chp 1-15 management quiz/test answers
The U.S. federal minimum wage was first established by the
Fair Labor Standards Act.
During a conversation with her project team, Mazana felt a surge of emotions and found herself struggling to listen openly. Mazana should ask a curious question to become less distracted and more mindful in the conversation.
False
Organizations can gain a competitive advantage simply by selling products and services at a lower price than competitors.
False
Alejandro is the type of manager who completely focuses on efficiency, and he assumes workers are rational. Alejandro is probably applying the ________ viewpoint.
classical
Keith was put on probation for a string of customer complaints about his poor service and professionalism. Keith's supervisor was using ________ power.
coercive
Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce
cognitive dissonance
Coworkers Felipe and Cole had an altercation at work. Althea, the HR manager, wants to conduct an investigation that includes interviewing both employees as well as any witnesses. However, company policy dictates that Althea fire both Felipe and Cole immediately. Althea is experiencing
Cognitive dissonance
Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers.
Conceptual
________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
Controlling
Thirty-two new employees from Market Enterprises are attending orientation, receiving information about company policies, and filling out various forms. These employees comprise a group.
True
________ is the amount of acceptable deviation from a standard, determined when the standard was established.
Range variation
Valerie is the CEO of an automaker and wants to ensure that her corporate strategy is leading to processes and behaviors that will foster a strong financial performance. Based on what you know about the flow of organizational culture, which of the following acts does NOT directly tie corporate strategy to performance?
developing a control system that provides feedback on whether the strategy is working or not
The Global Market is a chain of U.S. grocery stores where customers can purchase foods, beverages, and canned goods from other countries. Global Market is an example of a company that
imports
How is workplace stress related to work outcomes?
increases in alcohol and illicit drug use are typically associated with lower levels of stress
Performance feedback is most effective when it
is focused on future performance
A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.
knowledge management
Armando has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. Armando is being paid on a ________ compensation plan.
pay for performance
Many organizations, such as Microsoft and Johnson & Johnson, offer corporate ________ programs that encourage employees to donate to charitable causes by matching employee donations. This doubles the amount of money given to benefit their causes.
philanthropy
In the Management in Action case, McFarland was standing atop a table frantically yelling instructions at the crowd. If the crowd was not able to understand McFarland's instructions because they could not hear him, which barrier to communication was most likely present?
physical
Maslow's hierarchy of needs, in order from lowest (most basic) to highest level, are
physiological, safety, love, esteem, and self-actualization.
Eren's boss asked him to pick up two evening shifts each week, in addition to his regular full-time schedule and his part-time coursework at the local university. The stress Eren is experiencing is due to
role overload
________ is the extent to which people like or dislike themselves.
self-esteem
Research shows that followers seek and admire leaders who create feelings of
significance
People high in ________ are responsive to others' social and interpersonal cues.
emotional intelligence
The three levels of ________ are strategic, tactical, and operational.
planning
Which of the following is NOT one of the BRICS countries?
Indonesia
Based on the Management in Action case, if an employee asks Korey for time off to take care of a sick child, Korey may believe the employee is lazy. What perceptual bias may cause this?
fundamental attribution
Ethan's job as an accounting assistant was recently modified to include reconciling bank accounts and making deposits, two tasks previously done by the accounting manager. This increase in responsibility would best be described as
job enrichment
When it comes to conflict, managers should understand that
productive conflict can improve decision making and organizational effectiveness
________ leadership approaches attempt to determine the key behaviors used by effective leaders.
Behavioral
Byron has noticed that, lately, there is less traffic congestion on his commute and that his commute time is shorter. If Byron suffers from confirmation bias, which of these is true?
Byron recently started working graveyard shift, and traffic is always lighter at night and in the early morning hours.
During new employee training at Pizza Garden, Zuri was instructed to put exactly 30 slices of pepperoni on each large pizza he makes. He also learned that the mozzarella is portioned in advance using a scale and that there is a specific greeting he must say to each customer. These ________ viewpoint elements of Zuri's new job make him wonder if Pizza Garden sees employees as cogs in a machine.
Classical
Based on what you learned about the career competency of understanding the business, which of the following would be a pre-interview red flag?
Current news stories about the company describe events that are inconsistent with what you learned about its mission, values, and culture.
