Chapter 8: Communication Climate

Marge says to Homer, "I don't want to hear it, you cannot change my mind". These statements illustrate:​

Certainty

"I really know a lot more about this than you do, so you should listen to me." This comment is an example of communication that:

Claims superiority of the speaker

Ethnocentrism is one form of ________ communication.​

certainty

Research indicates that in general the LEAST effective and LEAST satisfying response to the tension generated by relational dialectics is to:​

honor one need and ignore the other

Which statement does NOT provide good advice for sustaining a confirming climate?​

ignore criticisms

Mari and her partner respond to the tension in their relationship by deciding to spend part of the weekend together and part of it engaged in separate activities in order to balance their needs for autonomy and connection. This response to relational dialectics is called:​

neutralization

The counterpoint to control is:​

problem orientation

When communicating with a person with a disability, all of the following are generally accepted guidelines EXCEPT:

provide assistance without asking

Which type of communication involves openness to other points of view?​

provisionalism

The most basic form of confirmation in interpersonal communication is:​

recognizing another person exist

Giving priority to one dialectal need and neglecting the other is known as:​

selection

The counterpoint to strategy is:​

spontaneity

Which type of communication is confirming because it feels open, honest, and unpremeditated?​

spontaneity

All of the following are forms of confirming communication EXCEPT:​

strategy

According to relationship counselors, the most central and continuous tension in the majority of close relationships arises from which of the following dialectical tensions?​

autonomy/connection

Tabitha wants some time alone because she feels a need to get in touch with herself as an individual. However, her partner wants them to spend as much time together as possible. The tension in this example illustrates the ________ relational dialectic.​

autonomy/connection

The counterpoint to evaluation is:​

description

The counterpoint to neutrality is:

empathy

The counterpoint to superiority is:​

equality

Young boys often achieve closeness by doing which of the following activities?​

going to ball games together