CompTIA A+ 220-1001 Exam (Section 3.6 to 3.11)

You find an old printer in your office. It has a print head, a ribbon and a tractor feed. What type of printer is this? A) An impact printer B) An inkjet printer C) A laser printer D) A thermal printer Correct Answer) The print head, ribbon and a tractor feed are the major components of THIS. - One common type of these printers is a dox matrix printer. Everything else) 1) these contain components such as the imaging drum, the fuser assembly, the registration roller, and the pickup rollers. 2) Components here include a print head to spray ink, a roller feeder to feed paper into the printer and a carriage system to move the print head back and forth across the paper. 3) This includes a heating element of some form and system to feed special thermal paper into the printer.

A) An impact printer Everything else) C, B, D.

Your inkjet printer is printing text that does not line up on page. How would you fix this problem? A) Calibrate the printer. B) Clean the printer. C) Clean the print head. D) Replace the toner cartridge. Correct Answer) This is the process by which the printer determines the appropriate print head alignment. - Most inkjet printers do this automatically by themselves when you change the ink cartridge. Everything else) 1) THIS is composed of a series of very small holes or nozzles, behind which can be found via a reservoir of ink. - If the nozzles are clogged, it can cause gaps in the printing. 2) THESE are part of a laser printer, not an inkjet printer. 3) THIS removes excess ink from the equipment and reduces the chance of random ink "blobs" or streaks from appearing on the sheets.

A) Calibrate the printer. Everything else) C, D, B.

The cash register started to print missing text on receipts. What can you do to solve the problem? A) Clean the heating element. B) Fix the feed assembly. C) Remove debris around the printer. D) Replace the paper. Correct Answer) A dirty heating element can cause missing text. - Use what's appropriate & as directed! Everything else) 1) This would not fix missing text. - The system still has paper as you noticed the missing text on the receipts. 2) This would fix issues to paper not feeding properly, paper jams or stretched text from feeding slowly through the printer, but not missing text. 3) Paper is friction-fed through the print mechanism by a stepper motor turning a rubber-coated roller. - This system is working, as the issue is NOT with this working properly.

A) Clean the heating element. Everything else) D, C, B.

A user is complaining of missing text on their printouts. How would you solve this? A) Clean(ing) the inkjet print head. B) Replace the 3D printer filament. C) Replace the direct thermal printer paper. D) Reset the laser printer print density. Correct Answer) A blocked or dirty nozzle on an inkjet printer will show up on output as a missing line. - Use the printer's ________ routine or use an inkjet ________ product to fix the problem. Everything else) 1) Laser printer calibration determines this appropriate setting. - You calibrate the printer if the text output is too light or too dark. - This would NOT fix an issue of missing text on a laser printer. 2) Most direct thermal print devices require this to create images. - Changing this would not be a fix to missing text. 3) The ""ink"" for a 3D printer is supplied as this. - Since 3D printers do not print on paper, this is not an appropriate fix.

A) Clean(ing) the inkjet print head. Everything else) D, C, B.

Your office printer is offline for maintenance. You still need to print documents while it is being fixed. What virtual print option would allow you to save a copy of the data that would be spooled to the printer? A) Print to file B) Print to image C) Print to PDF D) Print to XPS Correct Answer) Creates something that can be sent to the print device. - It means saving a copy of something that would normally be spooled by the printer. Everything else) 1) Creates a file using the XML Print Specification supported by Windows. - This format file should be printable on modern Windows-compatible printers. 2) Is how some applications support directing the output to a bitmap image file format, such as PNG or JPEG. 3) Creates a device-independent file for viewing and printing documents. - Print (or export) to this functionality is available in many software applications.

A) Print to file Everything else) D, B, C.

If you wanted to create multiple print copies in one pass using your impact printer, what would you use? A) A duplexing unit B) Impact (Carbon) paper C) Plain (Regular) print paper D) Thermal paper Correct Answer) This is used to make multiple copies of a document in the same pass. - A sheet of this is inserted between each sheet of plain paper and when the print head strikes, the same mark is made on each sheet. Everything else) 1) This is commonly found on LASER printers and occasionally on INKJET printers. - It is NOT found on an impact printer. 2) This is used in a thermal printer. - Impact printers do NOT use this! 3) This is the type of paper you would use in a variety of printer types. - It does not allow for making multiple copies in one pass.

B) Impact (Carbon) paper Everything else) A, D, C.

Which part of a thermal printer loads the special paper into the printer? A) The carriage B) The feed assembly C) The heating element D) The print head Correct Answer) Here, in a direct thermal printer, paper is friction-fed through the print mechanism by a stepper motor turning a rubber-coated roller. Everything else) 1) This creates the image on the paper with dye, ink from ribbons, or directly with pins while the feed assembly moves the media through the printer. 2) This is composed of a series of very small holes or nozzles, behind which can be found a reservoir of ink. - This is not part of a thermal printer, but instead an inkjet printer. 3) An inkjet-only component, (2) is moved back and forth over the paper by this.

B) The feed assembly Everything else) C, D, A.

What type of material does a 3D printer commonly use? A) Carbon fiber B) Metal alloys C) Plastic filament D) Rubber Correct Answer) 3D printers build a solid object from successive layers of material, which THIS typically is. Everything else) These printers are NOT common. 1) Some 3D printers can print with a variety of these materials, similar to that of our correct answer. 2) These filaments consist of these tiny elements infused into a base material. - These blends allow printers built to handle this to print lighter and more durable objects. 3) 3D printing of this type starts with a thin layer of extremely solid powder spread over the build platform and a high power laser fuses these extremely solid particles together.

C) Plastic filament Everything else) D, A, B.

If you want to print a document that is device-independent, which virtual print option would you chose? A) Print to file B) Print to image C) Print to PDF D) Print to XPS Correct Answer) Creates a device-independent file for viewing and printing documents. - Print (or export) to this functionality is available in many software applications. Everything else) 1) Creates something that can be sent to the print device. - It means saving a copy of something that would normally be spooled by the printer. 2) Creates a file using the XML Print Specification supported by Windows. - This format file should be printable on modern Windows-compatible printers. 3) Is how some applications support directing the output to a bitmap image file format, such as PNG or JPEG.

C) Print to PDF Everything else) A, D, B.

If you have a direct thermal printer, what type of supplies do you need for it? A) Special drums B) Special ink C) Special paper D) Special toner Correct Answer) Most direct thermal print devices requires this, which contains chemicals designed to react and change color as it is heated by the heating element. Everything else) 1) While some inkjet printers do need this, a direct thermal printer does not use it. - Instead, it uses our correct answer and a heating element to print text and graphics. 2) Some laser printers need this, but direct thermal printers use our correct answer and a heating element to print text and graphics. 3) A direct thermal printer does NOT use THIS; these are found on LASER printers.

C) Special paper Everything else) B, D, A.

Your inkjet printer output has missing parts of letters and images. What part of the printer do you suspect is the issue? A) The carriage B) The duplexing assembly C) The print head D) The roller feeder Correct Answer) This is composed of a series of very small holes or nozzles, behind which can be found a reservoir of ink. - If the nozzles are clogged, it can cause gaps in the printing. Everything else) 1) This moves the paper from the paper-holding tray into the main section of the printer. 2) Some printers have these components which automatically print on both sides of the paper by moving the paper through the printer twice. - This unit does NOT affect the printing onto the paper. 3) The print head is moved back and forth over the paper by this. - If it were not working, there would be no print on the paper, not just gaps in the printed text.

C) The print head Everything else) D, B, A.

The office inkjet printer is printing sheets with missing lines of text and graphics are faded. How would you fix the issue? A) Calibrate the printer. B) Clean the printer. C) Clean the print head. D) Replace the ink cartridge. Correct Answer) When the ink is low, the printer may signal to do exactly this. - Missing colors or faded black text are symptoms of low ink levels. Everything else) 1) THIS is composed of a series of very small holes or nozzles, behind which can be found via a reservoir of ink. - If the nozzles are clogged, it can cause gaps in the printing. 2) THIS removes excess ink from the equipment and reduces the chance of random ink "blobs" or streaks from appearing on the sheets. 3) THIS is the process by which the printer determines the appropriate print head alignment to keep the printed text aligned on the sheet of paper.

D) Replace the ink cartridge. Everything else) C, B, A.

Your office impact printer is no longer producing good print quality output. How do you fix this issue? A) Calibrate the printer B) Replace the paper. C) Replace the print head. D) Replace the ribbon. Correct Answer) When this component on an impact printer fails to produce sufficiently good print quality, this holding mechanism and its contents are normally replaced as a whole. Everything else) 1) This is an action you could take with an inkjet printer. - Although impact printers do have this, our correct answer is the most likely cause of print quality problems. 2) Replacing this in an impact printer would not have an effect on the quality of the print output, unlike our correct answer (DUH!). 3) Doing this is a function found only on LASER and INKJET printers. - This would be a fix for poor print quality on these types of printers ONLY.

D) Replace the ribbon. Everything else) C, B, A.

You finished maintenance on the office laser printer but now the print density is incorrect. How do you fix this? A) Clean the rollers. B) Remove the toner cartridge and shake it. C) Replace the fuser assembly. D) Run the printer calibration routine. Correct Answer) This is the process by which the printer determines the appropriate print density. - Most printers do this to themselves automatically. - If print output is not as expected, you can often invoke this. Everything else) Does NOT fix print density. 1) When toner is low, the printer will display a status message advising you of the fact. - Doing THIS does help a little when the toner is low, surprisingly. 2) Text that smears on a printed page is an indicator of this being a bad component as it is not heating the toner to the paper. 3) These parts being sticky usually cause paper jams within the printer.

D) Run the printer calibration routine. Everything else) B, C, A.

You are building a new high-end gaming rig. Which component would this system be built around? A) High-end video GPU B) Maximum RAM on the motherboard C) A set of dual monitors. D) An SSD drive Correct Answer) A PC built for gaming is usually based around the latest interior component technology, especially including this. Everything else) 1) PC games feature lots of media assets that must be loaded from permanent storage so a fast drive technology such as THIS, which is preferable to slower hard disks (HDD). 2) A high-end gaming system needs the maximum amount of THIS the motherboard can handle, but our correct answer is the most important feature. 3) With all types of workstation, screen ""real estate"" is often at a premium. - This means that they are often provisioned with two or more of these bad boys.

A) High-end video GPU Everything else (in order)) D, B, C.

