Chapters 12-13

Organizational benefits gained by valuing and managing diversity include increase in workforce creativity and better services provided to diverse populations.

*True*

Organizations can manage diversity effectively by developing mentoring and partnering programs that cross traditional social and cultural boundaries.

*True*

Physical decline can be the result of an unsatisfied social need.

*True*

Women in high leadership positions typically have a passion for success, a superior track record, outstanding people skills, and ________.

A. *All of these* B. Career Courage C. Mental toughness D. Help from above, such as a mentor

In the context of human needs and motivation, psychological needs and social values are the same.

*False*

Low points on the motivation graph indicate that certain needs have not been satisfied and require more emphasis.

*False*

Participation of women in the U.S. workplace is expected to ________.

*Increase*/ Decrease

Essential skills for a leader who has developed emotional intelligence include understanding people, the effective use of words, and the ability to manage conflict.

*True*

Individuals can overcome cultural differences by examining times when they felt like they were in the minority.

*True*

In rhetoric, ethos refers to argument by character, logos refers to argument by logic, and pathos refers to argument by emotion.

*True*

In the context of Maslow's hierarchy of human needs, survival needs and safety needs are considered basic needs.

*True*

In the context of diversity practices in U.S.-based private and public organizations as reported by Ann Morrison, which of the following is one of the most important practices?

A. *Forming internal advocacy groups* B. Emphasizing ethnicity based employment opportunities C. Excluding diversity in performance evaluations D. Excluding diversity in management succession

The ________ motivational level is closely related to the nature of the work and depends on aspects of the job itself for satisfaction.

A. *Fourth* B. Third C. First D. Second

According to Abraham Maslow, at the ________ level of motivation, a musician must make music, an artist must paint, and a poet must write, if he is to be at peace with himself.

A. *Fulfillment* B. Belonging C. Respect D. Survival

The role of leadership is critical in meeting human needs and preventing ________.

A. *Motivation Problems* B. Work force Productivity C. Motivational excess D. Employee Malnutrition

________ needs are closely related to the nature of the work and depend upon aspects of the job itself for satisfaction.

A. *Respect* B. None of these C. Social D. Security E. All of these

According to the dimensions of emotional intelligence, ________ is the ability to recognize and understand the meaning of one's own emotions, moods, and drives and their impact on others.

A. *Self-Awareness* B. Relationship management C. Self-management D. Social awareness

Understanding others requires ________.

A. *Sensitivity to the needs of others* B. a Bachelor's degree is Psychology C. a Master's degree in Psychology D. None of these

Maslow identified all of the following as characteristics of a self-actualized person EXCEPT

A. *Superiority* B. Spontaneity C. Intimacy D. Autonomy E. Creativity

If an organization values and manages diversity as an asset, the organization will most likely ________.

A. *have a broader range of knowledge and skill* B. enhance the speed of coordination and communication C. lose the ability to recruit excellent talent D. notice a decrease in workforce creativity

In the context of motivation at workplace, which of the following statements is true about human motivation?

A. A satisfied need is a motivator. B. Psychological needs and social values are the same. C. *The same act can satisfy any of the five motivation levels.* D. All people have the same needs to similar degrees and accompanied by similar wants.

An employee concerned primarily with the seniority system, insurance plan, and retirement policy is motivated by

A. Affiliation needs B. Social esteem needs C. Physical Needs D. *Security Needs*

________ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties.

A. All of these B. Domination C. Compromise D. Accommodation E. *Collaboration*

In the context of the three tools of rhetoric identified by Aristotle, ethos is

A. Argument by logic B. *Argument by character* C. Based in the emotions of the audience D. Based in mental reasoning

Physical and emotional needs that motivate behavior include

A. Belonging and respect B. Survival and security C. none of these D. *all of these* E. Self-fulfillment

Several factors can sidetrack the advancement of women in the workplace including

A. Double standards B. None of these C. Lack of encouragement D. Closed corporate culture E. *all of these*

In the context of a servant leadership mind-set, leaders generate feelings of both uniqueness and belongingness in employees by

A. Engaging in confrontations B. Engaging in debates C. Considering mistakes as a punishable offense D. *Admitting errors*

Characteristics of a self-fulfilled person include

A. Goal Directedness B. Personal autonomy C. Intimacy D. *All of these* E. Accurate perception of reality

In his book The Human Equation, Jeffrey Pfeffer identifies seven practices that successful companies share. Among those practices, ________ addresses lower-level needs.

A. Information sharing B. Extensive Training C. Team Empowerment D. *Job Security*

A self-fulfilled person possesses all of the following EXCEPT

A. Intimacy B. *Mental Anguish* C. Goal-directedness D. Accurate perception of reality

Effective communication across generations requires ________.

A. Legislation B. *respectful behavior* C. All of these D. Force E. Edict

An effective cross-cultural leader uses a(n) ________ approach.

A. Longitudinal B. Minimalist C. *Integrative* D. Theoretical

After survival, security, and belonging needs are satisfied, people are motivated by the need for

A. Power B. *Respect* C. None of these D. Health E. Immortality

Ann Fudge provides leadership advice for women and men in all organizations, including all of the following EXCEPT

A. Steering with strategic focus B. Not getting stuck behind your desk C. Being yourself D. Focusing on others E. *Continually changing*

Ann Morrison identifies 10 practices considered to be important in dealing with diversity including

A. Targeted Recruitment B. *all of these* C. Top management's personal involvemnt D. Diversity Training groups E. Work and family policies that support diversity

Dealing effectively with diversity means

A. all of these B. *behaving in a way that creates a sense of community among people and gains benefits from their differences.* C. changing your way of thinking to be more like co-workers from different cultural backgrounds. D. learning everything about other cultures in an effort to give special treatment to minority groups.

In the context of the three tools of rhetoric as identified by Aristotle, pathos is

A. based in mental reasoning B. argument by logic C. *based in the emotions of the audience* D. argument by character

A company that promotes communication, employee relations, and the open-door policy would interest an applicant at

A. none of these levels B. the fifth motivation level C.*the third motivation level* D. The fourth motivation level

The two primary messages of A Class Divided are

A. recognizing the importance of unconditional positive regard and self-transcendence for personal growth. B. None of these C. *recognizing the importance of unconditional positive regard and self-transcendence for personal growth.* D. recognizing life is a series of tests and talent determines destiny.

In his book The Human Equation, Jeffrey Pfeffer identifies seven practices that successful companies share. Among those practices, ________ addresses higher-level needs.

A. reduced wage differential B. *extensive training* C. Above -average wage D. job security