COMM 362 Final Exam

Warren Buffet said...

"It takes 20 years to build a reputation and 5 minutes to ruin it."

Effective Management communication provides...

- Adequate amounts of information focusing on fundamental issues related to change success. - Don't withhold the info until necessary.

How is stress viewed at work?

- An aspect of the workplace that is difficult to deal with. - Negative outcomes accumulated from work conditions.

Identify issues in the service economy.

- Cost reduction - More responsibilities for emotional labor

Identify the organization types in the global marketplace.

- Domestic - Multicultural - International - Global

Identify how an organization can head towards becoming successful multicultural organization?

- First generation Affirmative Action - Second Generation Affirmative Action - Multicultural Organization

Identify examples of emotional work.

- Healthcare - Education - Human services - Lawyers

What are the four criteria of media richness?

- Instant feedback - Multiple cues - Natural language - Personal focus.

Identify the qualities and characteristics associated with effective leaders.

- Intelligence - Self-confidence - Determination - Integrity - Sociability

Identify the problems for successful organizational change?

- Lack of Management Support. - Inconsistent action by key managers. - Purpose is not clear - Lack of meaningful participation. - Poor communication. - Resistance

Identify the types of organizational change?

- Planned - Unplanned/Crisis

The three stages of unplanned change are...

- Pre-Crisis - Crisis - Post-Crisis

The following are considered planned organizational change...

- Products and Services - Structure and Strategies. - New Technology.

How can planned organizational change make an organization successful?

- Responding to change of the environment. - Initiate change - Plan change - Implement change.

Identify effects of technology on communication in which increases what?

- Speed of communication - Number of Contacts - Total volume of communication in the office. - Equality of members' participation.

How should leader communicates in a crisis and post crisis ?

- Strong and Immediate commitment to all stakeholders. - Timing - Delivery Styles - Framing

Some characteristic of online Communication is..

- Synchronous Communication - Asynchronous Communication

Identify other minorities in the workplace.

- The Americans with Disabilities. - ENDA

What are the two approaches to management of global organizations?

- The convergence approach - The divergence approach

What are considered unplanned/crisis organizational change?

- Uncontrolled factors like: - Natural Disasters - COVID - War - Ethical, Legal violations - Financial Loss

Identify some ways to show positive views of diversity?

- Value-in-Diveristy: - Appreciation - Human Resources - Take action: - Training Programs - Develop appropriate organizational culture.

Many organizations today have...

- Worldwide locations - Lots of co-cultural groups of employees - Diverse ethnic/cultural groups - Generation gap - Contingent workers - Virtual workers

The diffusion of office technology is..

-Telephones - Typewriters - Mainframe - Computers - PCs - Fax - Networked Technologies - Wireless Technologies

How many of the Fortune 500 companies have female CEOs?

74 companies

Define glass ceiling.

A concept popularized in the 1980s to describe a barrier so subtle that it is transparent, yet so strong that it prevents women and minorities from moving up in the management hierarchy.

Define global consciousness.

Awareness of the cultures of others and of their own attitudes, beliefs, and behaviors.

How does an organization communicate effectively?

By providing: - Information to all members in a timely manner from the direct source. - Having multiple group sessions to ask questions to the direct source.

What is the social information processing model ?

Communication between coworkers, supervisors, and customers, and others affects media usage.

Define asynchronous communication.

Communication between individuals at different points in time.

What is the dual capacity model?

Communication media is not simply "rich" or "lean". Every organization medium has the ability to communicate two types of messages: 1. data carrying capacity 2. symbol carrying capacity

What is the post modern era?

Consideration of the organizational work that focuses on how everything moves fast and life is more fragmented and less consistent.

Define modern era.

Consideration of the organizational world brought on by the Industrial Revolution focused on the logic and rationality of science and technology and the search for effectiveness and efficiency.

How would you overcome challenges among a diverse group of members?

Diverse ethnicities, gender, age groups, regions, religions, nationalities, and disability members.

What does DEI stand for ?

Diversity, equity, and Inclusion.

Communication and leadership are important because...

Effective leaders begin framing by having clear understanding of own view of reality and goals. - Pay attention to context. - Uses language in ways that manage meaning in powerful and appropriate ways.

What is a transformational leadership?

Effective leaders that can inspire and help followers reach their full potential through communication.

Who are transactional leaders?

Effective leaders who can develop strong relationships with subordinates differently. Exchange of favors between leaders and followers.

What are family-friendly programs?

Efforts to achieve balance between work and home, such as flex-time, on-site daycare, job sharing, family leave policies, and telecommunicating.

What is affirmative action?

Efforts to remedy discrimination and increase the representation of designated disadvantaged groups, namely women and ethnic minorities.

What is compassionate communication?