After you install new hardware into a computer, you need to find the appropriate drivers for the device. Which of these is NOT a way to find the correct driver? A) Use a 3rd party website to find the driver. B) Use existing Windows drivers to find the correct driver. C) Use the vendor-supplied driver. D) Use Windows Update to find the driver. Correct Answer) Using THIS (EVER.) to find a driver on the internet is NOT a way to ensure you get the correct driver for the hardware as you have NO way to validate what you find is correct. Everything else) [T / F 1] Windows connects to Microsoft's servers to find a driver for a device if there is no existing driver on in the installed Windows system. [T / F 2] The Windows OS comes with many device drivers. If Windows cannot find a driver during device installation, it will use the Windows Update system. [T / F 3] Many devices come with a disk that has the proper drivers. Windows will ask for the driver during device installation or you can update the driver manually after installation.

A) ) Use a 3rd party website to find the driver. Everything else) ALL TRUE.

Which of these Human Interface Devices (HIDs) would be the best choice to control a flight simulator program? A) A 2-button joystick B) A 101-key keyboard C) A mechanical mouse D) A signature pad Correct Answer) Besides this, there are many kinds of controllers for specific game types, such as: - game pads for general games. - steering wheels for driving games. - light guns for shooting games. Everything else) 1) This is the longest serving type of input device. - Historically, these were connected via the 6-pin mini-DIN PS/2 port. 2) This is the main type of pointing device for graphical software. - A feature of these is the number of buttons (between two and four), which can be customized to different functions. 3) This allows a recognition system to analyze the individual behavior of the person signing, such as the strokes used and the pressure applied while signing, to verify the identity of the user.

A) A 2-button joystick Everything else.....) B, C, D.

You installed a new printer in your home office and you want to print to it from mobile devices in the same room. What would be the best connection solution for the printer? A) A Bluetooth connection B) A serial connection C) A USB connection D) A wired connection Correct Answer) This works over short ranges and requires a mobile device to be in the same room as the printer (think: PAN), but it is a good choice for short-range connections. Everything else) These wired communications are NOT usable for mobile devices. 1) Some printers have this Type B cable connection on the back of the printer. - The Type B end of the cable goes to the printer while the Type A connector goes to the printer. 2) Older printers used a data connection where the data is transmitted over one wire one bit at a time (compared to 8 bits at a time (w/parallel)). - This is a wired communication that was eventually replaced by (1). 3) Mobile devices do NOT have he ability to link to THIS.

A) A Bluetooth connection. Otherwise (in order)) C, B, D.

Which of these input devices scans patterns of parallel lines? A) A barcode scanner B) A flat panel monitor C) A flatbed scanner D) A printer Correct Answer) This is a handheld or pen-shaped device designed to scan patterns of different sized parallel bars, typically representing a product number, such as an ISBN, EAN, or UPC. Everything else) 1) Graphics output is provided by some sort of display unit of sorts (such as THIS or CRT) plus a video card, which generates the signals to drive the monitor. 2) This is a device that produces text and images from electronic data onto physical media such as paper, photo paper, and labels. 3) This is a digital imaging device, designed to create computer file data from a real-life object. - Typically, these handle flat objects, like documents, receipts, or photographs.

A) A barcode scanner Everything else.....) B, D, C.

Which computer hardware component is the primary component of a Network Attached Storage (NAS) device? A) A hard drive B) A high-definition sound card C) A high-end video GPU D) A Trusted Platform Module Correct Answer) A Network Attached Storage (NAS) appliance is this with a cut-down server board, usually running some form of Linux that provides network access and various file sharing protocols. Everything else) 1) This is a chip on the computer motherboard. - This provides storage of digital certificates, keys, and hashed passwords. 2) A PC built for gaming is usually based around the latest version of this technology, not a NAS device. 3) Gaming PCs and home theater PCs have surround sound audio and this alongside that. - Most NAS devices have built-in sound cards or no sound card at all.

A) A hard drive Everything else.....) D, C, B.

Which of these would you use for Voice over IP (VoIP) calling via a Bluetooth connection? A) A headset B) A microphone C) A 'surround sound' system D) A USB keyboard Correct Answer) This combines headphones and microphone in a single device. - They are mostly used with Voice over IP (VoIP) calling, meeting, and conferencing applications. Everything else) 1) This is an audio input device that allows audio chips to record audio by sampling analog audio signals. 2) This is the longest serving type of input device. - Historically, these were connected via the 6-pin mini-DIN PS/2 port but many now use a USB connection. 3) This uses multiple speakers positioned around the listener to provide a "cinematic" audio experience. - Each speaker is an audio output device.

A) A headset Everything else.....) B, D, C.

Which part of a gaming system matches that of a home theater personal computer? A) A high-definition sound card B) A PATA hard drive C) A set of dual monitors D) A Trusted Platform Module Correct Answer) Gaming PCs will share some of the traits of a home theater PC: surround sound audio and THIS alongside it. Everything else) 1) With all types of workstations, screen ""real estate"" is often at a premium. - In gaming rigs, this is not a priority. 2) This is a chip on the computer motherboard. - This provides storage of digital certificates, keys, and hashed passwords. 3) This technology is the legacy technology, now replaced by SATA (Serial Advanced Technology Attachment). - These drives are much slower than modern drives, making them unfit for gaming rigs.

A) A high-definition sound card Everything else) C, D, B.

What is used to measure the brightness of a projector? A) Amps (Ampere) B) ANSI lumens C) Hertz D) Volts Correct Answer) Projectors are normally rated in these, which represents a particular set of test conditions. Everything else) 1) This is a unit of current, flowing in an electrical wire that creates a field of a certain magnetic strength at the center. - It measures the actual flow of electrons in the circuit. 2) This is the unit of frequency and is defined as one cycle per second of an electromagnetic wave. 3) Voltage is the potential difference between two points (often likened to pressure in a water pipe) measured as this.

B) ANSI lumens Everything else....) A, C, D.

If you want to build a graphic designer's workstation, which of these would you use for the computer? A) A high-end video card B) Minimal amount of expansion ports C) A minimal amount of RAM D) A PATA hard drive Correct Answer) The workstation should contain this and even an additional video card to handle processing the large amounts of video data a graphics workstation handles. Everything else) 1) This is the legacy technology replaced by SATA (Serial Advanced Technology Attachment). - You would use the newest (and fastest) hard drive technology such as a SSD to store data on the workstation. 2) The workstation needs the maximum amount of THIS the motherboard can handle to process the large complex files generated by graphic programs, not the minimum! 3) The motherboard needs several high-speed versions of these for peripherals such as external hard drives or additional video cards.

A) A high-end video card Everything else (in order)) D, C, B.

Which of these is the longest serving type of Human Interface Device (HID)? A) A keyboard B) A laptop touchpad C) A multi-button game controller D) An optical mouse Correct Answer) This is the longest serving type of input device. - Historically, these were connected via the 6-pin mini-DIN PS/2 port. Everything else) 1) This is the main type of pointing device for graphical software. - A feature of these is the number of buttons (between two and four), which can be customized to different functions. 2) Besides this, there are many kinds of controllers for specific game types, such as: - game pads for general games. - steering wheels for driving games. - light guns for shooting games. 3) This is a small, touch-sensitive pad where you run your finger across the surface to send electronic signals to the computer to control the pointer on the screen.

A) A keyboard Everything else (in order)) D, C, B.

What type of connection uses a RJ-45 type of connector between the printer and the computer? A) An Ethernet connection B) Use a serial connection C) A USB connection D) A wireless connection Correct Answer) Most modern printers now have THIS and an installed NIC card. - This allows the printer to be connected directly to the network. Everything else) 1) Many modern printers have THIS installed into the printer that allows for connecting to a network of the same type. - This allows these network devices to print directly to the printer. 2) Some printers have this (USB) Type B cable connection on the back of the printer. - The Type B end of the cable goes to the printer while the Type A connector goes to the printer. 3) Older printers used a data connection where the data is transmitted over one wire one bit at a time (compared to 8 bits at a time (w/parallel)). - This is a wired communication that was eventually replaced by (2), as well as parallel cables.

A) An Ethernet connection Everything else (in order)) D, C, B.

If you need to backup files and transfer them to another computer, which of these devices would you use? A) An external storage drive (hard disks / SSDs) B) A Land Grid Array (LGA) device C) A Pin Grid Array (PGA) device D) A Trusted Platform Module Correct Answer) These have become very popular for backup, additional storage, and as a means of transferring files. Everything else) 1) AMD uses this form factor for its CPU chips, designed to fit in a Zero Insertion Force (ZIF) socket on the motherboard. - Here, the pins that connect the CPU and socket (motherboard) are located on the CPU. 2) Intel uses this form factor for its CPU chips. - Here, the pins that connect the CPU and socket (motherboard) are located on the socket. 3) This is a chip on the computer motherboard. - This is a specification for hardware-based storage of digital certificates, keys, hashed passwords, and other user and platform identification information.

A) An external storage drive Everything else (in order)) C, B, D

For your new mobile device, the manufacturer uses a walled garden model. What does this mean? A) Any applications have to have approval before release. B) Applications are available freely from 3rd party providers. C) Applications use a Software Development Kit (SDK). D) Applications use a Trusted Platform Module (TPM). Correct Answer) Apps have to go thru this process, FIRST & FOREMOST. - This is also referred as the walled garden model and is designed to prevent the spread of malware or code that could cause faults or crashes. Everything else) 1) This app model is more relaxed, with apps available from online shopping places such as Amazon's app store, and do not have to be reviewed before being available. 2) This is a chip on the computer motherboard. - This provides storage of digital certificates, keys, and hashed passwords. 3) This is specialized programming software provided by companies so third party developers can create apps for their products.

A) Any applications have to have approval before release. Everything else (in order)) B, D, C.

A Network Attached Storage (NAS) device is used for what primary purpose? A) File sharing across a network B) Media streaming across a network C) Sharing desktop applications D) Sharing a printer across a network Correct Answer) A Network Attached Storage (NAS) appliance is a hard drive (or RAID array) designed to do this. - It will also be able to do so over the Internet, using HTTP or FTP. Everything else) 1) As well as sharing the disk resource, a NAS box will usually be able to share this, even though this is not the primary purpose of the device. 2) Some NAS devices can do this to wireless speakers or an IP-enabled TV, even though this is not the primary purpose of a NAS. 3) This is the purpose of the thin client/server system, not a NAS device.

A) File sharing across a network Everything else (in order)) D, B, C.

