CIS 231 Module 12&13: Use It & Quiz

Waverly talks with department managers to determine if a timeclock system that allows employees to clock in using an app on their phones would be helpful in managing employee work schedules

investigation

Kierstin adds the ability to accept cryptocurrency to her restaurant's mobile ordering app

innovation

The SWOT analysis is part of which phase in goals-based strategic planning? a. Analyze situation b. Define strategies c. Set direction d. Deploy plan

Analyze situation

Which phase of the goals-based strategic planning involves an in-depth analysis of the company and its competitors? a. Analyze situation b. Set direction c. Define strategies d. Deploy plan

Analyze situation

The _______________ category of innovation adoption is the first group to try new products and ideas. a. early adopters b. innovators c. late majority d. laggards

innovators

While researching available CRM systems, you quickly realize that you won't be able to get all the features you really want. In general, 80% of a system's value comes from 20% of its features. The trick is to identify that most valuable 20%. So before eliminating any reasonable software options from your list, you set up a meeting with key stakeholders to determine the system's __________

CSFs

Toni purchases 3 new service vans for her plumbing business and has to pay for the vans to be delivered from out of state

Capital expenditures

Victor hires a contractor to renovate the lobby and receptionist areas of his office building

Capital expenditures

When identifying and selecting projects, an organization does all of the following EXCEPT: a. Assess the risk of using new technologies b. Assess the skill level of the proposed users c. Consider other technological changes that this new project will require d. Calculate the cost of the project and its expected rate of return

Assess the skill level of the proposed users

Despite their desire for a palatable solution, Nikolett's client does not want the solution's implementation to drag out for months or years. What change approach will best fit this client's needs? a. BPR b. Continuous improvement c. Kaizen d. Cultural

BPR

kazia is brought in from another development team to test drive a new database and determine if it will perform as expected

Black box testing

Janey works with her team to develop a new encryption algorithm that is resistant to any currently known hacking techniques

Breakthrough

Which type of project should result in an increase of company revenue? a. Maintenance b. Breakthrough c. Mandatory d. Enhancement

Breakthrough

If an IS organization focuses on stopping IS redundancies and saving money, it would be considered a _______________. a. Cost center b. Business partner c. Game changer d. Disruptive innovation

Cost center

_______________ software can provide a better match to the current work processes of the organization and may provide a potential competitive advantage; however, software development can be extremely costly, and it can take months or even years to complete. a. Custom b. Enterprise c. Off-the-shelf d. Personal productivity

Custom

_______________ is a diagram used to document the processes of the current system or to provide a model of a proposed new system.

Data-flow diagram

Ian configures a cloud-hosted database backup that resides in a different data center from the primary database

Design

_______________ is the practice of blending the tasks performed by the development and IT operations groups to enable faster and more reliable software releases. a. Scrum b. Extreme programming c. JAD d. DevOps

DevOps

In preparation for the meeting with stakeholders, you decide to do some data modeling to illustrate what kinds of data the system will hold and work with. You're not ready to show processes performed on the data yet, but you want these decision makers to understand what data is involved so they can better decide what they want to do with that data. What tool will best help you visually present this information for the stakeholders? a. ERD b. JAD c. DFD d. DRP

ERD

Taj and Mika want to begin with the long-term mission of their company and work backwards to design strategies that will achieve this mission. What kind of strategic planning approach is most appropriate for Taj and Mika at this point in the evolution of their business? a. Issues-based b. Porter's Five Forces c. SWOT analysis d. Goals-based

Goals-based

Owner: Our accounting system runs on a server here at the office. If we put this CRM system in the cloud, does that mean we just install it on a VM server running in the cloud? You: We could—that would require relying on ______ services offered by the cloud provider and building out our own cloud environment to host the application. While it's a viable option, it might not be the most efficient for what we need. We could instead consider some kind of application subscription.

