Chapter 8

25. __________ occurs when the expectations of two or more roles held by the same individual become incompatible, such as the conflict between work and family demands.

a) Interrole conflict

16. __________ directly contribute to the performance of important group tasks.

a) Task activities

39. The interacting team pattern results in a __________ in which all team members communicate directly and share information with one another.

a) decentralized communication network

6. In the __________, team building takes place during off-site meetings.

a) formal retreat approach

3. Researchers point out that collective intelligence is _________ in teams whose processes result in social sensitivity and absence of domination by one or a few members.

a) higher

27. Role __________ is a process for discussing and agreeing upon what team members expect of one another.

a) negotiation

26. Which of the following statements about norms is NOT correct?

b) Although important, norms are not considered to be rules or standards of conduct.

42. __________ form when subgroups emerge within a team due to issue-specific disagreements.

b) Counteracting teams

4. __________ is a sequence of planned activities designed to gather and analyze data on the functioning of a team and to initiate changes designed to improve teamwork and increase team effectiveness.

b) Team building

50. __________is a "logically perfect" group decision making method because all team members agree totally on a course of action.

b) Unanimity

48. All of the following statements about majority rule are true EXCEPT:

b) all group members will feel successful as a result of the majority rule.

23. All of the following are part of four common forms of role conflict EXCEPT:

b) extrasender role conflict.

36. All of the following techniques increase group or team cohesiveness EXCEPT:

b) increasing team diversity.

46. Decision by __________ occurs when one idea after another is suggested without discussing them and the team finally accepts an idea without any critical evaluation.

b) lack of response

57. The team decision technique of __________ asks everyone to respond individually and in writing to a basic question such as: "What should be done to improve the effectiveness of this work team?"

b) nominal group technique

10. The __________ approach to team building places group members in a variety of physically challenging situations that must be mastered through teamwork, not individual work.

b) outdoor experience

34. In terms of team productivity, the best-case scenario of a work team's performance norms and cohesiveness occurs with __________ performance norms and __________ team cohesiveness.

b) positive; high

44. When workspace architecture is studied as an influence on communication behavior, this is part of:

b) proxemics.

33. In contrast to less cohesive groups, members of highly cohesive group members display all of the following EXCEPT:

b) tending to leave work early when possible.

19. Disruptive behaviors that can harm group process include all of the following EXCEPT:

b) trying to recognize others and give them attention.

52. When groupthink occurs in highly cohesive groups, poor decisions may result from the members' tendencies to do all of the following EXCEPT:

b) underemphasizing agreement.

30. Which of the following statements does the best job of reinforcing positive "ethics" norms?

c) "We try to make fair and just decisions, and we expect others to do the same."

13. Which of the following is NOT one of the problems that face new group members?

c) Lack of originality

20. _________-role conflict occurs when a person's values and needs come into conflict with role expectations.

c) Person

32. __________ refers to the tendency to reduce effort when working in groups.

c) Social loafing

40. Wheel communication network and chain communication network are other names for __________.

c) centralized communication networks

28. Positive norms within groups and teams can be established by doing all of the following EXCEPT:

c) encouraging principled dissenters to join the group.

12. To improve team processes, both team leaders and members must be prepared to deal with all of the following EXCEPT:

c) handling reward distribution issues.

2. Each of the following is a characteristic of high-performance teams EXCEPT:

c) high-performance teams have members who focus on individual effort and excellence.

35. From a manager's perspective, the worst-case scenario of a work team's performance norms and cohesiveness occurs with __________ performance norms and __________ team cohesiveness.

c) negative; high

15. In coping with the challenge of entering a team, __________ are individuals who act in a passive, reflective, and even single-minded manner while struggling with the fit between individual goals and group directions.

c) objective thinkers

58. A group decision-making approach developed by the Rand Corporation for use in situations where group members are unable to meet face to face is

c) the Delphi technique.

14. Edgar Schein identified three common behavior profiles that may hinder group operations when people try to cope with individual entry problems in self-serving ways. These three profiles are __________.

c) tough battler, friendly helper, and objective thinker

45. GE's launch of the "Tweet Squad" is an example of a:

c) virtual communication network.

55. Of the following, which is a symptom of teams displaying groupthink?

d) All of the above

11. Which of the following statements about improving team processes is NOT accurate?

d) Effective teams have no further need, after team-building, for leadership efforts to improve team processes.

7. Which of the following is the third step in the team building process?

d) Planning for team improvements

22. __________ occurs when too much is expected and the individual feels overwhelmed with work.

d) Role overload

9. In a(n) __________ to team building, the manager, team leader, or group members themselves take responsibility for regularly engaging in the team-building process.

d) continuous improvement approach

51. In regards to decision-making, the best teams:

d) do not limit themselves to just one decision-making method, using it over and over again regardless of circumstances.

49. To achieve group consensus, members should adhere to all of the following guidelines EXCEPT:

d) don't try to involve everyone in the decision process.

53. Groupthink can be avoided by doing all of the following EXCEPT:

d) having the leader express his/her preference for a particular course of action.

17. A team member contributes __________ leadership by encouraging the participation of others, trying to harmonize differences of opinion, praising the contributions of others, and agreeing to go along with a popular course of action.

d) maintenance

29. All of the following statements about group norms are correct EXCEPT:

d) norms should be identified by the management team only.

56. The guidelines for brainstorming include all of the following EXCEPT:

d) quality is important

21. All of the following statements regarding role ambiguity are true EXCEPT:

d) role ambiguity cannot be managed through awareness of role dynamics and their causes

38. Organizations and their managers can discourage the negative aspects and encourage the positive aspects of inter-team dynamics by doing all of the following EXCEPT:

d) using win-lose reward systems.

31. Which of the following statements does the best job of reinforcing positive "organizational and personal pride" norms?

e) "It is a tradition around here for people to stand up for the company when others criticize it unfairly."

54. Historical examples of groupthink according to Janis include all of the following EXCEPT:

e) Cuban Missile Crisis.

` 24. __________ occurs when different people send conflicting and mutually exclusive expectations.

e) Intersender role conflict

5. Which of the following accurately describes the sequence of steps in the team-building process?

e) Problems or opportunity in team effectiveness; data gathering and analysis; planning for team improvements; actions to improve team functioning; and evaluation of results

41. Tasks that are routine and easily subdivided lend themselves to:

e) centralized communication networks.

1. A high-performing team can be created by doing the all of the following EXCEPT:

e) ensuring that new information is kept to a minimum.

8. The __________ to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.

e) formal retreat approach

18. All of the following statements about maintenance activities are true EXCEPT:

e) maintenance activities include initiating discussion, sharing information, asking information of others, clarifying something that has been said and summarizing the status of a deliberation.

47. Decision by __________ is often done by providing a suggestion and then forcing quick agreement by challenging the group with such statements as "Does anyone object?...No? Well, let's go ahead then.

e) minority rule

43. The counteracting team pattern involves a __________ in which polarized subgroups disagree with one another's positions and maintain sometimes antagonistic relations.

e) restricted communication network

37. The positive aspects of inter-team competition include all of the following outcomes EXCEPT:

e) the members of each team may use their energies toward their mutual animosities.