Chapter 8 MGMT 412 Training and Development

In a traditional learning environment, _____. A. learning used to be a very dynamic process B. communication on course content was primarily two-way C. learning occurred primarily through exchanges with other learners D. experts and resource materials were separate from the learning environment

D

Online training is best provided: A. during the trainees' personal time. B. during breaks in the trainees' normal workday. C. at the employee's desktop without time away from the job. D. by using one- to two-hour training modules rather than a full-day training session.

D

The use of simulations has been limited by their _____. A. inability to incorporate situations or problems that a trainee might encounter B. inability to be used on a desktop computer C. need for employees to travel to a central training location D. high development costs

D

_____ refers to the learner's involvement with the training material and assessing their progress toward learning. A. Repurposing B. Rapid prototyping C. Metacognition D. Self-regulation

D

E-learning should be designed to minimize content or work that is related to the learning objectives

FALSE

Interactive video is ineffective for trainees to learn technical or interpersonal skills.

FALSE

Online learning that merely repurposes an ineffective training program will result in effective training.

FALSE

Teleconferencing refers to asynchronous exchange of audio and video between two or more individuals

FALSE

There are no generational differences in using and realizing the potential benefits of social media tools.

FALSE

Training programs should allow trainees to control the amount of feedback they receive

FALSE

Virtual worlds are ineffective for teaching interpersonal skills such as time management and leadership.

FALSE

Which of the following is a disadvantage of distance learning? A. Distance learning fails to save travel costs for the company. B. Weather conditions and satellite glitches create obstacles for distance learning. C. It is difficult to bring content experts into a classroom as needed in distance learning. D. Distance learning features one-way communication between people.

B

Which of the following technology-based training methods provides the least scope for learner-instructor interaction? A. Virtual reality. B. Mobile learning. C. Social Media learning. D. Web-based learning.

B

YouTube is a typical example for _____. A. shared workspaces B. shared media C. microblog D. online chat room

B

_____ allow companies to track the number of employees who have completed courses that are required to meet state, federal, or professional regulations (compliance training). A. Expert systems B. Learning management systems C. Intelligent tutoring systems D. Supply chain systems

B

_____ is a computer-based technology that provides trainees with a three-dimensional learning experience. A. Podcasting B. Virtual reality C. Webcasting D. Shared media

B

In comparison to classroom delivery, blended learning has increased: A. involvement of the instructors. B. face-to-face interactions. C. self-directedness among employees. D. learner's dependency on the instructor.

C

In the context of maximizing the benefits of learner control, trainees should: A. be allowed to practice on selected topics of their choice and not every topic covered. B. be allowed to skip practice even in topics that they are incompetent in. C. be allowed to control the sequence in which they receive instruction. D. be allowed to control the amount of feedback they receive.

C

The use of social media as a learning tool will be ineffective in a company that: A. has a significant number of employees from the millennial generation. B. requires substantial teamwork. C. supports centralized decision making. D. has geographically dispersed employees.

C

To create a positive online learning experience, _____. A. content that is unrelated to the learning objectives should also be included in e-learning B. the use of multiple types of media to deliver e-learning should be avoided C. trainees should be allowed to skip over material that they are competent in D. learning modules should be kept long and delivered continuously

C

Which of the following is a disadvantage of training through virtual worlds? A. It is ineffective for employees who are not in the same location or country to have access to training. B. It has no scope for teamwork exercises and group problem solving. C. It is inappropriate for learners totally new to the work world, as it may confuse and overwhelm them. D. It fails to provide a place to meet with trainers, managers, or other employees who can serve as teachers.

C

Which of the following statements is true of technology's influence on training and learning? A. New technologies have increased the administrative costs associated with delivering training to employees. B. New training technologies will totally replace face-to-face instruction. C. New technologies give employees access to and control of their own learning through relationships and collaborations with others. D. New technologies add to the paperwork and time needed for administrative activities.

C

_____ typically provides opportunities for learners to practice, ask questions, and interact with other learners and peers both face-to-face and online. A. Traditional classroom training B. Technology-based learning C. Blended learning D. Adventure learning

C

In _____ type of simulation, trainees are presented with a situation and asked to make a decision that enables them to progress through the simulation. A. game-based B. branching story C. virtual lab D. interactive spreadsheet

B

Which of the following technology-based training methods has a relatively low development cost? A. Virtual reality. B. Mobile learning. C. Intelligent tutoring system. D. Web-based learning.

B

Which of the following is an advantage of simulations? A. Simulations provide learning situations with a high degree of human contact. B. Trainees do not have to acquire any prior knowledge while playing a game. C. Simulations can safely put employees in situations that would be dangerous in the real world. D. Compared to the other training methods, the development cost of simulations is lower.

C

A major reason that companies adopt a learning management system (LMS) is to decentralize management of learning activities

FALSE

Distance learning features a one-way communication for training

FALSE

In virtual lab type of simulation, trainees: A. interact with a computer representation of the job for which they are being trained. B. are given a set of business rules (usually finance-based). C. enter their decisions into a spreadsheet that shows how the decisions affect the business. D. are presented with a situation or a case and asked to make a choice or decision.

A

Which of the following is a disadvantage of online learning? A. Online learning lacks communication richness. B. Online learning is ineffective for training that emphasizes on cognitive outcomes. C. Online learning fails to link learners to other content, experts, and peers. D. Updating online learning is extremely difficult.

A

Which of the following statements is true of learning management systems (LMS)? A. An LMS helps companies understand the strengths and weaknesses of their employees, including where talent gaps exist. B. If a company wants to develop an LMS, it needs to have an online learning environment that is under the control of the instructors. C. The major reason that companies adopt an LMS is to decentralize management of learning activities. D. An LMS increases a company's costs related to training and time required for program completion.

A

_____ allow synchronous communication in training. A. Live online courses B. Self-paced courses on CD-ROM C. Virtual libraries D. E-mails

A

_____ are used as a support tool that employees refer to when they have problems or decisions that they feel exceed their current knowledge and skills. A. Expert systems B. Virtual worlds C. Branching stories D. Virtual labs

A

_____ refers to directly translating an instructor-led, face-to-face training program to an online format. A. Repurposing B. Rapid prototyping C. Self-directedness D. Webcasting

A

According to the intelligent tutoring system (ITS), the trainee model: A. provides information about how to perform a task. B. interprets trainees' actions and reports the results or provides coaching. C. determines difficulty and order in which problems are presented to trainee. D. provides information about students' knowledge.

D

Although development costs for technology-based training programs are high, costs for administering these programs are low.

TRUE

In distance learning, trainees do not have control over the content and speed of learning

TRUE

In web-based training, an instructor can provide detailed feedback

TRUE

New training technologies are unlikely to totally replace face-to-face instruction.

TRUE

No single training method is inherently superior to other methods

TRUE

Online learning courses should be designed for the available bandwidth on the company's system

TRUE

Online learning is insufficient for teaching complex analytical, conceptual, and interpersonal skills.

TRUE

The intelligent tutoring system (ITS) has information about the content domain, as well as expectations about the trainee's level of knowledge

TRUE

Traditionally, trainees played a passive role in learning.

TRUE

Training support technologies assist in transfer of training by providing employees with information not covered in training.

TRUE

Virtual reality allows simulations to become even more realistic

TRUE