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Which of the following is NOT a traditional functional area of a​ business? a) human resources b) marketing and sales c) advertising d) supply chain management e) accounting and finance

advertising

Data is stored in a computer using patterns of _______________ defined by stranded coding schemes. a) bytes b) bits c) programming statements d) hertz c) characters

bits

_____________ typically provide(s) push reporting, exception reporting, and pull reporting. a) Web crawlers b) OLAP c) Digital dashboards d) Intelligent agents e) Neural networks

Digital dashboards

A key function of RDMBS is the ____________ , which enable users to retrieve data from the database to answer questions. a) data dictionary b) form c) table d) query e) question

Query

If your data needs exceed traditional RDBMSs and requires NoSQL, ________________ is considered a popular option. a) MySQL b) Oracle c) DB2 d) Hadoop e) SQL Server

Hadoop

To stay ahead of the competition, organizations have turned to __________ , using information systems to gather and analyze data and information from internal and external sources in order to make better business decisions. a) business applications b) business intelligence c) transaction processing d) web sites e) e-commerce

Business Intelligence

An example of a type of unstructured data is: a) customer comments on a social media site b) click stream data from a website c) sensor readings d) spreadsheets e) transaction data

Customer comments posted on social media site

The purpose of a(n) __________ is to store and distribute valuable data from an organization's internal information systems and external sources for analysis and querying. a) operational system b) transaction processing system c) data warehouse d) master file e) data dictionary

Data Warehouse

Which of the following statements about data marts is NOT true? a) data marts are considerably more expensive to develop than data warehouse b) a data mart is a smaller-scope data warehouse c) data marts can be targeted to a specific group of end users d) data marts are often found in small and medium-sized businesses e) data marts can be implemented on simpler and less expensive hardware compared to data warehouse

Data marts are considerably more expensive to develop than data warehouses

A ____________ is a software application with which you create, store, organize, and retrieve data from a single database or several databases. a) file b) network c) transaction d) application program e) database management system

Database Management System

A(n) __________ is something you collect data about. a) table b) row c) column d) record e) entity

Entity

The __________ database management system is capable of handling large volumes of unstructured data. a) file-based b) client-based c) MySQL d) RDBMS e) NoSQL

NoSQL

A key consideration related to business intelligence (BI) is that focuses on _________ data to aid in decision making. a) redundant b) future c) aligned d) predictive e) past

Past

Which of the following is a limitation of relational database management systems (RDBMS)? a)RDBMS data are stored in tables b) RDBMS allow for different data types c) RDBMS are not easily scalable in response to demand variations d) RDBMS allows for inserting data e) RDBMS support business processes

RDBMS are not easily scalable in response to demand variations

______________ is an example of volatile memory. a) Random access memory (RAM) b) an optical disk c) Read-only memory d) a redundant array of independent drives (RAID) e) a solid-state drive

Random access memory (RAM)

A(n) ___________ is also known as an entity instance. a) record b) attribute c) table d) column e) cell

Record

Which of the following is an important enabling technology that is used to share similar data across applications over the​ Web? a) SQL b) HTML c) XML d) ISM e) URL

XML

The purpose of an OLAP cube is to: a) record a sales transaction b) allow data to be analyzed on a single dimension c) allow data to be analyzed by multiple dimensions d) analyze an expert's judgement e) facilitate e-commerce

allow data to be analyzed by multiple dimensions

​___________________ CRM systems include technologies such as data​ mining, decision​ support, and other business intelligence capabilities. a) analytical b) communicational c) executive d) collaborative e) operational

analytical

The type of data mining that is used to identify items that are frequently purchased together is called _________ discovery. a) predictive b) association c) sequence d) class e) intersection

association

Most enterprise software is built around a set of​ ________, which reflect techniques and processes that have consistently shown superior results. a) operational guidelines b) best practices c) accreditation standards d) functional guidelines e) predictable routines

best practices

The type of testing that involves actual system users performing tests of the new system with actual data is called​ ___________ testing. a) alpha b) beta c) developmental d) performance e) usability

beta

A​ ___________ analysis is used to determine when the costs of a new training program are equal to the benefits to the organization. a) break-even b) risk-assessment c) net present value d) systems e) weighted multicriteria

break-even

An integrated supply network can help reduce the impact of the​ ___________, which occurs when small forecasting errors at the end of the supply chain produce massive forecasting errors farther up in the supply chain. a) forecast error result b) saturation effect c) bullwhip effect d) fluctuation effect e) demand swing effect

