College Speech Chapter 3

____________ listeners give their undivided attention to the speaker in a genuine effort to understand her or his point of view.

active

Listening for pleasure or employment is called ____________ listening.

appreciative

Listening to understand the message of a speaker is called ____________ listening.

comprehensive

The two kinds of listening most closely tied to critical thinking are

comprehensive listening and critical listening

Ian is attending a union meeting in which the union president is discussing the company's plan to decrease wages in exchange for an increase in vacation time. As Ian listens, he is trying to determine whether or not to vote for the plan. According to your textbook, Ian is engaged in ____________ listening.

critical

Listening to evaluate a message for the purpose of accepting or rejecting it is called.

critical thinking

At a coffee shop on campus, Rachel listens to her friend Shanti discuss his feelings about his mother's recent death. According to your textbook, Rachel is engaged in _________ listening.

empathic

_____________ is listening to provide emotional support for a speaker.

empathic listening

Because the brain can process many more words per minute than we talk, the resulting spare "brain time" makes listening easier

false

Hearing and listening are identical

false

Skilled listeners try to remember a speaker's every word.

false

The first step toward improving your listening skills is to

take listening seriously

People spend more time listening than doing any other communicative activity.

true

When business managers are asked to rank-order the communication skills most crucial to their jobs, they usually rank listening as number one.

true