Communications Review
Which of the following styles of citations is used in the following citation? Brody, J.E. (2007, December 11). Mental reserves keep brain agile. The New York Times, p. A13
APA
Charlie was just put in charge of the accounting department. Charlie's plan to manage his employees is to rely heavily on using policies, procedures and regulations as well as make all of the decisions with little input from his employees. Which of the following types of leadership will Charlie be using?
Authoritarian
Which of the following are the three keys to successful teamwork?
Cooperation, compromise and collaboration
Give specific information about products, procedures, rules and regulations
Informative
Which of the following presentation types would be best for presenting information about a new computer program which is going to be used in your office?
Informative
Communication between a business and its employees is called which of the following?
Internal communication
Sarah has written a paper and organized the information where the most important is included first, followed by supporting and less important information. Which of the following organizational styles did Sarah use?
Inverted pyramid
Which of the following refers to the channels through which the information moves from the sender to the receiver?
Medium
Which of the following is the meaning or subject of information being communicated?
Message
Get the audience to act or change their behavior or belief
Motivational
Which of the following is a set of social rules which facilitate Internet interaction?
Netiquette
John is sending out a customer satisfaction survey to his company's past customers. This is an example of which of the following?
Normative survey research
Which of the following describes an indirect object?
Noun which receives an action
The statement, "I wish I had more money so I could go to the movies.", is an example of which of the following styles of communication?
Passive
Convince an audience to accept a proposal
Persuasive
Which of the following is an important part of evaluating or assessing presentation performance?
Pointing out mistakes to correct them for next time
Sent in order to reply to a question or information requested
Response
Which of the following is the opening greeting of a letter or memo?
Salutation
What is the term used for justifying, proving or enhancing the points which are being made?
Support
Which of the following is NOT a part of the listening process?
Talking
Which of the following is an inappropriate way to communicate with customers?
Telling customers what they want and need
Why is it important to take notes during lectures or discussions?
To have the opportunity to review the material later
The acronym TIPP stands for which of the following?
Tone, Inflection, Pitch, Pause
Sent from a worker to a supervisor after returning from a business trip
Trip
Sent in order to state policies or procedures the writer wishes the reader to follow
Directive
Which of the following allows individuals to use their understanding of others to choose how to think and act?
Emotional intelligence
When you use terms such as, "I," "You" and "Me" in your writing, you are using which of the following types of language?
Exclusive
Sent to report on inspection and procedures
Field Report
