CompTIA A+ 220-801: Printers
A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this? A. Replace ink packs B. Calibrate the printer C. Use a different type of paper D. Replace the USB cable
Answer: B Reference:http://desktoppub.about.com/cs/colorcalibration/a/cal_printer.htm
Which of the following printers requires manual alignment? A. Laser B. Dot matrix C. Inkjet D. Thermal
Answer: B Reference:http://www.ehow.com/how_8785245_use-long-dot-matrix-printouts.html
A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue? A. Printer PC is off network B. Printer is low on toner C. Printer needs to be restarted D. Device drivers are corrupted
Answer: A Explanation: IT seems that the problem is related to network. The Printer PC is off the network since it cannot print to the printer but can access shares on other PCs on the network.
A user states that a network printer, attached to and shared from a co-worker's computer, does not always print the jobs submitted to it. The user adds that it seems to happen at different times throughout the day, but at other times works fine. Which of the following is MOST likely the cause? A. The co-worker's computer is hibernating B. The user's print drivers are incompatible C. The printer has entered power save mode D. The submitted jobs are incompatible
Answer: A Explanation: The computer might be hibernating. Since the problem occurs certain times throughout the day, the print jobs submitted to it might only be active when the computer is active. If the computer is hibernating, print jobs will not be able to go through the printer.
A user states that when printing to a shared printer nothing happens and the user has verified that the printer is turned on. Which of the following is the MOST likely cause? A. The print server does not have network connectivity. B. The ISP service is currently not available. C. The user's print drivers are corrupted. D. The printer is low on toner.
Answer: A Explanation: The logical step in solving this problem is to check the print server. If the print server is powered on and the shared printer is not printing at all, check the network connectivity and rectify the problem.
Which of the following printer processes would be LEAST suitable for creating archival documents? A. Thermal B. Inkjet C. Laser D. Impact
Answer: A Explanation: Theprinted area from a Direct Thermal printer can potentially fade over time. If the label is exposed to excessive light or heat the material will darken to the point that text may become unreadable and barcodes may lose their ability to be scanned. For this reason, Direct Thermal printing cannot be recommended for "lifetime" applications. While the readability of labels printed with Direct Thermal printing can vary greatly depending upon the environment that the labels are used in, the printing technology still provides enough of a lifespan for common bar code applications such as shipping labels, receipt labels, and nametag labels.
A customer has asked a technician to install a new USB printer that is supported by Windows 7. The PC is running Windows 7 Professional. Which of the following is the correct method to complete the installation? A. Connect the new USB printer and power it on. Windows 7 will automatically detect and add the new printer. B. Add the printer driver to the %SystemDir%\System32\Drivers folder, then connect and power on the printer. C. Click Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and select "install". D. Configure the BIOS to boot from USB devices first. Connect and power on the printer. Boot the computer.
Answer: A Explanation: Windows 7 has the required drivers for almost all the printers. When you install a new USb printer and power it on, Windows 7 automatically detect and adds the new printer without the consumer having to do all the steps.
A technician has been asked to determine why a user's print jobs to a particular printer always seem to be delayed compared to other user's submitted jobs. The user states that the jobs print without error, but always seems to be the last jobs to complete at the heavily used shared printer. Which of the following should the technician perform? A. Adjust the print spooler settings B. Change the user's IP settings C. Update the printer's firmware D. Reload the user's print drivers
Answer: A Reference:http://answers.yahoo.com/question/index?qid=20101018234745AAShKgA
A non-Ethernet printer needs to be shared by users within a small workgroup. The solution cannot be dependent upon a user's computer being powered on. Which of the following solutions is appropriate? A. Installing a hardware print server B. Upgrading the operating systems within the workgroup C. Sharing a single folder from where print jobs can be queued D. Sharing the printer from a local PC
Answer: A Reference:http://en.wikipedia.org/wiki/Print_server
A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit? A. Pickup rollers B. Paper tray C. Toner D. Compressed air
Answer: A Reference:http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl05819
Which of the following printers includes an imaging drum and fuser assembly? A. Laser B. Impact C. Inkjet D. Thermal
Answer: A Reference:http://theory.caltech.edu/~politzer/supplements/laser-printer.pdf
After print head replacement on a printer, it needs: A. alignment. B. lubrication. C. cleaning. D. driver reinstallation.
Answer: A Reference:http://www.epson.com/cgi-bin/Store/Video-Library/video/Printers-All-in-Ones_Popular- Printers-All-in-Ones/How-to-Align-a-Print-Head/929642678001?BV_UseBVCookie=yes
Which of the following printer types uses an imaging drum? A. Laser B. Impact C. Inkjet D. Thermal
Answer: A Reference:http://www.inktechnologies.com/blog/what-is-an-imaging-drum/
In a laser printer, which of the following components uses heat to apply the toner onto the page? A. Fuser assembly B. Pickup roller C. Transfer roller D. Imaging drum
Answer: A Reference:http://www.suppliesguys.com/info/what-is-a-fuser-unit.htm
Which of the following is the FIRST step a technician should take to replace a network printer? A. Unplug the network printer then notify users. B. Notify all users before unplugging the printer. C. Save all print jobs, replace the printer and print all saved files. D. Delete all print jobs before replacing the printer.