Every five years, the upper-level managers of Gaze Tekno meet to develop a new large-scale action plan that will set the direction for the company for the next five years. In that meeting the managers will work on developing a strategy.
True
Violet's Haberdashery is a hat and cap manufacturer that has been in business for over 100 years. Violet's markets very high-quality stylish headwear, many of which cost more than $1,000 each, to fashionistas globally, always maintaining a reputation of superior value in its narrow market. Violet's is using a cost-focus strategy.
False
When comparing content perspectives, McClelland's need for achievement corresponds most closely to
Deci and Ryan's competence need
After working the front desk for a hotel all summer, Berto quit his job to return to university. On his last day, Berto's boss said, "Please let me know if you want to return to work during winter break." Berto's decision to quit is an example of
Dysfunctional turnover
During lecture Dr. Warner stated there were the 3 P's when discussing sustainability. They were profits, performance and planet.
False. Its Profits, Performance, people
________ are generous severance packages usually reserved for executives who have been let go.
Golden parachutes
Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to
ISO 9000
________ is a trading bloc consisting of 27 trading partners in Europe.
The European Union
Which of the following diversity issues is true in the U.S. workforce?
The glass ceiling prevents many people of color from obtaining managerial and professional jobs.
When do managers make mistakes?
When treating people like other resources
Which of the following more closely aligns with a job versus a career?
a job is temporary and in service of someone else
Apps-a-Plenty is a small organization that develops games to be sold as smartphone applications. Apps-a-Plenty does not maintain an office. Rather, its four employees work from their homes. One lives in Los Angeles, one lives in Philadelphia, one lives in Miami, and one lives in Atlanta. They collaborate via conference calls, video, meetings, and specialized software that allows them to work together in real time. Apps-a-Plenty is an example of
a virtual organization
There are many positive effects to globalization, but which of the following would be a negative effect?
data sharing
A person's ________ reflects the combination of how he or she perceives and responds to information.
decision-making style
Which of the following is the best statement of performance feedback?
"Your last report contained seven errors which I think you could improve"
Work at a large pharmacy is tightly regulated. The pharmacists ensure order accuracy, monitor for interactions, and consult with clients. The pharmacy technicians receive and dispense orders, answer phones, and answer questions. This represents which positive feature of bureaucracy?
Clear division of labor
According to psychologist Mihaly Csikszentmihalyi, the ideal state is a(n) ________ somewhere between boredom and anxiety.
Emotional zone
Pablo was not hired for a patient care position at a nursing home. The hiring manager told him that the patients preferred to be cared for by women. Pablo knows that sex-based discrimination is prohibited by Title VII of the CRA. Which organization should he contact to file a complaint?
Equal Employment Opportunity Commission
Romina, the director of marketing for a global company, is planning the contributions she and her department will make to the organization over the next 24 months. This type of planning is called operational planning.
False
The idea that two or more forces combined create an effect that is greater than the sum of their individual effects is called syncretism.
False
Kane, a manager for a large trucking company, knows that the company struggles to recruit enough CDL-certified drivers to keep the business functioning. Kane devises a new plan to identify potential drivers and pay for them to become CDL-certified. Further, Kane believes the potential drivers should be more diverse than the usual pool of applicants, so he intends to focus on recruiting women, military veterans, couples, and immigrants. If you were Kane's manager, how would you instruct him to apply the planning/control cycle?
Have Kane make the change, compare recruitment metrics after a period of time, and see if corrective action is necessary.
After working as an underwriter for seven years, Jada applied to become the underwriting division supervisor. Jada did not receive the promotion. Which of the following is an acceptable reason for Jada to be passed over?
Heather, who has 12 years of underwriting experience, was promoted, and she has tapped Jada to be the assistant supervisor.
Which of the following statements probably leads to defensive communication?
I'd like you to agree with me during the meeting so that we can overcome any challenges.
A company should include using AI to increase productivity on which section of its balanced scorecard?
Internal business
A 2019 study by the ________ found that the world needs a massive carbon tax in the next ten years to limit climate change. The tax would be $75 per ton by 2030.
International Monetary Fund
In which of the following situations would Jamal, a manager at Rite Co., be protected by the Sarbanes-Oxley Act?
Jamal learns about improper accounting at Rite Co., and he reports it to the IRS.
