Communications FInal

What are behavioral objectives?

"specific and measurable behaviors that result from the instruction

List at least three forms of nonverbal communication the HCP should be aware of when working with patients of different cultures.

Facial expression, eye contact, and touching

Describe three goals of patient education?

The three main goals of patient education is, changing health behaviors, improving health status, and improving patient compliance

A pharmacy manager who hires people of different cultures and then wants them to learn to act and sound just like his is not demonstrating cultural competence.

True, cultural competence is best defined as the knowledge and interpersonal skills that allow providers to understand, appreciate, and work with individuals from other cultures other than their own

Patients are more likely to comply with recommendations for smaller changes in behavior rather than larger changes.

True, having big changes can overwhelm the patient and make them feel uncomfortable, which is why smaller changes are better to build up to that big change they need for their health

Shouting will distort the sounds of speech and make speech reading more difficult.

True, it is better to speak as clearly as possible, in a normal tone of voice, and if needed a little more loudly

You should look at and address the patient when using a medical interpreter.

True, it is important that you make eye contact and address the patient because you are there for the patient and not the interpreter

A patient who is listening to the HCP but looking at the floor may not be showing disrespect and disagreement.

True, it may look like they are being disrespectful but based on their cultural background they could be showing respect so its better not to assume the worst from it

It is important to know something of your own cultural background and biases when learning be more competent in working with other cultures.

True, knowing your own culture and ways of living can help in understanding and accepting other cultures from different people

The beneficial effects of a recommendation should be described to the patient before they are warned of any potential difficulties or adverse effects.

True, the important information should be at the beginning of the conversation which should be a way to make the patient better and the potential difficulties later so the patients knows that she is able to get better but with a small price

Visual aids are useful in supplementing your communication with most of your patients

True, using visual aids can significantly enhance the effectiveness of communication

Distinguish the three types of learning style?

visual, auditory, and kinesthetic

It is best to never touch or pet a blind person's service dog without first asking.

"Never touch or distract the patient's service dog. When a service dog is wearing its harness, it is "working" and should not be touched or distracted by anyone but the dog's companion. If the patient's service dog is resting, ask for the patient's permission before touching the dog"

The medical condition that creates the need for the instruction is referred to as the ________ context.

"Situational context refers to the medical condition that creates the need for instruction (e.g, chronic disease, surgery, acute illness)"

Acute confusion is referred to as dementia.

False, acute confusion is referred to as delirium. Dementia is chronic confusion

It is better to schedule elderly patients later in the day as they are more alert at this time

False, as the day goes on they become tired so it is better to schedule them early

It is a good idea to quickly interrupt a medical interpreter if you believe they have slightly changed the phrasing of instructions you are giving the patient.

False, do not interrupt the interpreter because this can confuse the interpreter's communication to the patient

Patient education is more effective when only clinical terms instead of common terms are used.

False, patients can become confused with medical jargon so it is better to use plain language for clear communication between health provider and patient

A smile on the face of any person must always mean that they are happy

False, smiling can mean different things depending on the culture. Smiling is often used to hide emotions which most white Americans do to hide their grief

It is recommended that delusional patients are corrected and informed about what is really happening

False, you should not disagree or agree with the patient. It is to respond to the patient's emotion and as an HCP to remain supportive to the patient

Family members are preferred as medical interpreters for patients who speak another language because they know the patient well.

False.

Nine out of ten adults have proficient health literacy.

False. "In other words, nearly 9 out of 10 adults may lack the skills necessary to properly manage their health and prevent disease"

The most important information to be conveyed to the patient should be at the end of the teaching session.

False. "The content should be organized so that the instruction is clear. The most important information should be said in the beginning of the teaching session and repeated in the end"

The non-hispanic white population in the United States is the fastest growing segment of the population.

False. By 2050 the non-hispanic white population will become much smaller whereas the asian, latino, and black population are expected to increase

The expression "cultural competence" describes the ability to name the different cultures on the different continents of the world.

False. Cultural competence is acknowledging and having an awareness of different cultures and being accepting of cultural differences

African Americans in general agree that there are no differences between the quality and availability of health care that they receive than what non-hispanics white receive. (

False. More than half of African Americans believe that racial differences occur in the access of healthcare

What are patient demographics? List the characteristics that may influence a patient's response to instruction.

Patient demographics refer to certain characteristics of the patient that may influence their responses to the instruction ex: socioeconomic background, education level, patient's first language, ethnicity and cultural background:

Distinguish between delirium and dementia.

The difference between delirium and dementia is that with patients with delirium they have acute confusion, the patient undergoes a temporary or reversible period of disorientation, hallucinations, or delusions.Whereas a patient with dementia they have Chronic confusion, the have the progressive, irreversible decline in the patient's mental function;

Discuss at least three strategies that will facilitate communication with a patient that is hard of hearing.

Three effective strategies for communicating with a patient that is hard of haring are: to make sure your patient sees you coming at them this helps so you do not startle them. The HSP can also make sure to stand on the side that the patient hears the best and make sure to record that in their medical recorders.

Discuss at least three strategies that will facilitate communication with patients who are elderly. Explain why these strategies are helpful.

Three effective strategies for effective communication with a patient who is elderly are: to make sure you schedule earlier appointments with your older patients and to have extra time for them as well.

Discuss at least three strategies that will facilitate communication with a patient who is blind or visually impaired.

Three strategies that will facilitate communication with a patient who is blind or visually impaired are, to greet the patient, speak directly to patient, and be verbally descriptive.

Discuss at least three strategies that will facilitate communication with a patient who speaks another language. Explain why these strategies are helpful.

Three strategies that will facilitate communication with a patient who speaks another language are to use short sentences, avoid big vocabulary, and repeat important information.

Discuss the three strategies that will facilitate communication with a patient with low health literacy. Explain why these strategies are helpful.

Three strategies that will facilitate communication with a patient with low health literacy are: evaluating the patient's understanding of information, limiting the number of points given to patients, and using given to patients, and using "plain language

Patients educated about their health are more likely to comply with recommendations made by their healthcare provider.

True. "Educated patients are more likely to comply with instructions when they understand why they are important and are more likely to be satisfied with patients

Individuals with low health literacy have poorer health outcomes and higher healthcare costs.

True. "Those individuals with low health literacy are more likely to: have poorer health outcomes and higher healthcare costs"

Why is two-way communication with a patient more effective than instruction that is one-way (from the HCP to the patient only)?

Two- way communication with a patient is more effective than instruction would be because within instruction it is important to avoid behaviors like making negative facial expressions within interacting with a patient

Discuss at least three strategies that will facilitate communication with a patient with dementia.

do not disagree with the patient, maintain a relaxed soothing tone, and give one-step directions

definition of cultural competence.

the understanding of people's cultures and acceptance of the diversity