bullwhip effect

Amazon.com works with another commercial vendor to set up a​ web-based procurement system. Which of the following terms best describes this​ situation? a) Value chain management b) ​Business-to-business electronic commerce c) ​Supplier-to-supplier electronic commerce d) Electronic data interchange e) ​Supplier-to-business electronic commerce

business-to-business electronic commerce

Operating systems perform a variety of necessary functions for computers, including all of the following EXCEPT: a) maintaining the structure of storage directories and sub-directories b) changing the font style and color in a Word document c) booting (starting) the computer d) managing the programs and data in main memory e) managing secondary storage

changing the font style and color in a Word document

The purpose of online analytical processing (OLAP) is to provide: a)complex multidimensional data analyses b) expert decision making c) predictive forecasts d) simple data summaries e) rapid posting of transaction data

complex multidimensional data analyses

To successfully implement​ CRM, organizations will have to implement all of the following organizational changes​ EXCEPT: a) policies and processes must reflect a customer focus b) measures of the customer experience must be monitored and shared c) employees must be trained to have a customer focus d) measures for customer satisfaction must be monitored e) concerns about customer privacy can be relaxed

concern about customer privacy can be relaxed

An activity that is critical in the implementation of an ERP system but is often underestimated is that of​ _________. a) connecting the network b) customizing the user interface c) installing the software on the hardware d) configuring the ERP system parameters e) selecting the color of the fonts and screen background

configuring the ERP system parameters

Today, organizations require a(n) _____________ in order to monitor and analyze data and business processes, adjust business process, and update organizational plans. a) random planning cycle b) annual strategic plan c) budget plan d) separate company e) continuous planning process

continuous planning process

The purpose of​ a(n) _____________ is to support the communication preferences of​ customers, using multiple communication channels. a) digital dashboard b) customer engagement center c) enterprise marketing management system d) customer service center e) sales force automation system

customer engagement center

An organization that uses an access point that automates the business processes that occur​ before, during, and after sales have been transacted between itself and multiple customers is using a​ _________________. a) customer exchange system b) sourcing portal c) procurement portal d) supplier portal e) customer portal

customer portal

Core components of ERP systems include all of the following​ EXCEPT: a) inbound logistics b) customer relationship management c) sales and marketing d) employee recruitment e) financial reporting

customer relationship management

The core business process that focuses on​ after-sale activities​ is: a) customer service b) receiving and stocking raw materials, parts, and products c) order processing d) sales of end products e) distribution of end products

customer service

Which of the following is the component of the operational CRM that automates service​ requests, complaints, product​ returns, and information​ requests? a) digital dashboard b) customer engagement c) customer service d) enterprise marketing management e) sales force automation system

customer service

When a company has a unique software need that cannot be satisfied by generic​ technologies, it will usually choose​ a(n) ____________ software option. a) generic b) embedded c) personal productivity d) customized e) off-the-shelf

customized

___________ algorithms search for hidden patterns in large volumes of data in order to develop predictive models. a) data mining b) OLAP c) RDBMS d) E-commerce e) OLTP

data mining

which of the following statements about the relational database model is NOT true? a) tables can be related through the use of common fields b) data redundancy is completely eliminated c) records of data are in table rows d) tables contain all the facts about the objects of interests in the database e) fields of data in table columns

data redundancy is completely eliminated

What is the purpose of making a business case for an information​ system? a) define the value expected from the investment in the system b) define what the organization needs from the new system c) define the approach to take in acquiring the information system d) define the legal requirements of the new system e) define the hardware infrastructure that will support the new system

define the value expected from the investment in the system

Which of the following helps visualize key CRM performance​ metrics? a) digital dashboard b) customer portal c) XML tag d) XBRL data e) transaction processing system

digital dashboard

The outbound logistics core activity is associated​ with: a) receiving and stocking raw materials, parts, and products b) distribution of end products c) manufacturing of end products d) selling of end products to customers e) order processing

distribution of end products

A company whose supply chain is focused on maximizing customer service is striving to achieve supply chain​ ______________. a) balance b) equilibrium c) effectiveness d) equality e) efficiency

effectiveness

Which of the following terms refers to​ computer-to-computer communication following specific​ standards? a) interchange data protocol (IDP) b) Transaction data exchange (TDE) c) electronic data transfer (EDT) d) transaction data transfer (TDT) e) electronic data interchange (EDI)

electronic data interchange (EDI)