Which of the following is the best advice for face-to-face communication?
Listen for the other person's content and their emotional cues.
Which skill is considered the cornerstone of effective communication?
Listening
________ is a state of reduced attention that is expressed in behavior that is rigid or thoughtless. This state is natural because human beings simply cannot keep up with all the stimuli they receive.
Mindlessness
________ is the set of psychological processes that arouse and direct goal-directed behavior.
Motivation
Which example best describes the benefits of OD?
OD eases stress that comes from revitalizing an organization or adapting to a merger.
In order to work in a cosmetics manufacturing facility, employees must wear steel-toed shoes, hair nets, face coverings, eye protection, and coveralls. All of this personal protective equipment limits exposure to dusts and chemicals and protects bodies in case of accidents. Which piece of legislation was first to protect workers from hazardous conditions?
Occupational Safety and Health Act
When Berat saw Coral in the stockroom stuffing her purse with expensive printer cartridges, Coral was quick to say, "We've been friends since first grade, so I'm sure you won't say anything about this." How was Coral trying to influence Berat?
Personal appeal
Companies that put each newly developed product or process through rigorous analysis and testing, with the goal of eliminating errors to reduce wasted time and money, are practicing
Six Sigma
The Management in Action case details how Russia and Brazil continue supporting China's Huawei. Brazil, Russia, and China are three major emerging economies. Which of the following countries is a fourth emerging economy?
South Africa
Sparkle Pop, a soft-drink company, is considering expanding into non-carbonated beverages by introducing a fruit-flavored tea. Prior to making this change, Sparkle Pop conducts a force-field analysis to determine which forces could facilitate a proposed change and which forces could act against it. Which of the following would Sparkle Pop consider a counterthruster?
Sparkle Pop has never been able to gain any significant market share outside of the Northwest.
One report claimed that more than 85% of Fortune 500 firms use 360-degree assessments. Which of the following best explains why?
The 360-degree appraisal is a useful source of developmental feedback
Which of the following statements is FALSE?
The World Economic Forum ranked the United States as the most competitive economy in 2019.
A couple from out-of-town stopped Keenan on the street and asked him for directions. Which of the following reactions could indicate a feedback barrier?
The couple smiled and thanked Keenan, but did not repeat the directions back to him
________ requires a manger to visit an earlier step in the strategic-management process in order to revise actions if necessary.
The feedback loop
For the Management in Action case, which of the following would be a SMART goal for Amtrak?
To grow revenue by 5% in the next year
A manager providing rewards or reprimands to subordinates is practicing transactional leadership.
True
According to the contingency leadership model, a leader with a task-oriented style would be more effective than a leader with a relationship-oriented style in a situation characterized by unambiguous and routine job tasks, high follower trust in leadership, and significant leader authority to reward and punish followers.
True
At a recent sales meeting, Kyle blamed his poor sales numbers on bad luck, unclear sales targets, and unfair sales territories. Kyle is engaged in self-serving bias.
True
Veasna knows that for OD to have the greatest likelihood of success, he should implement multiple interventions. Which of the following is an example of multiple interventions?
Veasna implements goal setting, training, and job design.
Which question do individuals ask during the adjourning stage of group development?
What's next?
Which of these statements describes equity theory?
Workers consider their own inputs and outcomes in comparison with those of others
At a press conference, the governor appointed a new commissioner. The acting commissioner was not aware of the change and was not able to make an announcement to staff prior to the press conference. Almost immediately after the press conference, the rumor started that the agency was being dismantled and all the employees would be laid off. Was this a reasonable response to the change?
Yes, because there was surprise and fear of the unknown.
Noreen likes it when her boss recognizes that she met the deadline and tried her best, even if what she submitted was not exactly what he was expecting. Noreen is motivated by a need for
achievement
Contrary to stereotypes, ________ has no impact on media richness preference.
age
Keisha has worked at the station next to yours in the textile factory for eight years. You have become close friends, attending each other's family events, birthday parties, and the like. Keisha sends a text message asking you to punch her timecard when you arrive for your shift because she is going to be late. You know the factory has strict policies against punching someone else's timecard, and it could be grounds for termination. You are facing a(n)
an ethical dilemma
Emmanuel thrives when he is assigned to projects that are mostly self-directed. He can be trusted to work on the project independently and check in with his supervisor as needed. Emmanuel also prefers to be paid incentives for quality work. Emmanuel likely has
an internal locus of control
When a dispute between a mining company and the United Steelworkers Union could not be resolved, the issue was sent to ________, which resulted in a binding agreement.
arbitration
Ethnocentric managers believe that their native country, culture, language, and behavior
are superior to all others
A performance appraisal consists of
assessing performance and providing feedback.
