Computer User Support - Chapter 8: System Management 2

Recently, a Windows 10 update was automatically downloaded and installed on your Windows 10 system. Now, your contact manager database application no longer works correctly. You want to uninstall the latest updates to see if the application starts working again. Click the option you would use in the Settings app to do this.

View your update history

Match Each Active Directory Definition on the left with its corresponding component on the right Drag: A. A collection of network resources that share a common directory database. B. A folder-like container that organizes network resources. C. Default container used to organize Active Directory objects that cannot be deleted. D. A resource within Active Directory E. A Windows server that holds a copy of the Active Directory database Drop: 1. Domain 2. Organizational Unit (OU) 3. Built-in containers 4. Object 5. Domain Controller

a-1 b-2 c-3 d-4 e-5

Drag each Group Policy setting on the left to the appropriate description of how the setting is enforced on the right. Drag: A. Not configured B. Enabled C. Disabled Drop: 1. Causes the policy to be enforced 2. Does not change the current setting for the policy 3. Prevents the policy from being enforced

b-1 a-2 c-3

You are troubleshooting a Windows 11 system that won't boot. The system appears to initialize just fine, and POST completes correctly. However, Windows does not load, and an error message is displayed on the screen, indicating that the operating system is not found. You determine that the Master Boot Record (MBR) is corrupt. To fix the issue, you perform the following steps: Boot the system from the Windows 11 installation DVD. Access the Recovery Environment. Open a Command Prompt window. Enter the command that you should run at the Command Prompt to address this issue.

bootrec /fixmbr

Match each backup method on the left with the correct description on the right. Drag: A. Full B. Incremental C. Differential D. Synthetic Drop: 1. Back up all files (even those that have not been changed). 2. Back up every file that has changed since the last full or incremental backup. 3. Backs up every file that has changed since the last full backup. 4. Compares the data found with the current content and uploads only the changes.

A-1 B-2 C-3 D-4

You work as the IT administrator for a small startup company. Lily's computer has two internal hard drives and runs Windows 11. She is concerned that she may accidently delete a personal file or that her primary hard disk may fail at some future time, causing her to lose her personal files. She has come to you for suggestions about how to protect her files. Due to the size and revenue of this startup company, resources are somewhat limited. Which of the following would BEST protect Lily's file? A. Back up her files using File History. B. Purchase a third-party backup software program. C. Configure scheduled disk maintenance. D. Create a network share to which Lily can copy her files.

A. Back up her files using File History.

You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by the DataComLink corporation. What should you do to ensure this? (Select two.) A. Configure the application to automatically download and install updates as they are released. B. Check the DataComLink website regularly for patched and updates to the software. C. Download any patches from the company as you are notified of them. D. Configure Windows Updates to download and install updates automatically. E. Configure Windows Update to download updates for other Microsoft products when Windows is updated.

A. Configure the application to automatically download and install updates as they are released. B. Check the DataComLink website regularly for patched and updates to the software.

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What is the BEST method for resolving the user's issues? A. Establish a Remote Desktop connection and update the driver. B. Tell the user to wait until you are scheduled to be in that location. C. Drive to the other location as soon as possible and update the driver. D. Escalate the call to another technician or your supervisor.

A. Establish a Remote Desktop connection and update the driver.

As the system engineer for a large financial institution, you have decided to implement a backup system on all the Windows 11 laptops used by the financial consultant to ensure that critical customer data is securely stored. Your requirements for the backup system include: * Only customer data files created by the financial consultants need to be backed up. * Data backed up to a flash drive * Backed up files must be uncompressed * Include contacts lists and desktop preferences. Which of the following backup solutions BEST meets your requirements? A. File History B. System Image C. Differential D. File Backup

A. File History

Which of the following is true of groups on a Window's system? A. Group members have the access rights that are assigned to the group. B. Users can log on a the group and have all the assigned access rights. C. A group allows multiple users to share a single logon. D. Users and local resources, such as printers and shared folders, can be made members of a group.

