chapter 7

Coca-Cola Enterprises (CCE) is the largest bottler and distributor of Coke products in the world. It is organized around its North America division and its European division. This departmentalization by _____ allows CCE to respond to the demands of different markets.

geography

_____ is the degree to which group members want to stay in the group and tend to resist outside influences.

group cohesiveness

Cross-functional teams are made up of employees from about the same hierarchical level but different functional areas within the organization.

true

The informal channels of communication of an organization are often referred to as the grapevine, the rumor mill, or the intelligence network.

true

A structure in which authority and responsibility are held by a group of workers rather than a single manager is called a _____ structure.

committee

As part of her marketing project, Lily Unruh is studying how Marriott operates. Since she thought it was simply a hotel chain, she was amazed to learn that its food divisions provide food for school cafeterias, airlines, hotels, and fast-food restaurants. Marriott's food divisions are departmentalized by:

customer

A supervisor engaged in ______ is grouping people, tasks, and resources into organizational units to facilitate the planning, leading, and control processes.

departmentalization

_____ is the process of grouping jobs together so that similar or associated tasks and activities can be coordinated.

departmentalization

At your neighborhood Burger King, some employees take and fill orders, others prepare food, a few clean and maintain equipment, and some supervise. This process of dividing work into separate jobs and assigning tasks to workers is called:

division of labor

_____ is the process of dividing the work and assigning tasks to workers.

division of labor

A company that is centralized has given a great deal of decision-making authority to lower-level managers.

false

An example of a staff position would be the job of district sales manager with twenty people working for him or her.

false

Managerial hierarchy refers to the number of subordinates overseen by each supervisor.

false

The matrix structure is a combination of a line and a staff organization.

false

When workers in a union elect their officers to represent them, it is an example of division of labor.

false

advantages of the matrix structure are:

Teamwork Efficient use of resources Flexibility Ability to balance conflicting objectives Higher performance Opportunities for personal and professional development

In 2005, BridgePort Brewing Company expanded sales of its BridgePort India Pale Ale, and BridgePort Black Strap Stout into Alabama, Georgia, Kansas, Minnesota, Missouri, North Carolina, Oklahoma, Tennessee and Texas. These states will join BridgePort's current distribution markets of Alaska, Arizona, California, Colorado, Idaho, Montana, New Mexico, Oregon, and Washington. When the brewery allocated resources to increase its production and distribution, it would have relied on which of the following management functions?

organizing

_____ involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals.

organizing