Chapter 8

In which of the following situations, can punctuated equilibrium occur?

-An inciting event -Innovation

In order to make meaningful contributions to groups or teams, what should you do?

-Apply your knowledge to combat social loafing -Develop your teamwork competencies -Learn which individual functions of groups are most important to you

Which of the following statements about informal groups are true?

-Informal groups are formed by members who share a common interest. -Informal groups are based on friendship.

Which of the following statements is true about team adaptive capacity?

-It is a critical element of effective, high-performing teams. -It is the ability to make needed changes in response to demands put on the team.

What are practical ways to build trust in interpersonal relationships within an organization?

-Keep team members informed by providing information on policies and giving accurate feedback. -Be realistic about commitments and deliver quality work on time. -Demonstrate good business sense, technical ability, and professionalism.

Which of the following are included in common teamwork competencies?

-Keeping the team on track -Contributing to the team's work -Interacting with team members constructively

What are practical ways to be an effective member of groups and teams?

-Learn which of the group functions are important to you. -Communicate, be predictable, and treat others with respect to boost your trustworthiness. -Develop teamwork competencies to increase your value to the organization.

In contrast to a group, what are characteristics of a team?

-Members are accountable for their collective performance. -Members depend on each other.

Which of the following are types of task interdependence?

-Pooled -Sequential -Reciprocal

Of the following statements, which accurately describe social loafers?

-Social loafers can distract or disrupt the work of other team members. -Social loafers expect the same rewards as other members of the team. -Social loafers produce low-quality work.

Which of the following statements are true about a formal group?

-The group is assigned to accomplish specific goals. -The group is assigned by the organization or managers.

Which of the following statements are true about project teams?

-Their members most often divide their time between the team and their primary jobs. -They are assembled to tackle a particular problem, task, or project. -Their members may be from the same department of an organization.

Which of the following statements are true about work teams?

-They have a common purpose. -They are usually permanent. -They have a well-defined purpose.

Which of the following are characteristics of high-performing teams?

-They have trust and communication. -They have clear goals and responsibilities. -They have an appropriate mix of knowledge, skills, and abilities.

In order to make groups and teams successful, what should managers do?

-They should use team charters to accomplish goals. -They should identify task and maintenance roles. -They should build and maintain trust with and among members.

What should managers do to help them build and lead more effective teams?

-They should use the group development process to reduce frustrations when working in teams. -They should evaluate employees using the three Cs of team players (commitment, collaboration, and competency). -They should identify important task and maintenance roles.

Which of the following statements are true about the characteristics of virtual teams?

-Virtual teams may utilize talent more efficiently than in traditional office settings. -Virtual team members are connected using various technologies. -Virtual team members work across time, space, and organizational boundaries.

Group influence brings individuals into the social fabric of an organization by:

-communicating norms -communicating role expectations

Developing a team charter early in the development process will help the team succeed because it describes:

-how the team will operate -how the team will share information -the decision making process

Which of the following are aspects of trust?

-letting your guard down with another person -believing that another person will keep the impact of his or her actions on you in mind

A norm is a(n) ______ shared by two or more people that guides behavior.

-opinion -feeling -attitude

Select all that apply Among the stages of group development in Tuckman's model are:

-performing -forming -norming

The benefits of using virtual teams includes:

-reduced travel expenses -flexibility that is attractive to employees -reduced real estate costs

Team performance strategies include:

-the tasks and responsibilities of the members -plans that outline exactly what the team is to do -setting goals for the team

Which of the following are key elements to punctuated equilibrium?

-time -change

Rank Tuckman's five stages of group development. The first stage should be the top item on your list.

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

Drag and drop the behaviors against the corresponding team competencies.

Contributes to the team's work- Completes work accurately and on time Keeps team on track- Helps plan and organize work Expects quality work- Expects the team to succeed and cares about producing quality work Interacts constructively with team members- Listens to teammates and accepts feedback Possesses relevant skills, knowledge, and abilities- Is able to make meaningful contributions to the team

True or false: Because of collaboration, teams are generally less effective than the individuals who make up the team.

False

True or false: Trust involves being vulnerable.

True

What is a team called that is composed of specialists from several different areas such as finance, marketing, production and design?

a cross-functional team

What type of team is assembled to tackle a particular project, problem, or task?

a project team

What type of team has a well-defined purpose, is more or less permanent, and requires the complete commitment of its members?

a work team

The "we feeling" that binds group members together is group

cohesion

The degree to which members feel part of the collective group is called group

cohesiveness.

Match each behavior with the form of trust it builds.

contractual trust- People do what they say they will do and make their expectations clear. communication trust- people share their information and tell the truth competence trust-people meet their responsibilities and acknowledge others' skills and experience

When specialists from different areas are put on the same team, it is a _____-______ team

cross-functional

Early in the group development process, a team can improve its chances for success if it:

develops a team charter

Which of the following is a goal of collaboration?

ensuring a collective outcome is completed

According to the Reina Model for rebuilding trust, it is important to discuss feelings and emotions constructively before reframing the ______ and taking ______ for what happened.

experience responsibility

Workers who meet regularly to discuss ways to improve product quality are in a(n) _____ group.

formal

During the _____ stage of group development, members are likely to be uncertain about the group's leaders and goals.

forming

During which stage of group development are people anxious about their roles, the people in charge, and the group's goals?

forming

Collections of individuals with low dependency on one another are known as ______, whereas _____ are collectively responsible for their performance.

groups; teams

Clear goals and responsibilities with an appropriate mix of knowledge, skills, and abilities are specifically associated with ______ teams.

high-performing

Which of the following is an example of a formal group?

hiring committee

Punctuated equilibrium is concerned with:

how a group functions in the face of change

A card club that meets monthly to play and have dinner is an example of a(n)

informal group

An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a(n)

norm

The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the ______ stage.

norming

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ______ stage.

norming

A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to:

ostracize those who do not conform

Plans that outline exactly what the team is to do such as goal setting and defining member roles are team _____ strategies.

performance

A set of expected behaviors for a particular position in a group is called a(n)

role

A set of shared expected behaviors for members of a group as a whole is called a group

role

The tendency for individual effort to decline as group size increases is known as

social loafing

During which of the stages of Tuckman's group development process are people likely to test the leader's policies, form subgroups, and determine how they fit in the group's power structure?

storming

Individuals may test or rebel against the leader's policies in Tuckman's ______ stage of group development.

storming

The extent to which team members are dependent on each other to accomplish their work is called

task interdependence.

The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is:

team adaptive capacity

The Reina Model is used to restore ______ when it has been compromised

trust

A team that works together over time and distance using electronic media to combine effort and achieve goals is a(n)

virtual

Teams that are able to leverage knowledge from anywhere in the world at much lower costs are _____ teams

virtual

Reduced commuting and real estate costs are among the benefits of:

virtual teams