A. Group members have the access rights that are assigned to the group.

Which of the following protocols provides authentication and encryption services for VPN traffic? A. IPsec B. TCP C. SSL D. L2TP

A. IPsec

You have booted your Windows workstation in Safe Mode and enabled boot logging. To which log file is the boot logging information now written? A. Ntbtlog.txt B. Bootlog.txt C. Myboot.txt D. Boot.log

A. Ntbtlog.txt

You want to use a VPN tunneling protocol that can encapsulate other LAN protocols and carry the data securely over an IP network. Which of the following protocols is suitable for this task? A. PPTP B. SLIP C. PPP D. NetBEUI

A. PPTP

Which of the following protocols can your portable computer use to connect to your company's network via a virtual tunnel through the internet? (Select two.) A. PPTP B. PPPoE C. L2TP D. VNC E. RDP

A. PPTP C. L2TP

You are a network administrator for a large financial institution. There are several account advisors who are constantly on the road with their Windows laptop devices. You want to be able to occasionally check on the health of these laptops, including the ability to receive automated alerts for any unusual activity that may indicate some kind of security breach. Which of the following remote management technologies would BEST help you monitor these laptops? A. RMM B. File Transfer Software C. MSRA D. Desktop management software

A. RMM

You are an IT technician for your company. Fred calls you to complain that every time he opens his internet browser, the default homepage has been changed to a site he is not familiar with. You suspect this change is caused by a malware infection on his system. However, after you run antimalware and antivirus software on Fred's system, it is still having the same issue. Which of the following would be the next BEST way to remove the malware? A. Restore Fred's computer back to a previous restore point. B. Format Fred's disks and perform a clean installation of the operating system. C. Perform an image deployment from a backup image to restore Fred's computer to a known good point. D. Purchase a new disk and deploy a backup image of Windows.

A. Restore Fred's computer back to a previous restore point.

Micka, a tech-savvy employee, tried to upgrade her computer from Windows 7 to Windows 10 from the internet. Something went wrong during the upgrade, and Micka's computer will no longer boot to Windows. She has brought her computer to the IT department for you to repair. You have tried to repair the computer, but you are unable to get it to boot to Windows. Which of the following methods would be the QUICKEST way to get Micka's computer back to its original Windows 7 operating system? A. Restore her system using the recovery partition. B. Using the Windows 10 DVD, perform an upgrade. C. Connect her computer to your external flash drive and install Windows 10 from the data it contains. D. Download and reinstall Windows 10 from the internet.

A. Restore her system using the recovery partition.

Which of the following Windows 11 options lets you associate you local user account with an online Microsoft account? A. Sign in with a Microsoft account instead B. Manage my accounts C. Users and Group D. Family & other users

A. Sign in with a Microsoft account instead

Which of the following actions during the Pre-EFI Initialization (PEI) stage of the UEFI boot process? (Select two.) A. System memory is initialized, verified, and allocated. B. Device drivers are loaded into memory. C. The CPU and chipset are verified and fully initialized. D. Power is supplied to the CPU. E. The EFI boot manager initializes.

A. System memory is initialized, verified, and allocated. C. The CPU and chipset are verified and fully initialized.

As a Help Desk Level 2 operator, you are attempting to use Remote Desktop to connect to an employee's Window desktop to resolve a printing issue that has been escalated from a Level 1 operator. You know that both your Windows computer and the employee's Windows computer are configured correctly for this Remote Desktop connection. You also have the correct connection information. However, you are having problems accessing the employee's desktop. Which of the following is the MOST likely reason that you connect to the desktop? A. The remote session from the Level 1 operator has not been disconnected B. You have the wrong IP address for the employee's computer. C. Your firewall is not set up to allow the connection through port 3389. D. The employee's computer is turned off.

A. The remote session from the Level 1 operator has not been disconnected

Which of the following actions should you take to BEST secure your video conferencing software? (Select two.) A. Use waiting room features. B. Use recording. C. Use strong passwords. D. Disable the software when not in use. E. Use two-factor authentication. F. Apply spam filters.

A. Use waiting room features. C. Use strong passwords.

Which of the following statements about an SSL VPN are true? (Select two.) A. Uses port 443. B. Encrypts the entire communication session. C. Provides message integrity using HMAC. D. Uses UDP port 500. E. Encapsulates packets by adding a GRE header. F. Uses pre-shared keys for authentication.