In an effort to correct the problems associated with standalone​ systems, organizations have turned to​ _______________ systems. a) primary b) enterprise-wide systems c) core d) support e) legacy

enterprise-wide systems

which of the following is commonly used when designing a database for the purpose of showing associations between entities? a) entity normalization technique b) packet switching c) computer clustering d) batch processing e) entity-relationship diagram

entity-relationship diagram

A(n) ___________ system uses reasoning methods based on knowledge about a specific problem domain in order to provide advice. a) data mining b) OLAP c) competitive intelligence d) expert e) decision support

expert

The three types of arguments typically made in the business case for an information system are​ ________. a) faith, fear, and facts b) costs, benefits, and facts c) fear, benefits, and competition d) faith, data, and profits e) facts, fear, and costs

faith, fear, and facts

The business case for a new information system includes this​ argument: "We must have this new system to keep up with our​ competition." This is an example of a​ _________-based argument. a) profit b) fear c) benefit d) fact e) faith

fear

A company that implements CRM software and strategy can expect all of the following benefits​ EXCEPT: a) better information b) faster problem identification and resolution c) higher customer turnover d) individualized service e) improved product development

higher customer turnover

​"Making the business​ case" is best defined as​ ________ the value provided by a system. a) identifying and limiting b) describing c) identifying, quantifying, and presenting d) describing and presenting e) limiting and presenting

identifying, quantifying, and presenting

When companies deploy supply chain management​ systems, they are hoping to experience all of the following benefits​ EXCEPT: a) improved customer service b) accelerated product development and innovation c) improved coordination of suppliers d) increased time to market e) reduced inventory costs

increased time to market

The support activity that ensures that employees have the​ hardware, software, and network access required to perform their jobs is​ ________. a) procurement activities b) human resources activities c) infrastructure activities d) administrative activities e) technology development activities

infrastructure activities

An information system that supports functional​ areas, business​ processes, and decision making within an organization is​ ________________. a) customer focused b) enterprise focused c) stakeholder- focused d) supplier-focused e) internally focuses

internally focused

Standalone systems that cannot integrate with other systems easily are generally called​ _____________ systems, and are frequently on the list of systems that need to be replaced. a) legacy b) support c) integrated d) enterprise e) primary

legacy

Collaborative CRM provides all of the following customer communication enhancements​ EXCEPT: a) reduced communication barriers b) better customer service from any touch point c) better understanding of customer history d) less customer interaction with the company e) better understanding of customer current needs

less customer interaction with the company

The core business process in which goods are not manufactured until a sales order is actually received is called​ ________________. a) make-to-order b) market-to-stock c) value chain d) order-to-cash e) procure-to-pay

market-to-order

Using a decision support system to determine market share is a(n) __________ function. a) accounting b) marketing c) finance d) production e) human resources

marketing

All of the following are important recommendations to achieve a successful enterprise system implementation​ EXCEPT: a) secure executive sponsorship b) get help for outside experts c) involve the right people d) minimize the time devoted to training e) look beyond ERP

minimize the time devoted to training

When the system fails to improve productivity because of poor design and​ implementation, the cause is often​ _______________________. a) intangible costs b) measurement problems c) mismanagement d) time lags e) redistribution

mismanagement

If the organization fails to include the right people in an enterprise system implementation​ project, all of the following problems may occur​ EXCEPT: a) people may refuse to use the new system b) essential business requirements may be overlooked c) people may react negatively to the new system d) different perspectives will not be captured e) money can be saved with a faster implementation

money can be saved with a faster implementation

The advantages of the​ just-in-time production strategies include all of the following​ EXCEPT: a) risks to inventory obsolescence are reduced b) more frequent missed production schedules c) parts and raw materials arrive just when they are needed for production d) capital costs of inventory are minimized e) inventory storage costs are minimized

more frequent missed production schedules

The technique of ___________ is necessary to refine the structure of a relational database model to optimize its efficiency and maintainability. a) fine-tuning b) refinement c) renovation d) enhancement e) normalization

normalization

​Software, such as Microsoft​ Office, that is written by​ third-party vendors for the needs of different users and organizations is known as​ ________software. a) off-the-shelf b) business process c) network d) custom e) open source

