COMMUNICATION DEFINITIONS

social space

1.2 - 3.4

Public space proxemics is

3.6m plus

how much of the conversation does the health professional control in interviews

30%

personal space is

46 - 1.2m

how much of the conversation does the patient control in interviews

70%

Define Empathy

Ability to see and hear another person and truly understand their perspective

What does SOLER STAND FOR

Active listening skill Sit, Open Posture, Lean towards, Eye Contact, Relax

Define Critical Thinking

An attitude and rational reasoning process that involves intellectual skills that is disciplined, self directed and provides rational thinking leading to appropriate decisions and judgement

Define Communication

Any means of exhanging feelings between two or more people. Basic component of human relationship

exam question: the introduction is a critical phase of assessment. which is NOT usually associated with introduction stage

C., using effective reflective listening technique

set of PROF GUIDE documents - not law documents

Codes of:::: ethics, professional conduct, practice, scope of nursing prac, ethical dilemas a framework, bounaries of therapeutic relationship.

Define interpersonal communication

Communication between two or more people

haptics is defined as

Definition: use of touch

proxemics is defined as

Definitions: use of space

What opens the channels for future communication

Feedforward

What is is called when you allow the speaker to space and tell their own story in their own way

Following skills - use interesting door openers, minimal encourages, attentive silence

What essential components essential for interpersonal communications

Genuineness, respect and empathy

What does Habits in THINK stand for

Habits allow you to do things without having to figure it out, ie drive a car, habit forming

Proxemics - USE OF SPACE

INTIMATE LESS THAN 40CM PERSONAL 46CM - 1.2M SOCIAL 1.2M - 3.6 PUBLIC 3.6M PLUS

Define feedback

Information - message sent back from source

Define feedback

Information or messages that are sent to the source

Define health professional interpersonal communications

Interpersonal communication between health professional and patients / clients humanises the care, the relationship meshes the compassion, knowledge and the patient's experiences. This increases therapeutic effectiveness in attending to tasks and activities, which ultimately leads to an increase in trust between the caregiver and patient.

What does reflective practice allow

Learn from repetition, practice makes perfect

Communications content dimension - Physical

Location environment where conversation takes place

What does New Ideas in THINK stand for

New ideas and creativity

a nurse sees observes a patient in pain subjective or objective data

Objective data

Define therapeutic relationship

Partnership between the nurse and patient which is focused on the patient and their healthcare needs or goals

name phases of the interview

Planing phase, initiation phase, exploration phase, termination phase

Interview definition

Planner interpersonal communication with a purpose, where two people interact largely through questioning and answer format to achieve specific goal

what does PIET interview phases

Planning, initiation, exploration, termination stages of interview phases

Nursing process is also known as

Problem solving approach

aspects of therapeutic relationship

Respect, rapport, collaboration, congruent, caring, empowerment, trust, empathy, confidentiality, genuine, ability to listen, self disclosure,

what active listening action encourages patients to continue expressing themselves and demonstrates that the nurse is showing active interest

SOLER

Define intrapersonal communication

Self Talk

what type of data is SYMPTOMS

Subjective data is classed as ..........

What does Inquiry in THINK stand for

THINK examinging and questioning. Stuctured method of thinking, means examining issues in depth and questioning ideas that may seem immediately obvious

ETHICS IS CONSIDERED MATTERS OF OBLIGATION, MORAL PRINCIPLES, PROCESSES DETERMINING RIGHT AND WRONG ACTIONS. TRUE OR FALSE

TRUE.

What does Total Recall in THINK stand for

Total call, remembering facts and locations, how many days in september, etc wrote learning

WHAT does THINK stand for

Total recall, habits, inquiry, new ideas, know your individual

Which model of communication has a buffer around it, ie too loud, internal noise, physical noise

Transactional model

define gesture

a body movement, facial movement ie swing of hand to say sit down

define active listening

a communication still that requires concentration, attention, and minimal verbal response to help speaker articulate his or her thoughts

exam question. nursing process - systematic....... 1 and 2 is answer A

a is the answer to a question in the nursing process something to do with systematic....... 1 and 2 A