A. Uses port 443. B. Encrypts the entire communication session.

While on a business trip, an employee accesses the company's internal network and transfers files using an encrypted connection. Which of the following digital security methods is the employee MOST likely using? A. VPN B. DLP C. Firewall D. Access control list

A. VPN

You work for a large company as the IT administrator. With the many external attacks being perpetrated in the form of security breaches being found in applications, you are concerned that your Windows 10 computers may be vulnerable. You also want to ensure that Windows is using the latest features. Which of the following would BEST protect your computers? A. Windows updates B. Scheduled disk maintenance C. Antivirus updates D. Scheduled backups

A. Windows updates

You have recently purchased a Windows 11 laptop and have just installed several applications, including a graphics editor. Using the application, you have edited several images that you need to send a company executive for a presentation. However, you are experiencing problems using the application and are deciding whether or not to use the Rest this PC option to remove the application and try re-installing it. What can you expect to happen if you use this option? (Select two.) A. You are given the choice to keep your edited images. B. All your edited images will be removed. C. The laptop will be reset to the factory defaults. D. You can choose to remove only the graphics editor. E. The laptop will be reset to the last restore point.

A. You are given the choice to keep your edited images. C. The laptop will be reset to the factory defaults.

You have recently purchased a third-party application and installed it on your workstation. However, after doing some maintenance work on the users and groups on your Windows system, the application begins to display error messages each time you try to run it. What is the MOST likely cause of the issue? A. You deleted a group that was created by the third party application. B. You switched from a domain account login to a local login. C. You assigned the application user account to the Users group. D. You assigned the wrong permissions to your user account.

A. You deleted a group that was created by the third party application.

You have just installed Windows 11 on your laptop, purchased an infrared camera, and set up Windows Hello facial recognition as your login option. As part of the setup process, you can enter a PIN as a backup login method. After a few weeks of using facial login, your infrared camera fails, and you are asked to enter your PIN. Because it has been several weeks, you have forgotten the exact number. You attempt to enter your PIN at least 24 times, but are never locked out. What is the most likely reason that you have not been locked out after several failed PIN login attempts? A. Your laptop does not have a TPM chip, and you have not set up BitLocker for lockout. B. You have set up BitLocker for lockout, but you have also failed to set up your TPM chip. C. You have failed to set up both your TPM chip and BitLocker for lockout. D. Your laptop has a TPM chip, but you have failed to set up BitLocker for lockout.

A. You laptop does not have a TPM chip, and you have not set up BitLocker for lockout.

Which operating system uses the Time Machine backup program? A. macOS B. Linux C. Android D. Windows

A. macOS

You recently installed a Windows 11 system. During the installation process, you elected to sign in to the system with a local user account. After using the system for a time, you decided to begin using an online Microsoft account to authenticate to the system instead. Click the Settings app option you would use to do this. System Bluetooth & Devices Network & Internet Personalization Apps Accounts Time & Language Gaming Accessibility Privacy & Security Windows Update

Accounts

Which of the following describes the grandfather backup in a grandfather-father-son (GFS) rotation scheme? A. A full backup that is stored onsite. B. A full backup that is stored offsite. C. An incremental backup that is stored onsite. D. An increment backup that is stored offsite.

B. A full backup that is stored offsite.

A salesperson in your organization spends most of her time traveling between customer sites. After a customer visit, she must complete various managerial tasks, such as updating your organization's order database. Because she rarely comes back to the home office, she usually accesses the network from her notebook computer using Wi-Fi access provided by hotels, restaurants, and airports. Many of these locations provide unencrypted public Wi-Fi access, and you are concerned that sensitive data could be exposed. To remedy this situation, you decide to configure her notebook to use a VPN when accessing the home network over an open wireless connection. Which of the following key steps should you take as you implement this configuration? (Select two. Each option is part of the complete solution.) A. Configure the browser to send HTTPS requests directly to the Wi-Fi network without going through the VPN connection. B. Configure the browser to send HTTPS requests through the VPN connection. C. Configure the VPN connection to use MSCAHPv2 D. Configure the VPN connection to use PPTP. E. Configure the VPN connection to use IPsec.

