Chapters 7 and 8

When assumptions are made about others on the basis of their membership in a social group, this is a.) a stereotype b.) satisficing. c.) a fundamental attribution error d.) social identity theory

a stereotype

As people mature, their moral judgment reaches the conventional stage of cognitive moral development, which is characterized by a.) an emphasis on laws, rules, and orders that govern society b.) self-interest and a lack of loyalty, gratitude, or fairness. c.) a set of defined, established moral principles. d.) specific principles like utilitarianism and egoism. e.) the desire to obtain pleasure and avoid pain regardless of any concern about moral order.

an emphasis on laws, rules, and orders that govern society

_________ reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms or right and wrong. a.) Ethics b.) Justice c.) Competence d.) Trust

ethics

As a soldier in the U.S. Army, Lexi underwent an extensive course of training as a combat field medic. During that time, she learned from manuals and performed exercises involving dummies and other simulation aids. A few months later, she found herself in a combat situation overseas, treating real soldiers with actual wounds. She would later tell her family that what she learned in a day on the battlefield was worth many weeks of training in school. In terms of organizational behavior, this example illustrates the difference between_________ knowledge. a.) explicit and tacit b.) general and specific c.) ordinary and esoteric d.) theoretical and practical e.) transitory and permanent

explicit and tacit

Relatively permanent changes in an employee's knowledge or skill that result from experience are reflected in that person's a.) learning. b.) expertise. c.) heuristics. d.) consistency

learning

The employees at NorthWest Labs are encouraged to participate in the decision-making process. The company values the feedback and suggestions given by employees, who in turn are pleased that they are able to express their opinions freely. Which of the following dimensions of justice is the company promoting by giving its employees voice? a.) procedural justice b.) distributive justice c.) retributive justice d.) interactional justice

procedural justice

The dean of students at a military school told all the students that they had to keep their lockers secured at all times. Dominique forgot and failed to use a lock, so when the dean discovered this, he made Dominique mop the bathroom and the hallway of the dorms. This is an example of a.) punishment. b.) training. c.)extinction. d.) operant conditioning. e.) negative reinforcement.

punishment

Tacit knowledge is the kind of information that employees can typically learn only through experience True False

true

_________ is the willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions. a.) Trust b.) Justice c.) Consensus d.) Ethics e.) Proximity

trust