chapter 9 helpdesk
What should users do if they get a popup threatening them that their system is at risk and that they need to buy a particular product to ensure its protection?
Close the popup and make sure your operating system and anti-virus software are up to date. Scan your entire system for viruses.
What is a virus?
computer virus is a computer program that attaches itself to another computer program and attempts to spread itself to other computers when files are exchanged.
If a Microsoft Excel file is all garbled, could it have a virus?
It could be a virus, but it could also be another problem, such as a corrupt file
Is it safe to click on links that come in email from companies you know?
No, it is not safe. It is a better practice to go to the website yourself and login there.
Is a virus the only way cyber criminals can steal a person's identity?
No, you need to protect yourself in many situations, such as when you use public Wi-Fi, when you respond to email and you should also have a strong anti-virus program installed and updated.
