CIS 301 Midterm
Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.
False
Goods-producing organizations are not involved in service activities. True or False
False
Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials. True or False
False
Most people encounter operations only in profit-making organizations. True or False
False
Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services. True or False
False
Service operations require additional inventory because of the unpredictability of consumer demand. True or False
False
The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities. True or False
False
In for-profit organizations, the value of outputs is measured by the prices customers are willing to pay for goods or services. True or False
True
People who work in the field of operations should have skills that include both knowledge and people skills. True or False
True
The greater the degree of customer involvement, the more challenging the design and management of operations. True or False
True
The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework. True or False
True
Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems? a. transportability b. marketability c. perishability d. sustainability e. supportability
d
"Value added" by definition is always a positive number since "added" implies increases. True or False
False
Assembly lines improved productivity by using interchangeable parts and craft production. True or False
False
Managing the supply chain has become more important as a result of firms increasing their levels of a. outsourcing. b. promotions. c. shipping. d. marketing. e. overtime.
a
Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________. a. sustainability; threat of global warming b. offshoring; need to promote domestic production c. forecasting; stabilization of demand d. technology; impact of random variation d. flexibility; pressure to be more efficient
a
Which of the following is not a characteristic of service operations? a. easy measurement of productivity b. intangible output c. low uniformity of input d. high customer contact e. high labor content
a
Product design and process selection are examples of _______ decisions. a. tactical b. system design c. forecasting d. financial e. system operation
b
In addition to operations, which of the following is considered a "line" function? a. finance b. IT c. sales d. procurement e. accounting
c
Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is a. an example of b. volume analysis. c. illegal price discrimination. d. revenue management. e. outsourcing. f. collusion.
d