off-the-shelf

When purchasing goods from​ Amazon.com, which of the following terms refers to the process of creating an​ account, adding items to the shopping​ cart, providing billing and shipping​ information, and submitting the​ order? a) enterprise system management b) make-to-order process c) make-to-stock process d) inbound logistics e) order-to-cash process

order-to-cash process

Which of the following is NOT a challenge associated with creating an effective supply chain management​ strategy? a) overcome concerns about intellectual property theft b) the system is only as good as the data it receives c) overcome distrust among supply chains partners d) gain agreement among supply chain partners on the supply chain management system to use e) overcome database normalization challenges with relational databases

overcome database normalization challenges with relational databases

The phases of the systems development life cycle​ (SDLC), in​ order, are: a) design; planning and selection; implementation and operation b) analysis; design; planning and selection c) design; analysis; planning and selection; implementation and operations d) planning and selection; analysis; design; implementation and operation e) analysis; planning and selection; implementation and operation

planning and selection; analysis; design; implementation and operation

The purpose of a(n) ______________ is to connect other devices to a computer. a) port b) tape c) element d) portal e) power supply

port

A(n) _______________ key, like StudentID in a STUDENT table, is used to uniquely identify each row or record in a database table. a) optional b) primary c) foreign d) redundant e) relationship

primary

Amazon.com works with external vendors in order to offer vast amounts of products. Which of the following terms refers to the process of obtaining goods from these​ vendors? a) make-to-order process b) make-to-stock process c) order-to-cash process d) value chain procurement e) procure-to-pay process

procure-to-pay process

Which of the following terms refers to the difficulty of showing that information system investments generate significant productivity​ gains? a) inverted cost curve b) productivity paradox c) proxy variability d) tangible cost phenomenon c) statistical anomaly

productive paradox

which of the following is NOT a key purpose of business analytics? a) provide a detailed picture of the current state of a business b) identify trends c) predict business outcomes d) understand the data e) build explanatory models

provide a detailed picture of the current state of a business

The purpose of a key indicator report is to: a) provide answers to unplanned questions b) provide access to greater levels of detail c) provide a summary of critical information on a regular schedule d) provide routine information at predefined intervals e) highlight situations that fall outside the expected normal range of values

provide a summary of critical information on a regular schedule

The core activity of inbound logistics​ involves: a) distribution of end products b) receiving and stocking raw materials, parts, and products c) manufacturing of end products d) selling of end products to customers e) order processing

receiving and stocking raw​ materials, parts, and products.

When examining overall IS productivity in an​ industry, ______________ occurs when benefits are difficult to identify because innovations may be beneficial for individual​ firms, but not the industry as a whole. a) measurement b) competition c) mismanagement d) redistribution e) lag times

redistribution

Which of the following is NOT a common purpose of a geographic information system? a) locate target customers b) identify optimal product mixes at a specific locations c) perform competitor analysis d) replicate an expert's judgement e) find optimal site locations

replicate an expert's judgement

A critical task in the systems analysis phase of the SDLC is​ _________________. a) estimating tangible benefits b) usability testing c) estimating tangible costs d) requirements collection e) human-computer interaction design

requirements collection

Which of the following is the component of the operational CRM that supports the​ day-to-day sales activities of an​ organization? a) customer engagement b) customer service c) digital dashboards d) sales force automation e) enterprise marketing management

sales force automation

A key distinction between the business processes of manufacturing businesses versus service businesses​ is: a) service business do not deal with products whereas manufacturing business do b) service business do not require the sales and marketing core business process c) service business do not require much emphasis on inbound and outbound logistics core business processes d) manufacturing businesses do not require the customer service core business process e) neither type of business requires the human resources core business process

service business do not require much emphasis on inbound and outbound logistics core business processes

