CompTIA A+ 220-1001 Session 5 Post Assessment

A user states that a laptop is exhibiting a flickering display. What should a technician do to fix this?

reconnect the display connectors

A technician has the brightness turned all the way up on an LCD monitor but the display is still dim. What should the technician do next?

replace the backlight

A user reports a battery is not charging on a laptop and has not been for quite some time. What should the administrator do to solve the problem?

replace the battery

A technician is trying to figure out why an application is performing poorly. What should the technician do to establish probable cause?

research the app online

A user is complaining that a mobile device is running slowly. What should a technician do first to troubleshoot the problem?

see how many apps are running

A user is complaining that a PC keeps trying to boot to a USB drive. What should a technician do to solve the problem?

set the boot order in the BIOS

Which two tabs in Printer properties should be checked if users claim they cannot access a printer they should be able to access?

sharing security

The act of trying everything to solve a problem without thinking things through is __________.

shotgunning

What do distended capacitors look like inside of a motherboard?

swollen batteries

A user reports that a mobile device keeps freezing. What should a technician finds out first regarding the mobile device?

the most recent apps installed

When would a CMOS battery need to be replaced on a laptop?

the system time keeps resetting

A user is trying to install a printer with no success. What are the two most likely reasons the printer will not install?

the user does not have the correct drivers the user does not have the rights to install a printer

A user is complaining that a 5 GHz wireless connection on a mobile device keeps going in and out intermittently. What is the most likely cause of this problem?

the user is too far away from the wireless access point

A user states that most print jobs go through a printer just fine but memory errors appear when trying to print a brochure. What is the most likely cause of this problem?

too high of a resolution

A user claims an app that was working just fine on a mobile device will now not load. What should a technician do first to try to solve the problem?

uninstall and reinstall the app

A user is complaining that cardstock is always getting creased as it feeds through a printer. What should a technician suggest the user do first?

use the manual feed tray

Which are the two most common causes of intermittent connectivity on a wireless network?

A device is too far from the wireless access point signal interference

If there is an internet outage, what is the first device a technician should check to see if it is running properly?

Default gateway

A technician is looking at a user's monitor and notices some incorrect color patterns. WHat should the technician do first?

Calibrate the video card

A technician is troubleshooting a desktop computer and hears a loud clicking noise on the hard drive. What should the technician do next?

Back up the data on that drive

A user reports that a PC gets a BSOD on startup. A technician has researched the error message and found a driver to replace. What should a technician do next to try to solve the problem?

Boot the machine into safe mode

A user is complaining that a PC beeps when it boots up and does not boot up properly. What should the administrator do first to diagnose the problem?

Check to make sure hardware is seated properly

Which interface could be failing if artifacts appear on a screen?

DVI

Which statements comprise the four key components to proper disassembly of a laptop?

Document and label cable and screw locations organize parts Refer to the manufacturer resources Use appropriate hand tools

A user brings a desktop in and states that there is no image on the screen when booting up the desktop. What should a technician do first to try to solve the problem?

Plug a different monitor into the desktop

A user brings a technician a mobile device that has no sound. What should a technician check for first?

If the volume is muted

A printer just connected to a device via a USB able is sending garbled characters to the print jobs. What should a technician do first to troubleshoot the problem?

Make sure the USB cable is 16 feet or shorter

A user reports that a laptop will not turn on. What should a technician check first?

Make sure the laptop is plugged in

Using drag and drop, match each instance of distorted geometry to its definition.

Pincushion- occurs when lines bend outward Barrel- occurs when line bend inward Trapezoid- occurs when vertical lines are not parallel to each other

A technician adds a second hard drive to a server with the goal of setting up a RAID 1 but the RAID is not working. Where should the technician look first to try to solve the problem?

RAID setup in the BIOS

Which disk tool can be run on a magnetic hard drive to identify any critical errors on the drive?

S.M.A.R.T.

What is the Mac equivalent of a BSOD?

SPOD

A user is getting an access denied message when trying to print to a network printer. Where would the permissions for this user for this printer be found?

Security tab under Properties

A technician runs ipconfig on a device and gets an address of 169.254.25.67. What does this IP address indicate?

The user cannot obtain an address from a DHCP server

If a video card with a temperature sensor overheats, what will usually happen to a system?

The PC will shut down

What is the most likely cause of a print job rendering the wrong colors on the output?

The ink cartridges are in the wrong spots

Why would a technician need to reboot a computer into VGA mode?