Which of these would be in a specification for a gaming rig? A) High-end cooling B) A PATA hard drive C) A set of dual monitors D) A Trusted Platform Module Correct Answer) Some gamers are fond of overclocking components to obtain better performance. - This means that a gaming PC will generate more heat than most other types of computer and needs these types of solutions. Everything else) 1) This technology is the legacy technology, now replaced by SATA (Serial Advanced Technology Attachment). - These drives are much slower than modern drives, making them unfit for gaming rigs. 2) With all types of workstations, screen ""real estate"" is often at a premium. - In gaming rigs, this is not a priority. 3) This is a chip on the computer motherboard. - This provides storage of digital certificates, keys, and hashed passwords.

A) High-end cooling Everything else.....) B, C, D.

You want to build a new home server. The new computer's primary functions are file storage, media streaming, and printer sharing. What would be a consideration in designing the machine? A) Install RAID storage. B) Use a high-end CPU. C) Use the most amount of RAM possible. D) Use multiple NIC cards. Correct Answer) Most home servers would use THIS to reduce the risk of losing valuable movie and audio files (there must still be a backup system in place of course, to protect against theft, fire, or accidental deletion). Everything else) 1) Most home servers are either a Home Theater PC (HTPC) with a slightly expanded role or a repurposed ""desktop"" or low-end PC server. - These computers would not need this. 2) Since most home servers are repurposed machines, they do not need the maximum amount of this for their functions of file storage, media streaming, and printer sharing. 3) Multiples of these would not be necessary in a home server.

A) Install RAID storage. Everything else (in order)) B, C, D.

Which of these is a concern when building a home Network Attached Storage (NAS) device? A) Media streaming across a network B) A PATA hard drive C) A set of dual monitors D) A Trusted Platform Module Correct Answer) Some NAS devices can do this to wireless speakers or an IP-enabled TV and would be a feature for consideration. Everything else) 1) This technology is the legacy technology, now replaced by SATA (Serial Advanced Technology Attachment). - These slow drives would not be used in a NAS device. 2) With all types of workstation, screen ""real estate"" is often at a premium. - A NAS PC would not generally need this. 3) This is a chip on the computer motherboard. - This provides storage of digital certificates, keys, and hashed passwords.

A) Media streaming across a network Everything else.....) B, C, D.

One of your users comes to you and tells you their company mobile phone was stolen. What is a major concern with the loss of the phone? A) Single Sign On issues B) The cost of replacing the phone C) The lost work time D) The time to replace the phone Correct Answer) Both iOS and Android will prompt you to save passwords when you sign in to apps and websites. - Anyone compromising the device will be able to access any service that has cached passwords on the device. Everything else) 1) Most mobile phones are inexpensive compared to the cost of other computer hardware. - In this case, the main issue is the phone may have stored the passwords to company cloud services. 2) While it may take considerable time to do THIS, the main issue is the security of the phone as it may have cached passwords to company cloud services. 3) It may take some time to do THIS, but the major concern is the phone may have cached passwords to the company cloud services.

A) Single Sign On issues Everything else (in order)) B, D, C.

Which output rail in a power supply unit (PSU) has a maximum load of 20 amps? A) The +5V rail B) The +12V rail C) The +115V rail D) The +240V rail Correct Answer) The PSU has two of these, one as a standby, with the primary rail having a maximum load of 20 amps and a maximum output of 130 watts. Everything else) 1) This has a maximum load of 33 amps and a maximum output of 396 watts. 2) A Power Supply Unit (PSU) set to the correct INPUT voltage for North America is set to THIS. 3) A Power Supply Unit (PSU) set to the correct INPUT voltage for the United Kingdom is set to THIS. 2 & 3) Some PSUs are dual voltage and handle multiple inputs, including BOTH of these.

A) The +5V rail Everything else (in order)) B, D, C.

Where would you look in Windows to pair a Bluetooth device to the computer? A) The Bluetooth Devices applet B) The Device Manager folder C) The Devices and Printers folder D) The Settings applet Correct Answer) In Windows, you can manage these specific devices using THIS & Other Devices applet in Control Panel or Windows Settings. Everything else) 1) This is where you set Windows settings including System, Phone, Personalization, Apps, Accounts and others. - These are the settings for the Windows itself. 2) This is where you configure the user configurable settings on a printer in Windows. - This is the best place to change the printer settings. 3) This provides tools for verifying and configuring devices. - You can update drivers, check device hardware properties, and enable/disable devices.

A) The Bluetooth Devices applet Everything else (in order)) D, C, B.

If you need your printer to completely print each copy of a print job before printing the second copy, which setting would you turn on? A) The Collated Jobs setting B) The Duplex Printing setting C) The Print All Pages setting D) The Remote Printing setting Correct Answer)This is where all pages of the first copy are printed, followed by all pages of the second copy, and so on. Everything else) 1) Some printers have the capability of accepting print jobs, usually from over the Internet. 2) This involves printing on both sides of a sheet of a paper. - Some printers have these units that automatically print on both sides. - Some printers require the user to flip the paper over manually. 3) This setting forces the printer to print every page in the print job rather than ask which pages the user wants to print.

A) The Collated Jobs setting Otherwise (in order)) D, B, C.

If you install a printer and need to print on both sides of the paper, which setting would you turn on? A) The Duplex Mode setting B) The Manual Feed Tray selection C) The Remote Printing setting D) The Simplex Mode setting Correct Answer) This is printing on both sides of a sheet of a paper. - Some printers have these units that automatically print on both sides. - Some printers require the user to flip the paper over manually. Everything else) 1) Some printers have the capability of accepting print jobs, usually from over the Internet. 2) This refers to printing on a single side of the paper. - This the default print setting on most printers. 3) This is when the user can select which tray of paper to print from if the printer has multiple trays. - Some printers can hold both letter and legal size paper in their trays.

A) The Duplex Mode setting Otherwise (in order)) C, D, B.

Your office needs you to connect a legacy impact printer to a computer to print some special reports. Which is a consideration when installing these printers? A) The device needs to be installed on a COM port. B) The device needs a network interface card (NIC). C) The device needs a special SCSI cable. D) The device needs a special USB cable. Correct Answer) The impact printer uses the legacy serial (RS-232 or ___) ____ and you need to select this and the driver appropriately. - You may also need to configure custom settings surrounding this. Everything else) 1) Two of these would NOT be used to connect the printer, as the impact printer uses the legacy serial (RS-232 or COM) port, which uses a "null modem" cable. 2) he printer is being connected directly to a computer through a printer port, meaning we don't need THIS.

A) The device needs to be installed on a COM port. Otherwise (in order)) 1) C, D. 2) B.

What connection would be best for a printer that you want to print to from anywhere in your office? A) Use an 802.11 connection. B) Use a RJ-45 connection. C) Use a serial connection. D) Use a USB connection. Correct Answer) This IS a form of wireless connections. - This is a good choice for connectivity between separated devices. Everything else) 1) Some printers have this Type B cable connection on the back of the printer. - This is a form of wired communications and not usable for mobile devices. 2) Older printers used a data connection where the data is transmitted over one wire one bit at a time (compared to 8 bits at a time (w/parallel)). - This is a form of wired communications and not usable for mobile devices. 3) Ethernet is the standard protocol for wired devices using this series of jacks. - This would not be a good choice for long distances between the printer and the computer.

A) Use an 802.11 connection. Everything else) D, C, B.

Your office uses an inkjet printer and needs to reduce the cost of printing. What is most significant way to save costs? A) Use the Paper/Quality tab and select draft mode on the printer. B) Use the Paper/Quality tab and select full color mode on the printer. C) Use the Finishing Tab and select landscape mode on the printer. D) Use the Paper/Quality tab and select a stiffer quality of paper. Correct Answer) THIS action is the best way to cut costs. - This way each print job uses less ink and the office saves money. - Ink cartridges ARE the biggest cost for inkjet printers. Everything else) 1) THIS action will not reduce costs, as this is generally more expensive than what you normally use here. 2) THIS action will increase costs as the printer uses the different colors. - This ink type is generally more expensive than black ink. 3) Selecting this option on the printer just prints the text in a different direction on the paper, which will also NOT save money.

A) Use the Paper/Quality tab and select draft mode on the printer. Otherwise) (in order) D, B, C.

The location of which of these determines if a computer is a thin or standard (thick) client? A) The desktop applications B) The graphics cards C) The hard drives D) The monitors Correct Answer) A standard (thick) client is an ordinary "office" PC, which will be used to run these locally installed programs. - A thin client is a PC or appliance designed to act as an interface to applications that run on a network server. - The location of these user-based entities determines the type of client. Everything else) DOES NOT determine if this a standard (thick) or thin client.

A) the desktop applications.

If you build a Network Attached Storage (NAS) system, which hard drive technology would you use to ensure survivability of the stored information? A) A PATA hard drive B) A RAID array C) A SSD drive D) A Trusted Platform Module Correct Answer) This provides redundancy of stored data and is the best choice to ensure survivability of the data. Everything else) 1) This technology is the legacy technology, now replaced by SATA (Serial Advanced Technology Attachment). - These slow drives would not be used in a NAS device. 2) This uses a type of non-volatile memory technology called flash memory and it is very fast, but it does not protect the stored data. 3) This is a chip on the computer motherboard. - This provides storage of digital certificates, keys, and hashed passwords.

B) A RAID array Everything else.....) A, C, D.

Which of these peripherals is a graphical output device? A) A barcode scanner B) A flat panel monitor C) A flatbed scanner D) A printer Correct Answer) Graphics output is provided by some sort of display unit of sorts (such as THIS or CRT) plus a video card, which generates the signals to drive the monitor. Everything else) 1) This is a handheld or pen-shaped device designed to scan patterns of different sized parallel bars, typically representing a product number, such as an ISBN, EAN, or UPC. 2) This is a digital imaging device, designed to create computer file data from a real-life object. - Typically, these handle flat objects, like documents, receipts, or photographs. 3) This is a device that produces text and images from electronic data onto physical media such as paper, photo paper, and labels.

B) A flat panel monitor Everything else.....) A, C, D.

If you are designing a computer aided design (CAD) workstation, which of these would you install? A) An EIDE hard drive B) A large, fast hard drive C) The minimal amount of RAM the motherboard can use D) A PATA hard drive Correct Answer) A CAD workstation also needs a fast storage subsystem and would typically now be provisioned with Solid State Drives (SSD) rather than older hard disks. Everything else) 1) This is the legacy technology replaced by SATA (Serial Advanced Technology Attachment). - These drives are much slower than modern drives. 2) This was one of the early hard drive connection standards but most modern computers use Serial ATA (SATA) or SSD technology drives. 3) A CAD system needs the maximum amount of THIS that the motherboard can handle to process the large complex files generated by the computation-intensive programs, NOT the minimum!