Which of the following involves creating formal groups to identify and assess the volume and sentiment of what is being said about a​ company, individual,​ product, or​ brand? a) web content mining b) predictive CRM c) competitive intelligence d) Mobile CRM e) social media monitoring

social media monitoring

Systems that have been created to support the processing needs of particular business activities in particular departments are termed​ ___________ applications. a) standalone b) support c) primary d) enterprise e) integrates

standalone

A​ ______ automates the business processes involved in purchasing or procuring products between a single buyer and multiple suppliers. a) vendor exchange b) customer portal c) market portal d) sourcing array e) supplier portal

supplier portal

A​ _______ refers to a collection of companies and processes involved in moving a product from the suppliers of raw materials and parts to final​ production, and to the customer. a) supply chain b) value chain c) portal d) production chain e) production line

supply chain

​___________ applications are part of an interorganizational information system that facilitates the upstream flow of information. a) customer relationship management b) supply chain management c) decision support d) executive support e) management information

supply chain management

When organizations use components of the supply chain management system to work with partners across the supply network to improve accuracy of demand​ forecasts, reduce inventory​ buffers, increase the velocity of​ materials, and improve customer​ service, they are using the​ ____________ function. a) safety stock planning b) supply network collaboration c) materials management d) distribution planning e) order promising

supply network collaboration

Which of the following is NOT a basic step of business process​ management? a) surveying customers about product preferences b) developing a vision that specifies business objectives c) understanding and measuring existing processes d) identifying ways to improve processes with information systems e) identifying critical processes to be redesigned

surveying customers about product preferences

The​ ________________ has primary responsibility in a systems development project. a) infrastructure analyst b) database analyst c) systems analyst d) network administrator e) data scientist

system analyst

Which of the following is a process that a company like Netflix would use to​ develop, build, and maintain a system to improve movie​ recommendations? a) systems analysis and design b) break-even analysis c) risk analysis d) weighted multi criteria analysis e) net present value analysis

systems analysis and design

A key challenge of knowledge management systems is to identify and manage ___________ knowledge assets and make them available to organizations members. a) explicit b) archival c) private d) tacit e) textual

tacit

Features of an ERP system include all of the following​ EXCEPT: a) consistent look and feel b) centralized storage of data c) enhanced organization-wide access to data d) complaint with regulatory requirements e) tailored to each organization's unique business needs

tailored to each organization's unique business needs

Organizations that build​ Internet, intranet,​ extranet, or mobile applications are utilizing the​ ______________ support business activity. a) infrastructure b) technology development c) human resources d) administrative e) procurement

technology development

Reasons why​ radio-frequency identification​ (RFID) tags are becoming a very popular technology in supply chain management systems include all of the following​ EXCEPT: a) the need for hand-scanning is eliminated b) the tags are much cheaper than bare codes c) the need for line-of-sight reading is eliminated d) information on the tags can be easily modified e) more information can be stored on the tag circuits

the tags are much cheaper than bar codes

The financial analysis associated with investing in a new information system should include​ ______________________, which includes all​ acquisition, use, and maintenance costs. a) the total cost of ownership b) recurring costs c) intangible benefits d) intangible costs e) both intangible costs and benefits

the total cost of ownership

​________________ is(are) sometimes attributed for productivity challenges related to the time when an organization makes an investment until benefits are actually realized. a) assets b) liabilities c) time cycles d) time lags e) downtime

time lags

Company A is a supplier to company B and provides information through its value chain to its customer​ (company B). Company B is a supplier to company C and provides information through its value chain to its customer​ (company C). Connecting the value chains so that information flows between companies creates a​ ________ system. a) enterprise b) unified c) intranet d) value e) structural

value

The set of business activities that add value to the end product is referred to as a​ __________. a) value chain b) critical path c) essential structure d) primary flow e) key sequence

value chain

When Walmart enables a supplier such as Proctor​ & Gamble to manage the inventory levels of​ P&G goods in Walmart warehouses by sharing inventory and sales​ data, it is using the​ ______________ business model. a) vertical inventory management b) just-in-time c) remote inventory management d) vendor-managed inventory e) supplier-sourced inventory

vendor-managed inventory

A market comprised of firms operating within a certain industry sector is termed a​ _____________ market. a) captive b) vertical c) horizontal d) stable e) non-competitive

vertical

Which of the following is NOT a key process generally supported by supply chain planning​ modules? a) distribution planning b) demand planning and forecasting c) warehouse layout planning d) production planning e) inventory and safety stock planning

warehouse layout planning

The​ _____________ is used to decide which of several different IS investments is the most desirable for the organization to accept. a) discount rate b) weighted multi criteria analysis c) internal rate of return d) break-even point e) cost-benefit analysis

weighted multi criteria analysis

A common feature of a decision support system (DSS) is to perform ___________ to examine alternative problem solutions. a) web content mining b) competitive intelligence c) what-if analysis d) correlation analysis e) association discovery

what-if analysis


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