The resolution was set too high

Which type of printed page is the most likely cause of the next page having a ghost image?

a dark page

An administrator has just replaced the toner in a laser printer. However, users are complaining that print jobs still come out faded. What should the administrator look for on the printer?

a malfunctioning fuser

Several users are calling into the help desk stating they have lost connectivity to some, but not all devices on a network. Which are two likely causes of this problem?

a router may have an incorrect routing table there could be an outage somewhere in the building

As part of the first step of the troubleshooting theory, what should a technician do to help identify a problem?

ask about environmental or infrastructure changes question the user and identify changes to a computer review system and application logs

A user states that there is no display occurring on a laptop or that sometimes the display is very dim. Which pieces of hardware could be at fault?

backlight inverter video card

What color is a dead pixel on a monitor?

black

A technician is looking at a user's monitor and notices some incorrect color patterns. What should the technician do first?

calibrate the monitor

If a user cannot decrypt email on a mobile device, which two items may need to be obtained?

certificate private keys

A user reports that a mouse pointer on a laptop is moving on its own. What should a technician do to attempt to fix this?

change the touchpad sensitivity settings

A user is getting an error message indicating an operating system was not found when trying to boot up a computer with multiple operating systems. Windows has worked before. WHat should a technician do first to solve the problem?

check the boot order in the BIOS

A single user has no connectivity to any network resources. What should a technician do first to solve the problem?

check the connections on the network cables

A technician is troubleshooting a desktop that is displaying a message that it cannot find a hard drive when the system is trying to boot up. What should the technician do first?

check the drive cabling

A user brings a technician a PC that will not boot up. What should the technician do first to try to solve the problem?

check the power supply connections

Several users are claiming a printer is not printing anything. What should a technician do first to solve the problem?

check to make sure the printer is connected properly

A printer is displaying no images on its LED panel. What can a technician do to troubleshoot the situation?

check to make sure the printer is plugged in and turned on see if the printer is sleeping

If a theory is not confirmed when troubleshooting an issue, which two possible steps are next?

re-establish a new theory escalate the issue

A user just added toner to a printer and now the pages are printing as completely blank pages. What should a technician do first to solve the problem?

check to see if the toner cartridge still has seals on it

A user brings a technician a PC that is constantly overheating. What should the technician do first to solve the problem?

clean the fans

A user states that keys are sticking on a keyboard. What should a technician do first to attempt to resolve the problem?

clean the keyboard

If paper is constantly jamming in a printer, what should a technician do first to resolve the problem?

clean the rollers

A user has an unresponsive touch screen on a mobile device with no protective cover. What should a technician do first to troubleshoot the problem?

clean the touchscreen

A single user calls the help desk to indicate that outgoing email is stuck in the outbox. What should a technician tell the user to do?

click the send/receive button

A laser printer streaks vertical lines on its printouts. Which are two likely causes of this problem?

clogged toner scratched drum

What should always be considered before implementing change within an IT infrastructure?

corporate policies procedures impact to users

Once a theory is established while troubleshooting a problem, what should a technician do before establishing a plan of action to resolve the problem?

determine the next steps to solve the problem

Which tool can be run on a magnetic hard drive to attempt to speed up performance?

disk defragmenter

which is the last step in the troubleshooting theory?

document findings, actions, and outcomes

What is the most likely cause of streaks on pages on a laser printer?

drum is scratched

Where are log errors found on a Windows device?

event viewer

Where should a technician look to find information on multiple failed printing jobs?

event viewer

A technician notices that a RAID has stopped working. What should the technician look for first?

failed drive

What is the most likely cause of continuous reboots within a PC?

faulty hardware

What can happen to an image on a CRT monitor that has the resolution set too low?

flickering image

If the toner on a laser printer is not sticking to the paper, what most likely needs replacing?

fuser

For the second to last step in the troubleshooting theory, in addition to verifying functionality, what other key task is part of the step?

implement preventative measures

For mobile device keyboards that do not have a number lock indicator, where should the setting be for showing whether the number lock is on?

indicator on screen

On a plasma screen, what will happen if the image is on the screen for too long?

it will cause burn-in

Which device can help prevent overheating on a laptop?

laptop cooling fan

A technician sees an error code on an LED panel on a printer. What should the technician do next?

look up the error on the printer's webpage

Which are the two main causes of intermittent device failures?

loose connectors overheating

Which is the most likely cause of a loud noise inside of a PC

loose object

A user cannot get any Bluetooth pairings done on a device. What should a technician do first to troubleshoot the problem?

make sure Bluetooth is enabled

A user in a well-populated area claims the GPS feature is not working. What should a technician do first to solve the problem?

make sure location services are on

A user claims a machine starts to boot up and the fans spin, but the startup process ends there. What should a technician do first to attempt to solve the problem?

make sure power connectors are connected to the motherboard properly

A user is claiming a mobile device is having a very short battery life. What should a technician do first to try to solve the problem?

make sure the device is getting a full charge

A user has plugged two monitors into a PC but still gets no video when the PC boots up. What should an administrator do first to attempt to fix the problem?

make sure the video card is seated properly

A printer using a wired connection is unreachable by several users trying to use the printer. What should a technician do first to solve the problem?

make sure the wired cables are plugged in

What is the main cause of a monitor having a distorted image?

monitor is not at its native resolution

What is the main cause of a swollen battery inside of a mobile device?

overcharging

What is the most likely cause of a system shutting down unexpectedly or locking up frequently?

overheating

A user informs a technician that no indicator lights come on when trying to start up a computer and the computer will not start? Which component is most likely failing?

power supply

If a machine starts to smoke or there is a burning smell when it is booted up, what is most likely the cause of the smoke and/or smell?

power supply

A user calls to indicate a projection from a laptop to an external monitor is not working. Which two steps can the user take to solve the problem?

press the toggle display key on the keyboard press windows logo key + P to show the projection options