Communication Vocabulary
False Financial Statements
It is illegal to publish false statements regarding an insurer's financial condition with the intent to deceive.
flaming
Online fights using electronic messages with angry and vulgar language.
human resources
People who work to produce goods and services
eye behavior
a category of kinesics and a subcategory of facial expressions that includes any movement or behavior of the eyes
code of ethics
a guideline to help marketing managers and other employees make better decisions
ethical dilemma
a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal
stake holders
any persons or groups who will be affected by an action
ethical behavior
behavior that conforms to a society's accepted principles of right and wrong
Nonverbal Communication
communication using body movements, gestures, and facial expressions rather than speech
Legal Behavior
conduct based on or authorized by law, which is established by society to maintain order and protect people and properties from harm
moral behavior
conduct that results from serious critical thinking about how individuals ought to treat others
Business Social Responsibility
duties and obligations of businesses which contribute to the well-being of society
verbal communication
expressing ideas to others by using spoken words
spamming
indiscriminate distribution of e-mail without the receiver's permission
taboo topics
issues that are out of bounds for discussion
Obscene Language
language which is offensive or rude to others
body language
nonverbal communication through gestures, facial expressions, behaviors, and posture
Facial Behavior
one or more motions or positions of the muscles beneath the skin of the face
employees
people who work for someone else
Proxemics
study of personal space
embezzlement
taking for one's own use in violation of trust; stealing (of money placed in one's care)
workplace communication
the communicative exchanges that occur among coworkers, managers, team members, committees, and task forces within an organization and that are aimed toward accomplishing company goals and objectives
Netiquette
the correct or acceptable way of communicating on the Internet.
etiquette
the customary code of polite behavior in society or among members of a particular profession or group.
Social Responsibility
the obligation of a business to contribute to society
work environment
the physical conditions and the psychological atmosphere in which employees work
ethics
the principles of right and wrong that guide an individual in making decisions
Kinesics
the study of body motions as a systematic mode of communication
Paralanguage
vocalic behaviors that communicate meaning along with verbal behavior
Risque Websites
website which includes sexual or other improper content
