CMP - Phleb - Chapter 11 Quiz

B

These are liquid or freeze-dried serums that have a known value and have been prepared and tested by the manufacturer A. analytes B. control substance C. reagents D. testing agents

D

The focus of quality assurance is on processes that involve all of these EXCEPT A. requisitioning of tests B. integrity of the specimen C. performance on lab inspections D. laboratory staff salaries

A

A system for evaluating the delivery of a healthcare service, such as specimen collection is A. quality assurance B. quality control C. quality documentation D. quality management

C

An individual's ability to perform a procedure, such as blood collection is documented in the A. quality assessment form B. standard operating procedures C. competency assessment form D. proficiency testing materials

B

An ongoing set of activities used to monitor turnaround times is an example of A. quality assurance B. quality control C. quality documentation D. quality management

C

Acceptable limits for the performance of tests are referred to as A. standards B. variance C. parameters D. none of these

A

Achieving complete correctness or acceptable measures as close as possible to the true value is known as A. accuracy B. calibration C. process D. none of the above

A

Determining the turnaround time for STAT tests ordered for patients in the emergency department is a function of A. quality assurance B. quality control C. competency assessment D. proficiency testing

D

Developing and implementing ways to make processes and procedures better is the purpose of A. audit and evaluation B. corrective action C. preventive action D. process improvement

B

Deviations from the standard operating procedure are referred to as A. standards B. variances C. parameters D. none of these

D

Educating employees about the use of a new piece of phlebotomy equipment is an example of A. audit and evaluation B. corrective action C. competency assessment D. training

A, B and C

Problems with any step in a process many be discovered when reviewing (choose all that apply) A. incident report forms B. competency assessment C. proficiency testing results D. continuing education records

A, B and C

Quality control activities include recording temperatures for (choose all that apply) A. freezers B. incubators C. refrigerators D. patients

A

Questioning the accuracy of test results may occur if A. the results are significantly different than the last time the test was performed on the same patient B. the results are consistent with the medical providers diagnosis or expectations C. the results are consistent with the patient's clinical symptoms D. all of these apply

B

Recording the temperatures of the refrigerators used to store blood for testing is an activity of A. quality assurance B. quality control C. competency assessment D. proficiency testing

A

Reviewing the temperature logs for variances in blood storage temperatures is an activity of A. quality assurance B. quality control C. competency assessment D. proficiency testing

A

Rules of practice for performing a procedure are referred to as A. standards B. codes of ethics C. parameters D. none of these

D

Surveying patient satisfaction with the healthcare delivery system at facility is an example of A. quality assurance B. quality control C. quality documentation D. quality management

D

When should quality assurance activities be in place? A. the pre-evaluation phase of testing B. the evaluation phase of testing C. the post-evaluation phase of testing D. all of these

C

Which event will most likely affect patient satisfaction with the laboratory? A. One attempt was needed to obtain a blood specimen B. No hematoma formed after the veni-punction C. The patient's breakfast was delayed because the phlebotomist D. The phlebotomist wore a lab coat during the procedure