COMM 2110 Chapter 5-7

What percent of emotional impact of a message comes from nonverbal sources

93%

Nonverbal Body Movement

Body orientation Posture Gestures Face and Eyes

Facilitative Emotions

Contribute to the effective functioning (in control)

Debilitative Emotions

Detract from effective functioning

Monochronic

Emphasize punctuality schedules, completing one task at a time

After years of research, it has been concluded that names have little affect on how others think of us and the way we act.

False

Generally speaking, people are more likely to share negative emotions rather than positive emotions.

False

Meanings are best found by studying the words people use, not by observing how people use them.

False

Nonverbal communication plays a less important role in identity management than verbal communication.

False

Nonverbal messages are less ambiguous than verbal messages.

False

Patterns of eye contact are fairly consistent across cultures.

False

Since "beauty is in the eye of the beholder," physical attractiveness is not a general factor in how people are perceived.

False

Social rules discourage too much expression of negative emotion, but there are really no social limits to expressing positive emotions.

False

The U.S. is a high-context language culture.

False

When sharing your feelings, it's not necessary to accept responsibility for them because so often others cause them.

False

Your personality makes little difference in the way you experience and communicate emotions.

False

Your text advises that when you feel a certain way, you should act on that feeling immediately.

False

Polychronic

Flexible schedules in which multiple tasks are pursed at one time

Influences on Nonverbal Communication 2

Gender, Culture

Cognitive Interpretations

How we interpret what our body is telling us

paralanguage

How you talk (slow, fast, low, high)

Nonverbal Comm helps with

Identity management Defining our relationships Conveying emotions

Nonverbal Communication

Messages expressed by non-linguistic means

Voice in Nonverbal Communication is called?

Paralanguage

Guidelines for expressing emotions

Recognize your feelings. Recognize the difference between feeling, talking, and acting. Expand your emotional vocabulary.

Nonverbal Communication Functions

Repeating Complementing Substituting

Equivocal language

Statement that have more than one commonly accepted definition.

Proxemics

The study of the way people and animals use space

Semantic rules

The way the words are assigned meanings; these meanings can vary, but are usually shared.

Verbal Expressions

The words you use to express your emotion

"I" language offers a more accurate and less provocative way to express a complaint.

True

According to cognitive psychologists, it is not events that cause people to feel bad, but rather the beliefs they hold about the events.

True

All human languages are symbolic in nature.

True

Anger can be either a facilitative or debilitative emotion.

True

Changing your vocal intonation pattern is one way to regulate a conversation.

True

Equivocal words are words that can be interpreted in more than one way.

True

Feelings are often recognized by nonverbal changes, such as blushing.

True

Gestures can be intentional or unintentional.

True

High-level abstractions can be useful as verbal shorthand between two people who know each other well.

True

Inferential statements are conclusions arrived at from an interpretation of evidence.

True

Linguistic relativism is a notion that holds that our cultural worldview is shaped and reflected by the language spoken by its members.

True

Messages about status can be conveyed through clothing and chronemics.

True

Nonverbal messages convey relational information such as respect and friendliness.

True

Paralinguistic elements always accompany the spoken word.

True

Pupil dilation can be a sign of interest.

True

Research shows that linguistic differences are more often a function of gender roles than they are of biological sex.

True

Researchers have found that college students who can pinpoint the negative emotions they experience, such as anger, also have the best strategies for managing their emotions.

True

The fallacy of causation is based on the irrational belief that emotions are caused by others rather than by one's own self-talk.

True

Abstract language

Vague in nature

Haptics

Word used to describe study of touching

Relative Language

Words gain their meaning by comparison

Static Evaluation

Words leading to the assumption that something is consistent and unchanging. No one is unchanging we differ depending on the situation.

Syntactic Rules

govern the grammar of a language; usually not noticed until they are violated (yoda)

Pragmatic Rules

how we interpret messages in a given context; the way speech operates in everyday interactions

Influences on Emotional Expression

personality, culture, gender, social conventions, fear on self disclosure, and emotional contagion

Behavioral language

specific things people say or do

Emotional intelligence

the ability to understand and manage one's own emotions and be sensitive to others' feelings