Define Assult

act that creates an apprehension in another of imminent harmful offensive contact. the act consists of a threat of harm accompanied by an apparent, present ability to carry out the threat

what skill requires concentration, attention and minimal verbal responses to help speaker articulate thought

active listening (minimal verbal responses)

focused interviews are used to identify

actual issues, ask questions on a specific issue

which should be used least in verbal communication

advising and evaluating : used most frequently, but shouldnt be used. advising without knowing the patient, can be confusing, need to know patient long time to be able to evaluate or advise

most effective verbal communication requires? Exam Question

appropriate innotation, proper pacing statements and timing A

Define syntax

arrangement of letters to make sense

assessment in APIE consists of

assessment, planning, implementation, evaluation

define kinesics

body posture. body movements

Define mutuality

both to agree, patient to agree, not one sideded

DEFINE ETHICS

branch of philosphy that seeks to determine how human actions may be judged right or wrong.

what does sharing humour in therapeutic relationship do

break the ice, lighten the mood,show your human

verbal communication questioning builds what

builds the relationship to gain trust and begin therapeutic relationship

non therapeutic interview techniques can stop communication. few styles for non trerapeutic

changing subject rapidly, giving opinion, giving advice, stereotyping

what are the five steps of listening

circular - recieve, understand, remember, evaluating, responding

Communication content dimension - cultural

collection of beliefs, attitudes, values and ways of behaviour

define verbal communication barriers

communication inappropriately used in conversation can be harmful to relationship, leaving a person feeling inadequate, angry and/or dependent on other person. verbal communication barriers are high risk responses

define paralinguistics

communication not involving words. Adding emphassi, the

define active listening

communication skill that requires concentration attention and minimal verbal response to help the speaker articulate his or her thoughts

in road blocking judging, stage 1 comprises 4 areas

criticizing, name calling (stereotyping, labeling), diagnosing and praising are all part of

exam question from critical thinking or nursing process answer is d

d is the answer to a question in the critical thinking or nursing process

kinesics is defined as

definition: body posture

chromenics is defined as

definition: use of time

proxemics is defined as

definitions: use of space

effects if verbal communication barriers

diminish self esteem,. trigger defensiveness, resistance, resentment, dependency, withdrawal, feelings of defeat or inadequacy, undermine motivation

planned interview is a directive or non directive interview

directive

in road blockiing avoiding others concerns stage 3 comprises 3 areas

diverting, logical argument, reassuring

what must occur for negligence to be appropriate

duty of care, breach of duty, damage and link between breach and damage must occur for someone to be classed negligent

what are the four elements of negligence

duty of care, breach of duty, damage, link between breach and damage

during which interview stage do you use questioning, non verbal and verbal skill

exploration stage

benefits of listening

gain trust, part of building therapeutic relationship, value, build confidence all benefits of ....... to a patient

stereotyping involves

grouping people without adding emotional feeling eg: accountants are snobby

Define battery

harmful or offensive touching of another without consent

Points of confidentiality

has both legal and ethical dimenionsions trusting information from one to another part of professional codes of practicse

who drives a planned interview

health professional

personal space of patient

healthcare invades peoples personal space. it is a privelege to be in ones personal space and should not be taken for granted

Define clinical setting

hospital, health environment

thererapeutic interview technique must be what for the patient

interview must be patient based, considering of the patient, beneficial of the patient

space proxemics classed as

intimate, personal, social, public are all classes of

verbal road barriers fall in three categories. name the three categories

judging the other person, sending solutions, avoiding the others concers

relationship patient centered

keep communication open with patient, tasks can take over, don't loose communication for need of task

What does Knowledge in THINK stand for

know about your individual thinking style. Groundwork for improving your decisions

define communication competence

knowledge of elements of communication and how vary between cultures

DEFINE DUTY OF CARE

legal obligation imposed on an individual requiring they exercise a reasonable standard of care

exam questions: according to ....... judging in roadblocking includes all EXCEPT

logical argument EXAM answer

define semantics

meaning to words in structure, the way words are put together. make sentence

Define linear Model

model to describe the need for a sender and a receiver in communication. Straight forward communication

exam question

most effective verbal communication requires appropriate innotation, proper pacing and statements and timing A

set of law documents - not PROF GUIDES

nURSES ACT, NURSES AND MIDWIF ACT, NURSES RULES, POISONS ACT, POISONS REGULATIONS

verbal communication reassuring supporting

needs to be realistic, can appear patronising , ie calm before storm, oh dont worry only a small op