IaaS

Kent connects the database to the web server to determine if the two services will communicate as expected

Integration testing

Chad comes into the office over the weekend to manage the installation of a system update that will enable users to access updated operating system features

Maintenance

Keller is overseeing the conversion of paper-based medical records to HIPAA-compliant EHRs (electronic health records)

Mandatory

The _______________, _______________, and _______________ must be established before an organization can establish its goals and objectives. a. Values, strategies, projects b. Mission, values, strategies c. Mission, vision, values d. Vision, strategies, projects

Mission, vision, values

_______________ software is less risky and leads to quicker deployment; however, maintenance and support costs may become expensive. a. Custom b. Enterprise c. Off-the-shelf d. Personal productivity

Off-the-shelf

Max pays an attorney to update his company's standard vendor contract to reflect some recent changes in relevant laws.

Operating expenses

Nikolett's company has proposed a solution that will address all of her client's major concerns. However, she warns that there will be a bit of a learning curve as employees and business partners learn how to use the solution and incorporate it into their own workflows. What factor can Nikolett emphasize with these users to help increase their openness to engaging with this learning process? a. Soft side of implementation b. Perceived usefulness c. Perceived ease of use d. Organizational culture

Perceived usefulness

The primary tool for assessing the software marketplace to determine whether existing packages can meet the organization's needs is the _______________. a. system investigation report b. request for quotation c. RFI d. system design report

RFI

______ is an Agile development framework that uses a team-based approach in order to keep the development effort focused and moving quickly.

Scrum

The data modeling reveals a wide variety of data that will need to be incorporated into the system. During the stakeholders' meeting, attendees point out that much of the data is confidential and protected by law. They also raise concerns about system design and which individuals will have the rights to configure system settings, enact and enforce security controls, and conduct security audits. What technique can you suggest that will ensure every individual working on the system will be held accountable to security standards by someone else? a. Disaster recovery preparation b. Data encryption c. Segregation of duties d. Employee background checks

Segregation of duties

What kind of innovative solution should Nikolett aim for to address the company's problems without alienating their business partners? a. Radical b. Disruptive c. Sustaining d. Growth

Sustaining

Business value of a proposed project can be which of the following? a. Tangible benefits b. Intangible benefits c. Unstructured benefits d. Both A and B

Tangible Benefits and Intangible benefits

Kylie runs a simulated database failure to ensure the failover mechanisms work as expected.

Testing

Which of the following is not a reason to subscribe to on-demand software? a. The software does not need to be scalable. b. Specialized software is needed in a timely fashion. c. The IT staff does not include developers. d. The company has limited storage capacity.

The software does not need to be scalable.

The Waterfall approach allows for a high degree of management control, but it does not allow for user interaction with the system until the integration and testing phase, when the system is nearly complete. True or False? a. True b. False

True

Trey leads a focus group to collect feedback after representatives from each department have experimented with a new point-of-sale system.

User acceptance

Majel floods a load balancer with traffic to determine at what point it becomes overwhelmed and starts reporting errors.

Volume testing

Sebastian trains users in the Accounting Dept. how to pull reports in the new bookkeeping software

implementation

The overall emphasis of the _______________ phase is on gathering data on the existing system, determining the requirements of the new system, considering alternatives within identified constraints, and investigating the feasibility of alternative solutions. a. investigation b. analysis c. design d. construction

analysis

Taj and Mika need to collect information, thoughts, and insights from all of the following except: a. competitors b. customers c. suppliers d. industry experts

competitors

Many organizations use a Waterfall approach with six phases, including investigation, analysis, design, _________, integration and testing, and implementation.

construction

Owner: It scares me a little to be so dependent on something like this, something we don't have direct control over. What happens if our provider's data center is hit by a tornado or a flood or something? Or what happens if we lose Internet connectivity? You: We can think through all those possible scenarios and develop a _________________________ plan that would help us keep up with business demand even during an outage of some kind. It's important to identify and eliminate any single points of failure, such as dependence on a single Internet connection.

