Comm Chapter 12

In the Looking at Diversity feature "Searching for Accord in Troubled Times", FBI director James Comey's studies show that many people in our white-majority culture have unconscious racial biases and react differently to a white face than a black face. Therefore, Comey suggests we're not responsible for our behavior in response to those instinctive reactions

False

The Reading feature "Software Tackles Roommate Conflicts", Matt Unger, chief executive officer of Roompact, explains that his digital solutions for avoiding roommate conflict will eventually eliminate the need for face-to-face dialogue

False

What is the difference between the complementary conflict style and the symmetrical conflict style?

In the complementary style, both partners use different but reinforcing behaviors; in the symmetrical style, both partners use the same behaviors.

Each of the following is considered to be one of the "Four Horsemen of the Apocalypse" for relationships except _______.

Jealousy

High-context and low-context cultural styles are important cultural factor shaping attitudes toward conflict. What is the difference between them?

Low-context cultures place a premium on being direct and literal during conflict.

What is a relational conflict style?

The pattern of managing disagreements that develops in a long-term relationship

In the In Real Life feature "Win-Win Problem Solving", when Chris practices constructive conflict skills with Terry to address her problems concerning house chores, they both benefit from a new arrangement that is more successful than the old arrangement

True

In the On the Job feature "Picking Your Workplace Battles", your textbook states that management consultants offer all of the following guidelines for when to consider a retreat during conflict, except which one?

You are more powerful than those you are in conflict with

The ________ conflict style involves creating a lose-lose situation.

avoiding

When our authors describe conflict as an expressed struggle, they believe conflict can only occur when _______.

both parties are aware of a disagreement

If you want to merge insights with someone who has a different perspective on a problem, which conflict style would be best to use?

collaborating

In the Ethical Challenge feature "Dirty Fighting with Crazymakers", a gunnysacker is defined as someone who ___________

doesn't respond immediately when angered; instead, a gunnysacker lets conflicts build up until they all pour out at once.

Men and women often approach conflicts differently. Even in childhood, ________.

males are more likely to be aggressive, demanding, and competitive, whereas females are more likely to be cooperative

When a communicator expresses hostility in an obscure or manipulative way, his or her behavior is called ________.

passive aggression

All of the following are characteristics of conflict except ___________.

suppressed struggle

In a conflict situation, the process of identifying and defining a conflict, generating a number of possible solutions, evaluating those solutions, and then deciding on the best solution is called ________.

the negotiation of a solution

Before you begin conflict management, your textbook suggests that it's important to realize two things about the problem that is causing the conflict. They are ____________.

the problem is yours, and you have unmet needs

Over twenty years of research shows that both happy and unhappy marriages have conflicts but that they manage conflict in very different ways. The difference between happy and unhappy couples is that ________.

unhappy couples argue in destructive ways

Which of these conflict styles involves a win-lose situation?

Competing

In the ________ conflict style, both people involved in the conflict get some of what they want but also have to sacrifice some of their goals.

compromising