CST 105 Exam 3 Review

True or False? The following qualifies as a form of AGGRESSIVE behavior: Janet asked her professor politely, "Could you offer me some help with constructing my thesis for the research paper?"

False

Which conflict management style should you select if you want to be highly cooperative, minimize your own personal gains, and show obedience? A. Avoiding B. Compromising C. Accommodating D. Competing

Accommodating

discussion boards are _____. (asynchronous or synchronous)

asynchronous

Maggie and Jack have a disagreement. They choose to seek mutually beneficial outcomes and are inclusive toward each other. This is an example of A. Avoiding B. Compromising C. Collaborating D. Competing

Collaborating

Elizabeth and Thomas wanted to hang out on Saturday, but they wanted to do very different activities. Elizabeth wanted to go look for new clothes at the mall and Thomas wanted them to go play football. In order to manage this conflict, they decided to both give in a little and only ask for some of their needs/desires to be met. Which conflict management style are they most likely using?

Compromising

In order to brainstorm effective solutions to a problem, the group should already have: A. evaluate pros and cons of solutions B. Used consensus, majority rule, or authoritarian rule to select the best solution C. Defined the scope and cause of the problem and defined criteria used to evaluate solutions.

Defined the scope and cause of the problem and defined criteria used to evaluate solutions.

True or False: interviewers should be spontaneous

False

The ability to read and understand other's and your own feelings/emotions is measured through: A. Emotional Intelligence B. Scale of Emotional Acceptance C. Empathy

Emotional Intelligence

Which of the following most accurately defines a group? A. Interactive through communication, identifiable membership, interdependence to satisfy needs, sense of shared purpose B. definable membership, interaction, and independence when considering satisfaction of needs C. group consensus, no shared goals, solidarity unity perspective

Interactive through communication, identifiable membership, interdependence to satisfy needs, sense of shared purpose

Name the 5 steps of a conversation in the correct order

Opening, Feed-forward, Focus, Feedback, Closing

Jesse continually makes irrelevant comments during the conversation with his group. Which conversational maxim is he violating? A. quality B. quantity C. relation D. manner

Relation

Sonya is sending her instructor an email to ask a question about her upcoming her research paper. What should she take into consideration when sending the email? A. use a subject line that is blank to ensure the professor opens the email B. She should type "hi" or "hello" in the subject line C. She should use a keyword to remind the instructor what her questions is about

She should use a keyword to remind the instructor what her questions is about

Jason and Emily have been best friends for decades. They have a ROUTINE where they sit on a front porch to "talk." However, after they talk about the weather, they tend to not say much of anything. What stage does this relationship appear to be in? A. Differentiating B. Stagnation C. Circumscribing

Stagnation

A small business group assigned a member the task of "information seeker". What is this member's primary duty? A. To ask for and locate relevant research to provide the group with knowledge B. To schedule meeting times and locations C. to initiate the conversations

To ask for and locate relevant research to provide the group with knowledge

Marcus is a very intellectual worker at the bank. While he works hard, his co-workers sometimes label him as self-centered and egocentric. He does not even realize he acts this way. What part of Johari Window?

blind self

Jasmine and Tim have an issue regarding their new living arrangements. When negotiating, they settle on what a "good" outcome must include, preferably based on shared interests. Which aspect of principled negotiation are they fulfilling? A. concern about criteria B. focus on interests, not positions C. generate a variety of possibilities before deciding what to do

concern about criteria

When it comes to technological access, this term describes the split between the haves and the have nots? A. Digital Crisis B. Digital Natives C. Digital Divide

digital divide

What is Being able to locate, organize, understand, evaluate, and create information via digital technology? A. Technology literacy B. Digital Literacy C. Digital Education

digital literacy

True or False: a LIMITATION of text messaging is that texting can be used for a quick response

false

True or False: the ability to delegate tasks to others is a SOCIAL benefit of working in properly functional groups

false

Max, Ginger, Larry, and Barbara are having an issue about who is responsible for leaving the trash piled at the door. In negotiating their conflict, they take time to discuss what each of them wants to get or accomplish as a result of the negotiation. Which aspect of principled negotiation are they fulfilling? A. separate people from problem B. focus on interests, not positions C. generate a variety of possibilities before deciding what to do

focus on interests, not positions

When members of a group seek information about the group's purpose and the members in the group, what stage is the group in? A. forming B. storming C. norming

forming

The math club has encountered an issue of conflicting ideas. The group members now value cohesion over ideas. They run into A. group deliberation B. groupthink C. conflict

groupthink

Nathan has been an accountant for 14 years. Most people are not aware of his dream to be a musician. What part of the Johari Window does this info display?

hidden self

Bethany had convinced her group that there was no way that they could do poorly on the group project because all of them were very strong students and they had certainly mastered harder assignments in the past. Because of this, the group repeatedly experienced groupthink. From what we know, which of the following symptoms explains the emergence of groupthink in Bethany's group? A. illusion of unanimity B. illusion of invulnerability C. Belief in group's inherent morality

illusion of invulnerability

"How long did it take for you to realize your incompetence?" this is an example of a A. loaded question B. clearing house question C. leading question

loaded question

Harry is conversing with his group. He is clear and concise. He avoids obscurity and ambiguity. He is brief and orderly. This is an example of: A. quality B. quantity C. relation D. manner

manner

"Why are you applying for this job?" This is an example of a A. close ended question B. open ended question C. moderately close ended question

open-ended

What type of format are interviews conducted in, a free-response or a question-and-answer format

question and answer format

Sydney and Maggie have been friends since 7th grade. When they move to different states to attend college, they call and e-mail each other. Their relationship eventually terminates. Why? A. relationships are dynamic B. relationships carry risks C. relationships require effort to be successful

relationships require effort to be successful

Jackson is planning to run for the county commissioner position. Jackson tried drugs back in the 1960's when in high school. He has not used drugs since and decides not to inform the public about this information from his past. What type of self-disclosure is he displaying? A. reciprocal self disclosure B. self-serving self-disclosure C. selective self-disclosure

selective self-disclosure

Aggressor, Blocker, and Dominator are examples of what category of roles?

self-serving

Frank is an online game team member. The group has decided a certain strategy which is contradictory to the strategy Frank has used for years. Frank continues to fight for his strategy and continues to use his strategy against the will of the group. What type of group role does Frank exemplify? A. task B. social C. self-serving

self-serving

Laura is defined by another member of the group as "the glue" keeping everyone together. Laura, without being asked, plans group functions ensuring everyone can work well together. What type of role does Laura fill in the group? A. task B. social C. self-serving

social

Brad is planning to propose to Macy. Before proposing he weighs the pros and cons of proposing. What communication theory does this display? A. social exchange theory B. social penetration theory C. social evaluation theory

social exchange theory

Recent meetings of the local "Save-the-trees" club have included some intense discussions about how to conduct meetings and who is doing what in the group. The members clearly do not yet agree about the issues, but they are feeling comfortable enough with one another to continue the discussion and to speak openly about their thoughts. The group is likely in what stage of group development? A. storming B. norming C. performing

storming

"Ms. Smith, we have discussed the basic job requirements, the required start of the person hired and the skills the applicants needs to possess." What part of the conclusion does this represent? A. Thank You B. follow up C. summary/review

summary/review

Kayla is the person in a group who makes sure all ideas are clear and connected to previous ideas. She also makes sure that all of the ideas are judged according to clear standards. What role does Kayla portray? A. task B. social C. self-serving

task

True or False: a group has a shared purpose

true

True or False: people with the avoider conflict style prevent the conflict from escalating

true

True or False? Group work is more time consuming, which can hinder group productivity

true