Class 7

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steps involved in PERT

1. Analyzing and sequencing tasks 2. Estimating the time needed to complete each task 3. Drawing a PERT network illustrating the first two steps 4. Identifying the critical path

Gantt Chart

A bar graph that shows what projects are being worked on and how much has been completed.

Program Evaluation and Review Technique (PERT)

A method for analyzing the tasks involved in completing a given project and estimating the time needed

Facility Layout Options

Assembly Line Layout; Modular Layout; Fixed-position layout; Process layout

the production process

Inputs (land, labor, capital, entrepreneurship, knowledge) -> Production control (planning, routing, scheduling, dispatching, follow up) -> Outputs (goods, services, ideas)

modular layout

Teams of workers produce more complex units of the final product

purchasing

The function that searches for high-quality material resources, finds the best suppliers and negotiates the best price for goods and services.

True or false: Computers are used to design products when CAD is employed.

True; CAD is the acronym for computer aided design.

Telecommuting

Working at home via computer

Six Sigma Quality

a quality measure that allows only 3.4 defects per million opportunities

production management

all the activities managers do to help firms create goods

fixed-position layout

allows workers to congregate around the product to be completed

The main idea behind mass production is to produce a large number of a limited variety of products ______. a. at very slow speeds b. at a very low cost c. with very few inputs d. with very few employees

at a very low cost

what are the different types of production processes? a) unbroken or fitful b) continuous or intermittent

b) continuous or intermittent

In order to be a quality organization, a firm must: a. do only endpoint inspection b. consistently produce what the customer wants c. view quality as one step in production d. confine quality measures to manufacturing

consistently produce what the customer wants

quality

consistently producing what the customer wants while reducing errors before and after delivery

Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential_______.

customers, clients, or consumers

The physical arrangement of resources in the production process refers to: a. mass customization b. facility layout c. facility location d. lean manufacturing

facility layout

Industrial robots have completely changed manufacturing because they (select multiple): a. improve productivity b. can work 24/7 with great precision c. reduce costs d. increase the number of jobs for humans

improve productivity can work 24/7 with great precision reduce costs

Because of _____ ______, more flexibility in choice of business location has increased while allowing firms to remain competitive.

information technology

continuous process

long production runs turn out finished goods over time

Technological changes have had such a great impact on the ______ that this segment of the American economy will likely never employ as many people as it did in the 1950s. a. services industry b. electronics industry c. manufacturing industry d. banking and finance industry

manufacturing industry

The production process should be a sequence of steps starting with inputs, followed by production control, and ending with: a. raw materials b. work in progress c. outputs/finished products

outputs/finished products

Industrial robots can work 24 hours a day, seven days a week with great_____.

precision or accuracy

_______ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

production

intermittent process

production runs are short and the producer adjusts machines frequently to make different products

process layout

similar equipment and functions are grouped together

The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) ________, for overall company quality using several key areas for measurement.

standard or benchmark

mass customization

tailoring products to meet the needs of a large number of individual customers

production

the creation of goods using land, labor, capital, entrepreneurship and knowledge (the factors of production)

process manufacturing

the part of production that physically or chemically changes materials

assembly process

the part of the production process that puts together components

facility layout

the physical arrangement of resources, including people, to most efficiently produce goods and provide services

computer-integrated manufacturing (CIM)

the uniting of computer-aided design with computer-aided manufacturing

computer-aided design (CAD)

the use of computers in the design of products

computer-aided manufacturing (CAM)

the use of computers in the manufacturing

What is the goal of operations management in service industries? a. to eliminate additional customer expectations b. to find inexpensive ways to get things done c. to provide good experiences for those who use the service d. to create jobs for the local community

to provide good experiences for those who use the service

lean manufacturing

using fewer resources compared to mass production

Assembly Line Layout

workers do only a few tasks at a time


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