operations in two more countries this year.

Strategic Goal

Broad General Issued goals are

Strategic Goals

Which is an example of Standard Operating Procedure? A. Do not litter sign B. The middle school plan for learning disability students C.The dairy queen restaurants plan for how to make a split D. The way students are selected for college administration E. The plan to build an equestrian site for olympics.

The dairy queen restaurant's plan for how to make a banana split

Many organizations develop a professional planning staff with overall responsibility for the planning process. Which of the following is not a reason for using a planning staff? A. The need to integrate and coordinate planning activities B. The fact that managers tend to focus only on what is good for their organization. C. The need to reduce workload D. The need to reduce coalition formation in the organization

The need to reduce coalition formation in the organization

What is an example of single-use plan?

The plan to build an aquatic center for 2012 olympics

Which of the following circumstances would most likely result in the use of a planning task force to help develop plans? A. management has decided to give the professional planning staff more authority. B.The situation involves normal planning activities C. There is a special circumstance to be addressed.

There is a special circumstance to be addressed.

Which of the following organizations would face the most difficulty in developing long-range plans? A. Those with stable, simple environments B. Those with stable, complex environments C. Those with dynamic, complex environments D. Those with dynamic, simple environments E. None of these choices

Those with dynamic, complex environments

Goals are set by...?

Time Frame, Area and level

The most likely reason for the failure of formal goal setting is..

a lack of top management support.

An organization's Chief executive officer A. usually doesn't assume a direct role in planning B. normally involved in all phases of planning C. tends to act as a consultant in planning D. plays more of an advisory role

normally involved in all phases of planning process

Inappropriate goals are...

not consistent with the organizations mission

The single most important individual in any orgs. planning process is..?

Chief executive officer

__ involves balancing and Reconciling possible conflicts among goals.

Optimization

is developed after considering contingency events

Contingency Plan

What is the proper managerial response when there are conflicts among goals in different part of an organization?

Optimization

While tupperware wanted to increase its sales, its consultants were reluctant to change that could reduce their commissions. This is an example of what?

Resistance to change

The strategic goal set forth by Central Ice Machine Company was to be the leading seller of ice machine replacement parts in the United States. As part of its ____plan, it set up distribution contracts with six manufacturers of refrigeration units. A. Contingency B. Strategic C. Tactical D. long-range E. Integrated

Tactical

The responsibility for establishing corporate mission and strategy lies with who?

The board of directors

You just wrote a short term plan in support of an intermediate plan. you based this pan on your best estimate of future environmental conditions. What kind of plan is this? A. Contingency B. Standing C. Action D. Reaction E. Functional

Action

Which of the following is an example of a standing plan? A. Do not litter sign B. The middle school plan for learning disability students C.The dairy queen restaurants plan for how to make a split D. The way students are selected for college administration E. All of the choices

All of the choices

The Patient Protection and Affordable Care Act was signed into law, but most implementation of it started more than two years later. during that time several states filed suit to block portions of the law. Employers developed ___ plans for implementing the mandates, if required. A. Contingency B. Strategic C. Tactical D. long-range E. Integrated

Contingency

Which of the following types of plans is least subject to change because of time frame involved? A.Tactical B.Strategic C.Operational D.Contingency E.Single- Use

Contingency

___Planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise.

Contingency

Engelhard has just learned of a hostile takeover attempt from BASF. Engelhard needs to develop a ___plan to thwart this attempted acquisition. A. Contingency B. Standing C. Action D. Reaction E. Functional

Reaction

The 5 earthquake centered in VA surprised people in the East. The plan to clean up damage caused by the quake was a ____plan. A. Contingency B. Standing C. Action D. Reaction E. Functional

Reaction