Answer: B
Which of the following should be avoided when installing a laser printer? A. Surge protector B. UPS C. RJ-45 connector D. Toner
Answer: B Explanation: A laser printershouldn't be run on an UPS because it requires a lot of constant and clean power. Avoid plugging the printer into an UPS.
A technician is trying to install a printer driver from a manufacturer's website, but is getting an incompatibility error. This can be caused by: A. a malfunctioning printer. B. drivers designed for a different OS. C. a bad printer cable. D. 32-bit drivers on a 64-bit system.
Answer: B Explanation: Double-checkthe supported OS for the driver. The incompatibility error occurs when the driver is for the operating system other than the intended one.
Which of the following is MOST likely needed when installing a new POS thermal printer? A. RJ-11 B. Operating system disk C. RG-58 D. Drivers
Answer: D Explanation: When you install a POS thermal printer, use the CD/DVD that comes with the printer and install the appropriate drivers for the supported operating system.
A technician is repairing a printer in the payroll department that includes employees' sensitive information. Which of the following should the technician do with the printed sensitive information documents that were used for testing? A. Keep printed items for future reference. B. Shred the printed documents. C. Leave the documents on the printer. D. Recycle all printed documents.
Answer: B Explanation: Sensitive information should be shredded to avoid any security breach. A shredder can easily shred books of documents in seconds. The ethical way is to shred the printed sensitive information documents immediately.
Ann, a user, calls requesting help selecting a printer connection technology. She wants to connect multiple devices to her laptop docking station using an external hub. Which of the following connection technologies would BEST meet Ann's need for multiple devices? A. Parallel B. USB C. FireWire D. Bluetooth
Answer: B Explanation: USB is the most common way to connect various devices to a computer.
A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation? A. 16-bit B. 32-bit C. 64-bit D. 86-bit
Answer: B Reference:http://blogs.technet.com/b/askperf/archive/2010/01/19/print-driver-installation-on-32-bitversus- 64-bit-servers.aspx
Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly? A. Impact B. Inkjet C. Laser D. Thermal
Answer: B Reference:http://computer.howstuffworks.com/inkjet-printer.htm
A company has multiple operating systems and printer models throughout their campus. None of the printers need to be physically secured and are openly accessible throughout the company. Which of the following would be the BEST way to share these print devices? A. 802.11x B. Print server C. Local sharing D. Bluetooth
Answer: B Reference:http://kb.netgear.com/app/answers/detail/a_id/229/~/what-is-a-print-server%3F
Which of the following is the MAIN purpose of cleaning the printer during the imaging process? A. It prolongs the toner cartridge's lifecycle B. It takes off any residual toner left after development C. It keeps the printer clean and prolongs its usable life D. It increases the speed of the print process
Answer: B Reference:http://printscan.about.com/od/howto/ht/cleanprintheads.htm
A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from? A. DNS B. SSID C. WPA D. VPN
Answer: B Reference:http://www.ehow.com/how_5714162_enter-ssid-wireless-printer.html
Separator pads or rollers are designed to do which of the following? A. Ensure proper spacing between the fuser assembly rollers and media B. Ensure that only one page at a time enters the printing process C. Provide spacing for different media types when loaded in the same printer D. Provide even line spacing throughout the page during the printing process
Answer: B Reference:http://www.fixyourownprinter.com/forums/laser/6852
A technician notices an impact printer has run out of ink. Which of the following should the technician do NEXT? A. Power cycle the printer B. Replace the ribbon C. Rewind the ribbon D. Replace the print head
Answer: B Reference:http://www.wieshs. eu.dodea.edu/Courses/PTS/Electronics/ComputerServiceSupport/css/Forms/Doc/ImpactGD.pd f
When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer's properties? A. To add additional drivers to emulate a different printer B. To add additional drivers for other printers on the computer C. To add additional drivers for other operating systems D. To add additional drivers for different printing modes
Answer: C Explanation: In the sharing tab, there is a button marked Additional drivers. This is to add drivers to emulate a different printer.
Which of the following is MOST likely to be reset during a standard printer maintenance? A. Print job cache B. Paper and tray settings C. Page count D. Job queue
Answer: C Explanation: It is important to reset page count during standard printer maintenance. This is to make sure you get the proper page count before and after the maintenance to check printer usage.
A user is required to use a directly connected local printer but is unable to print any documents properly. Various characters are excessively being printed on the top and bottom of each page. Which of the following actions would correct this issue? A. Update the language drivers B. Connect to the printer using Bluetooth C. Update the print drivers D. Connect to the printer using the wireless LAN connection
Answer: C Explanation: To isolate the problem, update print drivers first. Most of time a corrupted driver is the culprit for most printing problems.
