COMM 121 Quiz 12

When an instructor listens carefully to your question in class, he or she is using which level of confirming message?

Acknowledgment

____________ refers to the social tone of a relationship.

Communication climate

____________ questions are a form of strategic communication because they try to trap others into desired responses.

Counterfeit

____________ messages address specific behaviors rather than making sweeping character generalizations.

Descriptive

____________ messages lie between confirming and disconfirming messages.

Disagreeing

Which confirming message communicates the highest form of value?

Endorsement

In what way is a communication climate unlike the weather?

People can change their communication climates.

"We have an issue. Let's try to come up with a solution that will benefit us both." This statement reflects which of Gibb's categories?

Problem orientation

Which of the following assertions is true about communication climates?

Understanding your communication climate puts you in a better position to change it.

Invitational communication leads to greater ____________ in communication.

civility

In one form or another, ____________ messages essentially say "you exist, "you matter," and "you're important."

confirming

Agreeing with or praising a person is a form of ____________.

endorsement

A message that conveys ____________ lacks specifics and is phrased in defense-arousing "you" language?

evaluation

In a communication climate, defensiveness results from an attack on the ____________ self.

presenting

One way of responding nondefensively to criticism is ____________.

seeking more information