Communication Vocabulary

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False Financial Statements

It is illegal to publish false statements regarding an insurer's financial condition with the intent to deceive.

flaming

Online fights using electronic messages with angry and vulgar language.

human resources

People who work to produce goods and services

eye behavior

a category of kinesics and a subcategory of facial expressions that includes any movement or behavior of the eyes

code of ethics

a guideline to help marketing managers and other employees make better decisions

ethical dilemma

a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal

stake holders

any persons or groups who will be affected by an action

ethical behavior

behavior that conforms to a society's accepted principles of right and wrong

Nonverbal Communication

communication using body movements, gestures, and facial expressions rather than speech

Legal Behavior

conduct based on or authorized by law, which is established by society to maintain order and protect people and properties from harm

moral behavior

conduct that results from serious critical thinking about how individuals ought to treat others

Business Social Responsibility

duties and obligations of businesses which contribute to the well-being of society

verbal communication

expressing ideas to others by using spoken words

spamming

indiscriminate distribution of e-mail without the receiver's permission

taboo topics

issues that are out of bounds for discussion

Obscene Language

language which is offensive or rude to others

body language

nonverbal communication through gestures, facial expressions, behaviors, and posture

Facial Behavior

one or more motions or positions of the muscles beneath the skin of the face

employees

people who work for someone else

Proxemics

study of personal space

embezzlement

taking for one's own use in violation of trust; stealing (of money placed in one's care)

workplace communication

the communicative exchanges that occur among coworkers, managers, team members, committees, and task forces within an organization and that are aimed toward accomplishing company goals and objectives

Netiquette

the correct or acceptable way of communicating on the Internet.

etiquette

the customary code of polite behavior in society or among members of a particular profession or group.

Social Responsibility

the obligation of a business to contribute to society

work environment

the physical conditions and the psychological atmosphere in which employees work

ethics

the principles of right and wrong that guide an individual in making decisions

Kinesics

the study of body motions as a systematic mode of communication

Paralanguage

vocalic behaviors that communicate meaning along with verbal behavior

Risque Websites

website which includes sexual or other improper content


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