Chapter 8 MGMT
Specific Plan
have clearly defined objectives. There is no ambiguity, no problem with misunderstandings.
Directional Plan
identify general guidelines. They provide focus but do not lock management into specific objectives or specific courses of action.
Commitment Concept
states that the more that current plans affect future commitments, the longer the time frame for which management should plan.
Management by Objectives (MBO)
system in which specific performance objectives are jointly determined by subordinates and their superiors, progress toward objectives is periodically reviewed, and rewards are allocated on the basis of this progress
A Mission Statement
A mission is a broad statement of an organization's purpose that provides an overall guide to what organizational members think is important
Kaneva gets a group of employees into a room and then says, "Hey here's what we're trying to do. What are your thoughts about this and how can we accomplish that?" and then the group spends a lot of time force ranking the ideas. This is an example of the ________ step in goal-setting.
Determine the goals individually or with input from others
Which of the following is the last objective linking the hierarchy of the MBO process?
Collaborative establishment of specific objectives with all department members
There are three important things to remember when setting goals. Which of the following is not one of them?
Easy
Which of the following is true of employee goals?
Employees' skill sets and available resources should be considered when setting goals.
Which of the following statements is true concerning planning?
In today's highly competitive environment, where disruptions are attacking most industries, plans should be more flexible dash hence, less specific and covering a shorter term.
Why is it important to make goals measurable?
It allows you to determine if you're making good progress.
Which of the following is important to remember when setting goals?
Make them attainable
HomestarRunner.com's Vice President Matt Chapman relayed that HomestarRunner.com initially started "making cool stuff that we love doing." HomestarRunner.com would likely not use the ________ goal-setting technique.
Management by Objectices (MBO)
Standing plans
Ongoing plans that provide guidance for activities performed repeatedly. these plans include policies, rules, and procedures
The managerial function that involves defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities is ________.
Planning
Planning
Planning encompasses defining the organization's objectives or goals, establishing an overall strategy for achieving these goals, and developing a comprehensive hierarchy of plans to integrate and coordinate activities.
Strategic Plans
Plans that apply to the entire organization, that establish the organization's overall objectives, and that seek to position the organization in terms of its environment are called strategic plans.
Operational Plans
Plans that specify the details of how the overall objectives are to be achieved are called operational plans.
Almost all managers participate in some form of planning in order to provide direction to employees, minimize waste and redundancy, and ________.
Reduce uncertainty - planning forces managers to look ahead, anticipate change, consider the impact of change, and develop appropriate responses. Although planning won't eliminate uncertainty, managers plan so they can respond effectively.
Which of the following is the best description of environmental scanning?
Screening information to detect emerging trends
An HR procedure providing guidance to hiring managers who repeatedly interview job candidates would be an example of a ________ plan.
Standing plan
According to Operations Partner Adrian Cavlan, Sound in Motion developed an initial plan and then meet annually to see where the company is in the plan, what was and was not accomplished, and what needs to change to adjust to market trends. This plan is an example of a(n) ________ plan.
Strategic
The planning effort by top management in large companies is more _____.
Strategic - as managers rise in the hierarchy, their planning role becomes more strategy oriented. The planning by top executives of large organizations is essentially strategic.
According to President Carol Collard, CaringWorks Inc. primarily follows a mission statement "to improve the quality of life of low-income individuals and families by helping them to achieve personal and economic self-sufficiency." The goals then flow down through the organization and become subgoals for each organizational area. The _______________ goal-setting method is being followed.
Traditional
Single-use plan
a one-time plan specifically designed to meet the needs of a unique situation.
Judi monitors her competitors' blogs, posts, and websites and the Twitter messages of their CEOs, and she records dates and notes on a spreadsheet, looking for patterns. Judi is performing ________.
competitive intelligence
Plans with time frames beyond five years are ________-term plans; plans with time frames of one year or less are ________-term plans.
long;short
Traditional objective setting
objectives are set at the top and then broken down into subgoals for each level of an organization. It is a one-way process.
Stated objectives
official statements of what an organization says—and what it wants various publics to believe—are its objectives.
Chef Jim Humberd stated that success is achieved by planning ahead, anticipating, being ready, and taking time to be ready. Humberd is playing the role of a(n) ________ at Triple Rock Brewery.
planner
The phrase "actions define priorities" speaks to an organization's ________.
real objectives - Real objectives are those that an organization actually pursues, as defined by the actions of its members.