Emotionally communicating in a wide range of human service occupations in ways that involve processes of noticing, connecting, and responding to troubled clients.

Define emotion at work.

Emotions that emerge from relationships in the workplace.

Identify emotional exhaustion.

Feelings of fatigue, frustration, or being unable to face another day on the job.

What is the media richness theory?

Framework for understanding which communication technologies to use for various tasks that requires a determination about the ambiguity of the message and leanness or richness of the medium.

High and low ambiguity includes

High: - Negotiation - Decision-making - Conflict Management Low: - Routine taks - Scheduling meetings.

What does the managerial grid look at?

How effective leaders consider both productivity and people simultaneously.

What is the most complex part of planned organizational change?

Implementation because the process is not straightforward and may have unintended consequences.

Why is emotional labor important?

It is seen to increase organizational success.Workers are aware that they are acting for personal and organizational benefit.

Organizational identity is...

Knowing an organizations, what it sells, and where it stands on relevant issues of the day.

The contingency theory is...

Leadership perspective that emphasizes the match of the leader's style to the characteristics of the situation.

Define style theories.

Leadership perspective that suggests that leaders have particular behavioral styles that make them more or less effective leaders.

What are trait theories?

Leadership perspective that theorizes that leaders are born with inherent abilities that cannot be learned or developed.

Define framing.

Leadership process of managing meaning in which one or more aspects of the subject at hand are selected or highlighted over other aspects.

Define discursive leadership.

Leadership that is socially constructed through interactions among the organization members.

Prejudice is....

Negative attitudes toward an organization member based on his or her culture group identity.

Why do organizations experience change?

No organization should remain static.

Leading is..

Not only influencing followers, but creating through discourse among dispersed group members.

Workplace bullying is ...

Persistent verbal, and nonverbal aggression at work that includes personal attacks, social ostracism , and a multitude of other painful messages and hostile interactions.

Define organizational crisis.

Potentially dangerous or threatening circumstances that also provide opportunity for both address the crisis at hand and reshape perceptions through communication.

Define business case for diversity.

Recognizing the competitive advantages that can be gained through the insightful management of cultural diversity.

What is service economy ?

Shift in economic activity to primarily services, including retail, financial transportation, health care, and construction among others.

Emotional work is...

Some occupations that deal with emotions as the nature.

What is time and space compression ?

Space and time are no longer directly connected in a globalized world.

What is the most essential skill for a leader?

The ability to frame.

Laissez-faire capitalism is...

The assumption that a free-market economic system has sufficient checks and balances in place to ensure that legitimate interests of all members of a society will be met.

Implicit bias is...

The attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner.

What is media richness ?

The capability of a technology to convey information based on factors such the use of multiple cues, the availability of feedback, and the personal focus of the medium.

The mommy track is...

The career track women who want a flexible work arrangements and family support in exchange for fewer opportunities for advancement.

The Channel expansion theory is..

The explanation of the channel selection behavior like personal experience with a specific channel determines the media richness and use.

Define task ambiguity.

The extent to which conflicting and multiple interpretations of an issue exist.

What is a schemata?

The knowledge structures that define individual and collective beliefs about how organizations work and how change happens.

Define organizational life cycles.

The natural ways in which organizations and groups of organizations and groups of organizations change with ebb and flow of institutional life and industry history.

Define the divergence approach.

The need of organization to emphasize the cultural distinctiveness found around the world.

The convergence approach is...

The need of organizations to adapt their practice to the global marketplace.

The contingency of leader depend upon...

The situation.

What is burnout?

The strain that results from ongoing stressors, such as emotional exhaustion, depersonalization, and decreased personal accomplishments.

Identify the significance of globalization.

The use of organizational identity for worldwide recognition with positive image.

Why do contingent workers feel less of a connection to the organization than full-time workers?

They have a lower organization commitment, organizational identification, and lower job satisfaction.

What are stereotypes?

Viewing a group, such as women and people of color, in biased ways that may result in significantly different treatment within the organization.

Management support is...

When senior management is not seen as backing the change effort or when senior management vision's is not effectively shared with others in the organization , it is unlikely that a change effort will be successful.

Who are contingent workers?

Workers that are temporary or part-time either by choice or not by their choice.

Contingent workers are...

Workers without permanent and full-time connection to an organization.

Effective leaders can ___________ depending on the situation.

behave

Tokenism is...

being a highly visible representative of a gender or ethnic minority within an organization who experiences increased pressure because members of dominant group exaggerate differences according to stereotypes.

What is emotional intelligence ?

the ability to perceive, understand, manage, and use emotions

The Information Revolution is...

the recent social revolution made possible by the development of the microchip in the 1970s, which brought about vast improvements in the ability to manage information