Chapters 5 - Sales and Collections Business Process

audit or auditing

Application controls ensure data integrity and provide an______trail.

control, controls, or controlling

Business rules implement specific______activities for a particular business process.

- multiplicities

Determining proper foreign key placement uses ______. - diagrams - primary keys - multiplicities - attributes

delivered, complete, concluded, or completed

For Sunset Graphics sales are recorded when the order is______.

subprocess

In BPMN, a collapsed______contains a series of steps that are hidden from view.

0..* - correct answer 1..* - incorrect Reason: Orders occur after quotes so the minimum is zero. 0..1 - incorrect Reason: Each quote may result in many orders, so maximum must by many. 1..1 - incorrect Reason: Each quote may result in many orders so maximum must be many.

In the accompanying UML class diagram of Sunset Graphics sales and collection process, consider the association marked number 1 between Quote and Order classes. If Sunset's quotes may result in many orders, the multiplicities next to the Order class are which of the following? 1..* 0..* 0..1 1..1

1..* - correct 0..1 - incorrect Reason: the cash receipt must be for at least one order 1..1 - incorrect Reason: cash receipts can apply to multiple orders 0..* - incorrect Reason: the cash receipt must be for at least one order

In the accompanying UML class diagram of Sunset Graphics' sales and collection process, consider the association between Order and Cash Receipt classes marked number 2. If customers pay for all outstanding orders in full with a single payment, the multiplicities next to the Orders class are which of the following? 1..* 1..1 0..* 0..1

0..1 - correct 1..* - incorrect Reason: Cash is received after the order so the minimum is 0. 1..1 - incorrect Reason: Cash is received after the order so the minimum is 0. 0..* - incorrect Reason: This would indicate many payments rather than one.

In the accompanying UML class diagram of Sunset Graphics' sales and collection process, consider the association between Order and Cash Receipt classes marked number 2. If customers pay for orders in full some time after the sale with a single payment, the multiplicities next to the Cash Receipt class are which of the following? 1..* 1..1 0..* 0..1

external

In the generic REA model of the sales and collection process, there are normally two agents: an internal agent and an ______ agent.

before

In the generic REA model of the sales and collections process, the minimum multiplicity next the sales class for the association between customers and sales is zero, because customers are usually entered into the database ________ they participate in a sale.

dashed

Message flows are modeled with______arrows and sequence flows are modeled with solid arrows.

foreign

Multiplicities determine where_____keys will be posted.

checks or check

One type of application control is field______.

1 -----> matches Choice, Provide quote Provide quote 2 -----> matches Choice, Receive order Receive order 3 -----> matches Choice, Prepare products Prepare products 4 -----> matches Choice, Apply graphics Apply graphics 5 -----> matches Choice, Deliver order Deliver order 6 -----> matches Choice, Invoice customer Invoice customer 7 -----> matches Choice, Receive payment Receive payment

Place Sunset Graphics' sales and collection process activities in the correct sequence.

pool

Sequence flow must be continuous from the start event to an end event in each_________.

(A) Receive payment (B) Provide quote (E) Prepare products

Sunset Graphics' sales and collection process includes which of the following activities? (A) Receive payment (B) Provide quote (C) Pay employees (D) Purchase products (E) Prepare products

Agents

Sunset's process for preparing customer quotes includes resources, events and _____. - relationships - agents - blueprints - aggregations

payments, receipts, or payment

The sales and collection process includes activities necessary to sell products and record ___________ from customers.

create

To create a relational table in Microsoft Access, select the _____ tab and then click on the Table Design icon.

True

True or false: Business rules help ensure that information systems operate in a consistent and effective manner.

False - Reason: No, they record sales revenue when they deliver the ordered products.

True or false: Sunset Graphics records sales revenue when they receive an order.

False

True or false: The relational database implemented from a UML class diagram would contain fewer tables than the UML class diagram has classes. True false question.

True

True or false: Type images help manage business processes by applying constraints or summarizing economic activity.

True

True or false: application controls include a variety of input validation checks.

- Each pool must have multiple lanes

When using pools in a BPMN activity model, which of the following is not required? - Each pool must have multiple lanes - Each pool needs one or more end events - Each pool needs a start event - Sequence flow must be continuous from start to end

-Customer's requirements -Prices and quantities -Sunset's products and services

Which of the following are basic elements of Sunset Graphics' process for preparing quotes? Multiple select question. -Customer's requirements -Prices and quantities -Payment in advance -Sunset's products and services

- Add a table for each class. - Add a table for each many-to-many relationship.

Which of the following are rules for forming appropriate relational tables from a UML class diagram? - Add a table for each class. - Add extra tables for access control. - Add a table for each many-to-many relationship. - Add a table for each association.

- There are 2 economic events. - There are internal and external agents. - There are normally 2 resources.

Which of the following are true about the generic REA pattern for the sales and collection process? - There is an accounts receivable class. - There are 2 economic events. - There are internal and external agents. - There are normally 2 resources.

- To hide unnecessary detail.

Which of the following are valid uses of a collapsed subprocess in BPMN? - To restrict sequence options. - To hide unnecessary detail. - To show smaller processes. - To avoid using intermediate events.

Customers may participate in many sales

Which of the following best describes the business reason for the multiplicities between the customer class and the sales class in the generic UML class diagram of the sales and collection process? - Sales involve many customers. - Customers may participate in many sales. - Customers may remain anonymous. - Sales may involve many payments.

Job category

Which of the following classes is most likely to be a type image? - Inventory - Employee - Orders - Job category

(D) Reconciling the bank statement

Which of the following is not a normal part of the sales and collection process? (A) Recording the sales transaction (B) Collecting sales tax (C) Recording customer payments (D) Reconciling the bank statement

Application or Applications

controls ensure data integrity and an audit trail.

Message

flows between pools describe the interactions between organizations that participate in a process.

field

Each relational table attribute must be defined as a ______ in Microsoft Access.