Chapter 9 - Exam Prep Questions

Which of the following constitutes an emergency appointment? - An 18-year-old college student leaving for school tomorrow needs a physical - A 58-year-old woman complaining of heavy vaginal bleeding - A 10-year-old child with a 104 degree fever - A 34-year-old woman with sprained ankle - A 6-year-old with a 96 degree fever

A 10-year-old child with a 104 degree fever

What is a grid that shows available appointment times and periods of nonavailability for each provider?

A Matrix

Which condition is not an example of an acute condition? - Pain with urination - Earache - Abdominal pain - Laceration - Eye infection

Abdominal pain

Before calling the surgery scheduler for an inpatient surgery, the medical assistant should gather all of the following except: - Patient's medical insurance information - Physician diagnosis - Dietary preferences - Known patient allergies - Procedure to be performed

Dietary preferences

Which of the following types of office procedures generally requires the longest amount of time to be scheduled? - Pelvic examination with PAP test - New Patient office visit with complete physical - Dressing change - Allergy testing - Prenatal checkup

New Patient office visit with complete physical

What is the method of appointment scheduling where no appointments are made and the first patient to sign in is the first patient seen?

Open Hours

Appointment reminder cards should show all the following except: - Date of next appointment - Time of next appointment - Patient's name - Patient's insurance information - Name of physician patient is seeing

Patient's insurance information

If a patient is a no-show for an appointment, the receptionist should do all of the following except: - Record the no-show on the schedule - Record the no-show in the patient's chart - Refer the patient to a specialist - Show the chart to the physician - If applicable, apply no-show fee to patient's balance

Refer the patient to a specialist

Travis has an appointment at 10:00 AM, and his roommate has an appointment the same day with the same physician at 10:20 AM. What type of appointment scheduling system is Travis's physician using?

Specified time scheduling

What is the method of appointment scheduling where patients are told to come in at the beginning of the hour in which they will be seen?

Wave Scheduling