Course 4 Module 4

You do a practice run of the usability study presentation. One of your colleagues tells you to master the art of the pause. What does this mean? -You should pause if a participant asks a question to inform audience members you are about to share important information. -You should pause, change the slide, and move forward in the presentation. -You should pause more and see if the audience participates. -You should allow natural pauses during the presentation, and be comfortable with silence.

You should allow natural pauses during the presentation, and be comfortable with silence.

You have three strong insights indicated in your usability study presentation. Now, you need to write recommendations. How many recommendations should you include in your presentation? -At least 3 -At least 8 -At least 10 -At least 5

-At least 3

You are ready to present your usability study. You are nervous about the client asking questions. What are some best practices to employ if and when questions are asked? Select all that apply. -Do not rush to respond. If you have an answer, respond. If you do not, let them know you will get back to them with an answer. -Repeat the question and ask for clarification if you are unsure of what they are asking. -Know your material well. If you think there are areas in your research that may draw questions, do extra research so you are prepared. -Before the study, think of all possible questions the client might ask and memorize the answers.

-Do not rush to respond. If you have an answer, respond. If you do not, let them know you will get back to them with an answer. -Repeat the question and ask for clarification if you are unsure of what they are asking. -Know your material well. If you think there are areas in your research that may draw questions, do extra research so you are prepared.

You are working on the usability study presentation. You have completed the background information and theme slides. Now, you are working on the insights and recommendations slides. You have several insights and need help prioritizing them. Which project stakeholders would best help you prioritize the insights? Select all that apply. -The product manager -Another UX designer on your team -The engineering lead -The client

-The product manager -Another UX designer on your team -The engineering lead

You are preparing a presentation for your stakeholders on your usability study findings. You are working on the study details slides. What information should you include on the study details slides? Select all that apply. -The research questions -An overview of the procedure used during the usability study -A summary of the themes gathered from the data -Number of participants and a summary of their characteristics

-The research questions -An overview of the procedure used during the usability study -Number of participants and a summary of their characteristics

You have identified the Priority Zero (P0) items to address for design revisions. But, you still have additional insights which need to be addressed. You have categorized those as Priority One (P1) and Priority Two (P2). What is the benefit of these additional categories? -These additional categories help the UX design team chart the progress of the design revisions. -These additional categories enable smaller teams to divide up the work and focus on the most important design changes first. -These additional categories give you the ability to refer back to the insights more easily if you need additional participant input for clarification. -These additional categories allow you to decide if you want to address the insights or not.

-These additional categories enable smaller teams to divide up the work and focus on the most important design changes first.

You are presenting the usability study report to your clients. You have to stand up in front of the clients. There is no podium. What is the best way to stand when giving your presentation? -With your hands in your pockets -In a power pose -With arms crossed in front of your chest -With your hands clasped behind your back

In a power pose

You advise your client that you are finishing up the insights and recommendations slides in the usability study presentation. They ask you to explain the difference between insights and recommendations. What should you tell them? -Insights are the UX designer's opinions on the usability of the project, while recommendations are the suggestions to fix any errors. -Insights are the collaborative ideas of the study participants about how they would improve the product. Recommendations are the study participants' suggestions for action items to fix in the product. -Insights are actions you take based on the recommendations from the study. Recommendations come out of the themes you have identified and are tasks the study participants should try again. -Insights are observations that help you understand the study participant's needs. Recommendations are actions you think the stakeholders should take based on the insights.

Insights are observations that help you understand the study participant's needs. Recommendations are actions you think the stakeholders should take based on the insights.

You have finished the usability study of the app you are creating and are now ready to present the insights to your stakeholders. They have asked for a research report. How should you organize the research report for the stakeholders? -Place the detailed insights at the beginning, followed by the summary of the research findings and recommendations. -Place images of the presentation slides at the beginning, followed by an explanation of the slide content. -Place a summary of the research findings and recommendations at the beginning of the report, followed by the detailed insights. -Place the action items that the UX design team will address at the beginning, followed by a detailed explanation supporting those action items.

Place a summary of the research findings and recommendations at the beginning of the report, followed by the detailed insights.

The usability study presentation is scheduled during a travel time for your client. They suggest a virtual meeting to stay on schedule. You are nervous about presenting on your computer. What can you do to help ensure you have eye contact with your client during the virtual presentation? -Share your screen when presenting slides, then unshare your screen when your client has a question. Continue this process until your presentation is complete. -Point at the screen as you are presenting so your eye gaze remains focused on the screen. -Use your mouse to direct the presentation for your client and glance up when you change slides. -Post your notes to the side of your computer screen so you are not glancing down during the presentation.

Post your notes to the side of your computer screen so you are not glancing down during the presentation.

You are practicing delivering the usability study presentation to a few colleagues. They give you feedback that you sound like a robot. What advice could they give you to modify your robotic tone? -Pretend you are talking with friends and keep your tone conversational. -Vary your volume so your tone sounds different and keeps the audience interested. -Stick to the script and read your notes so you are sure of what you are saying. -Direct your eye contact to the wall behind them so you are less nervous by looking at them.

Pretend you are talking with friends and keep your tone conversational.

One of the key insights you have constructed from the participants in your usability study indicates they felt they were being tricked into making a purchase. In your usability study presentation, how would you denote this insight when prioritizing how to address it? -Alert Priority (AP) -Priority Zero (P0) -Priority One (P1) -High Priority (HP)

Priority Zero (P0)

You are creating the usability study presentation and are working on the insights and recommendations slides. You notice one of the insights indicates that a part of the design was preventing participants from completing the main user flow. This must be fixed for the product to work. How should you categorize this insight in the presentation? -Priority Zero or P0 -Priority Now or PN -Priority Top or PT -Priority One or P1

Priority Zero or P0

You are presenting the usability study findings to your client. In the background information slide, you have noted that you had eight participants in the usability study. Your client asks why you had this low number of participants. What should you say? -It's hard to get participants for studies like this, so this was as many as you could find. -Research best practice dictates that each UX designer should be assigned to one study participant. In this case, the project had eight UX designers, hence eight study participants. -The prototype could only handle this many participants at once, so you chose to do one testing session. -Research shows there is often diminishing return on investment with more than eight participants in a study.

Research shows there is often diminishing return on investment with more than eight participants in a study.

You are in the midst of the usability study presentation, and you stumble terribly over some words and accidentally skip a slide. What should you do? -Apologize for your mistakes. -Ask for a short break so you can compose yourself. -Step aside and ask another UX designer to take over. -Stay calm, acknowledge the mistakes, and move on.

Stay calm, acknowledge the mistakes, and move on.

You are preparing the usability study presentation slides. You have a template and are populating the data from the study. In which section should the research questions be located? -Study details -Themes -Insights and recommendations -Project background

Study details

You do a practice run of the usability study presentation. One of your colleagues tells you to master the art of the pause. What does this mean? -You should pause more and see if the audience participates. -You should allow natural pauses during the presentation, and be comfortable with silence. -You should pause, change the slide, and move forward in the presentation. -You should pause if a participant asks a question to inform audience members you are about to share important information.

You should allow natural pauses during the presentation, and be comfortable with silence.