Comm 102 review
Which statement is TRUE about cultural norms that govern nonverbal expressiveness?
American emoticons focus on mouth expressions, whereas Japanese emoticons feature the eyes.
Which example best illustrates Marshall McLuhan's metaphor of a "global village"?
Helmut from Germany and Lin from China developing a friendship through Facebook
Which of the following qualities distinguish interpersonal relationships from less personal ones?
Self-disclosure and intrinsic rewards
Which statement is TRUE about taking communication personally (TCP)?
Taking conflict personally is less an individual trait than a relational one.
What is impression management?
The process whereby you attempt to influence others' perceptions of you
Asking a black colleague how she got her job is an example of __________.
a microaggression
you tell your roommate, "I want to talk about how your friends come over all the time, make a lot of noise, eat our food, and leave a mess." He responds by crossing the hall to visit one of these friends who also lives in your apartment building. Your roommate is exhibiting which conflict style in this situation?
avoidance
In FWB relationships, men are typically more focused on ____________.
benefits
"Ideas are not personal property" is a rule of which activity?
brainstorming
You need a favor. Which statement should follow your request to increase the chance of your friend agreeing to help?
but you are free to say no.
Ritualized, stock responses to social situations are called __________.
cliches
What do linguists call the practice of adapting your manner of speaking to the context?
code-switching
You received no reply to the email you sent your English professor at the end of semester, a nonresponse which you interpreted to mean that she was very busy. Which principle of communication does this illustrate?
communication can be intentional or unintentional
After an awkward get-together with the in-laws, you respond to your spouse's criticism about your comments at dinner by noting your glowing student evaluations as a professor. This scenario illustrates which principle about communication competence?
competence is situational
What do scholars call the language, values, beliefs, traditions, and customs people share and learn?
culture
The dictionary meanings, or __________, of a word like "home," are often less important than its connotations, the feelings it evokes.
denotations
Also good for the bottom line, what is the cornerstone of democracy, according to the textbook?
digital technology
The primary goals of __________ feedback are to understand, confirm, and mirror what the speaker said. By contrast, the primary goals of__________ feedback are to judge the speaker's message and provide guidance.
directive; reflective
A(n) __________ is a type of __________ speech that attempts to distance a speaker from remarks that might be unwelcome.
disclaimer; powerless
What does EQ measure?
emotional intelligence
Thinking of someone as a person rather than a number conveys which of Gibb's positions?
empathy
Your arguments with your spouse revolve around justifying your own positions rather than solving problems or understanding the other's perspective. Like many unhappy couples, you have little or no __________ for each other.
empathy
What is the primary goal of civil dialogue when conversing about a disagreement?
establishing a respectful communication climate
Defensiveness is related to concepts of presenting self and __________.
face
Perception checking provides enough information to fully understand another person.
false
Social penetration theory is most often applied to the difference between the perspectives of privileged social groups and people who have less power.
false
Staying aware means being hypervigilant and hypercritical.
false
Symmetrical approaches to conflict create problems, while complementary approaches do not.
false
Task-oriented friendships are grounded in mutual liking and social support.
false
The most accurate interpretation of a yawn is boredom.
false
With training, it is possible to avoid conflicts.
false
According to Sternberg's triangular theory, which type of love is characterized by a combination of passion and commitment?
fatuous love
The stage of responding in the listening process involves __________.
feedback
What is the term for a verbal or nonverbal response to a previous message?
feedback
What quality characterizes friendships where contact is infrequent?
hard to say
Edward Sapir's research on the __________ language discovered that this culture makes no distinction between nouns and verbs, describing the entire world as being constantly in process.
hopi
The Stroop effect illustrates the influence of ____________ on perception.
language
We're imprinted with ways to give and receive affection from an early age; most people learn these ____________ in their family of origin.
love languages
Words of affirmation and quality time are examples of __________.
love languages
Your friend asks you what you think of her new ride. You don't like it, but you tell her that it's a definite upgrade from her last car. This response balances your desire to be honest with your desire to __________
maintain positive face
People who are androgynous have relatively equal __________ and __________ characteristics.
masculine; feminine
Using the plural "they" is one way of addressing an individual with what kind of identity?
non-binary
Which cues signaling warmth and involvement are associated with communication competence and credibility?
nonverbal immediacy
Researchers who examine the meaning of blinking are involved most specifically in the study of __________.
oculesics
Monitoring thoughts and verbal messages are both ways of helping you with which first step for effective emotional expression?
recognize your feeling
After listening carefully to your sister's account of how she was let go at work, you ask her how she feels. You are what kind of listener?
relational
What is the best example of a turn-taking signal that occurs at the end of a clause?
rising or falling pitch
In a tense situation, building rapport, establishing common ground, and perhaps picking up information are the goals of which activity?
ritual sharing
Cultural membership contributes to every person's ____________, the part of the self-concept that is based on membership in groups.
social identity
Which type of listening ignores the contributions of others and monopolizes speaking time?
stage hogging
Which communication theory would be most relevant to research that examined the intersection of sex, race, and socioeconomic status with respect to the impact of the coronavirus pandemic?
standpoint
Snap judgments are often derived from ____________.
stereotypes
The nuclear family is a(n) __________ that is part of a larger __________ including aunts, uncles, cousins, in-laws, grandparents, etc.
