Chapter 7: Managing Stress and Emotions

Information Overload

Information processing demands that exceed the supply or capacity of time available for such processing.

Psychological Detachment

Leaving work at work and focusing on non-work activities.

Hindrance Stressors

Stress caused by factors that detract us from our personal goals and prevent personal growth.

Anticipatory Stress

Stress caused by visualizing events that may (or may not) happen in the future.

Role Conflict

Facing contradictory demands at work.

Emotion

Feeling that occurs quickly and profoundly in response to an event that is desired (positive) or undesired (negative).

Role Overload

Having insufficient time and resources to complete one's job

Emotional Intelligence

How people can understand each other more completely by becoming more aware of their own and others' emotions.

Telecommuting

Working remotely such as from home or from a coffee shop for some portion of the workweek.

Persona

A professional role that involves acting out potentially artificial feelings as part of a job.

Positive Reappraisal

A psychological coping technique. This method involves finding meaning in seemingly negative life events.

Flow

A state of consciousness in which a person is totally absorbed in an activity.

Cognitive Dissonance

A term that refers to a mismatch among emotions, attitudes, beliefs, and behavior.

Affective Events Theory (AET)

A theory that explores how events on the job cause different kinds of people to feel different emotions

Rumination

An inability to let go of past events and obsessively thinking about them.

Burnout

An ongoing negative emotional state resulting from dissatisfaction

Putting Into Perspective

Another psychological coping technique, involves minimizing the perceived importance of a situation.

Genuine Acting

Behavior requiring an individual to display emotions aligned with their own.

Deep Acting

Behavior requiring an individual to try to experience the emotions they are displaying.

Surface Acting

Behavior requiring individuals to exhibit physical signs, such as smiles, that reflect emotions they don't feel.

Affect-Driven Behavior

Behavior that occurs when emotions trigger you to respond in a particular way.

Challenge Stressors

Demands and circumstances that cause stress but also promote individual growth.

Time Management

Development of tools or techniques that help to make us more productive when we work.

Negative Emotions

Emotions such as anger, fear, and sadness that can result from undesired events

Positive Emotions

Emotions such as joy, love, and surprise that can result from desired events.

Wellness Programs

Employee sponsored offerings that support and promote employee health.

Stressors

Events or contexts that cause a stress reaction by elevating levels of adrenaline and forcing a physical or mental response

Sabbaticals

Paid time off from a normal work routine.

Mindfulness

Paying complete attention to one's feelings without reaction or judgment.

Procrastination

Postponing doing important tasks, even knowing that you will experience problems later.

Employee Assistance Programs (EAPs)

Programs that provide support to employees to help them deal with personal problems than can affect performance, health, and well-being.

Stress

The body's reaction to a change that requires a physical, mental, or emotional adjustment or response.

Psychological Capital (PsyCap)

The degree to which the individual has high efficacy, optimism, hope, and resilience.

Emotional Labor

The regulation of feelings and expressions for organizational purposes.

Workaholism

The tendency to work excessively and compulsively.

Self-Awareness

This exists when you are able to accurately perceive, evaluate, and display appropriate emotions.

Self-Management

This exists when you are able to direct your emotions in a positive way when needed.

Relationship Management

This exists when you are able to help others manage their own emotions and truly establish supportive relationships with others

Social Awareness

This exists when you are able to understand how others feel.

Type A Personalities

Those who display high levels of speed/impatience, job involvement, and hard-driving competitiveness.

Type B Personalities

Those who tend to be relatively calm and tend to think through situations as opposed to reacting emotionally.

Role Ambiguity

Vagueness in relation to our job responsibilities

Work-Life Conflict

When the demands from one's work and other aspects of one's life are negatively affecting one another