Azra's position as the manager of Natural Nutrition gives her the ________ to make many decisions during the course of a week, including assigning tasks to most of the 35 employees, approving budget requests, and marketing the business.
authority
To make picking orders more efficient, Amazon uses ________ to bring items from all over the warehouse to the packing area and then return the bins to storage.
autonomous devices
For organizational goal setting to be effective, goals must
be applied organization wide
To develop your career readiness, you could ________ by asking for honest, targeted feedback from people you trust, or you could ________ by attending training seminars.
build self-awareness; learn from educational activities
MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO ________ through the organization.
cascading down
Based on the Management in Action case, authority at Wells Fargo was ________ before CEO Scharf and became more ________ after he took over.
centralized; decentralized
An architectural design company just won the bid for a huge project. To ensure that everyone does the right work at the right times, a well-designed ________ will show who has authority over whom.
chain of command
If Discovery, a nightclub in Cape Town, South Africa, was pursuing a focused-differentiation strategy, it might
charge a very high cover fee and book world famous deejays
Employees and customers are treated like a family at Rahal Realty. Fadil and Inas Rahal, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their realty, the Rahals have built a(n) ________ culture.
clan
The manner in which health care is delivered is quite complex. Health care options can range from a general practitioner in a local rural clinic to a neurology specialist in a large research hospital. According to ________, all of these health care providers interact with one another according to certain simple rules.
complexity theory
Ash Out, a chimney cleaning service, wants to hire folks who will perform high-quality work with limited direct supervision. Which combination of personality traits are associated with strong performance and motivation?
conscientious and extroversion
The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ________ approach.
contingency
In the Management in Action case, assume Amtrak's CEO makes changes to the company's operations and then reviews the resulting revenue. What step in the planning/control cycle would this represent?
control the direction by comparing results with the plan
Which primary function of management is concerned with ensuring the right things happen at the right time in the right way?
controlling
After reviewing her department's results, Laurel decided that she needed to cut more costs for the department to meet its profitability goal for the year. Eliminating the unplanned advertising expenses is one way to
correct deviations in the plan being carried out
The Management in Action case references the payment of bribes to college coaches for spots on their team rosters. What type of ethical misconduct does this represent?
corruption
To maximize profitability and competitiveness, firms must
create alignment across all levels of strategy
When Emily, an American manager, became director of operations at the firm's apparel factory in China, the tension mounted quickly due to misunderstandings and the extensive time needed to translate conversations between herself and the employees. Emily is experiencing ________ conflict.
cross-cultural
Between the years 2020 and 2060, the non-Hispanic white portion of the U.S. population is expected to
decrease
Hiring for fit, providing quality onboarding, and offering great benefits are ways that companies can
decrease turnover
Terin, the chief human resources officer for a major financial services company, has met with each of her employees to set their objectives. Now, Terin expects the employees to
develop action plans
Hugo Munsterberg believed that psychologists can contribute to industry by ________. For example, Munsterberg might suggest that a company implement a monthly bonus plan that rewards workers for achieving the goals set by their managers.
devising management strategies to influence employees to follow management's interests
As an OD consultant, Mika is designing a survey of employee attitudes to be given to workers at Hope Urgent Care, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Mika is conducting the ________ stage of OD.
diagnosis
Hana was recently fired from her server position at Big Sky Steakhouse for missing multiple shifts. To retaliate, Hana created fake accounts on several social media networks and falsely posted that the restaurant's kitchen was dirty and the cooks did not adhere to food safety protocols. Hana's posts are considered
disinformation
Ricky told his team that he is moving forward with a change to the bonus structure, despite vocal objections from several team members. Ricky is using the ________ conflict-handling style.
dominating
Shrimpers in South Louisiana have accused China of selling shrimp in the United States at a lower price than U.S. suppliers. The goal of the Chinese, they argue, is to drive down the price of U.S. shrimp. The U.S. shrimpers are accusing the Chinese of
dumping
When Molly broke a clipboard over her knee and then hurled the broken pieces toward her employees, she was creating ________ conflict.