subsystem; supra system
Your online dating profile is fantastic, far more favorable than even a friend would create for you. This unrealistically positive self-appraisal illustrates which characteristic of the self-concept?
the self-concept is subjective
Across cultures, emotion suppression has been shown to have negative effects on psychological well-being and life satisfaction.
true
At the same time you are sizing up others, you are providing nonverbal cues about your attitude toward them.
true
Being around a calm person who makes you feel more at peace is an example of emotional contagion.
true
People of all cultures convey messages through facial expressions and gestures.
true
Problem orientation is often typified by "We" language.
true
Psychologists have concluded that solitary confinement is a form of torture.
true
Research subjects who hear content-free speech—ordinary speech that has been electronically manipulated so that the words are unintelligible—can consistently recognize the emotion being expressed and identify its strength.
true
Research suggests that whether they mean to or not, communicators often see the world through a gendered lens—and women are often perceived and treated unfairly.
true
Roommates who had positive initial impressions of each other are likely to have positive subsequent interactions due to confirmation bias.
true
Serial arguments are more likely than nonrecurring ones to use hostile communication.
true
Studies show that people with higher emotional granularity make fewer visits to doctors and hospitals.
true
When a topic is sensitive and emotionally charged, it's best to keep your questions as open and neutral as possible.
true
Syntactic rules, jargon, and message source are all factors significantly featured in which stage of listening?
understanding
Which series ranks Maslow's needs in the order in which they must be satisfied?
Physical, Safety, Social, Self-esteem, Self-actualization
"I'm sorry" can mean different things to a Japanese and an American speaker due to cultural differences in __________.
verbal codes
Which of the following is an open question?
What do you think of the city's new rules to help prevent the spread of COVID?
Which listening response is the least helpful?
Your brother didn't call on your birthday, but it's only one day of the year. Let it go.
Which is a definitional characteristic of a family?
a common history
"Just be yourself" is the best advice for everyone at work.
false
A conflict style is a personality trait that carries across all situations.
false
A task orientation listening style is effective because it focuses on the other person's feelings.
false
Families are defined primarily through their biological relationship or kinship systems.
false
First-order realities are those you consider most important.
false
High self-esteem guarantees interpersonal success.
false
In conversations, the speaker typically looks more at the person listening than the reverse.
false
Liars' pupils tend to constrict because of the arousal associated with fib-telling.
false
Most relationships are either highly interpersonal or entirely impersonal.
false
People afflicted by the fallacy of perfection often see themselves as victims of forces beyond their control
false
People generally value unsolicited advice.
false
You immediately feel a bond with a stranger wearing a shirt with your school's name and mascot. This sense of kinship is common among __________
in-group members
"Pleased" is a word that suggests a different degree of emotional __________ than "thrilled."
intensity
Partners in a satisfying relationship are likely to view each other more benevolently than accurately. This tends to occur at which stage of the perception process?
interpretation
you are careful not to criticize your manager to a coworker who is likely to share your opinion with others. Which guideline for disclosure are you following?
is the risk of disclosing reasonable?
According to research, how many conflicts do we experience with friends?
one or two a day
Ghosting, stonewalling, and the silent treatment are all variations of ____________.
ostracism
Prejudice is directed toward members of which group?
out-group
You were devastated when Game of Thrones ended and began writing fanfiction to keep the saga alive. What type of relationship might you have with these media characters?
parasocial
In what way is a communication climate unlike the weather?
people can change their communication climates
"Is it just wishful thinking, or is she checking me out?" is an example of which activity?
perception check
When Austrian students frequently question their teachers while Filipino students consider this behavior inappropriate, they are exhibiting values associated with which concept?
power distance
Explaining to an Amazon customer service representative why you should be refunded for the coffee table you bought online addresses which type of needs?
practical
After overhearing one person say to another, "I think we should break up," you expect a serious conversation to follow, but instead, they laugh and chat happily of other things. Clearly, this couple shares cues and experiences that shape their interpretation of what was said. In other words, they have their own __________ rules
pragmatic
You teach self-defense classes on your campus. Helping others meet their __________ needs makes you feel like a worthwhile and valuable person, thereby satisfying your __________ needs on Maslow's hierarchy.
safety; self-esteem
Politeness involves communicating in ways that __________ for both senders and receivers.
save face
Supportive messages for someone sharing a problem tend to be high in __________ pronouns and low in __________ pronouns.
second-person (you/your); first-person (I/my)
At a restaurant where a crowd is enjoying happy hour, you focus on your friend, filtering out all the other noise. This occurs in which stage of the perception process?
selection
While __________ involves focuses on only topics of interest, insulated listening involves tuning out unpleasant topics.
selective listening
Being in touch with your emotions, also known as __________, is one of the 5 attributes of __________.
self-awareness; emotional intelligence
What do scholars call the relatively stable set of perceptions you hold of yourself?
self-concept
"Was that TMI?" is a question that reflects which feature of competent communication?
self-monitoring
Your brother rarely filters his observations and often makes insensitive comments that offend others. What skill does he need to work on?
self-monitoring
The little voice that whispers in your head is called __________.
self-talk
Friendships are created, managed, and maintained through communication.
true
Most people focus on positive features and omit or downplay negative details from their online profiles
true
Which of the following statements about naming and identity is TRUE?
In 1900, the 20 most common names for baby girls in the United States included Bertha, Mildred, and Ethel
The __________ self is a public image, the way you want to appear to others.
presenting
