Chapter 9 Knowledge Checks

Match definitions/description with the correct term.

A fixed belief held by an individual that classifies a group of people with a similar characteristic as alike -stereotypes A largely fixed attitude, belief, or emotion held by an individual about another individual or group that is based on faulty or unsubstantiated data -prejudice An advantage held by a person or group that is based on age, race, ethnicity, gender, class, or some other cultural dimension, which gives those who have it power over those who do not -privilege The tendency for individuals to put their own group (ethnic, racial, or cultural) at the center of their observations of others and the world -ethnocentrism

SELECT ALL THAT APPLY. How can the social identities of diverse group members be validated?

Group members can celebrate their identities and unique perspectives. Group members can discuss which ways the group members' backgrounds and skill sets can be beneficial. Group members are able to discuss their social identities openly.

The degree to which people feel safe, trusted, accepted, respected, supported, valued, fulfilled, engaged, and authentic in their work environments, as individuals and as a group member describes which of the following?

Individual inclusion

Match the descriptions with the correct quadrant of the Inclusion Framework.

Individuals feel unique and respected, but also left out and not a part of the in-group -Differentiation quadrant Individuals feel they are insiders and in the organizational in-group, but their unique characteristics are not really valued by the organization -Assimilation quadrant Individuals in a group or organization who feel left out and excluded; they do not feel a part of things, and they do not feel valued -Exclusion quadrant Individuals feel they belong and are valued for their unique beliefs, attitudes, values, and background -Inclusion quadrant

Schutz's research found that in interpersonal relationships, inclusion, control, and affection are basic human ______.

Needs

Diversity and inclusion are closely related general terms that represent complex ______.

Processes

Match the following definition of diversity with the correct researcher(s).

The representation of multiple groups of individuals with different identities and cultures within a group or organization -Ferdman The collective amount of differences among members within a social unit -Harrison & Sin The policies and practices that are designed to include people who are different in some way from the traditional group members -Herring & Henderson The amount of difference among members of a group or organization -Northouse

According to a study by Deloitte and the Billie Jean King Leadership Initiative, Millennials, Boomers, and Gen-Xers define diversity differently.

True

Brewer stated that individuals want to assimilate and be included but also need to differentiate themselves from the group.

True

Loden identifies age, ethnicity, gender, mental/physical abilities, race, and sexual orientation as the core dimensions of diversity.

True

Match the following definition/description with the correct term.

a gradual blending of diverse cultures but requires the minority culture to give up their own values and traditions and adopt the dominant culture -assimilation people of all races, classes, religions, and backgrounds coexisting in society without giving up their identities, customs, or traditions -pluralism diversity in society -multiculturalism a metaphor for a blending of many into one or a heterogeneous society becoming homogeneous -melting pot

To avoid the creation of ______, group members must recognize that each individual member has different values, perspectives, behaviors, ideas of what is important, ideas of how groups function, and a value of different styles of communication.

barriers

A company that hires several Chinese-speaking representatives due to their increase in Chinese-speaking customers but fails to ask the reps for their input on organizational issues is an example of which quadrant?

differentiation quadrant

"The Golden Rule" illustrates which of the six key components of the inclusion experience?

feeling respected and valued

Ferdman suggests that inclusion be treated as a multilevel process centered on people's experiences of ______.

inclusion

Which quadrant of the Inclusion Framework illustrates the ideal way to deal with diversity in an organization or group?

inclusion quadrant

Social identities are the parts of one's self-concept that stem from group ______?

memberships

SELECT ALL THAT APPLY. According to the six key components of the inclusion experience, leaders should make followers feel which of the following?

respected and valued authentic safe

The Inclusion Framework illustrates how one's level of group belongingness interacts with one's individual ______.

uniqueness