B. Configure the browser to send HTTPS requests through the VPN connection. E. Configure the VPN connection to use IPsec.

Your system hangs immediately after the BIOS information is shown and displays an error loading operating system error message. What is the MOST likely source of the problem? A. Corrupt boot sector B. Corrupt MBR or partition table C. Missing or corrupt file D. Inaccessible boot disk

B. Corrupt MBR or partition table

You have been troubleshooting startup errors on your Windows 11 computer by undoing recent changes, such a rolling back device drivers for a local printer and new graphics card while in Safe Mode. However, the changes you are making are not resolving the startup errors. Which of the following steps will MOST likely help you to find the specific cause of the error without the need to reinstall Windows? A. Disable automatic restart on system failure. B. Disable and the enable devices and services one by one. C. Disable Driver Signature Enforcement. D. Launch and use the utilities provided in the Recovery Environment.

B. Disable and the enable devices and services one by one.

You want to configure User Account Control so that you see the permission prompt only when programs try to make changes to your computer (not when you make changes). You do not want the desktop to be dimmed when the prompt is shown. What should you do? A. Disable UAC B. Disable the Secure Desktop C. Configure UAC to Never notify D. Configure UAC to Always notify

B. Disable the Secure Desktop

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what might be causing the problem. Which of the following is the BEST way to provide the assistance the employee needs? (Select two.) A. Schedule the employee to receive more training on using the application B. Establish a Remote Assistance connection and watch what the employee is doing. C. Drive to the other location as soon as possible and then watch as the employee performs the task. D. Establish a Remote Desktop connection and perform the task on the employee's system. E. Establish a Quick Assist session with the employee and watch what he is doing.

B. Establish a Remote Assistance connection and watch what the employee is doing. E. Establish a Quick Assist session with the employee and watch what he is doing.

Which of the following is a valid distinguished name for the MarketSpace common domain name? A. MarkeSpace_com B. MarketSpace.org C. MarketSpace/com D. Market.Space.org

B. MarketSpace.org

An administrator configures the Time Machine application on macOS computers and develops scripts that use the tar command on Linux computers. Which of the following best practices is the administrator following? A. Scheduled disk maintenance B. Scheduled backups C. Driver and firmware updates D. Patch management

B. Scheduled backups

Which of the following is true about System Restore? A. If the restore freezes, you can cancel the restore process. B. System changes made since the restore point was taken are undone. C. User data will be affected. D. Device drivers installed since the restore point will not be affected.

B. System changes made since the restore point was taken are undone.

You have created a system image of Windows 11 on your laptop before updating several applications on your hard drive. The system image is stored on an external hard drive. After updating one of the applications, you are required to restart your laptop. However, during the restart, you receive an error message that the system is unable to reboot. You try to restore the system image from the external hard drive, but you are unsuccessful. Which of the following do you need to do BEFORE successfully restoring your Windows 11 system using the system image. A. Set the BOIS/UEFI settings to boot from the external hard drive first. B. Use a recovery disc to restore the operating system. C. Copy the system image to a network computer and access the image from there. D. Copy the system image to the Windows hard drive and then start the recovery process.

B. Use a recovery disc to restore the operating system.

You are the system administrator for several Windows servers in your company. Instead of scheduling the same updates for all the Windows servers, your systems engineer would like to begin approving the updates based on specific groups of servers. In addition, the system engineer would like you to begin checking the update logs on the servers on a regular basis to determine if and how the updates were applied. Which of the following tools would BEST help you meet the new requirements requested by the systems engineer? (Select two.) A. Windows Insider Program B. WSUS C. Windows Update for Business D. Advanced Options E. Update History

B. WSUS E. Update History

What tool can you use to create a full system image of your Windows drive? A. Windows Installation Media B. System Repair C. Backup and Restore D. Recovery Drive

C. Backup and Restore

Rodney, an employee is the Research Department, reports that he is experiencing blue screen errors while using his Windows computer. You ask Rodney if anything has changed on the computer recently. Rodney explains that he recently installed a TV turner board in an expansion slot, and now he has to reboot the computer every time he loads the TV turner application to watch TV. You need to fix Rodney's computer and prevent him from using the TV until you can install an updated driver. What should you do? A. Reboot the system and select Safe Mode. Edit the properties of the TV tuner driver in Device Manager and select Roll Back Driver. B. Use the Reset This PC option in the Settings app. C. Boot the system in Safe Mode. Disable the TV tuner driver in Device Manager. D. Re-install Windows from the installation disc. E. Boot the system from a Windows installation disk and select the Startup Repair option.

