Chapter 7

Which of the following statements regarding research on emotional contagion is true?

Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can.

Which was the most stressful job in America of 2017 according to Forbes magazine?

Enlisted military personnel

Which of the following statements is true regarding diet and stress?

Greasy foods make a person feel tired because digestion of the fats in such foods diverts blood from the brain.

Research suggests high levels of emotional intelligence lead to which of the following?

Higher life satisfaction

All of the following are steps that firms are taking to assist employees in dealing with stress in the workplace EXCEPT

Replacing employees who are stressed with more resilient employees. c. ensuring

Which of the following role stressors has been shown to have the strongest effects on poor performance?

Role ambiguity

Which of the following statements regarding telecommuting is correct?

Telecommuting success is dependent on matching the right employee to the right job in the right environment.

Which of the following statements is true of major life changes?

The Holmes-Rahe scale ascribes stress values to life events based upon incidences of illness and death in the 12 months after such events.

After studying the bodys response to stress, Hans to stress, Hans Seyle determined that unmanaged stress

can create physical problems and psychological illnesses

Imagine that you are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view, you often experience

cognitive dissonance.

Challenge stressors refer to

demands and circumstances that cause stress but also promote individual growth

The bodys fight or flight response causes which of the following physical symptoms to occur?

digestion interruption

It is finals week at State University and Agnes has five finals in three days. What phase of the stress process is she probably experiencing if she just went through all of the kitchen cupboards searching for a package of chocolate bars loaded with caramel which she just remembered she hid before spring break? She is probably experiencing the

exhaustion phase

NASA prepares astronauts to be better roommates and colleagues by

helping them develop skills to solve problems interpersonally

Omar is sitting at his computer writing his organizational behavior term paper using internet to do research while he emails his friends and watches the NFL thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing

information overload

Which of the following is considered a building block of emotional intelligence?

self-awareness

Jennifer strongly dislikes her next-door neighbors, yet every time she sees them she stops to pleasantly chat with them for a few moments. Jennifer is engaging in

surface acting.

Which of the following statements is true of major life changes?

the Holmes Rahe scale ascribes stress values to life events based upon incidences of illness and death in the 12 months after such events

The corporate athlete approach to stress is

to train mind and body to perform at peak levels by using better nutrition and positive action

The demand control model proposes that stress occurs when

work places a lot of demands on the person who has little control over the situation.