Do you disclose your private information in a professional relationship

no

do you write in a spontaneous interview

no

do you write in a spontaneous interview

no, more like a chat with open questions attempting to prompt patient to open up

are spontaneous interviews timed

no, not timed, allow patient to open up and assist patient to express feelings

Is human ethics the same as moral theology

no. moral theology is based on theory of right and wrong

spontaneous interview directive or non directive

non directive

facial, eye movements, body posture kinesics, touch haptics, space proxemics, chormecs time, appearance and dress are all

non verbal cummication

verbal communication analysing and interpreting best defined as

nurse looks deeper into patient, protray like they know whats really wrong, takes a long time to know patients to be able to interpret

what type of data is SIGNS

objective data is classed .........

define denotative definitions

objective definition ie arachnoid for spider

in roadblocking sending solutions stage 2 comprises 5 areas

ordering, threatening, moralizing, excessive inappropriate questioning, advising

what is the most appropriate non verbal to use

paralanguange

verbal communication paraphrasing

paraprashing shares a understanding, clarifies communication

spontaneous interview driven by health prof or patient

patient

During which interview stage do you introduce yourself to the patien

planning phase

what is the nursing process also known as

problem solving approach

with verbal communication when a nurse says oh dont worry its only a small op they are doing what

reassuring. this is not a good option as it fails to acknowledge the patients concerns

which stage of Active listening skill do you paraphrase, relfect and clarify

reflecting skills stage where you paraphrase, reflect back on feelings, clarify

avoiding the others concerns

road blocking

judging the other persons concerns is part of ....

road blocking, verbal barrier

sending solutions is part of

road blocking, verbal barrier

define law

set of rules or actions established by an authority that have a binding legal force and punishable actions.

12 road blocks impose the patient or the speakers point of view

speakers point of view , other person may feel unsafe

Communication content dimension - social

status of relationshp

labeling involves

stereotyping someone then adding emotional feeling: accountants are snobby and I hate them

planned interviews are highly structured or non structured

structed, with specific questions to ask in a specific timeframe

Why study communication

study communication to improve interpersonal relationships

what does SOAP stand for

subjective data, objective data, analyse data, plan

define connotative definiitions

subjective definition ie big hairy 8 legs for spider

definition of nursing process

systemic creative approach used to identify, prevent and treat actual or potential health problems/issues in order to promote wellness

during which interview stage do you paraphrase, summarise

termination phase

paralange includes

the use of tone of language, pattern of speach, pauses, volume, rate of speaking, silence

Communication content dimentions - temporal

time of day as well as time in history

definition of listening

to be able to demonstrate prescence and interest in the patient as it involves active attention to what is being said versus just receiving sensory input

Purpose of patient interview

to discover, detect, recognition and identification of relevant issues to patients situation using objective and subject data

purpose of nursing process

to provide a framework for meeting individual need of patient. maintain wellness, provide amount and quality of care to direct patient back to wellness. If wellness not achievable, maintain quality of living

an illegal act is always nearly unethical true or false

true, an illegal act is nearly always unethical, but an unethical action is not always illegal

an ethical act is not always illegal, true or false

true, ethical acts are not always considered illegal. where most illegal acts are considered unethical

how many ways can you respond in five steps of listening

two - minimal encouragers ie uh huh and final response when speaker is finished

intimate space is

under 46cm

what is a way to show a patient in a therapeutic relationship that your human, lighten the mood and break the ice

use humour

define euphenism

use of a polite word to substitute an offensive term

define proxemics

use of space

Define lexical

using the correct context ie different people you talk to. talk in correct tone and speach to appropriate people

verbal strategies that can affect communication

verbal : cultural where words can mean other things slang, hot phrases, euphenism polite word to substitute offensive term, sub language - medical jargon etc

three sources of communication

verbal, non verbal, documentation

subjective data

what type of data if provided by family, someones opinion, non measurable. Classed as symptoms

Objective Data is

what type of data is measurable, free of bias, based on facts

do you write down in a planned interview

yes

Is communication a two way process

yes - two way process