B) A large, fast hard drive Everything else (in order)) D, A, C.

What type of device reads the data off of a credit or bank card when swiped? A) A chip reader B) A magnetic reader C) A tap pay device D) A Trusted Platform Module Correct Answer) This obtains the account details from the card when swiped through the reader. Everything else) 1) Many contactless readers use the Near Field Communications (NFC) protocol. This terminal-type tool would be attached to a computer via a USB cable as part of a POS system. 2) This is a chip on the computer motherboard. - This is a specification for hardware-based storage of digital certificates, keys, hashed passwords, and other user and platform identification information. 3) This works in the same way as a smart-card reader but is designed to work specifically with bank cards to support Point of Sale (POS) systems.

B) A magnetic reader Everything else.....) C, D, A.

What allows you to connect and print directly to a printer without connecting other hardware to the printer? A) An 802.11 card B) An integrated/embedded print server C) A RJ-45 port D) A wireless bridge Correct Answer) Some printers come with one of these two types of print server hardware and firmware, allowing client computers to connect to them over the network without having to go via a server computer. Everything else) 1) This is what's part of the hardware in a wireless network. - This could establish a connection between the devices but the question specified no extra hardware. 2) This is a form of wireless connections. - While this is a form of connectivity, the printer would also need internal hardware and software to handle printing. 3) This is part of an Ethernet system and requires a router or bridge provide the connection. - Both the computer and printer would connect to this hardware.

B) An integrated/embedded print server Otherwise (in order)) D, A, C.

What is the name of the service that allows iOS mobile devices to print wirelessly? A) AirPrint B) Bonjour C) TCP (The Transmission Control Protocol ) D) Windows printer sharing Correct Answer) This service is a printer service that allows OS X PCs and iOS mobile devices to connect wirelessly to printer. - It is the server part of the print solution. Partial Credit)This provides client connectivity on Apple OS X PCs and iOS mobile devices. - It works with our correct answer to provide a print solution for Apple products. Everything else) 1) THIS is a standard that defines how to establish and maintain network connections so applications can exchange data. - It works with the Internet Protocol (IP). 2) This allows a computer to network share a printer that lacks an integrated print server.

B) Bonjour Partial Credit) A Otherwise) 1) C 2) D

Which printer security issue concerns interception of printer jobs sent over a network? A) AirPrint B) Data privacy C) Hard drive caching D) User authentication Correct Answer) This concerns include print jobs sent over a network (such as via a cloud or remote print service) potentially being intercepted and read, copied, or modified. Everything else) 1) Is where most printers have a local storage device to use to cache print files. - Someone with access to the device could be able to recover confidential information from this area. 2) This is necessary to prevent unauthorized use of a network or cloud-based printer. - This helps prevent issues with data privacy and hard drive caching. 3) This provides client connectivity on Apple OS X PCs and iOS mobile devices. - It works with the Bonjour service as a print solution for Apple products. - It is NOT a security concern.

B) Data Privacy Otherwise) C, D, A (in order).

What is the term for allowing others on a network to use a printer connected to your computer? A) Collating B) Device sharing C) Duplexing D) Orientation Correct Answer) This means others can access a printer you have installed to your computer. - This allows those who do not have a printer to print across a network. Everything else) 1) This is where all pages of the first copy are printed, followed by all pages of the second copy, and so on. 2) This is printing on both sides of a sheet of a paper. - Some printers have these units that automatically print on both sides. - Some printers require the user to flip the paper over manually. 3) This determines the direction of text printed on the page, either in portrait or landscape mode.

B) Device sharing Otherwise in order)) A, C, D.

The office manager needs to have a thin client installed next to the existing desktop. Desk space is limited and there is no room for more peripherals. How do you solve this issue? A) Get a bigger desk so everything fits. B) Install a Keyboard, Video, Mouse (KVM) switch. C) Install smaller peripherals on the existing desk. D) Split up the existing peripherals between the two computer systems. Correct Answer) This allows multiple computers to be controlled via a single keyboard, mouse, and monitor. - Some of these designed for home use also support speaker and microphone ports. Everything else) 1) While this may solve the problem, space limitations or cost considerations may be prohibitive and not a solution to this issue. 2) These may fit on the desk but many have reduced functionality, such as missing keys on smaller keyboards. - This has the issue of having multiples of the same device on the desk. 3) This would not work, as each computer system needs a keyboard and a monitor at a minimum.

B) Install a Keyboard, Video, Mouse (KVM) switch. Everything else (in order)) A, C, D.

Which of these would be useful for a high-end workstation? A) An EIDE (Enhanced Integrated Drive Electronics) hard drive B) Maximum RAM C) A PATA (Parallel ATA) hard drive D) A SATA (Serial ATA) hard drive Correct Answer) The workstation needs the maximum amount of THIS that the motherboard can handle to process the large complex files generated by the installed software programs. Everything else) 1) This is a computer bus interface that connects to mass storage devices such as hard disk drives, optical drives, and those much faster SSDs (Solid State Drives). 2) Was one of the early hard drive connection standards but most modern computers use (1) as a standard or Solid State Drives (SSDs). 3) This technology is the legacy technology, now replaced by (1).

B) Maximum RAM Everything else.....) D, A, C.

A client needs a high end gaming system. What do you recommend for hardware requirements for this workstation? A) An EIDE hard drive B) Maximum RAM C) The minimal amount of RAM the motherboard can use D) A PATA hard drive Correct Answer) A high-end gaming system will most likely include a PC with a high-end, multicore processor; a high-end video card; and the maximum amount of THIS that the motherboard can handle. Everything else) 1) This technology is the legacy technology, now replaced by SATA (Serial Advanced Technology Attachment). - These drives are much slower than modern drives. 2) Was one of the early hard drive connection standards but most modern computers use Serial ATA (SATA) or SSD technology drives. 3) This is FALSE, unlike our CORRECT answer.

B) Maximum RAM Everything else (in order)) D, A, C.

You are connecting a new PSU (Power Supply Unit). The PSU has a square 4-pin P4 cable but there is no square 4-pin receptacle on the motherboard. Where does this cable connect? A) Leave it unplugged. B) Plug it into the EPS12V receptacle. C) Plug it into the PCIe power port on the video card. D) Plug it into the primary hard drive. Correct Answer) The connector will plug into this 8-pin component near the CPU. - You should check the motherboard documentation for advice about which pins are the correct connection. Everything else) 1) The P4 connector does not connect into this component's port on a video card. - Its connector has 6 pins so the 4-pin P4 connector will not fit. 2) Older components for storage on PCs use the 4-pin Molex connectors for power. - Newer hard drives use the SATA power connector. 3) The motherboard will not receive enough power if you do this (EVER) and the computer will not operate properly.

B) Plug it into the EPS12V receptacle. Everything else.....) C, D, A.

Which virtual printer option would you choose if you want to print a bitmap directly to the printer? A) Print to file B) Print to image C) Print to PDF D) Print to XPS Correct Answer) This is how some applications support directing the output to a bitmap image file format, such as PNG or JPEG. Everything else) 1) Creates something that can be sent to the print device. - It means saving a copy of something that would normally be spooled by the printer. 2) Creates a device-independent file for viewing and printing documents. - Print (or export) to this functionality is available in many software applications. 3) Creates a file using the XML Print Specification supported by Windows. - This format file should be printable on modern Windows-compatible printers.

B) Print to image Everything else) A, C, D.

Which part of a laser printer is conditioned by a charging roller? A) The fuser assembly B) The imaging drum C) The pickup rollers D) The registration roller Correct Answer) This is conditioned by a charging roller powered by a high voltage power supply assembly. - This applies a uniform -600V electrical charge across the drum's surface. Everything else) 1) Squeezes the paper between a hot roller and a pressure roller so that the toner is fused, or melted, onto the surface of the paper. 2) When the paper reaches this, a signal tells the printer to start the image development process. - When the drum is ready, the paper is fed into the next module. 3) Turns once against the paper stack, pushing the paper into a feed and separation roller assembly.

B) The imaging drum Everything else) A, D, C.

Which of these properties from each power-using component in a computer do you total when determining the size of the necessary power supply? A) The energy rating B) The power rating C) The resistance rating D) The voltage rating Correct Answer) The total power consumption by the components cannot exceed this on the PSU. - The maximum power output available from a PC power supply is measured in watts. Everything else) 1) This is the degree of opposition to the current caused by characteristics of the conductor. - Each component has this but it does NOT affect the size of the power supply. 2) This is the degree of opposition to the current. - The input of this is the main concern with a power supply. 3) This is the amount of power consumed by a device over time. - This is measured in Watt-hours (or more typically Kilowatt-hours [kWh]). - Component usage here is NOT a concern with the size of the power supply.

B) The power rating Everything else (in order)) C, D, A.

How would you control multiple computers with just one keyboard? A) Use an external storage drive (hard disks / SSDs) B) Use a Keyboard, Video, Mouse (KVM) device. C) Use a network interface expansion card. D) Use a Trusted Platform Module. Correct Answer) This allows multiple computers to be controlled via a single keyboard, mouse, and monitor. - Some of these designed for home use also support speaker and microphone ports. Everything else) 1) This is a chip on the computer motherboard. - This is a specification for hardware-based storage of digital certificates, keys, hashed passwords, and other user and platform identification information. 2) These have become very popular for backup, additional storage, and as a means of transferring files. - No PC control here, however. 3) Computers use this to connect an RJ-45 cable to a wired network.

B) Use a Keyboard, Video, Mouse (KVM) device. Everything else.....) D, A, C.

You upgraded the hard drive in an Intel-based computer. When connecting the power supply to the new hard drive, you realize the existing power connectors do not connect to the new hard drive. What is your solution? A) Replace the power supply (PSU). B) Use a Molex to SATA adapter. C) Use a PCIe connector. D) Use a SATA to Molex adapter. Correct Answer) Older power supplies use the 4-pin (1x4) Molex connectors to supply power for peripheral devices. - New hard drives use the SATA power connector. - DO THE MATH. Everything else) 1) Newer power supplies use the 15-pin (1x15) SATA (Serial ATA) connectors to supply power for peripheral devices. If you need to connect an older drive, you need to use this. 2) Since you just upgraded this, replacing it to change cable ends would not be an effective solution. 3) A 6-pin (2x3) connector is used to supply an extra 75W power to these graphics cards. - This was updated to an 8-pin connector delivering 150W. - This would NOT be used for hard drives.

B) Use a Molex to SATA adapter. Everything else (in order)) D, A, C.

