Chapter 8 MGMT 391

Two types of benefits that organizations offer, but are not required to by law, are health benefits and ______.

401k

Job analysis

A tool for determining what is done on a given job and what should be done on that job.

The National Labor Relations Act has resulted in which of the following?

Acknowledging five unfair employer labor practices Declaring labor unions legal Creating the National Labor Relations Board Hearings on complaints of unfair labor practices

Needs assessment

An analysis identifying the jobs, people, and departments for which training is necessary.

Which of the following are external factors that influence the wage mix?

Area wage rates Use of collective bargaining Legal requirements Cost of living

Which of the following are helpful guidelines for administering performance appraisals?

Base the performance standards on job analysis. Evaluate the employee on performance-related behaviors. Document the appraisal process. Develop a formal appeal process.

Which of the following are important advantages of the management by objectives approach?

Employees tend to be more committed because of participation. It avoids biases and measurement difficulties. It supports empowerment of employees.

Which of the following are internal factors that influence the wage mix?

Employer's ability to pay Organization's pay policy Worth of each job Employee's relative worth

Which of the following laws influence benefit practices?

Employment Retirement Income Security Act Pregnancy Discrimination Act

Development

Helping managers and professional employees learn the broad skills needed for their present and future jobs.

Which of the following are common benefits offered by many employers that are not required by law for small companies?

Hospital insurance Pension plans Medical insurance

Which of the following factors play a significant role in determining whether a worker will vote for or against a union?

Image of the union Belief that the union has power Economic factors Job dissatisfaction

If warranted, who conducts the union election by secret ballot?

NLRB representative

What are the three HR planning stages?

Planning, programming, evaluating.

360-degree appraisal

Process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance

diversity training

Programs that focus on identifying and reducing hidden biases against people with differences and developing the skills needed to manage a diversified workforce.

Reliability

The consistency of test scores over time and across alternative measurements.

Employment-at-will

The legal concept that an employee may be terminated for any reason.

orientation training

Training designed to introduce new employees to the company and familiarize them with policies, procedures, culture, and the like.

Types of appraisals

Trait, results, behavior

A collective bargaining agreement might include which of the following?

Wage component Security clause Grievance procedure Individual rights

Adverse impact

When a seemingly neutral employment practice has a disproportionately negative effect on a protected group.

Which of the following are reasons today's employees are less interested in joining unions?

Workers are less likely to stay with one company all their lives The benefits of unionization are less clear to many workers Global competition has made managers less willing to give in to union demands

In the United States, management and unions engage in the negotiation of an agreement for which of the following?

Working conditions Benefits Working hours Wages

Once an agreement is signed, management and the union sometimes disagree over interpretation of the agreement. Usually they settle their disputes through ______.

arbitration

The two types of structured interviews are ______.

behavioral description and situational

Another name for a flexible benefit program is a(n) ______.

cafeteria plan

The most effective tool for management development is ______.

coaching

A(n) ______ typically specifies individual rights in terms of the use of seniority to determine pay increases, job bidding, and the order of seniority.

collective bargaining agreement

Assessment center exercises tap a number of critical managerial dimensions, including which of the following?

communication, decision-making skills, and leadership

The ______ doctrine implies that women who perform different jobs of equal worth as those performed by men in the same company should be paid the same wage.

comparable worth

The type of validity that concerns the degree to which selection tests measure a representative sample of the skills and abilities required for the job is ______ validity.

content

Strategic human resources management is...

creates value, is rare, is. difficult, is organized.

Which validity is usually established through studies comparing test performance and job performance?

criterion-related

Demand forecasts

determining how many and what type of people are needed

four phases of training programs in order from first to last

develop needs assessment, design training programs, decide methods and location, and evaluate effectiveness of training

______ involves teaching managers and professional employees broader skills needed for their present and future jobs.

development

The 1938 Fair Labor Standards Act created which two employee categories?

exempt and nonexempt

Federal law requires companies to apply the comparable worth concept when determining employee compensation.

false

Mediation and collective bargaining are the two processes workers use to organize and negotiate with management.

false

Reward systems can serve the strategic purposes of planning, selecting, and recruiting people.

false

Under a ______ plan, companies offer to split any savings earned with the employees.

gainsharing

Which incentive plan rewards employees for increasing productivity or saving money in areas under their direct control?

gainsharing plan

supply of labor

how many and what types of employees the organization actually will have

What is the most common type of incentive system that consists of an objective standard against which a work performance is compared?

individual incentive plans

______ refers to the different pay rates for jobs of similar worth within the same family.

individual pay decisions

Performance appraisals serve some basic purposes. They provide ______.

information for salary, promotion, and dismissal decisions documentation to justify decisions in court documentation to be used to identify and plan training

Needs assessment is used to identify training requirements for which of the following?

jobs, people, departments

Pay ______ refers to whether the organization is a high-, average-, or low-paying company.

level

What is required in order for the union to win the election?

majority vote

Labor relations is a system of relations between workers and ______.

management

Programs designed to improve managers' ability to delegate, motivate subordinates, and communicate effectively are known as ______.

management development

For the past two decades, benefits costs have risen faster than wages and salaries due to increases in ______.

medical care costs

Which type of system rewards employees on the basis of a rating they receive from their bosses?

merit

Which type of system is generally used when objective performance measures are not available, but the company still wants to base pay on performance?

merit pay systems

Three types of decisions are crucial for designing an effective pay plan: ______, pay structure, and individual pay.

pay level

Which incentive plan is based on a formula for allocating an annual amount to each employee if the company exceeds a specified profit target?

profit-sharing plans

______ do not reward individual performance; however, they motivate employees by providing all employees a stake in the company's success.

profit-sharing plans

Commonly used personality tests measure traits such as ______.

sociability, extraversion, and conscientiousness

Which mandatory benefit is provided upon retirement from payments made by employers, employees, and self-employed workers?

social security

Pay ______ refers to the choice of how to price different jobs within the organization.

structure

steps in order for giving a performance appraisal to an employee who is performing below acceptable standards

summarize, describe, determine, discuss, agree

Human resources management (HRM)

system of organizational activities to attract, develop, and motivate an effective and qualified workforce. Also known as talent, human capital, or personnel management.

team training

training that provides employees with the skills and perspectives they need to collaborate with others

A performance appraisal focuses on which of the following basic categories?

traits, behaviors, and results

The processes involved when workers organize and negotiate with management include which of the following?

unionizing, collective barganing

Which act ushered in an era of rapid unionization by declaring labor organizations legal?

wagner act

Assessment center

×A managerial performance test in which candidates participate in a variety of exercises and situations.

selection

×Choosing from among qualified applicants to hire into an organization

structured interview

×Selection technique that involves asking all applicants the same questions and comparing their responses to a standardized set of answers.

Validity

×The degree to which a selection test predicts or correlates with job performance Criterion, content

recruitment

×The development of a pool of applicants for jobs in an organization ×Internal, external

Outplacement

×The process of helping people who have been dismissed from the company regain employment elsewhere.