CMST - Final exam: pop quiz questions

A potential outcome of a defensive communication climate within and group is _______.

a weakening of group cohesion

Phrases that both emphasize inclusion and enhance feelings of connection and similarity are known as _______.

"we" language

What is the difference between your face and a mask?

A mask covers the private aspects of your self

Which of the following impressions form over time?

algebraic

in high-uncertainty-avodicance cultures, what do people place a lot of value on?

control

Why might you create several drafts of your delivery outline?

to allow revisions after practicing your speech

A pseudo-conflict may result from using a _______ approach to conflict.

Avoidance

Which of the following fallacies occurs if you argue that you deserve a Friday night off because a coworker also has it off?

Bandwagon appeal

Repeatable goal-directed behaviors and behavioral patterns that you practice and that reflect knowledge of competent communication are known as __________.

Communication skills

According to table 5.3, types of deception, which of the following types refers to revealing only part of the truth while leaving out important information?

Concealment

Of all the destructive things that can be communicated during conflicts, the type that is most likely to permanently damage a relationship or all future communication is ____.

Dirty Secrets

Which feature of competent communication requires you to treat others with respect and communicate with them honestly, kindly, and positively?

Ethics

Which of the following is not one of the five features that define communication?

Ethics

___ occurs when people say or do negative things online that they would never do in person.

Flaming

The overwhelming tendency of people to attribute others behaviors to internal rather than external forces is known as__________.

Fundamental attribution error

When evaluating someone's online face, which of the following do you consider as part of the content's warranting value?

If it is supported by others, if it can be verified by alternative sources, if it is obviously crafted by the person posting it. (all of the above)

Some conflicts end with creative solutions that enable all sides to keep and reach their original goals. These are known as ____, or win-win solutions.

Integrative agreements

Which of the following is a main cause of empathy deficits?

Lack of nonverbal feedback

The ____ phase of group development occurs when members of small group agree about the plans for working toward the group's goals.

Norming

When people communicate in rude or inappropriate ways, you're more inclined to form negative impressions of them if you see them as_________.

Out-groupers

According to co-cultural communication theory, the people with the most___________ within a society determine the dominant culture.

Power

If you convince your sister to lend you her car by describing your clean driving record and deception to speed limits, you re accomplishing what type of goal?

Self- presentation

If you want to have an important conversation with a family member, you should first try to engage in a real-time conversation, or _________.

Synchronous communication

Before convincing your audience to regularly volunteer at a local food bank, you may start by asking them to make a small donation or visit the Web site to learn more about the operation. This is known as_____.

The foot-in-the-door technique

Which of the following is an example of a bona fide occupational qualification question?

are you available to work at night

According to researcher Dominic infante, how can you competently communicate with verbally aggressive people?

avoid teasing, baiting, or insulting others. Remain polite and respectful, and don't retaliate with your own attack. minimize contact with people who are chronically verbally aggressive. Remain polite and respectful, and don't retaliate with your own attacks (all of the answers are correct)

Which of the following is an example of a task role?

c. collecting and distributing contact information for all members

Which of the following is not one of the suggestions for handling a conflict with a person from a collectivistic culture?

c. use "I" messages, and directly state your opinions and feelings.

If you are giving a speech on how Web sites like Kickstarter have changed how small business raise funds, a ______ would be the best way to structure your main points.

cause-effect pattern

According to the elaboration likelihood model, listeners are more likely to take a ______ to processing your message if they already understand the content.

central route

When establishing this with an audience, creating a sense of immediacy can help with your _______.

charisma

If you are interviewing a local artist for a research project and ask her "How long have you been painting?" you've just asked a(n) ____ question.

closed

When you respect the other pope involved in the conflict and are concerned about their desires as well as your own, you're more likely to use ___ as an approach to conflict.

collaboration

Which of the following is not one of the five steps of perception-checking?

compare your impressions with a neutral source

You and your sister using the phrase "blue moon" to signal to each other when your mom is in a bad mood is an example of _____________.

connotative meanings

A potential drawback to _____ is that members who lost may not feel committed to the group decision.

decision by majority

In the situational view of leadership, a group that has high amounts of motivation and experience may benefit the most form a ______ leadership styles.

delegating

Which of the following is not a step in the structured problem - solving approach?

determine the cheapest solution

Whether you memorize a speech or read from a written version, manuscript speaking has several drawbacks, including ___________.

difficulty adapting to your audience

According to chapter 4, which of the following is not a way to create intercultural competence?

employing benevolent prejudice

Before stating a new job, your previous employer asks you to meet and discuss why you are changing jobs. This is an example of a(n)______ interview.

exit

If you don't have a lot of paid work experience but want to highlight your course and volunteer work, what type of resume is best to use?

functional resume

When planning your research strategy, consider with background content -- your audience may need explained. This part of ________.

identifying your information needs

Using a lot of over-the-top descriptions, such as "the absolutely best ever," is an example of _________.

intensifiers

How does the concept of shared leadership apply to small group communication?

it allows all group members to influence and direct the group

Which of the following is not a requirement of a speech thesis?

it includes all your main points

Why do audience members prefer that speakers use an oral style of language?

it is more casual and conversational

Members of virtual groups may experience ______. if they are unable to see one another non-verbal behaviors, such as smiles, nods, or looks of confusion.

lack of feedback

Which of the following is not one of the chapters suggestions for competently using mediated communication?

limiting mediated communication to a couple of messages per day.

What is the best way to engage your listeners if they are already familiar with the information you are presenting?

look for additional sources that present new testimony or examples

In _________ cultures, people tend not to presume that others share their beliefs, attitudes, and values; thus, they strive to be informative, clear, and direct in their communication.

low-context

While researching your speech, check that your sources are ____ to ensure that they aren't providing biased information.

objective

While researching your speech, check that your sources are____ to ensure that they aren't providing biased information.

objective

For persuasive presentations, a proposition of ____ argues for a specific action-for example, persuading you audience to exercise at least three hours a week.

policy

Which of the following is not suggested as a guideline for providing speech feedback to others?

provide as much detailed information as possible

When using statistics, it is important to _________.

put them in a meaningful context

your specific purpose statement is influenced by all of the following except ______.

research strategy

During which step of the speech preparation process can you use critical self-reflection to improve your content and delivery?

revise

All of the following can help establish positive norms except_____.

start each meeting with ice breakers

During your audience analysis, you may consider your listens' demographics in adapting your speech as needed. However, it is important to avoid ________ during this process.

stereotyping

Which of the following is not one of the four characteristics of understandable language, according to the cooperative principle?

symbolic

According to the __________________ model, there aren't senders or receivers; instead, participants constantly exchange verbal and nonverbal messages and feedback to collaboratively create meaning.

transactional

If group members have different levels of____, they may have varying expectations for how much structure the group should have.

uncertainty avoidance

One way to demonstrate your attending skills in any interview is to _____ so that you can check your understanding of what was said.

use paraphrasing

When you imagine yourself competently presenting and receiving praise, which strategy are you Ising to manage speech anxiety?

visualization techniques

According to the Self-discrepancy theory, you are more likely to experience high self-esteem if __________.

your self-concept matches your ideal and ought selves