If you need to print from your home to your work office, what type of print solution could you use? A) Use ad hoc mode. B) Use a cloud(-ready) printing solution. C) Use infrastructure mode. D) Use an integrated/embedded print server. E) Use a wireless solution. Correct Answer) Third-party software, such as Google's Cloud Print, can connect this equipment to the Internet and make the printer available for remote printing. Everything else) 1) THIS is good for connecting to local printers that are not connected to a wired network. - However, this would not allow you to print to your work office. 2) Here, client devices would connect directly to the printer usually through some form of wireless connectivity and typically used between devices in the same office. 3) Here, the printer would be configured to connect to an access point and client connections would also be mediated by the access point. 4) Some printers come with one of these 2 types of hardware and firmware, allowing client computers to connect to them to print without needing external hardware.

B) Use a cloud(-ready) printing solution. Everything else) 1) E 2) A 3) C 4) D

Your company wants to purchase cloud-based application services, but is now concerned about users needing multiple accounts and passwords. What do you suggest as a solution? A) Select one service provider regardless if they provide everything the company needs. B) Use mutual authentication for multiple services. C) Use a password manager. D) Use a synchronization service. Correct Answer) What this means is that one service accepts the credentials from another service. - This is usually described as federated identity management, ensuring your company can get the services it actually needs. Everything else) 1) While this may make accessing the cloud easier, it may force the company to accept solutions that do not meet its needs. 2) This allows for sharing of data files across multiple platforms, but does not provide applications for the users. 3) This may make accessing the cloud-based services easier; however, the better choice is to have each service authenticate to each other so the user only needs to remember one password.

B) Use mutual authentication for multiple services. Everything else (in order)) A, D, C.

What is the typical input voltage for a power supply in North America? A) +5V input B) +12V input C) +115V input D) +240V input Correct Answer) Power Supply Unit (PSU) set to the correct INPUT voltage for North America is set to THIS. Everything else) 1) A Power Supply Unit (PSU) set to the correct INPUT voltage for the United Kingdom is set to THIS. 1 & Our correct answer) Some PSUs are dual voltage and handle multiple inputs, including BOTH of these. 2 & 3) Power distribution refers to how much power is supplied over each PSU rail. 2) This rail has a maximum load of 20 amps and a maximum output of 130 watts. 3) This rail has a maximum load of 33 amps and a maximum output of 396 watts.

C) +115v input Everything else (in order)) D, A, B.

When designing a Network Attached Storage (NAS) personal computer, which type of network card would you install for maximum performance? A) A 10 megabit NIC B) A Fast Ethernet interface C) A Gigabit NIC D) A Trusted Platform Module Correct Answer) This runs up to 10x faster than the standard Fast Ethernet components of the same type and would be the best choice for maximum network performance. Everything else) 1) Many of the SOHO (Small Office Home Office) Internet router appliances come with switch ports of this type that only run at 100 Mbps. 2) This was the original standard for Ethernet. - It is now considered slow and been replaced with 100 megabit or Gigabit hardware. 3) This is a chip on the computer motherboard. - This provides storage of digital certificates, keys, and hashed passwords.

C) A Gigabit NIC Everything else (in order)) B, A, D.

Mobile accounts can be linked to all of these EXCEPT what? A) An alternative email B) A cellphone number C) A Trusted Platform Module D) A unique ID Correct Answer) This is a chip on the computer motherboard. - This provides storage of digital certificates, keys, and hashed passwords. Everything else) 1) Mobile accounts can also be linked to this as a form of verification or for recovery purposes. 2) This is used by many mobile accounts for verification and recovery functions. 3) This is either a username or an email address and is the primary way an account is linked to a user or account on a mobile device.

C) A Trusted Platform Module Everything else (in order)) B, A, D.

What type of connection on the back of a printer would use a Type B end? A) An Ethernet connection B) A serial connection C) A USB connection D) A wireless (NIC) connection Correct Answer) Some printers have this Type B cable connection on the back of the printer. - The Type B end of the cable goes to the printer while the Type A connector goes to the printer. Everything else) 1) Older printers used a data connection where the data is transmitted over one wire one bit at a time (compared to 8 bits at a time (w/parallel)). - This is a wired communication that was eventually replaced by our correct answer, as well as parallel cables. 2) Most modern printers now this and an installed NIC card. - This allows the printer to be connected directly to the network and accessible by any networked computer. 3) Many modern printers have this installed into the printer that allows for connecting to a network of the same type. - This allows these types of devices to print directly to the printer.

C) A USB connection Otherwise (in order)) B, A, D.

Which peripheral creates file data from a real-life object? A) A barcode scanner B) A flat panel monitor C) A flatbed scanner D) A printer Correct Answer) This is a digital imaging device, designed to create computer file data from a real-life object. - Typically, these handle flat objects, like documents, receipts, or photographs. Everything else) 1) Graphics output is provided by some sort of display unit of sorts (such as THIS or CRT) plus a video card, which generates the signals to drive the monitor. 2) This is a device that produces text and images from electronic data onto physical media such as paper, photo paper, and labels. 3) This is a handheld or pen-shaped device designed to scan patterns of different sized parallel bars, typically representing a product number, such as an ISBN, EAN, or UPC.

C) A flatbed scanner Everything else.....) B, D, A.

Which of these devices would you use for online video conferencing? A) A 2-button joystick B) A flatbed scanner C) A high quality webcam D) A signature pad Correct Answer) These record video images and are used for online video conferencing, as feeds for websites, and as surveillance devices. Everything else) 1) Besides this, there are many kinds of controllers for specific game types, such as: - game pads for general games. - steering wheels for driving games. - light guns for shooting games. 2) This allows a recognition system to analyze the individual behavior of the person signing, such as the strokes used and the pressure applied while signing, to verify the identity of the user. 3) This is a digital imaging device, designed to create computer file data from a real-life object. - Typically, these handle flat objects, like documents, receipts, or photographs.

C) A high quality webcam Everything else (in order)) A, D, B.

Which Human Interface Device (HID) uses your finger to control the onscreen pointer? A) A 2-button joystick B) A 101-key keyboard C) A laptop touchpad D) A mechanical mouse Correct Answer) This is a small, touch-sensitive pad where you run your finger across the surface to send electronic signals to the computer to control the pointer on the screen. Everything else) 1) This is the main type of pointing device for graphical software. - A feature of these is the number of buttons (between two and four), which can be customized to different functions. 2) This is the longest serving type of input device. - Historically, these were connected via the 6-pin mini-DIN PS/2 port. 3) Besides this, there are many kinds of controllers for specific game types, such as: - game pads for general games. - steering wheels for driving games. - light guns for shooting games.

C) A laptop touchpad Everything else.....) D, B, A.

Which of these Human Interface Devices (HIDs) contains rollers to detect movement? A) A 2-button joystick B) A 101-key keyboard C) A mechanical mouse D) A laptop touchpad Correct Answer) This is the main type of pointing device for graphical software. - A feature of these is the number of buttons (between two and four), which can be customized to different functions. Everything else) 1) Besides this, there are many kinds of controllers for specific game types, such as: - game pads for general games. - steering wheels for driving games. - light guns for shooting games. 2) This is the longest serving type of input device. - Historically, these were connected via the 6-pin mini-DIN PS/2 port. 3) This is a small, touch-sensitive pad where you run your finger across the surface to send electronic signals to the computer to control the pointer on the screen.

C) A mechanical mouse Everything else (in order)) A, B, D.

Which of these devices would you find on both headsets and webcams? A) A Complementary Metal Oxide Semiconductor (CMOS) battery B) A Complementary Metal Oxide Semiconductor (CMOS) or Charge Coupled Device (CCD) sensor C) A microphone D) A signature pad Correct Answer) This is an input device that allows audio chips to record audio by sampling analog audio signals. Everything else) 1) This allows a recognition system to analyze the individual behavior of the person signing, such as the strokes used and the pressure applied while signing, to verify the identity of the user. 2) These are technologies used in imaging sensors. 3) This is a coin cell lithium battery that typically lasts for 5-10 years that powers the RAM storage system of the same name.

C) A microphone Everything else (in order)) D, B, A.

What type of connection is when data is transmitted over the cable one bit at a time between the printer and the computer? A) A 802.11 (wireless NIC) connection. B) An Ethernet connection. C) A serial connection. D) A USB connection. Correct Answer) Older printers used a data connection where the data is transmitted over one wire one bit at a time (compared to 8 bits at a time (w/parallel)). - This is a wired communication that was eventually replaced by (1). Everything else) 1) Some printers have this Type B cable connection on the back of the printer. - The Type B end of the cable goes to the printer while the Type A connector goes to the printer. - This is what replaced our correct answer. 2) Most modern printers now have this exact port and an installed NIC card. - This allows the printer to be connected directly to the network. 3) Many modern printers have this component installed into the printer that allows for connecting to a network of the same type. - This allows these types of devices to print directly to the printer.

C) A serial connection. Otherwise) D, B, A.

Your client wants you to build a top-of-the-line gaming computer system. Which of these would you choose to put into such a system? A) An EIDE hard drive B) A heat sink and fan-based cooling system C) A set of specialized audio and video cards D) The minimal amount of RAM the motherboard can use Correct Answer) Gaming PCs will share some of the traits of a home theater PC such as having surround sound audio and a high quality display so the systems needs BOTH of these. Everything else) 1) The processors are very highly utilized for considerable periods of time which means a gaming PC will generate more heat than most other types of computer. - Many come with these components. 2) This was one of the early hard drive connection standards but most modern computers use Serial ATA (SATA) or SSD technology drives. [T / F] A gaming system needs the maximum amount of RAM the motherboard can handle to process the large complex files generated by the video-intensive programs.

C) A set of specialized audio and video cards Everything else.....) B, A. [T / F] TRUE.

Which of these is a peripheral device that allows you to use a digital certificate? A) A Land Grid Array (LGA) device B) A Pin Grid Array (PGA) device C) A smart card reader D) A Trusted Platform Module Correct Answer) This is typically a peripheral device that provides an interface to interact with a smart card. - The microprocessor embedded in this is used to store a digital certificate. Everything else) 1) This is a chip on the computer motherboard. - This is a specification for hardware-based storage of digital certificates, keys, hashed passwords, and other user and platform identification information. 2) AMD uses this form factor for its CPU chips, designed to fit in a Zero Insertion Force (ZIF) socket on the motherboard. - Here, the pins that connect the CPU and socket (motherboard) are located on the CPU. 3) Intel uses this form factor for its CPU chips. - Here, the pins that connect the CPU and socket (motherboard) are located on the socket.