C. Boot the system in Safe Mode. Disable the TV tuner driver in Device Manager.

A user has complained about not being able to remove a program that is no longer needed on a computer. The Programs option is not available in control Panel. You suspect that a policy is enabled that hides this option from the user. But after opening the Local Group Policy Editor, you see that the policy to hide Programs is not configured. You know that other users in this domain can access the Programs option. Where should you look nest to determine whether the policy is enabled? A. GPOs linked to the domain that contains this user's object. B. The local Group Policy. C. GPOs linked to organizational units that contain this user's object. D. The Default Domain Policy GPO.

C. GPOs linked to organizational units that contain this user's object.

Which of the following VPN protocols was developed by Cisco and can be used to route any Layer 3 protocol across an IP network? A. L2TP B. IPSec C. GRE D. SSL

C. GRE

Which of the following Windows Update options releases as soon as they are available to the public? A. Long-Term Servicing Channel B. Windows Insider Program C. General Availability Channel D. Windows Server Update Services

C. General Availability Channel

A user calls to report a problem. She is trying to install an application on her new Windows 11 system, but the installation will not proceed. Her user account is a member of the User groups. What is MOST likely causing the installation issue? A. She is not using an app from the Microsoft Store. B. The application is compatible with Windows 11. C. Her group membership does not allow her to install new software D. She is not a member of the Power Users group.

C. Her group membership does not allow her to install new software

Which of the following terms describes a Windows 11 operating system patch for a desktop that targets a specific problems and is released on a short-term, periodic basis? A. Service pack B. Targeted software patch C. Hotfix D. Windows as a Service

C. Hotfix

Which of the following actions directly improves system security on a Windows workstation? A. Create a password reset disk. B. Create regular restore pints. C. Install the latest updates. D. Disable automatic reboot on an error.

C. Install the latest updates.

Which of the following tools can manage bandwidth usage and deployment times for updates? A. Windows Update for Business B. Windows Update C. Microsoft Endpoint Configuration Manager D. Windows Server Update Services

C. Microsoft Endpoint Configuration Manager

You need to back up user data on a Windows 11 system. The computer has a single SSD storage device installed that contains both the Windows operating system (in C:\Windows) and user profile data (in C:\Users). You plan to do the following: * Use Backup and Restore to back up user data. * Run the backup automatically every night at 11:00 p.m. * Store the backups in the C:\Backups folder. * Include a system image in each backup. Will this configuration work? A. Yes, all of the requirements for using Backup and Restore have been met. B. No, Windows 11 does not include the Backup and Restore utility. You must use File History instead. C. No, backups created with Backup and restore can't be stored on the drive that contains the information being backed up. D. No, system image backups can't be scheduled with Backup and Restore. You must run them manually.

C. No, backups created with Backup and restore can't be stored on the drive that contains the information being backed up.

Which option is the first process that runs once a computer is powered on and the CPU loads the BIOS? A. Winload.exe B. Boot Loader C. POST D. WININIT

C. POST

Which of the following was developed by Microsoft as one of the first VPN protocols and supports only TCP/IP? A. IPSec B. SSL C. PPTP D. L2TP

C. PPTP

A user works in your organization's production area. However, she frequently needs to access data stored on the Windows 11 desktop system in her office while on the production floor. She would like to be able to use a Remote Desktop connection in the production area to remotely access her desktop system over the network. Which desktop user group should you make her user account a member of in order to enable this Remote Desktop connection? (Select two) A. Power Users B. Guests C. Remote Desktop Users D. Users E. Administrators

C. Remote Desktop Users E. Administrators

Administrative Templates are Registry-based settings that you configure withing a GPO to control a computer system and its overall user experience. Which of the following can you do with an Administrative Template (Select two.) A. Determine who can add trusted publishers B. Allow users to run only the files you specify. C. Restricted access to Control Panel features. D. Identify allowed or blocked software. E. Control notification.