A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST? A. Toner B. Transfer belt C. Rollers D. Imaging drum
Answer: C Reference:http://www.inktechnologies.com/blog/cleaning-printer-rollers/
A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the problem persists. Which of the following is likely the cause of the issue? A. The platen roller is damaged and needs to be replaced. B. The paper is improperly installed and not being fed as required. C. Some pins on the print head are damaged. D. The print jobs being submitted are not properly formatted.
Answer: C Explanation: The only logical explanation for this problem is that some pins on the print head are damaged. They are not printing properly even with a new ribbon.
A user has replaced the media in a direct thermal printer with a new type of label. The user reports that when the labels are fed through the printer, nothing is printed on the label. Which of the following is the MOST likely issue? A. Print jobs are formatted incorrectly for the new media B. The heating element needs to be cleaned or replaced C. The user did not reset the printer after installing the media D. An incorrect media type is being used in the printer
Answer: D Explanation: Check the media type and confirm whether it is the correct one used for this printer.
Which of the following describes the process laser printers use to secure toner to paper? A. Bonding B. Transferring C. Duplexing D. Fusing
Answer: D Reference:http://computer.howstuffworks.com/laser-printer3.htm
Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install? A. FireWire card B. Riser card C. Wireless card D. Serial/Parallel card
Answer: D Reference:http://en.wikipedia.org/wiki/PC_Card
A support technician is troubleshooting a user's inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much cyan on the left of pictures. Which of the following could the technician do to correct the color printing? A. Replace the fuser assembly B. Replace the cyan cartridge C. Change the yellow cartridge D. Calibrate the print heads
Answer: D Reference:http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c013 65550
Which of the following items should be used when cleaning a laser printer of excess toner? A. Tape B. Compressed air C. Dry cloth D. Vacuum
Answer: D Reference:http://home.roadrunner.com/~ketubah/tonermishap/toner/toner.html
Which of the following technologies has the SHORTEST wireless range for printing? A. 802.11g B. 802.11a C. Bluetooth D. Infrared
Answer: D Reference:http://searchmobilecomputing.techtarget.com/definition/IR-wireless
A supervisor has asked a technician to share the multifunction device that is directly connected to a PC. The PC is running Windows XP Professional. Which of the following steps are valid options to allow the technician to complete this task? A. Type "appwiz.cpl" at the run line and install the printer as a shared device. B. Start >All Programs >Control Panel >Network Connections >Right click on desired printer and go to "Sharing". Select the option to share the printer and give it a share name. C. Start >All Programs >Control Panel >Scanners and Cameras >Right click on desired device and go to "Sharing". Select the option to share the device and give it a share name. D. Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go to "Sharing". Select the option to share the printer and give it a share name.
Answer: D Reference:http://technet.microsoft.com/en-us/library/bb457001.aspx
A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install and configure to create an LPT1 port? A. Serial B. Video C. Audio D. Parallel
Answer: D Reference:http://whatis.techtarget.com/definition/LPT-line-print-terminal
A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this? A. Install shared PCL drivers B. Install a USB hub C. Install a print server D. Enable print sharing
Answer: D Reference:http://windows.microsoft.com/en-us/windows-vista/enable-file-and-printer-sharing
Which of the following cable types uses a 9-pin connector? A. Parallel B. Ethernet C. USB D. Serial
Answer: D Reference:http://www.computerhope.com/jargon/s/seriport.htm
Which of the following printer types needs to have toner replaced as part of the normal maintenance cycle? A. Inkjet B. Thermal C. Impact D. Laser
Answer: D Reference:http://www.computershopper.com/feature/how-it-works-laser-printer
A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need? A. A port replicator B. A splitter C. A wireless router D. A print server
Answer: D Reference:http://www.dlink.com.au/products/?pid=322
QUESTION NO: 391 A user discovers that color laser prints are printing slightly off-color. Which of the following should help restore the appropriate colors? A. Use different paper B. Replace the fuser C. Replace the duplexer D. Calibrate the printer
Answer: D Reference:http://www.dummies.com/how-to/content/how-to-calibrate-inkjet-printer-cartridges.html
Which of the following printers is required when carbon paper is used? A. Inkjet B. Thermal C. Laser D. Impact
Answer: D Reference:http://www.ehow.com/how-does_5201660_do-impact-printers-work_.html
The process of voltage control to limit the volume of liquid delivered is used in: A. laser printers. B. thermal printers. C. impact printers. D. inkjet printers.
Answer: D Reference:http://www.embedded.com/design/prototyping-and-development/4403968/Designing-aliquid- level-control-delivery-system-for-use-in-medical---industrial-control-processes
A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta cartridge. Which of the following should the technician do NEXT? A. Purchase a maintenance kit B. Use a different weighted paper C. Verify printer cables are connected D. Perform printer head cleaning
Answer: D Reference:http://www.wikihow.com/Clean-Print-Heads