dysfunctional
Our values are considered to be mostly developed by the time we are in our
early teens
Charlotte wants to sell her business. Ashton has expressed an interest in purchasing it, but is worried about whether she will qualify for a loan with the interest rates going up. Ashton is worried about a/an ________ force.
economic
The three core business processes of people, strategy, and operations indicate a company's overall ability to
effectively execute
An apartment developer is emphasizing ________ by building a new apartment community with as few raw materials and as little labor as possible.
efficiency
You are a(n) ________ communicator when your intended message is sent accurately in the least amount of time.
efficient
When confronted with pressure, people with high self-esteem become
egotistical and boastful
________ is the extent to which people feel secure and unworried.
emotional stability
How would innovation and learning be measured on the balanced scorecard?
employee retention
Hunter is the R&D manager at a technology company. He started a project for a new operating system that has shown evidence of difficulties in implementation. However, Hunter can't admit that his project will not work, and continues to invest his team's time and budget to the project. Finally, the CEO calls Hunter to her office to ask him to ditch the project and to tell him he suffers from ________ bias.
escalation of commitment
The common management saying, "What you measure is what you get" signals the importance of
establishing and measuring strategic goals
Jalen, a geologist from Arkansas who works for Murphy Oil, has decided to transfer to one of Murphy Oil's offices in Saudi Arabia. Jalen will be a(n) ________ while living in Saudi Arabia.
expatriate
After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the ________ element of expectancy theory.
expectancy
Luke, who holds a master's degree, refuses to work for Maya because, although Maya has run the department for 22 years, she does not have a college degree. Luke is convinced he is more qualified to be the manager. Luke is causing conflict based on a characteristic in which layer of the diversity wheel?
external dimensions
In her strategic planning, the CEO of a home goods manufacturing company is aiming to improve customer service by concentrating on distributors, local communities, and special-interest groups. These three groups are
external stakeholders
At the end of the fiscal year, Thompson Investments releases an earnings report to clients. By sending the earnings reports to its clients, Thompson Investments is communicating
externally
Della, the sales manager, just informed her sales team that all sales in March will earn an extra 5 percent commission. The team gets right to work, being motivated by a(n)
extrinsic reward
Narcissistic leaders tend to bring out the best work behaviors in others.
false
Web-based and mobile technologies that are used to generate interactive dialogue with members of a network are known as formal communication channels.
false
According to the job characteristics model, the psychological state of knowing the actual results of the work is influenced by which core job characteristic?
feedback
The third step of MBO reminds us that
feedback is essential
In the Management in Action case, it was mentioned that fluctuating oil prices significantly impacted shale oil companies' income statements and balance sheets. Which balanced scorecard perspective are these statements related to?
financial
Of the following, which medium is the leanest?
flyer on a bulletin board
Republican advertisements about Representative Charlie Williams, the Democratic candidate, portray him as lazy, dishonest, and poor at his job. At the same time, the Democratic ads for Charlie Williams describe him as a caring, honest, hard worker. The sponsors of these advertisements know that ads can affect whom voters choose on Election Day. The tendency of voters to be influenced by how a situation or problem is presented to them is an example of
framing bias
The macroenvironment, also known as the ________ environment includes six forces.
general
JJ recently became one of the firm's youngest-ever department managers. Each week, during management meetings, JJ proposes ways to use Slack, shared files, and the firm's intranet to streamline the group's communications. Which personal barrier to communication would you attribute to JJ?
generational differences
Ashanti, the vice president of marketing, is talking to Prisha, a sales manager in a foreign office, about several local situations that Prisha's reps are facing in their territory. Ashanti tells Prisha that she believes there are differences and similarities between home and foreign personnel and practices, and that Prisha should use whatever techniques are most effective. Ashanti is a(n) ________ manager.
geocentric
Lamar led a team that just finished up a very challenging research project that will be used by the company's leaders to set strategic plans. Despite the stress of the past few months, most participants seem sad the project ended. Now Lamar should
have an awards ceremony to recognize their achievements
Even as a new employee, Dewayne was not content to be just one of the workers. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Dewayne probably has a
high need for power
Based on what you read in the Management in Action case, Stephanie Korey was always in the office, managed all of the company's operations, and worked long hours. Her dependability portrays a ________ level of ________.
