Class 7
steps involved in PERT
1. Analyzing and sequencing tasks 2. Estimating the time needed to complete each task 3. Drawing a PERT network illustrating the first two steps 4. Identifying the critical path
Gantt Chart
A bar graph that shows what projects are being worked on and how much has been completed.
Program Evaluation and Review Technique (PERT)
A method for analyzing the tasks involved in completing a given project and estimating the time needed
Facility Layout Options
Assembly Line Layout; Modular Layout; Fixed-position layout; Process layout
the production process
Inputs (land, labor, capital, entrepreneurship, knowledge) -> Production control (planning, routing, scheduling, dispatching, follow up) -> Outputs (goods, services, ideas)
modular layout
Teams of workers produce more complex units of the final product
purchasing
The function that searches for high-quality material resources, finds the best suppliers and negotiates the best price for goods and services.
True or false: Computers are used to design products when CAD is employed.
True; CAD is the acronym for computer aided design.
Telecommuting
Working at home via computer
Six Sigma Quality
a quality measure that allows only 3.4 defects per million opportunities
production management
all the activities managers do to help firms create goods
fixed-position layout
allows workers to congregate around the product to be completed
The main idea behind mass production is to produce a large number of a limited variety of products ______. a. at very slow speeds b. at a very low cost c. with very few inputs d. with very few employees
at a very low cost
what are the different types of production processes? a) unbroken or fitful b) continuous or intermittent
b) continuous or intermittent
In order to be a quality organization, a firm must: a. do only endpoint inspection b. consistently produce what the customer wants c. view quality as one step in production d. confine quality measures to manufacturing
consistently produce what the customer wants
quality
consistently producing what the customer wants while reducing errors before and after delivery
Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential_______.
customers, clients, or consumers
The physical arrangement of resources in the production process refers to: a. mass customization b. facility layout c. facility location d. lean manufacturing
facility layout
Industrial robots have completely changed manufacturing because they (select multiple): a. improve productivity b. can work 24/7 with great precision c. reduce costs d. increase the number of jobs for humans
improve productivity can work 24/7 with great precision reduce costs
Because of _____ ______, more flexibility in choice of business location has increased while allowing firms to remain competitive.
information technology
continuous process
long production runs turn out finished goods over time
Technological changes have had such a great impact on the ______ that this segment of the American economy will likely never employ as many people as it did in the 1950s. a. services industry b. electronics industry c. manufacturing industry d. banking and finance industry
manufacturing industry
The production process should be a sequence of steps starting with inputs, followed by production control, and ending with: a. raw materials b. work in progress c. outputs/finished products
outputs/finished products
Industrial robots can work 24 hours a day, seven days a week with great_____.
precision or accuracy
_______ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.
production
intermittent process
production runs are short and the producer adjusts machines frequently to make different products
process layout
similar equipment and functions are grouped together
The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) ________, for overall company quality using several key areas for measurement.
standard or benchmark
mass customization
tailoring products to meet the needs of a large number of individual customers
production
the creation of goods using land, labor, capital, entrepreneurship and knowledge (the factors of production)
process manufacturing
the part of production that physically or chemically changes materials
assembly process
the part of the production process that puts together components
facility layout
the physical arrangement of resources, including people, to most efficiently produce goods and provide services
computer-integrated manufacturing (CIM)
the uniting of computer-aided design with computer-aided manufacturing
computer-aided design (CAD)
the use of computers in the design of products
computer-aided manufacturing (CAM)
the use of computers in the manufacturing
What is the goal of operations management in service industries? a. to eliminate additional customer expectations b. to find inexpensive ways to get things done c. to provide good experiences for those who use the service d. to create jobs for the local community
to provide good experiences for those who use the service
lean manufacturing
using fewer resources compared to mass production
Assembly Line Layout
workers do only a few tasks at a time
