CRM: Cloud Computing & SalesForce
companies are estimated to save a total of how much $ by moving to the cloud?
$12.3 billion
what are some factors favoring the cloud movement?
-data intensive applications (explosion of applications nd user generated content) -innovation & collaboration -rising energy cost & green compliance -shared services across lines of business -increased network capacity & availability -data center pressures (growing operational complexity & cost from infrastructure and application sprawls)
On premise services
...
According to IBM, about ________ in _____________ firms use the cloud in some firm
3/4
fear of cloud computing from CIOs-why are some indvs hesitant to adopt it?
72% CIOs site security concerns -security of customer data is the #1 priority of SAAS firms 34% CIOs cite integration issues -multitude of middleware partners -native connectors now exist 14% CIOs cited TCO (total cost of ownership) -expensive ST cost, pays for itself in the LR -hard to calculate how much it will cost to implement, train, etc
Software as a Service (SaaS)
A form of cloud computing where a firm subscribes to a third-party software and receives a service that is delivered online with COMPLETE application support.
Cloud Computing
A system in which all computer programs and data is stored on a central server owned by a company (e.g. Google) and accessed virtually
Salesforce.com serves what industries, firms & sizes?
All industries & companies of all sizes
_________ provides processing, storage & network capacity
IAAS; infrastructure as a service
List the 3 Types of Cloud Services
Infrastructure as a Service (IaaS) Platform as a Service (PaaS) Software as a Service (SaaS)
PAAS (Platform as a Service)
Provides cloud customers with an easy-to-configure operating system and on-demand computing capabilities.
SaaS examples
Salesforce.com iCloud Office 365
software that is owned, delivered, and managed remotely and leaves little to nothing up to the actual user is known as...
Software as a Service (SaaS)
an example of IASS is...
amazon web services
Salesforce's cost per user is estimated to be...
around $70/month (prices vary based on edition purchased)
visual for different types of cloud computing
breaks down management that you oversee versus that the vendor oversees
____________ _______________ is the use of computing resources (hardware & software) that are delivered as a service over a network (typically the Internet)
cloud computing
Infrastructure as a Service (IaaS)
delivers hardware networking capabilities, including the use of servers, networking, and storage, over the cloud using a pay-per-use revenue model
On-premise cloud computing is...
hosted completed by you, in house, with no independent managers
explain some of salesforce's basic terminology
leads (contacts that have company & personal data associated with them but nothing has been qualified yet) lead conversion (once a lead has been qualified, it's converted into a contact) account (a business entity under which many accounts are nested in SF)
Benefits of Cloud Computing
on demand self-service broad network access multi-tenancy (users can work at same time) rapid elasticity easily scalable/reduces scale up time no need to maintain/purchase system components= more available capital for business growth decreases risk; resiliency provided increases or decreases capacity on the fly w/o investing in new infrastructure
Salesforce offerings
sales service marketing community analytics apps Iot cloud force.com appExchange App Cloud (Lightning framework)
Salesforce
the leading vendor of cloud-based CRM systems -started in 1999 -worlds #1 CRM platform -#1 most innovative company in the world - more than 16K employees - 5.4 billion in revenue 1-1-1 Philosophy....1% of equity, 1% of time and 1% of software
on-demand service
users can increase storage and processing power as needed
examples of platform as a services (PAAS)
windows azure google app engineer
how does cloud computing affect speed, cost, dynamic-ism, and risk?
↑ speed & dynamic ↓ cost & risk