C) A smart card reader Everything else (in order)) D, B, A.

Which device allows your phone to act as a kind of "electronic wallet?" A) A chip reader B) A magnetic reader C) A tap pay device D) A Trusted Platform Module Correct Answer) Many contactless readers use the Near Field Communications (NFC) protocol. This terminal-type tool would be attached to a computer via a USB cable as part of a POS system. Everything else) 1) This works in the same way as a smart-card reader but is designed to work specifically with bank cards to support Point of Sale (POS) systems. 2) This obtains the account details from the card when swiped through the reader. 3) This is a chip on the computer motherboard. - This is a specification for hardware-based storage of digital certificates, keys, hashed passwords, and other user and platform identification information.

C) A tap pay device Everything else (in order)) A, B, D.

If you need an external device to store large amounts of data to transfer easily between computers, which type of device would you install? A) A barcode scanner B) A flatbed scanner C) An optical disc / drive D) A Trusted Platform Module Correct Answer) This removable component can be attached to different computers to move or copy data files. - These come as CD-ROM, DVD, or Blu-ray formats. Everything else) 1) This is a digital imaging device, designed to create computer file data from a real-life object. - Typically, these handle flat objects, like documents, receipts, or photographs. 2) This is a chip on the computer motherboard. - This is a hardware-based storage of digital certificates, keys, and hashed passwords. 3) This is a handheld or pen-shaped device designed to scan patterns of different sized parallel bars, typically representing a product number, such as an ISBN, EAN, or UPC.

C) An optical disc / drive Everything else (in order)) B, D, A.

A user needs to be able to access the central employee data repository to run reports, but does not need access to any local applications and has a remote log in to access data. What type of workstation would you build the user? A) Build a graphics workstation. B) Build a thick client. C) Build a thin client. D) Build a virtualization workstation. Correct Answer) This is a PC or appliance designed to act as an interface to applications that run on a network server. - The client PC does no application processing. Everything else) 1) This standard is an ordinary ""office"" PC. - It will be used to run locally installed desktop applications. 2) A workstation used for this needs to support applications with high CPU, GPU, and memory requirements. - Such workstations also need a fast storage subsystem. 3) This is like our correct answer, but it's where the computer interfaces with a whole Windows Desktop. - This is referred to as Virtual Desktop Infrastructure (VDI). - Since the user only needs to log into the server to run reports, the VDI is not necessary.

C) Build a thin client. Everything else (in order)) B, A, D.

Which printer security issue stems from someone potentially accessing print files on the local storage? A) AirPrint B) Data privacy C) Hard drive caching D) User authentication Correct Answer) Is where most printers have a local storage device to use to cache print files. - Someone with access to the device could be able to recover confidential information from this area. Everything else) 1) This is necessary to prevent unauthorized use of a network or cloud-based printer. - This helps prevent issues with data privacy and hard drive caching. 2) This provides client connectivity on Apple OS X PCs and iOS mobile devices. - It works with the Bonjour service as a print solution for Apple products. - It is NOT a security concern. 3) This concerns include print jobs sent over a network (such as via a cloud or remote print service) potentially being intercepted and read, copied, or modified.

C) Hard drive caching Otherwise (in order)) D, A, B.

You are installing a new printer in your office. You plan to connect the printer to the existing wireless network. What communication mode is this? A) Ad hoc mode B) Duplexing mode C) Infrastructure mode D) USB mode Correct Answer) Here, the printer would be configured to connect to an access point and client connections would also be mediated by the access point. Partial Credit) Here, client devices would connect directly to the printer usually through some form of wireless connectivity. Everything else) 1) Some printers have this Type B cable connection on the back of the printer. - The Type B end of the cable goes to the printer while the Type A connector goes to the printer. - Since you would be directly connecting to the printer, this concerns our partial credit answer. 2) This is printing on both sides of a sheet of a paper. - Some printers have these units that automatically print on both sides. - This is NOT a form of communications.

C) Infrastructure mode Partial Credit) A Everything else (in order)) D, B.

You have a computer user at your company that simply cannot remember the passwords to the computer. What could be a solution to this authentication problem? A) Add a smart card reader to the computer. B) Have the user write down the passwords on a note and leave it on their desk. C) Install a biometric sensor keyboard on that computer. D) Install a Near Field Communications device to the computer. Correct Answer) This is used to perform authentication and recognizes a person based on a physiological characteristic unique to the individual. - This is a good solution for a single computer. Everything else) 1) A contactless reader uses this protocol. - These sensors are now often integrated with smartphones for payment systems. - This is NOT an authentication solution. 2) Having these at the desk defeats the security of the computer system and puts the network at risk. 3) This would only work if the office network were configured to use smart cards as an authentication system. - This requires hardware and software throughout the network.

C) Install a biometric sensor keyboard on that computer. Everything else.....) D, B, A.

What is the most important performance criteria for a thin client? A) Having a Trusted Platform Module B) Installing a RAID array C) Maximizing network connectivity D) Meets recommended requirements for the selected OS Correct Answer) The most important performance criterion for the thin client is the network link. - The client PC does no application processing. - It just transfers data over the network to the server. Everything else) 1) While having THIS on the motherboard helps with security of the system, it is not an important consideration for a thin client. 2) Installing THIS is not a consideration for a thin client, as the applications and data are hosted on the server. [T / F] The thin client will have to meet the minimum requirements for installing Windows and running the basic software in order to access the applications hosted by the server. Meeting the recommended requirements of the OS is not necessary.

C) Maximizing network connectivity Everything else (in order)) A, B. [T / F] TRUE.

When building a standard client, which of these is an important consideration? A) Meets the minimum requirements for fast network communications B) Meets the minimum requirements for the selected OS C) Meets recommended requirements for the selected OS D) A Trusted Platform Module Correct Answer) When building a standard client, it is important to pay attention to these and ALSO to the software application requirements. Everything else) 1) The most important performance criterion for this opposite to the standard client is the network link. - The client PC does no application processing. - It just transfers data over the network to the server. 2) This is a chip on the computer motherboard. - This provides storage of digital certificates, keys, and hashed passwords. 3) Doing THIS for a standard client is likely to lead to poor performance as the system struggles to run the OS and applications. - This is only OK for thin clients.

C) Meets recommended requirements for the selected OS Everything else.....) A, D, B.

Your company has a need for productivity apps that are usable anywhere and enable distributed teams to work together. Which of these vendors provide these services? A) Android B) Apple (iOS) C) Microsoft D) Samsung (Kies) Correct Answer) This company makes a whole range of cloud services available with the cloud-based Office suite Office365 with word processing, spreadsheet, and presentation software (amongst others). Everything else) 1) This company's operating system can synchronize with a Windows or Mac computer via the iTunes program. - While this allows synchronizing of files and music, it does not provide productivity tools. . 2) This company provides this application for its phones but this is a file syncing program and does not provide productivity apps. 3) This is an operating system made by Google for mobile devices. - While the system can run many apps, it does not provide any productivity apps on its own.

C) Microsoft Everything else.....) B, D, A.

Where would you configure touchpad options in Windows? A) The Device Manager folder B) The Devices and Printers folder C) The Mouse applet D) The Settings applet Correct Answer) In Windows, the touchpad can be configured using this applet in Control Panel. - Installing the manufacturer's driver will make the device-specific options available, such as configuring scroll areas or gesture support. Everything else) 1) This is where you configure the user configurable settings on a printer in Windows. - This is the best place to change the printer settings. 2) This provides tools for verifying and configuring devices. - You can update drivers, check device hardware properties, and enable/disable devices. 3) This is where you set Windows settings including System, Phone, Personalization, Apps, Accounts and others. - These are the settings for the Windows itself.

C) The Mouse applet Everything else.....) B, A, D.

What setting on a printer determines the direction of the print on the page? A) The Collated Jobs setting B) The Duplex Printing setting C) The Orientation setting D) The Print All Pages setting Correct Answer) This determines the direction of text printed on the page, either in portrait or landscape mode. Everything else) 1) This setting forces the printer to print every page in the print job rather than ask which pages the user wants to print. 2) This is where all pages of the first copy are printed, followed by all pages of the second copy, and so on. 3) This involves printing on both sides of a sheet of a paper. - Some printers have these units that automatically print on both sides. - Some printers require the user to flip the paper over manually.

C) The Orientation setting Otherwise (in order)) D, A, B.

What determines the number and type of devices a power supply can support? A) The amperage rating B) The hertz rating C) The number of connectors D) The voltage rating Correct Answer) The number of these, which are found on the PSU, determines the number and type of devices (such as hard drives and optical drives) that can be supported. Everything else) Does not confirm to us how many devices that can be supported. 1) This is the total maximum current load any wire or rail can provide without damage 2) This is the amount of potential difference between two points measured by this variable of (V). 3) This is the unit of frequency and is defined as one cycle per second of an electromagnetic wave.

C) The number of connectors Everything else (in order)) A, D, B.

Which type of desktop system would you expect to have multiple local user accounts? A) A CAM (Computer Aided Manufacturing) workstation B) A gaming rig/PC C) Thick (standard) client D) Thin client Correct Answer) This might be configured with multiple user accounts. These user accounts can be defined locally on each computer. Everything else) 1) This is a home PC and usually configured with a single local user account rather than network-based accounts. 2) These workstations control machine tools found in manufacturing environments and may use specialized controller cards and server-based connections. 3) This is a PC or appliance designed to act as an interface to applications that run on a network server. - When this interfaces with a whole Windows Desktop, it is referred to as Virtual Desktop Infrastructure (VDI).

C) Thick (standard) client Everything else (in order)) B, A, D.

Which type of desktop has account settings where each user is allocated its own private data storage? A) A CAM (Computer Aided Manufacturing) workstation B) A gaming rig/PC C) Thick (standard) client D) Thin client Correct Answer) This might be configured with multiple user accounts. These user accounts can be defined locally on each computer. - Each standard user account is allocated its own private data storage folders on the local machine. Everything else) 1) This is a PC or appliance designed to act as an interface to applications that run on a network server. - When this interfaces with a whole Windows Desktop, it is referred to as Virtual Desktop Infrastructure (VDI). - Here, user accounts are created on the server rather than directly on this and data is stored on the network server. 2) This is a home PC and usually configured with a single local user account rather than network-based accounts. 3) These workstations control machine tools found in manufacturing environments and may use specialized controller cards and server-based connections.

C) Thick (standard) client Everything else (in order)) D, B, A.

