Chapter 7: Written Communications
When looking at the first paragraph of this business letter, identify what indicates that this letter was written in semiblock style.
"As per our phone conversation"
The correct format for typing a telephone number is
(111)444-3333, Ext.4210
Whenever possible, have a colleague proofread (read text and check for accuracy) your letter and provide constructive criticism.
True
Where are the words "hand cancel" and "special delivery" typed on an envelope?
Upper right corner
To avoid dividing a paragraph at the end of a page when typing a letter:
Use the widow and orphan control feature
Which of the following illustrates correct capitalization?
Valium
When typing a letter for a physician, you should
type the intercap exactly as it was written
When typing a salutation, you should
use the person's first name when the gender is unknown
Capitalize the first word of a sentence and
proper nouns
If a physician asks you to annotate her letters, you should
read the letters and highlight key points in the margins
Which item is not used in a memorandum?
salutation
A verb must agree with the _____________ of the sentence.
subject
A semicolon is most often used to separate a long list of items in a series and
to separate independent clauses not joined by a conjunction
Which of the following is not a correct use of capitalization?
Healy Clamp
If the physician asks you to annotate his or her letters, you should:
Read the letters and highlight key points in the margins
Envelopes must be correctly prepared so that the optical character __________used by the USPS can sort the mail quickly and efficiently.
Reader
Which of the following letter closings is written correctly?
Regards,
Of the documents listed, which would most likely NOT be generated in a hospital?
Reports of minor surgical procedures
Which of the following is an example of intercaps?
RhoGAM
What is the greeting of the letter called?.
Salutation
Which of the following is not used in a memorandum?
Salutation
A facsimile transmittal cover page:
Should include a confidentiality statement
True or False: "Please contact me" is an example of a clear and precise message.
True
True or False: In the medical world, you commonly hear possessive units of time such as, "The patient will return in 2 weeks' time."
True
True or False: Periods may replace hyphens and parentheses in phone numbers.
True
True or False: The return address of an envelope should be no longer than five lines.
True
True or False: The standard margin for a memorandum is 1 inch.
True
How many lines are left for the sender's signature at the closing of a letter?
four
Which format is most commonly used for typing business letters?
full block
What type of drugs are never capitalized?
generic
When commas are used within quotations marks, the comma is placed
inside the end quotation mark
Memorandums are used for
internal communication among staff members or other departments
Spellcheck programs on the computer may not catch a correctly spelled word that is
misused
The standard business envelope is a number
10
When typing an envelope, you should type the recipient's address:
12 lines down from the top of the envelope
If Mrs. Johnson's appointment is at 1630 hours military time, what time will she be coming in?
4:30 pm
Which of the following elements is NOT included in a memorandum?
A complimentary close
Which of the following is the correct rule for pluralizing words ending in O and preceded by a vowel, such as the word "studio"?
Add an -s
The purpose of a(n)_______ is to outline briefly the topics to be discussed at a meeting.
Agenda
Which of the following sentences demonstrates a capitalization, grammar, or punctuation error?
All of the above
Which of the following is most accurate about abbreviations?
An office accredited by The Joint Commission is required to standardize its abbreviations.
Reading a document and highlighting the key points is known as:
Annotation
Which of the following abbreviations is most likely to be misinterpreted?
BS
Abbreviations, words, or phrases with unusual capitalization are called Intercaps or:
Bi-caps
The abbreviation RhoGAM is an example of a(n):
BiCaps
Which of the following features is acceptable to carry over from one page to another when typing a letter?
Body of the letter
What format highlights key points one by one for the reader?
Bulleted
When needing to change a document, using a word processor makes it fast to:.
Edit
A(n) _________ is something that is included with a letter, such as a form that must be completed or a brochure.
Enclosure
True or False: "Please contact me" is an example of a clear and precise message.
False
True or False: An easy way to communicate with a patient is to use a memorandum.
False
True or False: Emails are guaranteed to be confidential.
False
True or False: Generally, numbers one through nine are spelled, including those for units of measurement or numbers ten and over.
False
True or False: If a computer spellcheck is used, it is not necessary to proofread your final draft in order to make sure there are no grammatical
False
True or False: Letterheads appear on each page of a letter.
False
True or False: Roman numerals one to nine should be spelled out in formal letters.
False
True or False: There is an increasing use of abbreviations in medical documents because they save valuable time.
False
True or False: You should place the apostrophe before the "s" to show possession in a plural word.
False
Which of the following formats is most commonly used for typing business letters?
Full block
Diazepam is the __________name of the drug Valium and should not be capitalized unless it is the first word in the sentence.
Generic
Staphylococcus aureus is a living organism. Staphylococcus is the_____, and aureus is the species.
Genus
The name of the practice or physician, address, fax number, and the company logo are all components of the:
Letterhead
The specific part of a business letter that includes the name of the practice or physician, address, telephone number, and fax number is called:
Letterhead
The minutes of a business meeting include all of the following, except:
Members absent and the reasons for their absences
Office or interdepartmental communication uses this type of written document:
Memorandum
Many health care professionals use what specific numbers to identify time?
Military
The _______ of a meeting outlines the actions of the group and is generated after the group has met.
Minutes
When typing an envelope, the word "personal" should be placed:
On the left side two lines below the return address
Regarding abbreviations, "when in doubt, __________ it out."
Spell
The inside address in a business letter refers to which of the following?
The address of the person to whom the letter is addressed under the date at the top of the letter
Which of the following sentences is incorrect and commonly not caught as an error in a medical spellcheck software program?
The patient has inflammation of his prostrate gland.
Elizabeth Jones, CMA(AAMA), is typing in the medical chart of an obstetric patient. Which of the following is correct?
The patient is a gravida 2, para 3.
Which of the following is the correct punctuation when using quotation marks?
The patient said, "I need to make an appointment right away," but the next available slot was not for some weeks.
If using a computer to produce a report,
always proofread the finished document
When copying a physician on a business letter, identify where this is noted on the letter.
c: Dr. Samuel Adams
What are the two rules for addressing the outside of an envelope?
capitalize words and no punctuations
When words end in -ie such as the word die, you should drop the -e and:
change the -i to -y before adding -ing
Which of the following is the correct rule for pluralizing medical terms ending in um, such as ovum?
change the ending to an a
What does the Joint Commission (JCAHO) require of accredited medical facilities regarding use of abbreviations?
creation and communication of a "do not use" list
Which item is not considered to be part of the letterhead?
date
An apostrophe is used to
denote omissions of letters and to denote the possessive case of nouns
When documenting a patient's temperature, you must include
whether you measured in Fahrenheit or Celsius
In documenting numbers less than 1 (starting with a decimal point), it is important to write them:
with a zero before the decimal point.