Chapter 7 Quiz

Cognitive-based trust is evaluated along three dimensions: ability, benevolence, and

integrity

Which of the following is characteristic of social exchange relationships?

Based on obligations that are open-ended

Which of the following is true of the ethical component of corporate social responsibility?

It suggests the organization has reached the principled level of moral development.

What reflects the perceived quality of a company's goods and services in the eyes of the public?

Its reputation

Duc's boss, Liam, often insults employees whom Liam does not like. Liam also mocks the personal appearance and habits of some of Duc's coworkers. Liam's behavior is an example of

abusive supervision.

Which of the following questions is used to evaluate informational justice?

Do authorities explain procedures thoroughly?

Interpersonal justice is fostered when authorities, truthfully and candidly, explain decision-making procedures and outcomes in a comprehensive and reasonable manner.

False

Procedural justice reflects the perceived fairness of the communications provided to employees from authorities.

False

Research shows that even people with a strong sense of moral identity are still highly susceptible to situational pressures.

False

Moral intensity is driven by two general dimensions: potential for harm and social pressure. Which of the following answer options is a specific facet of the social pressure dimension?

Proximity - Proximity is a facet of social pressure that describes how near (in a psychological or physical sense) the authority is to those who will be affected.

Which of the following sums up the "you scratch my back, and I'll scratch yours" type of exchange?

Relationships are based on self-interest, with little concern for loyalty, gratitude, or fairness.

Disposition-based trust depends on the trustor's propensity to trust.

True

Ethics concepts can be used to explain why authorities decide to act in a trustworthy or untrustworthy manner.

True

Which of the following is characteristic of disposition-based trust?

Trust is based on the general propensity of the trustor to trust others.

Namiko received an 8 percent annual salary increase, while Mohammed and Luke each received a 4 percent increase. Because all three had the same level of sales over the last year, Mohammed and Luke think the situation lacks

distributive justice.