C. Restricted access to Control Panel features. E. Control notification.

You have just installed the latest Windows updates on your Windows 11 computer. After the computer has rebooted, you get the following error message: Error: Windows failed to start. A recent hardware or software change might have caused the issue after you installed Windows updates. Because your computer won't start, you have booted your computer into the Advanced Options section of the Windows 11 recovery environment (See image below). While troubleshooting this issue, which of the advanced options would be the BEST to try first? A. System Image Restore B. System Image C. Startup Repair D. Command Prompt E. Startup Settings

C. Startup Repair

A new computer has been added to the Sales department and needs to be joined to the CorpNet domain. Which of the following System Properties settings MUST be used to make the change? A. System Properties > System Protection B. System Properties > Remote C. System Properties > Computer Name D. System Properties > Advanced

C. System Properties > Computer Name

Marcus was attempting to edit some registry settings on his Windows 11 system. Now, when he tries to boot his system, it hangs after the Windows splash screen is displayed. Because he cannot boot to Safe Mode, he boots the system from the Windows installation disc and accesses the Recovery Environment. Which Recovery option should Marcus use FIRST to help resolve his boot issue? A. Use BOOTMGR B. Go Back to the Previous Build C. System Restore D. Reset this PC

C. System Restore

The Hide Programs setting is configured for a specific user as follows: Policy - Setting Local Group Policy - Enabled Default Domain Policy GPO - Not configured GPO linked to the user's organizational unit - Disabled After logging in, the user is able to see the Programs and Features option. Why did this happen? A. The Default DOmain GPO is applied last. It is set to Not configured, so it doesn't change the configuration. B. The GPO is linked to the user's organizational unit is applied first, so this setting takes precedence over settings that are applied later. C. The GPO linked to the user's organizational unit is applied last, so this setting takes precedence. D. The Local Group Policy is applied last. It is set to Enabled, which makes the Programs and Features option visible.

C. The GPO linked to the user's organizational unit is applied last, so this setting takes precedence.

Rachel wants to use Screen Sharing to allow a system administrator to remotely access her Apple iMac. However, when she initiates the Screen Sharing session, the administrator is not able to access her iMac desktop from his iMac computer. What is the MOST likely reason that the administrator cannot access the Screen Sharing session? A. The VNC Viewer setting is not enabled. B. Screen Sharing is not enabled on Rachel's iMac. C. The administrator is not included in her Specific Users Only list. D. The Observe mode is not enabled.

C. The administrator is not included in her Specific Users Only list.

Why should you store backup media offsite? A. To improve the efficiency of the restoration process. B. To reduce the possibility of theft. C. To prevent the same disaster from affecting both the system and its associated backup media. D. It is required by government regulations in the USA.

C. To prevent the same disaster from affecting both the system and its associated backup media.

You have just finished installing a new Windows Update when your computer locks up. What should you do first? A. Run a System Repair B. Complete a System Restore C. Uninstall the Windows Update D. Reset your PC

C. Uninstall the Windows Update

Your Windows 11 system powers on, but there is no image on your display. You have already checked to make sure that the monitor is connected properly to the computer, is plugged in, and is turned on. Which of the following is the BEST next step you should take to try to resolve the issue? A. Use System Restore from Safe Mode to select a working restore point. B. Check the motherboard documentation for information on beeps. C. Verify that the BIOS/UEFI is configured to use the correct video adapter. D. Boot the system from the installation disc and repair the system.

C. Verify that the BIOS/UEFI is configured to use the correct video adapter.

System Restore is currently disabled for all volumes on a Windows 11 system. You need to enable System Protection for the C: volume. Click the option you would select to do this. Advanced System Restore... Configure Create

Configure

You are the owner of a small startup company consisting of only five employees. Each employee has their own computer. Due to the type of services your company offers, you don't foresee the employee count increasing much in the next year or two. As a startup company, you want to keep costs low and facilitate easier file sharing, internet access, printers, and other local network resources. Which of the following would be the BEST implementation for your business? A. A forest B. A tree C. A domain D. A workgroup

D. A workgroup

What does Windows 11 do when you log in with an administrator account with elevated privileges? A. Use your credentials to assign you administrative privileges. B. Assign you a unique administrator token. C. Notify you that you have administrative privileges D. Assign you a user administrator token

D. Assign you a user and a administrator token

You experience startup errors after you install a new device. What should you do FIRST to resolve the issue? A. Recover the system image. B. Disable automatic restart. C. Boot in Safe Mode and disable all unnecessary devices. D. Boot in Safe Mode and roll back the driver.