You recently built and installed a standard client station in the office. The user complains the computer runs slowly and has poor performance. What might you have overlooked when designing the workstation? A) The machine has errors connecting to its virtual desktop. B) The network connection to the server is too slow. C) You built the computer to the minimum Windows requirements necessary for the machine. D) You built the computer to the recommended Windows requirements necessary for the machine. Correct Answer) When configuring a standard client, it is important to pay attention to the recommended Windows system requirements, dammit! Remember THAT. Everything else) [T / F 1] Specifying the minimum Windows requirements is likely to lead to poor performance, unless it's a thin client you're building. [T / F 2] The Virtual Desktop Infrastructure (VDI) is comprised of thin clients interfacing with a server. It can also be used on standard clients as a virtualization PC. [T / F 3] In a thick client, the issue is with programs running on the desktop not the communications with the server, so the speed of the network is immaterial to the issue.

C) You built the computer to the minimum Windows requirements necessary for the machine. [T / F 1] TRUE. [T / F 2] FALSE (this technology setup is meant for thin clients only.) [T / F 3] TRUE.

You installed a new PCIe graphics card in your desktop computer. After reinstalling everything, the new card does not work when applying power to the machine. If you assume the card is not defective, what you might have you forgotten? A) You forgot to connect the DVI cable to the video card. B) You forgot to connect the HDMI cable to the video card. C) You forgot to install the secondary PCIe power connector to the video card. D) You installed the video card in the wrong port on the motherboard. Correct Answer) Many new video cards need extra power and have either a 6-pin or 8-pin connector for extra power. - These cards will not work without the extra power. Everything else) 1) These video card connectors on the bottom of the card are keyed so they will only fit in the proper slots on the motherboard. 2) 2 of these are external cables that connect to the outside of the video card. - Not attaching cables in this port will not cause the video card to stop working.

C) You forgot to install the secondary PCIe power connector to the video card. Everything else) 1) C 2) A (DVI), B (HDMI).

When you install a new printer, where in Windows would you configure the device? A) The Computer Management applet B) The Device Manager folder C) The File Explorer applet D) Windows Settings applet Correct Answer) Is where you set Windows settings including System, Phone, Personalization, Apps, Accounts and others. - These are the settings for the Windows itself. Everything else) 1) This provides tools for verifying and configuring devices. - You can update drivers, check device hardware properties, and enable/disable devices. 2) This lets you configure system tools such as the task scheduler and configure storage devices installed in the computer. 3) This lets you find, search and sort files within the Windows file system and connect to remote files across the network.

D) Windows Settings applet Otherwise) B, A, C (in order)

A power supply unit that uses the ATX12V version 2 specification has what type of power connector? A) 4-pin Molex adapter (1x4) B) 15-pin SATA adapter (1x15) C) 20-pin motherboard adapter (2x10) D) 24-pin motherboard adapter (2x12) Correct Answer) Most systems are now based on the ATX12V version 2 specification. This specification defines THIS P1 adapter to replace the ANOTHER P1 adapter Partial Credit) In the original ATX specification, THIS (also called the main connector) supplied power to the motherboard. Everything else) 1) These power connectors supply +12V and +5V power for peripheral devices housed within the system case such as older hard drives and expansion cards. 2) These power connectors supply +5V power for peripheral devices housed within the system case such as hard drives and optical drives.

D) 24-pin motherboard adapter (2x12) Partial Credit) C Everything else) 1) A 2) B

Which feature of a high-end gaming system allows fast loading of media assets from permanent storage? A) An EIDE (Enhanced Integrated Drive Electronics) hard drive B) A PATA (Parallel ATA) hard drive C) A SATA (Serial ATA) hard drive D) A SSD (Solid State Drive) hard drive Correct Answer) PC games feature lots of media assets that must be loaded from permanent storage so a fast drive technology such as THIS is preferable to slower hard disks (HDD). Everything else) 1) This is a computer bus interface that connects to mass storage devices such as hard disk drives, optical drives, and our correct answer (which it is being replaced by.). 2) Was one of the early hard drive connection standards but most modern computers use (1) as a standard, now - or, our correct answer. 3) This technology is the legacy technology, now replaced by (1). - These drives are much slower than modern drives.

D) A SSD (Solid State Drive) hard drive Everything else (in order)) C, A, B.

If you are building a high-end audio/video workstation, what hard drive technology would you use for mass storage? A) An EIDE (Enhanced Integrated Drive Electronics) hard drive B) A PATA (Parallel ATA) hard drive C) A SATA (Serial ATA) hard drive D) A SSD (Solid State Drive) hard drive Correct Answer) These are designed to replicate or supplement the function of the hard drive. - They have very fast access times. Everything else) 1) This is a computer bus interface that connects to mass storage devices such as hard disk drives, optical drives, and our correct answer (which it is being replaced by.). 2) Was one of the early hard drive connection standards but most modern computers use (1) as a standard, now. 3) This technology is the legacy technology, now replaced by (1).

D) A SSD (Solid State Drive) hard drive Everything else...) C, A, B.

What type of peripheral produces physical media text and images from electronic data? A) A barcode scanner B) A flat panel monitor C) A flatbed scanner D) A printer Correct Answer) This is a device that produces text and images from electronic data onto physical media such as paper, photo paper, and labels. Everything else) 1) This is a digital imaging device, designed to create computer file data from a real-life object. - Typically, these handle flat objects, like documents, receipts, or photographs. 2) This is a handheld or pen-shaped device designed to scan patterns of different sized parallel bars, typically representing a product number, such as an ISBN, EAN, or UPC. 3) Graphics output is provided by some sort of display unit of sorts (such as THIS or CRT) plus a video card, which generates the signals to drive the monitor.

D) A printer Everything else.....) C, A, B.

Most high-end workstations need to be able to display lots of screen data. What can you install in a workstation to handle this issue? A) An EIDE (Enhanced Integrated Drive Electronics) hard drive B) The minimal amount of RAM the motherboard can use C) A PATA (Parallel ATA) hard drive D) A set of dual monitors Correct Answer) With all types of workstations, screen ""real estate"" is often at a premium. - This means that they are often provisioned with two or more of these and high-end graphics cards to run them. Everything else) 1) This is the legacy technology replaced by SATA (Serial Advanced Technology Attachment). - These drives are much slower than modern drives. 2) This was one of the early hard drive connection standards but most modern computers use Serial ATA (SATA) or SSD technology drives. [T / F] A workstation needs the minimum amount of RAM the motherboard can handle to process the large complex files generated by the video-intensive programs.

D) A set of dual monitors Everything else.....) C, A. [T / F] FALSE (it's the maximum)

Which of these Human Interface Devices (HIDs) is a biometric authentication device? A) A 2-button joystick B) A 101-key keyboard C) A mechanical mouse D) A signature pad Correct Answer) This allows a recognition system to analyze the individual behavior of the person signing, such as the strokes used and the pressure applied while signing, to verify the identity of the user. Everything else) 1) This is the longest serving type of input device. - Historically, these were connected via the 6-pin mini-DIN PS/2 port. 2) This is the main type of pointing device for graphical software. - A feature of these is the number of buttons (between two and four), which can be customized to different functions. 3) Besides this, there are many kinds of controllers for specific game types, such as: - game pads for general games. - steering wheels for driving games. - light guns for shooting games.

D) A signature pad Everything else (in order)) B, C, A.

Which Digital Light Processing device would you use at a presentation or meeting? A) A Complementary Metal Oxide Semiconductor (CMOS) or Charge Coupled Device (CCD) sensor B) A flat panel display C) A keyboard D) A video projector Correct Answer) This is a large format display, suitable for use in a presentation or at a meeting. - Digital Light Processing (DLP) technology dominates the top end of the market. Everything else) 1) This is a type of display unit or monitor that couples with a video card, which generates the signals to drive the monitor. 2) This is the longest serving type of input device. - Historically, these were connected via the 6-pin mini-DIN PS/2 port. 3) These are technologies used in imaging sensors found on digital cameras.

D) A video projector Everything else (in order)) B, C, A.

A client needs you to build a computer used to verify changes to their company website. All changes must be tested on a number of platforms using different web browsers and operating systems. What type of workstation would you build? A) A A/V editing workstation B) A CAD workstation C) A thin client workstation D) A virtualization workstation Correct Answer) This has software that allows the user to switch from different operating systems and test any website changes quickly. - This would be the best choice for a single computer to work with many OS's and web browsers. Everything else) 1) This allows the user to access data on a server but has no access to local applications on the computer. - These are typically used in server-based networks. 2) These are configured to support the needs of engineers, architects, and other design-driven job roles. 3) This works with files, creates animations, or produces music.

D) A virtualization workstation Everything else (in order)) C, B, A.

What do you call a connection between a computer and a printer that uses a physical cable connection? A) An Ethernet connection B) A serial connection C) A USB connection D) A wired connection Correct Answer) This concerns using a physical cable (Options B, C, and D) to connect a printer to a computer. Everything else) 1) Some printers have this Type B cable connection on the back of the printer. - The Type B end of the cable goes to the printer while the Type A connector goes to the printer. 2) Older printers used a data connection where the data is transmitted over one wire one bit at a time (compared to 8 bits at a time (w/parallel)). - This is a wired communication that was eventually replaced by (1), as well as parallel cables. 3) Most modern printers now this and an installed NIC card. - This allows the printer to be connected directly to the network and accessible by any networked computer.

D) A wired connection Everything else (in order)) C, B, A.

Your office has a printer that needs to be put onto the network. Which of these solutions connects the printer directly to the network? A) Add a print server to the network and connect the printer to the server. B) Connect the printer to a computer on the network and share the printer. C) Connect the printer to a device that has sharing capability such as a Networked Attached Storage (NAS) device. D) Connect the printer using its network port. Correct Answer) Using THIS on the printer assigns an IP address directly to the printer. Everything else) In these 3 scenarios, since the printer does not have an IP address, it is not connected directly to the network. 1) When you do this, the computer has the IP address. 2) This will be given its own IP address and the printer shared through a port. 3) These have the capability of sharing a printer across a network.

D) Connect the printer using its network port. Everything else....) B, A, C.

Your printer starts producing pages where the ink smears and the page is cool to the touch when it exits the printer. Which part of the imaging process is failing? A) Charging B) Developing C) Exposing D) Fusing Correct Answer) This is where the fuser unit squeezes the paper between a hot roller and a pressure roller so that the toner is melted onto the surface of the paper. - Any loose ink has not have this happen to it. Everything else) 1) This is where the drum ends up with a whole series of raster lines with charge/no-charge areas that represent an electrostatic latent image of the image to be printed. 2) This roller, powered by a high voltage power supply assembly conditions the imaging drum for the exposing stage. - No ink is applied during this stage. 3) Is when the fine compound of toner is fed evenly onto a magnetized roller from a hopper.