high; conscientiousness
Bourey, who manages a restaurant, decides the specials each day, sets the weekly schedule based on which servers he feels deserve the busy shifts, and frequently comps drinks for wealthy customers. When the restaurant donates food for public events, such as feeding teachers at the local elementary school, Bourey is always present for the picture that will be shared on social media. How would McClelland describe the motives determining Bourey's behavior?
his need for power is high
Your university likely divides work by function, such as faculty, administrators, and staff, and uses a large number of cross-functional committees to solve problems and accomplish collaborative tasks. Your university's structure is probably
horizontal
The Safety Committee, a temporary team at Quantum Mechanics, was established to make the factory floor a safer place. Members of the committee still work in their departments full-time, but they meet twice a month for a few hours as a committee. The Safety Committee is an example of a ________ within an organization.
horizontal design
Staffing, appraising, compensation, and training and development are types of
human resource practices
An advertising firm wants to begin using AI to sort through lists of customers, verify contact information, and segment names by target demographics. The leaders of the advertising firm know that
implementation is the biggest AI challenge
A(n) ________ budget allocates increased or decreased funds to a department by using the last budget period as a reference point.
incremental
Bianca is an underwriter for a commercial insurance firm that recently began using an entirely new information management system. Even after several trainings, many of Bianca's coworkers remain confused by some functions of the new system. Rather than call the helpline, the coworkers ask Bianca for help. Bianca believes it is ethical to pause her work to help the others learn the new system, so that they might choose her to be the team leader of the next big project. This type of thinking reflects the ________ approach to deciding ethical dilemmas.
individual
In all but the worst weather, Sarah and three coworkers meet each day at 4:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)
informal group
To build a competitive advantage in their local real estate market, owners of a real estate brokerage firm have stayed ahead in the area of ________ by adding virtual home tours, instant chats with realtors, and on-the-spot offers.
innovation
At Naoki's Jewelry Store, there are fine jewels, expert employees, and modern security features. These are considered ________ in the store's system.
inputs
David, the vice president of operations for a publicly traded beverage company, learns that his company is in talks to be acquired by a very popular candy company. Although the deal is not public yet, David expects the post-merger value to increase dramatically, so he trades for a large number of shares of the candy company. In which illegal activity has David engaged?
insider trading
Katya was working for a clothing boutique when the COVID-19 pandemic caused the boutique to close. Katya was not upset about being let go, but she was upset that her boss was rude and acted as if Katya was the cause of the boutique's closure. Katya experienced low
interactional justice
After many recent set-backs for the cruise industry, the morale among the Seas the Day cruise ship crew is quite low. In response, Valery, a top manager aboard the ship, reminds the crew about the importance of delivering impeccable service and encourages them to create a fun atmosphere for all the vacationing guests. Valery is engaging in which principal management function?
leading
Bradley, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Bradley is excited that management asked him to present this information to the hotel staff so that the restaurant and hotel can make needed improvements. Bradley's hotel is a(n) ________ organization.
learning
Managers for Isabella's Icy Treats, a business that operates two dozen ice cream trucks in a large city, have implemented an excellent strategy. Now the managers are faced with the strategic management process of
monitoring the execution of strategy and making adjustments as needed.
The World Trade Organization (WTO)
monitors and enforces trade agreements
Following a riot at the prison she supervised, Safiya was immediately fired. Safiya appealed her termination to the Corrections Board saying that the ________ approach to resolving ethical dilemmas meant she was entitled to the fundamental right of due process, which would include an investigation and hearing prior to any decision about her job status.
moral-rights
Leaders who establish reciprocal trust with their team can expect
more organizational citizenship behaviors
Cyril, who manages an ATV dealership, is determined to implement management by objectives to help
motivate his employees
Fresh Toppings is based in Sacramento, California and has restaurants in 25 countries. In the United States, Fresh Toppings would be viewed as which of the following?
multinational corporation
All Can See is a global nonprofit organization that works with schools and various companies to donate eyeglasses to poor children throughout the world. All Can See is an example of a
multinational organization
Fair Play, California and its surroundings area are well known for their vineyards. Successful wine-making depends very much on the air, soil, and water quality of the land upon which the grapes are grown. Thus, the ________ of the region is important for Fair Play vineyards in protecting their triple bottom line.
natural capital
Tomio has been working as an assistant database analyst for three months. During a recent conversation with his supervisor, Tomio explained his goal "to improve his computing skills by the end of the year." Is this a SMART goal?
no, SMART goals must be specific and measurable
With the community interested in eating healthy, Karima thought a restaurant centered on her grandmother's Mediterranean-style recipes would be popular. Her decision was uncertain, but it felt "right" to honor her grandmother by opening this restaurant. Karima is enacting
nonrational decision making.
