CMIS 342- set 2

The planning process that integrates production, purchasing, and inventory management of interdependent items is called _______.

MRP

________ are a set of core data that span the enterprise information systems.

Master Data

______ CRM systems are interactive systems that enable organizations to conduct communications related to sales, marketing, and customer service activities through portable devices for the purpose of building and maintaining relationships with its customers.

Mobile

Most organizations design TPS to process transactions as soon as they occur. This is called ________.

OLTP

A transaction is any business event that generates ____________ worthy of being captured and stored in a database.

data

_________ is the customer's potential revenue stream over a number of years.

Lifetime Value

In the _______ component of SCM, supply chain managers develop processes for managing their goods and services inventory.

Plan

You decide to change your business processes in order to implement SAP without making any changes to it. This is an example of the ________ approach to ERP implementation.

Vanilla

____________ flows are the physical products, raw materials, supplies, and so forth that flow along the chain.

Material

It is really important that your customers are able to contact you anytime, anywhere, from any device. This suggests you should implement a(n) _______ CRM system

Open-source

The ____________ function is responsible for managing the organization's supply chain.

POM

You want to buy a 65" TV, but a sales representative talks you into the 70" TV because it is only a little more expensive and will still fit nicely into that spot on your wall. This is an example of ________

Upselling

_______ is part of the ______ process and occurs when the company is trying to fulfill a specific customer order

Make-to-order; production

The push model is also called ________ which means the production process begins with a ___________.

Make-to-stock; forecast

_______ is part of the ______ process and occurs when the company is trying to increase its inventory

Make-to-stock; production

__________ is a business strategy that enables manufacturers to share product-related data that support product design and development and supply chain operations.

PLM

Organizations must have a strategy for managing all the resources that are involved in meeting customer demand for their product or service. This strategy is developed in the ______ component of SCM.

Plan

Databases minimize _________; this means _______.

isolation; applications cannot access data associated with other applications

Databases ________ redundancy; this means __________.

minimize; the same data are stored in multiple locations

Databases ________ inconsistency; this means __________.

minimize; various copies of the data do not agree

__________ CRM systems are purchased from a vendor and then installed on site

on-premise

If your organization collects transactions and processes them at night, this is called ____

Batch processing

The __________ provide(s) information on each attribute and why the attribute is needed in the database, who uses it, and how it should be updated.

Data dictionary

You purchase the raw metal, glass, and leather to manufacture your new car from various suppliers. You are conducting business ________.

Upstream

___________ eliminates the need for the company to submit purchasing orders.

VMI

___________ occurs when the supplier, rather than the retailer, manages the entire inventory process for a particular product or group of products.

VMI

With the ______ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.

Vanilla

A _____ is a group of eight _____.

byte; bits

_________ is part of the ___________ process and involves sending goods that are in the warehouse to customers.

sell-from-stock; fulfillment

The production process originates in the _______ department and ends in the _____ department.

warehouse; warehouse

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

Ad-hoc

Which of the following is NOT a problem associated with Big Data

Big Data can be structured, unstructured, or semi-structured

Your cable company sells you package deal with internet, phone, and TV. This is an example of ______.

Bundling

_________ is when a business sells a group of products or services together at a lower price than their combined individual prices.

Bundling

Which of the following does NOT help with managing supply chain information?

CRM

A _________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up.

Contact management

_______________ commerce refers to the intersection of messaging apps and shopping; that is, the trend toward interacting with businesses through messaging and chat apps.

Conversational

________ is an advantage of cloud-based ERP systems.

Cost

__________ is the marketing of additional related products to customers based on a previous purchase.

Cross Selling

Amazon's recommender system is an example of _______.

Cross selling

With the ____ approach to on-premise ERP implementation, a company develops new ERP functions designed specifically for that firm.

Custom

________ is an approach to managing information across an entire organization.

Data governance

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report.

Drill-down

MRP is an earlier evolution of _______.

ERP

ERP systems that include administrative, sales, marketing, and HR processes are referred to as ______

ERP II

__________ systems are interorganizational ERP systems that provide web-enabled links among a company's key business systems and its customers, suppliers, distributors, and other relevant parties.