D) Fusing Everything else) 1) C 2) A 3) B

Thin clients need to meet which of these considerations? A) Has a high-end audio card B) Has a high-end graphics card C) Having a Trusted Platform Module D) Meets minimum requirements for the selected OS Correct Answer) The client will have to meet exactly this for installing Windows, as well as running the basic software in order to access the applications hosted by the server. Everything else) 1) While having THIS on the motherboard helps with security of the system, it is not an important consideration for a thin client. [T / F 1] The thin client will have to meet the minimum requirements for installing Windows so a low-end graphics card is acceptable for these systems. [T / F 2] The client will have to meet the minimum requirements for installing Windows and a high-end audio card is not necessary.

D) Meets minimum requirements for the selected OS Everything else.....) C [T / F 1] TRUE [T / F 2] TRUE

Surround sound uses what audio output devices? A) Multiple headsets B) Multiple keyboards C) Multiple microphones D) Multiple speakers Correct Answer) Surround sound uses these, in which they are positioned around the listener to provide a "cinematic" audio experience. - Each of these is an audio output device. Everything else) 1) This combines headphones and microphone in a single device. - They are mostly used with Voice over IP (VoIP) calling, meeting, and conferencing applications. 2) This is an audio input device that allows audio chips to record audio by sampling analog audio signals. 3) This is the longest serving type of input device. - Historically, these were connected via the 6-pin mini-DIN PS/2 port.

D) Multiple speakers Everything else (in order)) A, C, B.

You need to configure your mobile device for data synchronization. Which of these does NOT perform synchronization on the application level? A) Google Gmail and calendar cloud service B) The iTunes program C) Microsoft OneDrive and Office365 D) Near Field Communications (NFC) Correct Answer) This is a very short-range radio link based on Radio Frequency ID (RFID). - Sensors and functionality for this are appearing in smartphones for contactless payment readers. Everything else) 1) Apple's iOS operating system can synchronize with a Windows or Mac computer via THIS. 2) Android-based phones are primarily set up to sync with THIS. 3) This company makes a whole range of cloud services available with a specific account, including free storage space on a cloud and email/calendar/contact management on Outlook.com and this documentation/spreadsheet/presentation/etc. suite.

D) Near Field Communications (NFC) Everything else.....) B, A, C.

If you want to create a file printable on modern Windows-compatible printers, which virtual print option is best? A) Print to file B) Print to image C) Print to PDF D) Print to XPS Correct Answer) This creates a file using the XML Print Specification supported by Windows. - This format file should be printable on modern Windows-compatible printers. Everything else) 1) Is how some applications support directing the output to a bitmap image file format, such as PNG or JPEG. 2) Creates something that can be sent to the print device. - It means saving a copy of something that would normally be spooled by the printer. 3) Creates a device-independent file for viewing and printing documents. - Print (or export) to this functionality is available in many software applications.

D) Print to XPS Everything else) B, A, C.

If the printed sheets leaving your printer have missing colors or very light black text, what should you do to fix this issue? A) Apply a maintenance kit to the printer. B) Calibrate the printer. C) Clean the printer. D) Replace the toner cartridge(s). Correct Answer) When the toner is low, the printer may signal to do this. - Missing colors or light black text are symptoms of WHY we do this, in terms of toner level control. Everything else) 1) Is a set of replacement feed rollers, a new transfer roller, and a new fuser unit. - Wear on the fuser or rollers is also evidenced by consistent marks on print output or excess toner ""blobs"" appearing on sheets. 2) Is the process by which the printer determines the appropriate print density or color balance (how much toner to use). - Most printers do this to themselves automatically. 3) Doing this removes excess toner from the equipment and reduces the chance of random toner "blobs" or streaks from appearing on the sheets.

D) Replace the toner cartridge(s). Everything else) A, B, C.

You are building a thin client. What do you need to consider when specifying the hardware for the system? A) Having a Trusted Platform Module B) Installing a RAID array C) Meets recommended requirements for the selected OS D) Running the basic applications Correct Answer) The client will have to meet exactly this for installing Windows, as well as running the basic software in order to access the applications hosted by the server. [T / F 1] Installing a RAID array is a reasonable recommendation, for a thin client, as the applications and data are hosted on numerous hard drives being connected to the server. [T / F 2] The thick client will have to meet the minimum requirements for installing Windows rather than meeting the recommended settings. [T / F 3] While having a Trusted Platform Module on the motherboard helps with security of the system, it is not an important consideration for a standard client.

D) Running the basic applications [T / F 1] FALSE (everything is hosted on the server; not recommended.) [T / F 2] FALSE (Thin Client == minimum; Thick Client == recommended.) [T / F 3] TRUE.

Which printer setting allows you to conserve printer ink? A) The Collate setting B) The Duplex Printing setting C) The Orientation setting D) The Quality setting Correct Answer) This allows you to use an economy or draft mode to preserve ink/toner by determining the amount of ink used in printing each character. Everything else) 1) This determines the direction of text printed on the page, either in portrait or landscape mode. 2) This is one where all pages of the first copy are printed, followed by all pages of the second copy, and so on. 3) This is printing on both sides of a sheet of a paper. - Some printers have these units that automatically print on both sides. - Some printers require the user to flip the paper over manually.

D) The Quality setting Everything else (in order)) C, A, B.

Where would you configure touchscreen options in Windows? A) The Device Manager folder B) The Devices and Printers folder C) The Settings applet D) The Tablet PC Settings applet Correct Answer) In Windows, touchscreen options are configured using this and the Pen and Touch applets. Everything else) 1) This is where you set Windows settings including System, Phone, Personalization, Apps, Accounts and others. - These are the settings for the Windows itself. 2) This is where you configure the user configurable settings on a printer in Windows. - This is the best place to change the printer settings. 3) This provides tools for verifying and configuring devices. - You can update drivers, check device hardware properties, and enable/disable devices.

D) The Tablet PC Settings applet Everything else.....) C, B, A.

What is the maximum power output of a power supply known as? A) The amperage (amps) rating B) The hertz rating C) The voltage (volts) rating D) The wattage (watts) rating Correct Answer) The maximum power output (power rating) available from a PC power supply is calculated as voltage multiplied by current (V*I). Everything else) These are not a measure of total power output. 1) This is the total maximum current load any wire or rail can provide without damage. 2) This is the amount of potential difference between two points (often likened to pressure in a water pipe) measured in this (which is V). 3) This is the unit of frequency and is defined as one cycle per second of an electromagnetic wave.

D) The wattage rating Everything else.....) A, C, B.

Which type of system runs the Virtual Desktop Infrastructure (VDI)? A) A CAM (Computer Aided Manufacturing) workstation B) A gaming rig/PC C) Thick (standard) client D) Thin client Correct Answer) This is a PC or appliance designed to act as an interface to applications that run on a network server. - When this interfaces with a whole Windows Desktop, it is referred to as Virtual Desktop Infrastructure (VDI). Everything else) 1) This might be configured with multiple user accounts. These user accounts can be defined locally on each computer. 2) This is a home PC and usually configured with a single local user account rather than network-based accounts. 3) These workstations control machine tools found in manufacturing environments and may use specialized controller cards and server-based connections.

D) Thin client Everything else.....) C, B, A.

You need to order supplies for your office printers. You have a mix of impact, inkjet and laser printers. What do you need to order to ensure the impact printers can print? A) Ink cartridges (reservoirs) B) Thermal paper C) Toner cartridges D) Two-spool ribbons Correct Answer) An impact printer will also have this in a replaceable form. - Older-style printers used to have this, the same as that found on typewriters; you would need to replace these. Everything else) 1) Inkjets have these as consumables. - Sometimes the print head is built into this. - Depending on the type of printer, colors come in separate or combined forms of these. 2) Laser printers require this, which is a single, replaceable unit that contains this as well as additional components used in image production. 3) Direct thermal print devices require this, which contains chemicals designed to react and change color as it is heated by the heating element within the printer to create images.

D) Two-spool ribbons Everything else) 1) A 2) C 3) B

You installed a new printer in your home office and you want to print to it from your computers and mobile devices in your home. What would be the best connection solution for the printer? A) Use a Bluetooth connection. B) Use a serial connection. C) Use a wired connection. D) Use a wireless connection. Correct Answer) THIS would be the best solution as it lets you print from any mobile device in your home as long as you are connected to a network of the same type. Everything else) 1) This works over short ranges and usually requires a mobile device to be in the same room as the printer (think: PAN). - This would NOT be an optimal choice. 2) Most mobile devices do NOT have the ability to LINK into this. 3) Older printers used a data connection where the data is transmitted over one wire one bit at a time (compared to 8 bits at a time (w/parallel)). - This is a wired communication that was eventually replaced by USB cables, as well as parallel cables.

D) Use a wireless connection. Everything else (in order)) A, C, B.

Which of these devices replaces real world sights and sounds with computer generated data? A) A barcode scanner B) A flat panel monitor C) A flatbed scanner D) VR headset Correct Answer) This is a device that fits over your eyes and ears. - It aims to replace sights and sounds from the real world with images and noises generated by the computer. Everything else) 1) This is a digital imaging device, designed to create computer file data from a real-life object. - Typically, these handle flat objects, like documents, receipts, or photographs. 2) This is a handheld or pen-shaped device designed to scan patterns of different sized parallel bars, typically representing a product number, such as an ISBN, EAN, or UPC. 3) Graphics output is provided by some sort of display unit of sorts (such as THIS or CRT) plus a video card, which generates the signals to drive the monitor.

D) VR headset Everything else.....) C, A, B.

You installed a printer in your office by cabling it to one of the Windows-based computers because you cannot print to it directly. You want others to print to this printer as well. What would you call this setup? A) Ad hoc mode sharing B) Integrated/Embedded print server sharing C) Network sharing D) Windows printer sharing Correct Answer) Since this printer does not have an integrated print server, it needs to be shared over the network by this. Everything else) 1) While the printer and computer are connected to this, the printer must be shared out by our correct answer. 2) Some printers come with one of two types of print server hardware and firmware, allowing client computers to connect to them to print without needing external hardware. 3) Here, client devices would connect directly to the printer usually through some form of wireless connectivity. - In this case, the computer and printer are wired together.

D) Windows printer sharing Otherwise (in order)) C, B, A.