Naoki and Naoko, brothers who run a high-end Japanese restaurant, are the only people who can claim the restaurant as their legal property. This restaurant is a(n)
partnership
Trevor's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, Trevor has
poor leader-member relations
In which step of the L&D process do managers determine what skills employees should have after the process that they did not have before?
objectives
Rodrigo's Rodízio is a Brazilian-style steakhouse that serves traditional beef, pork, and chicken dishes cooked on rotating skewers. In a recent SWOT analysis, Rodrigo identified the recently trending Keto diet, which recommends increased protein intake, as an example of a(n) ________ for Rodrigo's Rodízio.
opportunity
Organizational design is concerned with an organization developing
optimal structures of accountability and responsibility to execute its strategies
The two cofounders of a data-storage firm were feuding with each other because one founder couldn't stick to his decisions, which drove the other founder crazy. Who should work with the warring executives in separate sessions to solve the problem?
organizational development specialist
General Mills, Inc. utilizes executives from organizations such as Cigna, Kimberly-Clark, AARP, and Nike as
outside directors
Airbus Inc., a company that builds airplanes, typically orders parts for its airplanes from other companies. ________ is the practice Airbus Inc. is using.
outsourcing
Using threats or intimidation to persuade someone is which influence tactic?
pressure
Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ________ change because Walmart already had a very effective technology tracking system in place before it implemented RFID.
proactive
The school of business at a local university began posting all assignments and other class materials to a learning management course website instead of creating a packet or printed materials for students to purchase each term. The school of business is implementing a ________ innovation.
process
Disney has different divisions for movies, cable television, stores, theme parks, and so on. The Disney theme parks part of the empire alone has divisions spanning restaurants, entertainment, cruises, and hotels. Disney is an example of an organization with ________ divisions.
product
Employers find that many college graduates are not career-ready in ________, skills that employers are looking for.
professionalism/work ethic, leadership, and oral/written communication
Leaders who appreciate the greater good, have a strong willingness to learn, and who share credit are more likely to build a culture that
promotes humility and forgives mistakes
According to Herzberg, to motivate for job satisfaction, managers should
publicly recognize good performance
After returning home from a trade show, Ms. Stephenson, the president of a manufacturing company, called a meeting of her production department. Ms. Stephenson explained the company would attempt to eliminate defects and repeated mistakes in employee performance through
quality assurance
If Philips, a company well-known for LED lights, debuted a smart tablet it would likely fall in which quadrant of the BCG matrix?
question marks
LaShawn and his partner, Nathan, have decided to update their firm's computer network, although they have no expertise in this area. Recently, they discussed the many constraints on their decision, such as the complexity of technology, limited time and money, imperfect information, and our conflicting goals. These limitations are hindrances to
rational decision making
Herberto was responding to e-mails during a Zoom meeting, and he wasn't listening when his supervisor announced work assignments. This situation is a ________ barrier to communication.
receiver
Cornelius and a few other private investors are starting a bank. Because the financial industry is very prone to corruption, Cornelius is very committed to preventing fraud, so he
recommends having several women on the board of directors
Trinity turns off lights when she leaves a room, brings her water bottle from home and refills it throughout the day, and walks to work. Trinity is
reducing her carbon footprint
The city government of Springfield promised significant tax breaks to a large manufacturer if it opened a factory in Springfield, which would result in nearly 200 new local jobs. After opening the factory, the manufacturer decided that it would staff the new Springfield factory with employees from its other locations, meaning no new jobs were created. As a result, the city of Springfield instituted clawbacks by
rescinding the tax breaks given to the manufacturer.