ERP II

____________ are designed to correct a lack of communication among ________.

ERP; FAIS

Suppose you work for XYZ Corporation. You know you can contribute 6% of your salary to a 401K and the company will match that 100% after 6 years of service because it is in the employee handbook. This is an example of _________.

Explicit Knowledge

Each department or functional area within an organization has its own collection of application programs or ____________.

FAIS

_________ are/is a customer-touching CRM application.

FAQs

TrueCar adopted _______ because it had to handle _________.

Hadoop; structured and unstructured data

________ flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data.

Information

A(n) __________ of an entity refers to each row in a relational table, which is a specific, unique representation of the entity

Instance

A(n) __________ of an entity refers to each row in a relational table, which is a specific, unique representation of the entity.

Instance

Intellectual capital is another term for ________.

Knowledge

A data __________ stores vast amounts of data in their original format until they are required, rather than forcing the integration of large volumes of data before analysis.

Lake

The ___________ key is an identifier field that uniquely identifies a record.

Primary

The ___________ process originates in the warehouse department and ends in the accounting department.

Procurement

A ________ system is a comprehensive source of information regarding products and services.

Product Knowledge

Microsoft Access uses ___________ to conduct queries.

QBE

Data _________ refers primarily to problems with the media on which the data are stored.

Rot

As the CEO of Widget Inc., you get a monthly report on the percentage of orders going through e-commerce. This is a(n) ________ report.

Routine

_______________ is the most popular query language used for interacting with a database.

SQL

If you want to implement an ERP system but cannot afford to make large investments in IT, ____ ERP is a good solution.

SaaS

Legacy systems were developed as _________.

Silos

In the _________ component of SCM, organizations choose suppliers to deliver the goods and services they need to create their product or service.

Source

A(n) ________________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

TPS

Which of the following is NOT an interorganizational system?

TPS

________ is the cumulative store of subjective or experiential learning.

Tacit knowledge

Which of the following is NOT a reason managing data is difficult.

The amount of data is decreasing exponentially with time.

________ is an advantage of cloud-based ERP systems.

access

A(n) ______ report summarizes the performance of critical activities.

key indicator

The pull model is also called ________ which means the production process begins with a ___________.

make to stock, customer order

______ CRM systems use social media technology and services to enable organizations to engage their customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent manner.

social

Each characteristic or quality of a particular entity is called a(n) _________.

Attribute

Stockpiling is most likely to occur with __________.

Bullwhip effect

___________________ refers to erratic shifts in orders up and down the supply chain.

Bullwhip effect

_________________ is an approach that integrates various automated factory systems.

CIM

_____________ are those data that visitors and customers produce when they visit a website and click on hyperlinks.

Clickstream data

__________ is the loss of a certain percentage of customers over time.

Customer churn

In the _______ component of SCM, organizations coordinate the receipt of customer orders, develop a network of warehouses, select carriers to transport their products to their customers, and create an invoicing system to receive payments.

Deliver

Distribution is a(n) __________ activity.

Downstream

__________is a communication standard that enables business partners to exchange routine documents electronically.

EDI

___________ flows involve money transfers, payments, credit card information and authorization, payment schedules, e-payments, and credit-related data.

Financial

Operational CRM systems support _______-office business processes or processes that _____________.

Front- directly interact with customers

The ___________ process originates in the sales department and ends in the accounting department

Fulfillment

___________ makes it difficult for oncology data to be shared across oncology practices.

HIPPA

___________ delivers the precise number of parts to be assembled into a finished product at precisely the right time.

JIT

The _____ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity.

Make

EDI decreases ______

Message Length

Data marts can be implemented ________ compared to data warehouses.

More quickly

Data marts and data warehouses typically use _______.

OLAP

A __________ generally describes an entity.

Record

Which of the following is an accurate representation of the data hierarchy from smallest to largest?

bit, byte, field, record, file, database

Which of the following is the correct order of the KMS cycle?

create, capture, refine, store, manage, disseminate

Database systems maximize __________.

independence