CSA ServiceNow Study guide (classmarker)
ACL applies on ? Fields Tables
Both
What does RITM stand for?
Request Item
What is SSO?
Single Sign-On
Which of the following is data saved to?
Table
Where can we use 'variable_pool'?
Workflow Activities
Which setting allows the user to view knowledge articles without logging in?
ESS Role
Does ESS have a role?
ESS does not have a role
Filters are defined with following attributes in ServiceNow
Field name, operator, and value
Which of the following defines a condition?
Field, operator, value
As an end user, which modules of service catalog do you see?
My requests Requested items My approvals
KB articles are referred in which modules
News
If prefix of incident needs to be changed, which table should i refer?
Number maintenance table
What does order in a business rules represent?
Order in which it be executed
Data inconsistency correction is done from automated? 1. Plugin 2. Configurations 3. Workflow
1 Plugin
How are users related to roles or groups?
1 to many relationships
Script include is a
1. Server side script 2. Reusable code
How will you define a workflow?
Define Workflow properties, Define Workflow activities, Publish it.
How will you make service catalog workflow available?
Define workflow, create workflow activities and Publish
___ receives notification, meeting invites on behalf of another user.
Delegate
Knowledge process consists of
Document Creation Approval and review from SMEs Publishing
What is the purpose of an update set?
An update set is a group of customizations that can be moved from one instance to another
Upgrade of instance, which is true?
As an SN Admin, you will manually do it
By default in ServiceNow, what customizations are added to Update Sets?
Changes made to form
What does the coalesce field do?
Coalescing on a field (or set of fields) means the field will be used as a unique key.
Choose the correct statement.
Column is a field and row is a record
ACL is part of which security?
Contextual Security
Tables and Fields can be viewed and manipulated where?
Record List Form Tables and Columns All above <-
Which of the following are available in Service Catalog:
Record Producer Catalog Variables Order Guides All of the above <-
How do you modify the field behavior?
Right click > personalize > dictionary
Name the SLA scheduled jobs
SLA breached
SLA, OLA and UC are configured in which module?
SLM (service level management)
What is difference between Save & Insert action on form?
Save: saves the record & stays on form & insert: creates a new record & redirects to list view
Which influences homepage performance?
Set refresh time as a long one or set it "off"
In a SLA definition, which one of the following is a condition that will trigger an SLA?
Start Condition, Stop Condition, and Pause Condition
If a notification has a template attached and the subject is filled out on the notification, then on the email fetting fired, what will happen?
Subject from the notification will be used.
If prefix of incident needs to be changed, where should you refer?
System Definition -> Number maintenance
How do you confirm an instance upgrade?
System Logs -> events -> system.upgraded, use this event to trigger the System Upgraded notification
Incident, problem tables inherit which table
Task table
if the required is to send an email as soon as new incident records gets created. What needs to be done as per the developer's point of view?
Write a Business Rule after Insert on 'incident' table
Which is true regarding tables?
You can delete the tables starting with "u_" permanently
it compares the uniqueness of data if not found, creates a new record
coalease
What controls enable admins to set mandatory and read-only states for fields and can be used to enforce data consistency across applications?
data policy
Data Dictionary is used for?
database structure
If workflow is not published, only checked out will be captured in update sets
false
Scheduled jobs can be captured in update sets
false
We can trigger an email notification using Client script
false
How do you change the sort sequence of fields or task?
modify the order field
Application Navigation Search history is stored somewhere or not?
no
If the workflow is not published, only checked out will it be captured in update sets
no, only published workflows are captured in update sets.
If a request is rejected what happens?
notification is sent and sets the status to cancelled
On the client script which of the following variables cannot be used?
producer.variable gs.include()
Which of the following is true regarding roles?
roles can contain other roles, When user is assigned to a role, he will inherit the contained roles as well.
What application is available to all users?
self-service
Which of the following is possible via an inbound action?
sends an email notification
What do you mean by SaaS?
software as a service
In which table user to group mapping is stored?
sys_user_grmember
ACL is applied on:
table and fields table
CI is
tangible and intangible
What table is used to store SLA's
task_sla
What is the purpose of a service catalog workflow?
to create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
What is the functionality of data dictionary in Service Now?
to describe the database structure
"system diagnostics >upgrade history" module tracks all upgrade made to the system
true
A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing Service Now table (such as Incidents or User)
true
Catalog variables can be arranged on a catalog item by setting the appropriate value of field 'Order'.
true
If an admin wants to check the status of the task from a service catalog request, the path he's expected to follow is: REQ(number) >> RITM >> (number) >> Task (number)
true
In a knowledge base, articles are grouped according to categories
true
Moving an entry from Selected to Available slush bucket removes it from the form.
true
Retroactive start when activated Sets start to equal when the ticket was created.
true
Roles can contain other roles, When user is assigned to a role, he will inherit the contained roles as well.
true
Update_synch attribute identifies that it should be captured in Update Sets.
true
Workflow editor and service catalog differs in approval methodology
true
sys_id is a unique identifier for each record in a table
true
If a split is added in a form, how many columns get created in the database?
two
When user creates a table "abc", how does service now name it?
u_abc
What is a select box, single line text, reference, check box, multiple choice?
variable
What are the UI components of a homepage
Banner Content pane Application Navigator
What does order guide refer in service Catalog
Bundled requests
Contextual Security-Question on hierachy
Generic to specific
How do you edit/ create a workflow?
Graphical Workflow Editor
Gauge is added to:
Home Page
Purpose of order guide - An order guide gives customers an easy way to order multiple related items as a single request, it uses:
I. A single initial screen, where the customer fills in some initial information. II A set of selected catalog items based on conditions derived from the initial information Both I & II
Which is true regarding the Knowledge Base?
In a Knowledge base, articles are grouped according to categories
In BSM map, the CI against which the map is displayed, is shown -
In middle of the map, showing both upstream and downstream CI's
Can a user open an Incident by email, if so what is utilized?
Inbound email action
What is a data dictionary?
It contains information about a field's data type, character limit, default value, dependency, and other attributes.
What does the order field in service catalog do?
It displays the catalog item in ascending order of this value.
What does the Out-Of-Box 'insert and stay' context menu represents?
It inserts a new record and stays on the old form
In a ___, articles are grouped according to categories.
Knowledge Base
In a ___, articles are grouped according to categories
Knowledge base
What details does a knowledge article hold?
Known errors Useful solutions Troubleshootingtips
Which of the following is not a valid field type (for Incident table)?
Long String
Which of the following can a UI policy accomplish?
Making a field read-only
Jelly scripting is used in which of the following?
UI macros and content management system
how do you change the color of the instance?
Using navigation menu under content management
Multiple Choice, Single Line Text, and Select Box are what types of elements in ServiceNow?
Variable Types
What are the workflow stages?
Waiting for approval>fulfillment>delivery>completed
An ACL rules only grants user access to an object if the user meets all of the permissions required by the matching ACL rules. Choose the order of evaluation of ACL's
a. The condition must evaluate to true. b. The script must evaluate to true or return an answer variable with the value of true. c. The user must have one of the roles in the required roles list. d. The other matching ACL rules for the object type must evaluate to true. a, b, c, d
When you customize a homepage, SNC makes a copy of it and ___
adds the prefix "My" to the homepage name
What does g_form.showErrorBox("field_name", "Hello World") will do?
it will put "Hello World" in an error message below the specific field
Where will you find option to edit a list?
list control
