Chapter 8 Review - Intro to Interpersonal Comm

Which statement is TRUE about hearing versus listening?

Hearing is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain

We often choose—understandably and sometimes wisely—to listen mindlessly rather than mindfully due to which barrier to listening?

Information overload

Having a supervisor who is an active, empathic listener is correlated with which of the following?

Less stress and higher satisfaction at both work and home

What do managers rank as the ability they seek most in new hires?

Listening

Schemas and stereotypes are associated with which type of listening?

Mindless

Much of the advice people offer on listening is __________.

Overly simplistic

After listening carefully to your sister's account of how she was let go at work, you ask her how she feels. You are what kind of listener?

Relational

Your spouse is not interested in hearing how you feel when your boss belittles you at work. Instead, he suggests ways you can avoid such criticism. He is what kind of listener?

Task-oriented

Which type of listening can be impractical when a deadline is fast approaching?

Analytical

Interpersonal listening is defined as the process of __________ and responding to others' messages.

receiving