Murad dreamed of working in the fashion industry. He landed a fashion internship, but the company did not hire him when he graduated. After interviewing with eight other companies, Murad still did not have a job upon graduation. Murad viewed his job search struggles as an opportunity to move to Paris, the fashion capital of the world. Murad is demonstrating
resilience
Bachiko congratulated her staff when the team received an industry award for their project, and also sent a companywide e-mail announcing it. Here, Bachiko is using her ________ power.
reward
Jackson, the owner of a t-shirt shop, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization's ________ performance.
social, environmental, and financial
The nature of sharing on social media networks and the trend toward owning fewer material goods are examples of ________ forces that have caused subscription-based commerce to double in recent years.
sociocultural
Regina, the public relations manager of a local library, is meeting with the news media regarding a new reading program for children. Regina is performing the ________ role.
spokesperson
After establishing values statement, what is the next step in planning?
strategic planning
Executives of a national insurance underwriting firm has informed its district managers of a new goal to improve customer retention. The district managers will set goals to be achieved over the next 6 to 24 months as part of ________ planning.
tactical
Prior to 1990, the United States imposed a tax, known as a(n) ________, on automobiles imported from Mexico.
tariff
A _______ is a small set of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.
team
Imagine that you work for a life insurance company that is offering a new type of life insurance policy for senior citizens (people over age 65) and retirees. Keeping generational differences in mind, which of the following is the best medium for communicating with potential customers/clients?
telephone calls
According to the GLOBE project, in-group collectivism refers to
the extent to which people should take pride in being members of their family, circle of close friends, and work organization.
According to Herzberg, which of the following is an example of a motivating factor?
the work itself
A key way to protect digital communication systems against fraud, hackers, identity theft, and other threats is
using strong passwords
While guests at the Ritz-Carlton, a family on an international trip could not locate the grocery staples that were safe for their son who had numerous food allergies. The Ritz-Carlton staff, in coordination with the head chef, arranged to fly the items in from another city. How is the Ritz-Carlton using norms?
to emphasize its important values and identity
Employees who are having computer problems at Market Industries go to Ilanah rather than the IT department because she is efficient and considerate about helping out and is extremely knowledgeable. Ilanah has expert power.
true
Jamir's Diner is a popular café that specializes in home-cooked meals, friendly service, and a menu that contains vegan and vegetarian dishes (menu items that no other restaurant in the area offers). Jamir's Diner is engaging in strategic positioning by offering the unique menu items of vegan and vegetarian dishes.
true
Katsu perceives that Gloria only pays attention to the wealthiest customers who she expects to leave large tips. Katsu reminds Gloria that they are supposed to rotate based on when customers enter the restaurant. This is an example of a conflict.
true
Monster, a company that makes speakers and headphones, sees the new trade tariffs on Bluetooth-equipped devices as an organizational threat.
true
Scarlett is a store manager for a national crafts & fabrics retailer. Yesterday, the district manager delivered this year's tactical plan to Scarlett. Now, Scarlett will meet with her department managers to plan how to implement the specific tasks outlined in the tactical plan for the next year. Scarlett is engaged in operational planning.
true
Walt Disney Company's investment of $1 billion into a wearable technology that it hopes will revolutionize the way visitors spend money at Walt Disney World, featuring a website ("My Disney Experience") and data-collecting wristbands ("MagicBands") that interact with scanners throughout the theme park, is an example of proactive change.
true
When Mayumi raised several possible objections to a proposal for the sake of driving discussion, she was playing the role of devil's advocate.
true
The Publix chain of supermarkets has stated, "We will not knowingly disappoint you. If for any reason your purchase does not give you satisfaction, the full purchase price will be cheerfully refunded immediately upon request." This proclamation is Publix's
values statement
Ocelot Outdoor Gear has experienced a boom in sales recently. Orders have significantly exceeded projections, and José, the operations director, has decided to hire for a third shift in the plant. José is clearly operating with the use of a ________ budget.
variable
Which outcome might you expect from excessive conflict in the workplace?
violence and workplace aggression
Saving on real estate expenses and leveraging knowledge of many different markets are benefits of
virtual teams
Noted physicist, Stephen Hawking, warned about the dangers of ________, such as autonomous weapons or deep-fake videos.
weaponized AI
Estaban was fired for ________ after it was determined he had been inflating his production reports each quarter.
workplace cheating