continuity of operations

The five highly interrelated parameters of a project are: a. scope, time, quality, stakeholders, and services b. time, user expectations, quality, Gantt chart, and cost c. quality, cost, services, time, and stakeholders d. cost, time, quality, user expectations, and scope

cost, time, quality, user expectations, and scope

Owner: Well, how do we fix that? We need an Internet connection to access cloud-based software. I don't see a way around that. You: Right, we need that Internet connection, but we don't necessarily need it from the one Internet provider. We could design a _____________ that would kick in if the primary service goes down.

failover

The purpose of the system investigation phase is to _______________. a. define what the information system must do to solve the problem or capitalize on the opportunity b. gain a clear understanding of the specifics of the problem to solve or the opportunity to address c. gather data on the existing system and determine the requirements for the new system d. identify, confirm, and prioritize system requirements

gain a clear understanding of the specifics of the problem to solve or the opportunity to address

Owner: Okay, that makes sense. What about the CRM provider? How do we create a backup for the entire system? You: We chose a well-known and respected software provider for this system. They maintain multiple ____________ that would serve as a backup should the site we're using go down.

hot sites

The forming-storming-norming-performing-adjourning model describes: a. the project phases b. how teams form, evolve, and dissolve c. how teams are selected d. management phases of a project

how teams form, evolve, and dissolve

Once a solution is selected and developed, the client's business partners are given an extended time frame in which to accept and adapt to the new solution. Nikolett plans to implement some additional adoption incentives after reaching a 50% adoption rate to help re-build momentum for the ________________. a. early adopters b. laggards c. early majority d. late majority

late majority

Dana buys 3 prime advertising spots during the broadcast of a highly anticipated sporting event

operating expenses

In the Scrum framework, the _______________ is a person who represents the project stakeholders and is responsible for communicating and aligning project priorities between stakeholders and the development team. a. project manager b. Scrum master c. product owner d. project sponsor

product owner

A _________ is a temporary endeavor undertaken to create a unique product, service, or result.

project

Owner: Okay, I can see how that would work. What about as our business needs grow? How soon will we have to switch to a new system that can handle more demand? You: In most cases, cloud services are _______ so they can keep up with our changing needs.

scalable

Construction manager: We're on a tight schedule, as you can imagine. And everything is hinging on the results of these reports. Do you think you'll hit your projected deadline? You: Our company places a high priority on effective _____ management to ensure we can adequately forecast costs and work schedules. Any changes at this point would most likely only be due to approved, desirable changes. So yes, we're on track to hit our deadline.

scope

Owner: If we use someone else's application, though, then how do we maintain security and control of our customers' data? Who else would have access to that data? You: Cloud security relies on a ________ responsibility model where the provider handles some security responsibilities, and we handle other layers of security responsibilities. For compliance purposes, we can make sure our data is encrypted and stored in a U.S.-based data center. We can also research the provider's security measures and protocols, and make sure they conform to relevant security regulations.

shared

Construction manager: That's good to know—that will help during my next meeting with area residents. You: You've had a lot of those lately. I'm glad this project has allowed for a heavier emphasis on __________ to better incorporate feedback from residents.

stakeholder management

Construction manager: I'm glad to hear that. Your study falls along the project's critical path, and there's very little slack time built in for this phase of the project. Any thoughts yet on how best to reinforce the stream's bank along mile marker 58? You: We've actually brought in a subject matter _________________________ to consult on that part. There's some tricky drainage in that area during heavy rainfall.

subject matter expert

A preliminary evaluation of software packages and vendors begins during the _______________ phase when the two or three strongest contenders are identified. a. system investigation b. system design c. system analysis d. feasibility analysis

system analysis

The _______________ phase converts the system design into an operational system by coding and testing software programs, creating and loading data into databases, and performing initial program testing. a. system analysis b. system construction c. system implementation d. system testing and integration

system construction

According to the Project Management Institute (PMI), project managers must coordinate _______________ areas of expertise. a. three b. five c. seven d. ten

ten

With nearly two years of experience under their belts, Taj and Mika are especially interested in identifying and addressing any internal __________ that have emerged and might prevent them from reaching their goals.

weaknesses