Chapter 9 quiz

The receptionist should confirm a patient's appointment over the phone by asking the patient to repeat the ________ of the appointment. location time date All of these

All of these

Modified wave scheduling helps avoid the possibility that any patient would have to wait 45 minutes to be seen by the physician. True False

True

Any patient who has seen the physician within the past three years is considered a(n) ________ patient. cyclical preferred recurring established

established

A(n) ________ facilitates the coordination of appropriate time segments for staff, patients, and the practice's available equipment. organization system scheduling system coordination system timing system obtain preauthorization from the patient's insurance company

obtain preauthorization from the patient's insurance company

To protect the patient's identity and verify that the caller is the patient, some offices require a ________ to ensure security. video call using a webcam personal identification number voice recognition system call back from the patient

personal identification number

A(n) ________ facilitates the coordination of appropriate time segments for staff, patients, and the practice's available equipment. organization system scheduling system coordination system

scheduling system

________ or failed appointments occur when patients do NOT show up to keep appointments. Misses No-gos Skips No-shows

Skips