CIS 3380 Final review

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Forward integration

What is 3D printing?

A process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model.

Which of the following is true in regards to the elimination of redundant information?

Improves information quality

Which of the following are common financial ratios executives use to monitor business success of strategic initiatives?

Internal rate of return Return on investment Payback method Break-even analysis

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Backward integration

What measures the customer's worth over a specific period of time?

Customer profitability

John Cleaver is the CEO of Tech World, which is a retail store that sells computers, monitors, cameras, televisions, and many other electronic products. John and his executive team are meeting to brainstorm new ideas on how to grow the business. One idea is to mimic a competitor's product that is attempting to sell a new product in a different industry. After performing a Porter's five forces analysis John determines that all of the forces are high in this new industry. What should John do?

Not introduce the product because all five forces are strong and this would be a highly risky business strategy.

Which of the following are common customer relationship management metrics executives use to measure the success of its customer relationships?

Number of new customers Customer satisfaction levels Cost per interaction by marketing campaign Customer retention rates

Which of the following represents a reason for low-quality information?

Online customers intentionally enter inaccurate information to protect their privacy. Different systems have different information entry standards and formats. Third-party and external information contains inaccuracies and errors.

Which of the following is not a department in an organization?

Sole proprietorship, Partnership

Sandy Fiero works as the Chief Knowledge Officer for Bend Lumbar Company. She has been given the responsibility to create a product or service that will bring an added value to its customers to increase the company's revenue. Sandy determines that the best value she can add is by creating a service that offers free next day shipping on any order over $50. Where in the value chain is Sandy adding value?

The primary value activity outbound logistics

A service is a business task.

True ?

What offers a pay-per-use revenue model similar to a metered service such as gas or electricity?

Utility Computing

What is software?

any set of instructions that tells the hardware what to do

Who are the primary users of ERP systems?

Accounting, finance, logistics, and production

A BPMN __________ is a task in a business process.

Activity

Which of the following is correct if you chose a cloud ERP implementation method?

All the hardware and software are owned and hosted by a cloud vendor.

What is the integration of a company's existing management information systems?

Application integration

Your boss, Penny Dirks, has asked you to analyze the airline industry using Porter's three generic strategies. Which of the following companies are using a differentiation strategy?

British Airways, Singapore Airlines, and Virgin Atlantic.

Which of the following are included in extended ERP components?

Business intelligence Customer relationship management Supply chain management Ebusiness

What an artificial intelligence program that simulates interactive human conversation by using key precalculated user phrases and auditory or text-based signals?

Chatbot

What is a subset of sustainable MIS that refers to the environmentally responsible use, manufacture, and disposal of technology products and computer equipment?

Clean Computing

Which of the below does not represent a company that requires up-to-the-second information?

Construction companies

What is a facility used to house management information systems and associated components, such as telecommunications and storage systems?

Data Center

A BPMN __________ is anything that happens during the course of a business process.

Event

What refers to discarded, obsolete, or broken electronic devices?

Ewaste

For an organization to succeed, every department or functional area must work independently to be most effective.

False

Which of the following are examples of key performance indicators? (Check all that apply)

Percentage of help desk calls answered Number of product returns Turnover rates of employees

Which of the following are included in the five basic supply chain activities? (Check all that apply)

Plan Source Make Deliver Return

What is the ability to get a system up and running in the event of a system crash or failure that includes restoring the information backup?

Recovery

_________ offer many advantages over using a text document or a spreadsheet, which include decreased flexibility and decreased scalability and performance.

Relational databases

There are many different stakeholders found in an organization. Stakeholders drive business strategies, and depending on the stakeholder's perspective, the business strategy can change. Which of the following is a main concern for partners/suppliers?

Reliable contracts

Which of the following are included in sales operational CRM technologies? (Check All That Apply)

Sales management Contact management Opportunity management

MIS can add value to both primary activities and support activities in the value chain. Which of the following is not an example of a company adding value by the use of MIS in a primary activity?

Scottrade Corp. creating an online system for employees to track paychecks, benefits, wellness rewards programs, and other employee benefit items.

The information MIS infrastructure supports the day-to-day business operations and plans for __________.

Security Breaches and Theft. Floods and Earthquakes. Malicious Internet Attacks.

What uses a systematic approach to improve business effectiveness and efficiency continuously?

Static process

What improves business process efficiencies simplifying or eliminating unnecessary steps?

Streamlining

Which of the following are included in a typical supply chain? (Check All That Apply)

Supplier Manufacturert Distributor Retailert Customer

What is supplier power?

The suppliers' ability to influence the prices they charge for supplies (including materials, labor, and services).

Companies update business strategies continuously as internal and external environments change.

True

Nearshore outsourcing occurs when contracting an outsourcing arrangement with a company in a nearby country. Often this country will share a border with the native country.

True

Which of the following are included in CRM prediction technologies? (Check all that apply)

What customers are at risk of leaving? Which products will our customers buy?

In a SWOT analysis, strengths and weaknesses originate __________ an organization.

inside (internally)

Within the data warehouse model, the internal databases could include _______

marketing, sales, inventory, and billing

What is technical feasibility?

measures the practicality of a technical solution and the availability of technical resources and expertise

What is feasibility?

the measure of the tangible and intangible benefits of an information system

What is inventory cycle time?

the time it takes to manufacture a product and deliver it to the retailer