D. Boot in Safe Mode and roll back the driver.

You manage a workstation that is not part of a Windows domain. Users on this computer should be permitted to download applications from the Windows Store. Which administrative tool can you use to enable a policy that turns off the Store application for all users on the computer? A. Settings B. Windows Firewall C. Control Panel D. Local Group Policy Editor E. Programs

D. Local Group Policy Editor

You are your company's Active Directory system administrator. The company has branch offices in several countries, including Mexico, Argentina, Canada, and the UK. The company only has a total of 250 employees organized in the same departments in each office. However, the company is projected to expand rapidly in the next two years. You want to create a tree of organizational units (OUs) that can adapt to the rapid growth without re-organizing the OU structure in the near future. You also want to be able to easily assign rights to certain network resources based on departmental organizational roles. Which of the following solutions BEST meet your requirements. A. Organize the OUs at the top level by department; then use group accounts to help control resource rights B. Organize the Ous at the top level by employee and resource, then assign specific rights to each user. C. Organize the OUs at the top level by resource and office (country); then assign specific rights to each user. D. Organize the OUs at the top level by office (country); then use group accounts to help control resource rights.

D. Organize the OUs at the top level by office (country); then use group accounts to help control resource rights.

Which of the following must be set up before you can register a facial or fingerprint scan for your account? A. Picture password B. Security key C. Password D. PIN

D. PIN

You would like to set Windows Update to delay updates for a week. Which of the following Windows Update settings would you use to configure the delay? A. Windows Insider Program B. Advanced Options C. Update History D. Pause Updates

D. Pause Updates

Which remote access solution provides you with full remote access to the graphical desktop of a Windows system, including the ability to run programs, manipulate files, and restart or power down the computer? A. Telnet B. Remote Assistance C. Screen Sharing D. Remote Desktop

D. Remote Desktop

Which Active Directory service simplifies how users log in to all the system and application that they need? A. Domain B. Workgroup C. PIN D. SSO

D. SSO

Which remote access solution is built into macOS? A. Quick Assist B. Remote Assistance C. Remote Desktop D. Screen Sharing

D. Screen Sharing

While running a presentation editor on your Windows 11 laptop, your computer locks up. When you try powering on your computer, Windows 11 will not start Which of the following tools should you use FIRST to try and resolve the issue? A. Recovery Drive B. Restore Files C. Backup and Restore D. Startup Repair

D. Startup Repair

What is a VPN's primary purpose? A. Allow the use of network-attached printers. B. Allow remote systems to save on long-distance charges. C. Support the distribution of public web documents. D. Support secure communications over an untrusted network.

D. Support secure communications over an untrusted network.

Which user type is the Windows Beta channel recommended for? A. Administrators B. Highly technical users C. Commercial users D. The average user

D. The average user

Which of the following is true of Remote Assistance? A. It is designed to improve user productivity. B. Only one user is logged in at a time. C. The remote user initiates the session. D. The user initiated the session.

D. The user initiated the session.

Your organization employs a group of traveling salespeople who need to access the corporate home network through the internet while they are on the road. You want to funnel remote access to the internal network through a single server. Which of the following solutions would be BEST to implement? A. Host-to-Host VPN B. Screened subnet C. Site-to-Site VPN D. VPN concentrator

D. VPN concentrator

You need to specify which location File History should use to store backup data. Click the Control Panel option you would use to do this. Restore personal files Select drive Exclude folders Advances Settings

Select drive

System Restore has been enabled for all volumes on a Windows system. Recently, a new network driver was installed on the system. However, the driver code contained bugs, and now your network board no longer function. You are unable to access the internet to download an older version of the driver. You need to revert the system to a prior restore point that was taken before the driver was installed. Click the option you would use to do this.

System Restor e