Chapter 8: Establishing a Constructive Climate Test

A challenge leaders face in providing structure for the team would be to ______. A) find out how each member can contribute to the overall mission. B) make sure members know their roles and responsibilities C) establish a sense of security and direction for the group. D) develop an agenda for a group meeting

A) find out how each member can contribute to the overall mission.

Norms are a result of how leaders and ______ treat each other. A) leaders B) climates C) followers D) students

C) followers

Why is a mission important when working toward a goal? A) It provides a clear picture of the group's responsibilities. B) It gives the group meaning. C) It outlines past approaches to the problem. ID) t allows each member to contribute to the group's goal.

A) It provides a clear picture of the group's responsibilities.

Which scenario best demonstrates how standards of excellence affect team performance? A) Marcus knows that although internal dates for his project can be rescheduled by a few days, the last date must be met. B) On an employee survey, Gabe reports that the best thing about his job is his coworkers. C) Claire decides not to question the proposed solution for a problem because she doesn't want to "rock the boat." D) Prior to a team meeting, Ivy distributes an agenda that describes what will be discussed at the meeting.

A) Marcus knows that although internal dates for his project can be rescheduled by a few days, the last date must be met.

Which statement about rewards in the workplace is true? A) Rewards can help employees to feel valued. B) Rewards should be given sparingly to increase their effectiveness. C) To be effective, rewards must have monetary value. D) To ensure group cohesion, rewards should be given to groups rather than to individuals.

A) Rewards can help employees to feel valued.

"Keep the quality up" is an example of a slogan that exhibits standards of excellence. A) True B) False

A) True

A leader should provide structure when establishing a constructive climate. A) True B) False

A) True

Group members are interdependent, so they share the workload of those who are underperforming. A) True B) False

A) True

Highly cohesive groups have consistent membership. A) True B) False

A) True

If a low-performing individual refuses to change upon feedback, the leader must ask the individual to leave the group. A) True B) False

A) True

In professional settings, bias has a disproportionate effect on women and people of color. A) True B) False

A) True

Requiring results is the critical first step to promoting standards of excellence within a group. A) True B) False

A) True

Schein (2010) defines an organization's culture as the beliefs, values, and traditions ever-present therein. A) True B) False

A) True

When a leader creates structure, she has explicitly identified goals for the team. A) True B) False

A) True

In 1885, ______ developed a friable pill that could be crushed under the thumb of a patient for expedient dosage. A) Upjohn B) Pfizer C) Spruce, Inc. D) Murphy

A) Upjohn

Akira has noticed that members of her team rarely speak in team meetings or make suggestions, even when she asks for them. They complete their assigned tasks but rarely go beyond that. This suggests that ______ is missing from Akira's team. A) cohesiveness B) groupthink C) structure D) standards of excellence

A) cohesiveness

A/an ______ is an environment that creates satisfaction among group members and allows them to achieve their personal best. A) constructive climate B) atmosphere C) building area D) transcontinental railroad

A) constructive climate

Over time, the members of an organization have developed ______ as a result of coping with the organization's challenges and coordinating resolutions that work for them. A) patterns B) trademarks C) misfires D) tasks

A) patterns

Jessica has been working at her company for one year. At her annual performance review, Jessica admits that she is unclear about how her efforts contribute to the company's goals. This indicates that what element of a constructive climate is missing from this company? A) providing structure B) promoting standards of excellence C) building cohesiveness D) clarifying norms

A) providing structure

______ is the cement that holds the group together where a sense of community is palpable. A) Rule B) Cohesiveness C) Synergy D) Norm

B) Cohesiveness

Challenging inadequate performance in a group is necessary and easy. A) True B) False

B) False

Cohesiveness has been associated with many negative outcomes in group dynamics. A) True B) False

B) False

Hindering group norms enables a leader to maximize performance within a team. A) True B) False

B) False

Norms emerge on their own. A) True B) False

B) False

One concern regarding the cohesiveness of a group is the lack of willingness to share ideas and express opinions. A) True B) False

B) False

When giving constructive feedback and addressing behaviors it is best to focus on personal traits, be vague and allow the team member to draw conclusions on their performance to ensure accountability. A) True B) False

B) False

______ is when a group is unified to the extent that members prefer unanimity over conflicting ideas or different perspectives. A) Production B) Groupthink C) Welcoming climate D) Norming

B) Groupthink

______ helps team members understand their roles and where they fit in. A) Leadership B) Structure C) People D) Personification

B) Structure

Isaiah adds two new members to his team. The more senior team members provide a lot of support to the new hires and regularly enforce the team norms. At their 30-day check-ins, the new team members report high levels of satisfaction. Additionally, Isaiah notices that they are participating in a number of optional work events. What does this suggest about Isaiah's team? A) They are driven by extrinsic rewards. B) They are highly cohesive. C) They are lacking in structure. D) They are unlikely to engage in groupthink.

B) They are highly cohesive.

______ is direct communication that enables a leader to resolve performance issues. A) A strength B) A weakness C) Constructive feedback D) Constructive climate

C) Constructive feedback

Which action, taken by a leader, would promote a constructive climate? A) decentralizing power B) limiting feedback to employees C) building cohesiveness D) promoting individuality over processes

C) building cohesiveness

Susan is a member of a jury deliberating on an important case. She disagrees with the other 11 jurors on the verdict but has been pressured into making the case unanimous. Susan is a victim of ______. A) establishing group norms B) group structure C) groupthink D) group cohesiveness

C) groupthink

Which action, taken by a leader, is most likely to build team cohesiveness? A) reward group members for achieving results B) incorporate the value of unanimity C) have group members share in leadership responsibility D) consistently review the results of each team member

C) have group members share in leadership responsibility

Which of the following is a focus of constructive climates? A) driving innovation and growth B) engaging in shared decision making with employees C) helping employee's achieve their personal bests D) providing hands-off management

C) helping employee's achieve their personal bests

With regard to promoting standards of excellence, LaFasto and Larson (2001) identified three Rs that help improve performance: require results, review results, and ______. A) reestablish connections B) redefine targets frequently C) reward results D) regulate processes

C) reward results

A ______ is a rule that establishes group behavior. A) rule B) synergy C) dynamic D) norm

D) norm

Match the manager's response with constructive and paternalistic feedback. Manager A tells things like they are without much thought as to how his employees might receive his message Manager B thinks carefully about the feedback she is about to deliver, ensuring that she does so calmly and without emotion

Manager A - Paternalistic Feedback Manager B - Constructive Feedback